Our main office is conveniently located just off of US HWY 27 in Whitley City, KY. Below, you can find our regular hours of operation, a list of holidays we will be closed, directions to our main office, and how you can contact us if you need any assistance.
Are you tired of standing in line at the McCreary County Water District office every month? I’ve been there too, and let me tell ya, it’s not the most exciting way to spend your afternoon! The good news is that McCreary Water now offers several convenient online bill pay options that can save you time and headaches In this guide, we’ll walk through everything you need to know about paying your water bill online in McCreary County
Why Pay Your McCreary Water Bill Online?
Before we dive into the how-to’s, let’s talk about why you should consider switching to online payments. As someone who’s been paying bills for years, I can tell you that making the switch to digital payments was a game-changer for me!
- Save Time: No more driving to the office or waiting in lines
- Never Miss a Payment: Set up automatic payments and avoid late fees
- 24/7 Access: Pay your bill anytime, day or night
- Track Your Usage: View your payment history and monitor your account
- Go Green: Reduce paper waste by switching to electronic statements
One important thing to remember – bills are due on the 10th of each month. Mark your calendars, folks!
Online Payment Options for McCreary County Water District
McCreary County Water District has partnered with Payment Service Network (PSN) to provide a secure online payment portal. Let’s look at how you can use this service to manage your water bill.
Option 1: Quick Pay Without Registration
If you’re in a hurry and just need to make a one-time payment, Quick Pay is your friend. Here’s how it works:
- Visit the McCreary County Water District payment portal
- Select the “Quick Pay” option
- Enter your account information and payment details
- Complete your transaction
This option is perfect for those times when you just need to get the bill paid quickly without creating an account.
Option 2: Register for an Online Account (Recommended)
For the full range of benefits, I highly recommend registering for an online account. It takes just a few minutes and gives you access to so many useful features!
To create an account
- Go to the payment portal
- Click “Register Now” under “Don’t have an account?”
- Follow the prompts to set up your account
- Link your McCreary Water account
IMPORTANT NOTE When entering your account number, you only need to include the number with the dash. Do NOT include your last name with it. This is a common mistake many people make (including myself when I first signed up!).
Benefits of Registering for an Online Account
Once you’ve created your account, you’ll have access to several useful features:
Multiple Payment Methods
You can pay using:
- Checking account (FREE)
- Savings account (FREE)
- Credit card (3.0% fee applies)
- Debit card (3.0% fee applies)
I personally use the checking account option to avoid fees, but it’s nice to have options when you’re in a pinch!
Manage Multiple Accounts
Do you own multiple properties in McCreary County? Got rental units or a business location? With a registered account, you can manage all your water accounts in one place. This has been a huge time-saver for my family since we manage my elderly parent’s account along with our own.
View Your Bill History
No more digging through stacks of paper bills! You can view your complete payment history and track your water usage over time. This has helped me spot a couple of leaks before they became major problems.
Set Up Auto-Pay
This is my personal favorite feature. Set up automatic payments and never worry about missing a due date again. You can schedule:
- One-time payments
- Recurring payments on specific dates
- Auto-pay that automatically pays your bill when it comes due
How to Make a Payment Once You’re Registered
Making a payment with your registered account is simple:
- Log in to your account at the payment portal
- View your current balance
- Select “Make a Payment”
- Choose your payment method
- Enter the payment amount
- Review and confirm your payment
The entire process takes about 3 minutes, which is way faster than driving to the office!
Important Things to Remember About McCreary Water Online Bill Pay
There are a few important details to keep in mind when using the online payment system:
Payment Processing Times
Electronic payments typically post to your account within 1-2 business days. If you’re cutting it close to the due date (the 10th), keep this processing time in mind!
New Service or Reconnection
It’s important to note that you CANNOT use the online system for:
- Starting new water service
- Reconnecting service after disconnection due to non-payment
For these situations, you MUST visit the main office in person to:
- Pay your connection fee
- Pay any applicable deposits
- Sign all required paperwork
The online payment system is only for paying your monthly bill amounts.
Service Fees
While payments from checking and savings accounts are FREE, there is a 3.0% fee for credit and debit card payments. This fee goes to the payment processor, not to McCreary County Water District.
Tips for Using the Online Payment System
After using this system for a while, I’ve picked up a few helpful tips:
Set Calendar Reminders
Even with auto-pay, I still set a calendar reminder for the 5th of each month to check my account and make sure everything’s in order. Better safe than sorry!
Check Your Email Settings
Make sure the email address on your account is one you check regularly. The system sends important notifications about bills, payments, and account updates.
Save Your Confirmation Numbers
Whenever you make a payment, you’ll receive a confirmation number. I always take a screenshot or write this down just in case there’s ever a question about my payment.
Log Out After Each Session
This is basic internet security, but it’s worth mentioning – always log out when you’re done managing your account, especially if you’re using a shared computer.
Troubleshooting Common Issues
Sometimes technology doesn’t cooperate. Here are some common issues people run into with the online payment system:
“My Payment Didn’t Go Through”
If your payment wasn’t processed, check:
- Did you receive a confirmation number?
- Is there sufficient money in your account?
- Did you enter your account number correctly?
“I Forgot My Password”
Don’t worry! On the login page, just click “Forgot password?” and follow the instructions to reset it.
“I Can’t See My Bill”
Remember, when logging in, you only need to enter your account number with the dash. Don’t include your last name.
Contact Information for Additional Help
If you’re still having trouble with online payments, don’t hesitate to contact McCreary County Water District directly:
Main Office:
- Address: 456 N HWY 27, Whitley City, KY 42653
- Phone: (606) 376-2540
- Website: www.mccrearywater.com
The staff is super friendly and always willing to help with any questions about your account or the online payment system.
Final Thoughts
Switching to online bill pay for my McCreary County water bill has been one of the best decisions I’ve made for managing my monthly expenses. It’s convenient, secure, and gives me access to helpful information about my account.
While there might be a small learning curve at first (especially for those of us who aren’t tech wizards), the time and hassle you’ll save make it totally worth it. Plus, you’ll never have to worry about lost mail or forgotten payments again!
Ready to get started? Head over to the McCreary County Water District payment portal and create your account today. Your future self will thank you when you’re relaxing at home instead of standing in line at the water office!
Remember, bills are due on the 10th, and you only need your account number with the dash when logging in. Happy bill paying, neighbors!
Contact us by Phone:
(606) 376-2540 (during office hours)
(606) 376-2941 (24 hr. emergency)
How To Pay Your #PalmBeachCounty Water Utility Bill Online
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