Let’s face it – nobody enjoys paying bills, but we all gotta do it! I’ve been a Jeffersonville resident for years now, and I’ve figured out all the ins and outs of handling those monthly sewer bills. Whether you’re new to the area or just looking for an easier way to manage your payments, I’ve put together this comprehensive guide to help you navigate the Jeffersonville sewer billing system.
Understanding Your Jeffersonville Sewer Bill
Before we dive into payment methods, let’s talk about how your sewer bill actually works in Jeffersonville This might sound boring, but trust me – knowing this stuff can save you headaches later!
How Sewer Rates Are Calculated
In Jeffersonville, your sewer rates are based on water consumption and are billed a month behind your water bills. So the water you use in January will show up on your February sewer bill. This is important to understand, especially if you notice a sudden increase in your bill – it’s probably reflecting last month’s water usage.
Important Billing Details
- Due Date: Payments are due to the Utility Billing Office by the 10th day of each month
- Late Fees: If you don’t pay by the 10th, a 10% penalty applies (according to Indiana Code 36-9-23-31)
- Returned Check Fee: $25 charge for insufficient funds
- Credit/Debit Card Fee: 2.5% transaction fee with a minimum charge of $1.50
7 Ways to Pay Your Jeffersonville Sewer Bill
Now for the main event – here’s every possible way you can pay your sewer bill in Jeffersonville. I’ve tried most of these methods myself so I’ll share some personal insights too!
1. Pay Online
This is my personal favorite way to pay because I can do it in my pajamas at 11PM if I want to!
To pay your bill online
- Visit cityofjeff.net/utility-billing
- Click on the “pay your bill online” link
- They accept Visa, Mastercard, Discover, American Express and electronic checks
- Remember there’s a 2.50% convenience fee (minimum $1.50) for credit/debit cards
2. Pay By Phone
If you’re not computer-savvy or just prefer talking to someone, you can pay by phone:
- Call their toll-free number: 844-903-0256
- Have your bill and credit/debit card ready
- Same convenience fee applies (2.50% with $1.50 minimum)
3. Pay In Person
Sometimes I like to pay in person just to get out of the house:
- Visit the Utility Billing Office on the first floor of City Hall
- Address: 500 Quartermaster Court
- Hours: Monday through Friday, 8:30 a.m. to 4:30 p.m.
- You can pay with cash, check, money order, or credit/debit card
4. Use the Drop Box
When I’ve missed office hours but need to make a payment asap:
- There’s a drop box located to the left of the front doors at City Hall
- Available 24/7
- Best for check or money order payments (I wouldn’t recommend leaving cash!)
5. Pay By Mail
Old school but reliable:
- Mail your payment to:
Jeffersonville Wastewater Department
PO BOX 5798
Carol Stream, IL 60197-5798 - Allow three days for delivery via USPS
- Include your bill stub or account number with payment
6. Set Up Automatic Payments (ACH)
This is a life-saver for forgetful people like me:
- Download the Auto Pay Form (ACH) from the city website
- This sets up automatic withdrawals from your checking account
- No more late fees because you forgot the due date!
- Call 812-285-6418 to get this set up
7. BS&A Online
You can also use BS&A Online to access and pay your utility billing:
- Visit https://bsaonline.com/?uid=2318
- Navigate to “Online Payments” and then “Utility Billing Payments”
- You’ll need to create an account if you don’t have one already
- This is useful if you want to access multiple city services in one place
Going Paperless with Your Sewer Bill
I switched to paperless billing last year and it’s been amazing – no more lost bills or paper clutter!
To go paperless:
- Call the Utility Billing Office at 812-285-6418
- Request paperless billing
- Provide your email address
- You’ll receive your monthly bill via email instead of snail mail
What Happens If You Don’t Pay Your Sewer Bill?
We’ve all been there – sometimes money gets tight or bills slip through the cracks. Here’s what happens if you fall behind:
- 30 Days Past Due: A friendly reminder message appears on your bill
- 60 Days Past Due: You’ll receive a warning letter
- 90 Days Past Due: Your account gets prioritized for collection based on:
- How long since your last payment
- Total amount due
- Beyond 90 Days: Your water service could be disconnected according to the Water/Wastewater Service Disconnection Policy
Important Note for Landlords and Property Owners
If you’re a landlord, listen up! According to City Council ordinance 2011-OR-73, property owners are ultimately responsible for sewer bill payments, even if tenants are supposed to pay them. Properties with unpaid sewer bills can have liens placed on them under Indiana Code 36-9-23-32.
Special Circumstances and Adjustments
Leak Adjustments
Had a water leak that caused your sewer bill to skyrocket? Don’t panic! Jeffersonville has a process for this:
- Download the “Application for Leak Adjustment Credit” from their website
- Also get the “No Repair Receipt/Documentation Form” if needed
- Submit proof of the repair
- The city may adjust your bill to reflect your normal usage
Pool Filling Adjustments
I fill my backyard pool every summer and learned you can get a sewer adjustment for this! Since that water doesn’t go into the sewer system:
- Download the “Pool Adjustment Request Form”
- Submit before filling your pool
- You won’t be charged sewer fees for the water used to fill your pool
Drainage Fees Explained
You might notice a $3.50 monthly fee on your bill labeled as “drainage.” This isn’t a mistake! All Jeffersonville residential wastewater customers pay this fee to help improve water quality and comply with the Clean Water Act.
For businesses, these fees vary based on the amount of impervious area (surfaces where water can’t seep through) on the property.
Root Control Program – A Money-Saving Tip!
Here’s something many residents don’t know about: Jeffersonville’s Wastewater Department sells RootX® to help prevent root intrusion in your sewer lateral. At $32.47, this could save you thousands in potential repairs to your sewer line. Definitely worth looking into if you have older trees near your sewer line!
Who to Contact for Help
Sometimes you just need to talk to a human being. Here’s who to contact at the Utility Billing Office:
-
Utility Billing Manager: Elisha Gibson
- Phone: 812-285-6418
- Email: [email protected]
-
Office Contact Information:
- Address: Utility Billing Office -Jeffersonville Wastewater Department PO BOX 5798 Carol Stream, IL 60197-5798
- Phone: 812-285-6418
- Fax: 812-285-6421
- Hours: Monday – Friday: 8:30 a.m.- 4:30 p.m.
- Email: [email protected]
Additional Staff Contacts:
- Jackie Langdon, Utility Office Billing Coordinator: [email protected]
- Linda Human, Utility Office Clerk: [email protected]
- Annette Phillips, Utility Office Clerk: [email protected]
- Caryn Phillips, Utility Office Clerk: [email protected]
- Lindsey Thompson, Utility Office Clerk: [email protected]
What About Sewer Emergencies?
If you’re dealing with a sewer emergency (and let’s hope you never are!), don’t call a plumber right away. First, report it to the wastewater treatment plant:
- Call: 812-285-6451
- Hours: 7:30 a.m.-4 p.m., Monday through Friday
- After hours: An answering service will forward your message
Calling them first could potentially save you expensive plumber fees if it’s actually an issue with the city’s main line!
Sanitary Sewer Board Meetings
Interested in how decisions about your sewer system are made? The Jeffersonville Sanitary Sewer Board meets at 3 p.m. on the first and third Thursdays of each month in the Mayor’s Conference Room at City Hall (500 Quartermaster Ct).
These meetings are open to the public, so you can attend if you have concerns or just want to stay informed about your utility services.
Important Software Update Notice for Building Department
While not directly related to sewer billing, it’s worth noting that if you use BS&A Online for both utilities and building department services, the Building Department is currently undergoing a software upgrade. During this time, Building Department searches and payments will be unavailable on BSA Online. These features are expected to be restored on March 3, 2025 at noon.
Managing your Jeffersonville sewer bill doesn’t have to be complicated. Here’s my personal strategy that’s worked well for me:
- Go paperless – I never miss a bill now that it comes directly to my email
- Set up auto-pay – My bill gets paid automatically every month without me lifting a finger
- Check my bill regularly – I still review my monthly charges to catch any unusual spikes
- Keep contact info handy – I saved the Utility Billing Office number in my phone for quick access
Remember, staying proactive with your utility bills not only helps you avoid late fees and service interruptions, but it also makes life simpler. And couldn’t we all use a bit more simplicity when it comes to household bills?
How Do I Report a Neglected Property?
To report an ordinance violation to the Building Department, call or email Kailey Coursey at 812-285-6407 and opens in a new [email protected] or Bing Lovan at 812-280-4700 and opens in a new [email protected].
Ordinance Violation Issues include:
- Grass Taller than 9”
- Overgrowth that impedes onto the sidewalk or blocks traffic view
- Inoperable unlicensed vehicles being stored on property
- Vehicles parked on grass
- Commercial vehicles stored in a residential zone
- Recreational vehicles parked so that they project past the front of the home
- Trash or garbage containers left upon the sidewalk, the area between a street and sidewalk or the front yard, except for trash and garbage collection purposes
- General maintenance: The exterior of a structure shall be maintained in good repair, structurally sound and sanitary so as not to pose a threat to the public health, safety or welfare
- Unsecured vacant structures
- Outdoor storage of boxes, appliances, household items, tires or accumulation of trash
For more information, please visit the Building Page.
How Do I Pay my Sewer Bill?
Payments are due to the Utility Billing Office on the 10th day of each month. Payments may be by cash, check or money order, credit/debit card or sewer customers may opt to enroll in electronic funds transfer.
We accept credit and debit cards, Visa, Mastercard, Discover, American Express, as well as electronic checks.
You can drop off payments in our office on the first floor of City Hall, 500 Quartermaster Court, Monday through Friday from 8:30 a.m. to 4:30 p.m.
You can pay your bill after regular business hours by dropping off your payment in the drop box located to the left of the front doors at City Hall.
Mail payments to: Jeffersonville Wastewater Department PO Box 5798 Carol Stream, IL 60197-5798
Call Toll Free at 844-903-0256 to pay your bill over the phone using a credit/debit card.
- NOTE: There will be a 2.5% convenience fee for credit/debit card payments with a minimum of $1.50 or a flat $1.50 convenience fee for E-checks.
If you want to sign up to have your sewer bill payment made through Electronic Funds Transfer, Visit the
Jeffersonville ordinance OKs water shut off for delinquent sewer accounts
FAQ
How do I report a sewer emergency in Jeffersonville?
There are approximately 14,000 total customers (all classes) currently being served by Jeffersonville Wastewater Department. Please report sewer emergencies to the wastewater treatment plant at 812-285-6451 opens phone dialer before calling a plumber. Treatment plant office hours are 7:30 a.m.-4 p.m., Monday through Friday. Sewer Bills
Where can I find a sewer bill in Jeffersonville Il?
Address: Utility Billing Office -Jeffersonville Wastewater Department PO BOX 5798 Carol Stream, IL 60197-5798 Utility Billing Staff Sewer rates are based on water consumption and are billed a month behind a sewer customers’ water bills.
How much does Jeffersonville charge for water drainage?
Jeffersonville’s residential wastewater customers are assessed a $3.50 per month fee for drainage, to help improve water quality and comply with the Clean Water Act. Drainage fees for businesses are based on the amount of impervious area — any surface through which water cannot seep — on each business customer’s property.
Does Jeffersonville offer nexbillpay?
City of Jeffersonville has partnered with Nexbillpay to extend an additional payment option for customers interested in using their debit or credit cards. Nexbillpay is a trusted third-party automated payment service that allows you to pay online. You will need your AccountNumber provided on your statement.
How do I get my Account Number in Jeffersonville?
You will need your AccountNumber provided on your statement. If you do not have your statement handy, you may request your AccountNumber by calling City of Jeffersonville at 859-498-5808 Please enter your username and password. Don’t have an account yet?
How do I pay my sewer bill?
Payments may be by cash, check or money order, credit/debit card or sewer customers may opt to enroll in electronic funds transfer. There is a $25 charge for checks returned for insufficient funds. Credit/debit card transactions are subject to a 2.5% fee, with minimum charge of $1.50.
