The City of Roswells water customer online self-pay and recurring payment system has changed. The previous system is no longer available. It has been replaced by a new system designed to be easier for customers to use.
To access the new system, you may continue using the same bill pay links on the City website or visit click here. All customers will need to set up a new account on the new system. For more information or assistance, please call the Utility Billing Office at (575) 624-6711.
The Utilities Billing Department consists of 6 employees all working together to provide the citizens of Roswell with water services.
Our major task is to accurately gather the necessary information to keep the water flowing to some 18,000 households and to prepare our customers monthly water usage bills.
This process is accomplished by physically reading water meters, analyzing the data and submitting these results for billing purposes.
The department also acts as the payment collect point for the citys water bills and to assist customers on a variety of issues concerning the citys water system.
Anyone experiencing any problems related to a meter should call Central Control at (575) 347- 5421. If there is a leak around the new water meter, please do not call a plumber. Make sure to contact Central Control.
Anyone with questions or concerns about a water bill is encouraged to call (575) 624-6711 or send an email.
The City of Roswell may put into effect an annual water and sewer rate adjustment as established by city ordinance. This adjustment is based on the Consumer Price Index associated with utility costs. The actual increase translates to different dollar amounts for different customers depending on the customers meter size and water usage.
The adjustment, established in a 2013 city ordinance, adjusts the water and sewer rates to ensure the city has sufficient revenue to take care of system maintenance. Although the sanitation fee is also on the water/sewer bill, this adjustment impacts only water and sewer rates.
Ever been in that frustrating situation where your water bill is due tomorrow but you just don’t have time to drive across town to make a payment? I’ve been there too! As a resident of Roswell New Mexico I’ve discovered that paying water bills online is actually super convenient and saves tons of time. Whether you’re a busy parent, working professional, or just prefer handling utilities from your couch (who doesn’t?), this guide will walk you through everything you need to know about paying your water bill online in Roswell.
Who Provides Water Services in Roswell?
Before diving into payment methods, it’s important to know who actually provides your water service. In Roswell, there are two main water service providers:
- City of Roswell Water Utilities
- Berrendo Co-Op Water Users Association
Depending on where you live in Roswell, you’ll be served by one of these providers. Each has their own billing system and payment options.
City of Roswell Online Bill Payment
The City of Roswell has implemented a new online self-pay and recurring payment system that makes managing your water bill easier than ever
How to Access the Online Payment System
To pay your City of Roswell water bill online
- Visit roswellnmcitizens.munisselfservice.com
- You might need to click the “Expand Menu” link at the upper left corner
- Select “Citizen Self Service” from the menu options
Alternatively, you can also access this system through the “Pay My Bill” option on the City of Roswell’s main website front page.
Setting Up Your Online Account
When using the system for the first time:
- You’ll need to create an account by answering a few basic questions
- Have your water bill handy – you’ll need your account number
- You can choose between making a one-time payment or setting up recurring payments
Important Payment Processing Info
While payments show up immediately in the system, there are some things to know:
- Transactions won’t actually post until funds transfer from your bank or credit card
- This typically takes 2-3 business days
- The online service allows 24/7 account access (except during maintenance periods)
Berrendo Co-Op Water Online Bill Payment
If you’re served by the Berrendo Co-Op Water Users Association, they also offer convenient online payment options.
Berrendo’s Online Payment System
Berrendo Water Co-Op has recently made online bill pay available to better serve their customers. To pay online:
- Visit their website at bwua.myruralwater.com/bill-payment
- Click the green “Pay Your Bill Now” button
- You’ll need to know your account number and current amount due
Payment Methods Accepted
Berrendo accepts:
- All major credit and debit cards (Visa, MasterCard, Discover, and American Express)
- E-Check payments
Note: There is a 4% fee for credit/debit card payments through their online system.
Security and Privacy
Many people worry about online payments, but Berrendo takes security seriously:
- They use Secure Sockets Layer (SSL) software (industry standard)
- All personal information, including credit card details, is encrypted
- They have a strict policy not to sell customer information
Alternative Payment Methods
Not comfortable paying online? No worries! Both water providers offer several alternative payment options.
City of Roswell Alternative Payment Methods
Mail Payments:
- Make checks payable to City of Roswell
- Use the return envelope included with your bill
- If using your own envelope, mail to: City of Roswell, P.O. Box 1838, Roswell, NM 88202-1838
- Don’t mail cash!
In-Person Payments:
- Visit 415 N. Richardson Ave.
- Hours: 8:30 a.m. to 4 p.m., Monday-Friday
- Accept cash, check, debit or credit cards (ID required for card payments)
Payment Drop-Off:
- After-hours drop box located at 421 N. Richardson Ave.
- Only use checks, no cash
- Payments received after 8 a.m. post the next business day
Bank Bill Pay:
- Contact your bank about their “Bill Pay” options
- Set the City of Roswell as a payee through your bank
Berrendo Co-Op Alternative Payment Methods
Mail Payments:
- Send check or money order with your payment coupon
- Mail to: Berrendo Water Co-Op, 2004 East 19th St., Roswell, NM 88201
In-Person Payments:
- Visit their office at 2004 East 19th St.
- They accept cash, checks, or money orders
Drop Box:
- They have a night drop in the window facing north at their office
Bank Bill Pay:
- Many banks offer online bill payment services
- Payments may take up to seven business days to post
- Contact your bank for specific details
Payment Plans & Assistance
Sometimes we all face financial difficulties. If you’re struggling to pay your water bill, both providers offer options.
City of Roswell Payment Plans
The City of Roswell offers an Extended Payment Program:
- You must request this in person at 415 N. Richardson Ave.
- The length of the payment plan depends on how much you owe
- To qualify, you need to:
- Be delinquent and have received a past-due notice
- Have a satisfactory payment history with the utility
- Have an account classified as a metered single-family residence, multi-family residence with individually metered units, or commercial account
Need More Help?
If you need assistance with any billing issues:
- City of Roswell: Call the Utility Billing Office at 575-624-6711
- Berrendo Water Co-Op: Call 575-623-7665
Tips for Smooth Online Payments
Having paid my water bills online for years now, I’ve picked up a few helpful tips:
- Set calendar reminders for your bill due dates to avoid late fees
- Keep a record of your confirmation numbers when making online payments
- Check your account a few days after payment to ensure it posted correctly
- Update your payment information promptly if you get a new card or change banks
- Consider setting up autopay if your budget allows for it – this is the ultimate “set it and forget it” solution
Common Questions About Roswell Water Bill Payments
When is my water bill due?
Water bills in Roswell are typically due about 20 days after they’re issued. The exact due date will be printed on your bill.
What happens if I pay late?
Late payments usually incur fees and, if significantly overdue, may lead to service disconnection. It’s always best to contact your provider immediately if you know you’ll be late.
Can I view my water usage history online?
Yes! When you create an online account with either provider, you can typically view your usage history, which can help you monitor consumption and spot potential leaks.
Is there a fee for paying online?
The City of Roswell doesn’t specifically mention a fee for online payments. Berrendo Co-Op charges a 4% fee for credit/debit card payments but doesn’t mention a fee for E-Check.
What should I do if my payment doesn’t show up?
Wait 2-3 business days for processing, then contact customer service if the payment still hasn’t posted.
Final Thoughts
Paying your water bill online in Roswell is definitely the way to go if you value convenience and time-saving. Both the City of Roswell and Berrendo Co-Op have worked hard to make their online systems user-friendly and secure.
I personally switched to online payments about three years ago and honestly can’t imagine going back to writing checks or driving across town to make payments in person. The ability to handle this tedious but necessary task from my phone or computer has been a real game-changer!
The best part is that both systems give you 24/7 access to your account information, so you can check your usage, payment history, or make a payment whenever it’s convenient for YOU – even if that’s at 11 PM in your pajamas!
Remember, if you run into any issues or have questions about your bill, don’t hesitate to reach out to customer service. Both providers have dedicated staff ready to help with any concerns.
Contact Information
City of Roswell Utility Billing
- Address: 415 N Richardson Ave, Roswell, NM 88201
- Mailing: P.O. Box 1838, Roswell, NM 88202
- Phone: (575) 624-6711
- Hours: Monday – Friday, 8:30 a.m. – 4:00 p.m.
Berrendo Water Co-Op
- Address: 2004 East 19th St., Roswell, NM 88201
- Phone: (575) 623-7665
Now you’ve got all the info you need to make paying your Roswell water bill a breeze! No more last-minute rushes or forgotten payments – just simple, convenient online management of your water service.
Accounts must be brought up to date
The City of Roswell Water Billing Office is currently requiring all past-due accounts to be paid, and/or a payment plan established, in order to avoid services being shut off to the account customer. If you need to bring your account payments up to date, please come by so the staff can work with you to assist you in taking care of your account. If your account is delinquent, please make proper payment or arrangements immediately so your water service will not be disconnected. Any account that is disconnected must be paid in full before it will be reconnected. Payment can be made by any of multiple options: • The City of Roswell accepts cash, check, credit/debit cards (in person or online) or money order. • Phone payments are accepted (575-624-6711). • Online payment can be made at roswellnmcitizens.munisselfservice.com. • Payments can be mailed to or dropped off at the Utility Billing Office (415 N. Richardson Ave.) or placed in the payment drop box on North Richardson Avenue across from the Utility Billing Office. Any account holder who is unable to pay an outstanding balance may come by the Utility Billing Office to request a payment plan. This must be done in person. The length of the payment plan will be based on the total amount owed. To be eligible for the Extended Payment Program, the account holder must: 1. Be delinquent in payment for water services and have received a past-due notice, and 2. Have a satisfactory payment history with the utility. A satisfactory payment history means the customer has never failed to comply with all terms of any prior Extended Payment Agreement with the Utility and during the previous 18 months the customer has not had more than two of the following: issuance of a non-sufficient funds (NSF) check to the Utility or a similar returned credit item; the posting of a turn-off tag by the Utility on the service; or termination of the service, and 3. Have an account classified as a metered single-family residence; multi-family residence with individually metered units, or commercial account. Any disconnected account that remains with an outstanding balance is subject to the placement of a property lien and/or collection action being pursued in Magistrate Court. If you have questions, please call the Utility Billing Office at 575-624-6711.
The City of Roswells water customer online self-pay and recurring payment system has changed. The previous system is no longer available. It has been replaced by a new system designed to be easier for customers to use.
To access the new system, you may continue using the same bill pay links on the City website or visit click here. All customers will need to set up a new account on the new system. For more information or assistance, please call the Utility Billing Office at (575) 624-6711.
The Utilities Billing Department consists of 6 employees all working together to provide the citizens of Roswell with water services.
Our major task is to accurately gather the necessary information to keep the water flowing to some 18,000 households and to prepare our customers monthly water usage bills.
This process is accomplished by physically reading water meters, analyzing the data and submitting these results for billing purposes.
The department also acts as the payment collect point for the citys water bills and to assist customers on a variety of issues concerning the citys water system.
Anyone experiencing any problems related to a meter should call Central Control at (575) 347- 5421. If there is a leak around the new water meter, please do not call a plumber. Make sure to contact Central Control.
Anyone with questions or concerns about a water bill is encouraged to call (575) 624-6711 or send an email.
The City of Roswell may put into effect an annual water and sewer rate adjustment as established by city ordinance. This adjustment is based on the Consumer Price Index associated with utility costs. The actual increase translates to different dollar amounts for different customers depending on the customers meter size and water usage.
The adjustment, established in a 2013 city ordinance, adjusts the water and sewer rates to ensure the city has sufficient revenue to take care of system maintenance. Although the sanitation fee is also on the water/sewer bill, this adjustment impacts only water and sewer rates.
