Consumer Intelligence Roundup and Pymnts.com Subscription Services


The credit paradox – risk caution vs vulnerable support

The automobile sector is one that’s been hit the hardest in the pandemic. Our friends at Consumer Intelligence prepared three good articles discussing the impact.

By Emma Hart

FCA has proved itself to be surprisingly agile responding to the Coved-19 pandemic, but there’s a paradox on the horizon that needs to be addressed.
Motor premiums u-turn in the wake of COVID-19
Read more

By Catherine Carey
Despite an overall increase of 2.7% in the last 12 months, average premiums for UK motorists began to fall as the country went into lockdown.
Infographic: Getting Under the Bonnet of Customer Experience
Read More

By Catherine Carey
Despite an overall increase of 2.7% in the last 12 months, average premiums for UK motorists began to fall as the country went into lockdown.
Infographic: Getting Under the Bonnet of Customer Experience
Read More

The FCA has proved itself to be surprisingly agile responding to the Coved-19 pandemic, but there’s a paradox on the horizon that needs to be addressed.
Motor premiums u-turn in the wake of COVID-19
Read more


New PYMNTS study shows how users are using subscription services during the pandemic

Consumers and businesses are tightening their belts in the face of the economic downturn caused by the pandemic, and many are actively considering plans to cancel their subscriptions. That is true for more than 27 million subscribers who are at least somewhat likely to cancel their subscriptions.

This presents a big challenge to subscription services, and one that shouldn’t be taken lightly. Today, PYMNTS released new research illuminating trends among both subscription users and providers and gauged features subscribers want the most, as well as how offering them can help prevent churn.

The research revealed that: 

  • Providing pause features could help prevent 14.2 million cancellations
  • Approximately 167.1 million individuals currently hold streaming, education and training, digital media or consumer retail product subscriptions, but 27.4 million—16.4 percent—report being at least “somewhat likely” to cancel.  
  • Education subscription services provide the best overall UX of any subscription type.
  • 26.6% of consumers who use digital media subscriptions are “very” or “extremely likely” to cancel their subscriptions within next year.
  • 100% of the top 20 merchants’ sign-up pages are optimized for mobile usage
  • 90% of subscription service providers offer free shipping features
  • 6.6 is the average number of payment options that top 20 merchants provide during sign-up.

Please find the full study here for further information, which can also be found on PYMNTS.com. Do let me know if you have any questions.

About the research:

PYMNTS assessed the online subscription processes of 190 subscription service providers in 10 different industries to understand the key features that have the biggest impact on users’ overall subscription experiences.


Paul Simpson

Paul Simpson from Kyriba wants to let you know about an upcoming webinar. The Future of Payments and Direct Debit Collections – What’s Coming next and how may it impact me? 23rd July, 2020 • 12:00pm BST

  • In this webinar Kyriba will be joined by Simon Brooks from Pay.UK, Phillip Mind from UK Finance and Bob Ford from Request to Pay Ltd.
  • The discussion will focus on the current payments landscape and the impact this may have on your Payment and Direct Debit functionality in the near future, including:
  • Payments landscape update: including Request to Pay, New Payments Architecture/Direct Debit, Open Banking Extension, PSD2, ISO20022
  • Direct Debit Interactive Advance Notice (IAN) and the link to Request to Pay. Learn more on this forthcoming service to address potential errors when setting up Direct Debits. IAN will send advance notice (via RtP) re all new DD’s set up, to validate/confirm correct, in advance of due date, any issues.
  • What benefits can Request to Pay bring to Corporates
  • Payment Hub – why it’s needed and its role in fraud prevention.
  • Why machine learning is key to fraud detection
  • How does fraud detection fit in your overall payment process?
  • Q&A

Reserve your place today. https://lnkd.in/g92a7Zq


News – Visit this page

Today’s Guest Headlines are from:

 Chris Skinner

  • McKinsey on digital transformation in banking (free research)McKinsey I only just stumbled across this 124 page report from McKinsey. I know we can critique consulting frims, but sometimes they do produce something interesting, apart from auditing. In the case of McKinsey, building on yesterday’s free research from Deloitte, this report is all about digital transformation and replacing … The post McKinsey on […]
  • Realising the digital dream (free research)I recently did a podcast and webinar with the Institute for International Finance (IIF). The timing was great because they’ve just produced a set of three reports about digital transformation in partnership with Deloitte. I can thoroughly recommend the three reports so here they are: Realizing the Digital Promise: Part … The post Realising the […]
  • Things worth reading: 1st July 2020Things we’re reading today include: Fintechs distance themselves from Wirecard Barnier rejects UK bid to preserve City’s rights via trade deal Coronavirus: How lockdown has affected my money Coronavirus: UK economy hit by worst contraction in 41 years UK on track for V-shaped recovery, says Bank of England economist The … The post Things worth […]
  • BaaS works, it’s the regulations that don’tDuring my MoneyBox interview about Wirecard (see end of this blog), Paul asked me the question: how could this happen again? What’s next? And I said, we learn from our mistakes. Progress never stops. Wirecard won’t shut down FinTech. It will amend it. This means this is not the end … The post BaaS works, […]
  • Things worth reading: 30th June 2020Things we’re reading today include … City executives lead corporate governance drive Wirecard: Financial watchdog lifts restrictions on payments Santander set to hire William Vereker as UK chairman Digital payments rules must be updated now Coronavirus: A visual guide to the economic impact Has CMA been put back in its … The post Things worth […]

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