Introducing Online BillPay through Tyler Technologies! By creating an online account, you can view your water account details and manage single and multi-accounts, multi-bill pay, and e-billing.
To get started with your online account, youll need the following items: your account number and customer number (found on your bill); payment method (debit card, credit card, bank account information); email address (for account management).
Would you prefer to make one-time payments? When accessing the payment portal, ensure your account number is available. No login is required for one-time payments.
Payments can be made in person at the Planning and Inspections Department, 2828 Neuse Blvd., New Bern, NC 28562. Cash, checks, or money orders are accepted.
Craven County is excited to announce the upcoming launch of an online application submittal and payment processing system through EnerGov in the Summer of 2025! Stay tuned for future updates on the release of this innovative system.
We are open Monday through Friday, 8:00 a.m. until 5:00 p.m., unless holidays or inclement weather. Click here for our holiday schedule.
You may also choose our drop box, located on the front right side of the building. Do not deposit cash in the drop box.
The Craven County Tax Department announces the availability of telephone and online payment of bills. You will need the following information to execute the credit card transaction successfully. Before you begin:
Are you tired of waiting in long lines to pay your New Bern utility bills? Maybe you’re new to the area and wondering what payment options are available? Well, I’ve got some good news for ya! The City of New Bern offers several convenient ways to pay your utility bills, and I’m gonna break them all down in this article
As someone who’s lived in New Bern for years I’ve tried almost all these payment methods myself. Trust me when I say the online bill pay system has saved me from late fees more times than I can count!
What Utilities Does the City of New Bern Bill For?
Before diving into payment methods, let’s clarify what utilities the City of New Bern handles
- Electric service
- Water service
- Sewer service
These services are all billed together on one convenient statement. Your water usage appears in units of 1,000 gallons, while electric usage is measured in kilowatt hours (kWh).
Online Bill Payment Options
The Official City of New Bern Online Portal
The City of New Bern makes it super easy to view and pay your utility bills online. Here’s how to do it:
- Visit the official payment portal
- Enter your account number exactly as it appears on your bill
- Enter your password
- If you don’t have a password yet, check your monthly statement – there’s a generic password in the upper left corner you can use to set up your secure profile
The online system uses secure socket layer (SSL) encryption, so your personal and payment info stays safe when traveling over the internet.
Payment Methods Accepted Online
When paying through the official portal, you can use:
- Visa
- MasterCard
- Discover
- American Express
- Electronic check
Note: There’s a $4.95 convenience fee for card transactions and a $0.60 fee for electronic checks. These fees are processed through SEDC and/or Official Payments Corp.
E-Billing Option
Wanna go paperless? You can sign up for e-billing to receive your bills via email instead of paper mail. This is faster and better for the environment! To sign up, visit the City of New Bern’s utility page and click the “Yes, sign me up for e-billing” link.
Other Payment Methods
Don’t wanna pay online? No problem! The City of New Bern offers several other payment options:
Bank Draft (Easy Pay)
- Automatically drafted from your bank account on the due date each month
- No fees (FREE)
- Great for people who don’t wanna worry about forgetting a payment
Your Online Banking Provider
- Most banks allow bill pay through their own systems
- Usually free (check with your specific bank to be sure)
Telephone Payment
Two options here:
-
Call Official Payments at 1-800-272-9829
- Enter jurisdiction code 3964
- Pay with Visa, MasterCard, Discover, or American Express
- $4.95 convenience fee applies
-
Call the City directly at 252-639-2750 (Monday-Friday, 8am-5pm)
- Pay by debit/credit card
- No convenience fee! (FREE)
Walmart Payment Center
- Bring your bill to any Walmart location
- Pay with cash or PIN-based ATM debit card
- Walmart charges their own fee (contact them for current rates)
U.S. Mail
- Mail your payment to:
City of New Bern
P.O. Box 96772
Charlotte, NC 28296-6772 - Include your account number
- Make check/money order payable to “City of New Bern”
- No additional fees (FREE)
In-Person Options
Drive-Thru Express Service
- Available Monday-Friday, 8am-5pm
- Located at 606 Ft. Totten Drive, New Bern, NC 28560
- Bring your payment stub and cash, money order, or check
- No fees (FREE)
After-Hours Drop Box
- Located at the same address by the drive-thru window
- Include payment stub with check or money order
- Payments dropped after 8am are posted the next business day
- No fees (FREE)
Customer Service Counter
- Open Monday-Friday, 8am-5pm
- Located at 606 Ft. Totten Drive, New Bern, NC 28560
- Accept credit/debit cards, cash, money orders, or checks
- No fees (FREE)
Important Billing Information
Understanding Due Dates and Penalties
The City of New Bern doesn’t mess around with late payments, so it’s important to understand their policies:
- Past due amounts must be paid immediately
- Bills are subject to a 5% late penalty for payments received after the due date
- A $30 delinquent account processing fee applies to bills unpaid after 10 days past the due date
- Service disconnection occurs after 10 days past the due date
- Reconnection fees apply if your service is disconnected
Payment Plans
If you’re struggling to pay your utility bill, the City of New Bern offers payment plans for qualifying customers. Here’s what to do:
- Complete the payment plan form on the City’s website
- A representative will contact you to discuss your eligibility and payment arrangement details
- Stay in communication with the utility office if your situation changes
Tips for Managing Your New Bern Utility Bills
Based on my experience living in New Bern, here are some tips for managing your utility bills:
- Sign up for autopay or e-billing – This prevents forgotten bills and late fees
- Know your billing cycle – Understanding when to expect your bill helps with budgeting
- Keep your account number handy – You’ll need it for almost all payment methods
- Save your payment confirmations – Especially important for online or phone payments
- Contact customer service early if you’re having trouble paying – They’re more likely to work with you before the bill becomes delinquent
What to Do If Your Service Is Disconnected
If your service has been interrupted or is about to be, don’t panic! Here’s what to do:
- Make a payment using any of the methods above
- During business hours (8am-5pm, Monday-Friday): Call 252-639-2750 with your payment confirmation number
- After business hours: Call Utility Control at 252-636-4070 with the payment confirmation number
Need More Help?
If you need assistance with accessing your bill online or have any questions about your utility services, you can:
- Call Customer & Payment Services at 252-639-2750 (Monday-Friday, 8am-5pm)
- Visit the Customer Service Center in person at 606 Ft. Totten Drive
- Check out the City of New Bern website for more information
Final Thoughts
Paying your New Bern utility bills doesn’t have to be a hassle. With so many payment options available, you can choose the method that works best for your lifestyle and schedule.
I personally prefer the online payment system – despite the small convenience fee, the time saved is worth it to me! But if you’re looking to avoid fees altogether, the drive-thru window or direct phone payment are excellent options.
Whatever method you choose, just make sure you pay before the due date to avoid those nasty late fees and potential service disruptions.
Frequently Asked Questions
Q: How can I check my current bill amount without logging in?
A: You’ll need to either log in to the online system, call customer service at 252-639-2750, or visit the customer service center in person.
Q: Can I pay multiple months at once?
A: Yes, you can pay any amount over your current balance, which will be applied as a credit to future bills.
Q: What happens if I move to a new address in New Bern?
A: You’ll need to apply for utility service at your new address and close your account at the old address. Contact customer service for assistance with this process.
Q: Are there any discounts available for seniors or low-income residents?
A: Contact the customer service center directly to inquire about any assistance programs that might be available.
Q: Can I use my credit card to pay in person at the customer service center?
A: Yes, the in-person customer service center accepts credit/debit cards, cash, money orders, and checks.
Remember, staying on top of your utility bills isn’t just good for your credit – it ensures you’ll have uninterrupted access to essential services like electricity and water. Take advantage of these convenient payment options to keep your account in good standing!
**Craven County is not responsible for any additional charges or disconnections due to a customer’s failure to make notification of transactions by other parties or entities.**
Payments can be made in person at the Planning and Inspections Department, 2828 Neuse Blvd., New Bern, NC 28562. Cash, checks, or money orders are accepted.
Checks and/or Money Orders can be mailed to:
Craven County Planning & Inspections 2828 Neuse Blvd. New Bern, NC 28562
Craven County is excited to announce the upcoming launch of an online application submittal and payment processing system through EnerGov in the Summer of 2025! Stay tuned for future updates on the release of this innovative system.
We are open Monday through Friday, 8:00 a.m. until 5:00 p.m., unless holidays or inclement weather. Click here for our holiday schedule.
Craven County Tax Department 226 Pollock Street New Bern, NC 28560
You may also choose our drop box, located on the front right side of the building. Do not deposit cash in the drop box.
**The tax office accepts checks, cash, or money orders only**
Checks and/or Money Orders can be mailed to:
Craven County Tax Collector PO Box 1128 New Bern, NC 28563-1128
The Craven County Tax Department announces the availability of telephone and online payment of bills. You will need the following information to execute the credit card transaction successfully. Before you begin:
- Please read the convenience fee disclosure noted below, as our rates and fees have changed. You will be charged an additional fee for using this service.
- Have your tax bill and your credit card ready.
- The jurisdiction code for Craven County is 4302. Please note this before you begin.
Telephone |
Online |
| If you wish to use the telephone service to pay your bills, please dial 888-272-9829 with the above information available. If paying a Gap Bill, choose “All Other Payments Press 3, then Motor Vehicle Press 1” | If you wish to use the online service to pay your bills, please visit ACI Payments, Inc. You will be prompted to enter the jurisdiction code and select the type of bill you want to pay. |
| For ACI Payments Inc. Customer Service: 1-800-487-4567 | |
