The Utility Billing Payment System will be shut down for maintenance beginning on Monday June 30th, 2025 at 4:00pm. We’ll be back online the next day, Tuesday morning July 1st, 2025 at 07:00am. During this period, payments will not be accepted via the web or by phone, but you will still have access to your online utility account. We apologize for any inconvenience and thank you for your patience.
There are several options for paying your utility bill. You may pay your bill in person at City Hall, 2600 Hollywood Boulevard, at the Cashiers Office, Room 103, or by using our Drive-Thru window on the north side of building. The Cashiers Office and Drive-Thru hours are Monday through Thursday from 7:00am – 6:00pm. Customers may also pay by using the “After Hours” drop box which is located next to the Drive-Thru window. You can also pay online or by phone, see more details under “payment options.”
Are you tired of standing in long lines just to pay your City of Sterling bill? Or maybe you’ve found yourself rushing to make a payment before the due date and wondering if there’s an easier way? Well, you’re in luck! I’ve been a Sterling resident for years, and I’ve figured out all the ins and outs of the city’s bill payment system.
In this comprehensive guide, I’ll walk you through everything you need to know about City of Sterling bill pay options, whether you’re dealing with utilities in Sterling, Colorado, or sewer and trash services in Sterling, Illinois These two Sterling cities have different systems, but I’ve got you covered for both!
Sterling, Colorado: Online Payment Options
If you’re a resident of Sterling, Colorado, you have several convenient options for paying your city bills online through their Point & Pay system
What Bills Can You Pay Online in Sterling, CO?
The City of Sterling, Colorado offers online payment options for
- Water and sewer bills
- Police traffic tickets and court fees
- Tax returns
- Police records requests
- Public Works fees (permits and contractor licenses)
- Recreation fees
Transaction Fees for Sterling, CO
When using the Point & Pay system, you’ll encounter the following transaction fees:
| Payment Amount | Credit Card Fee |
|---|---|
| $0.01-$50.00 | $2.00 |
| $50.01-$100.00 | $2.95 |
| $100.01-$200.00 | $4.95 |
For payments exceeding $200, an additional $2.00 is added for each increment beyond that amount. If you prefer to pay by e-check, there’s a flat fee of $2.95 per transaction.
How to Pay Water and Sewer Bills in Sterling, CO
To pay your water and sewer bill online:
- Visit the City of Sterling Online Payment Center
- Select the Water/Sewer Payment option
- Enter your account number and the amount due (both fields are necessary to properly credit your account)
- Follow the prompts to complete your payment
If you need assistance, you can contact the Finance Department at 970-522-9700.
Sterling, Illinois: Utility Billing Information
For residents of Sterling, Illinois, things work a bit differently. Since May 1, 2012, the City of Sterling has taken over utility billing from Illinois American Water. You’ll receive separate bills—one from Illinois American Water for your water service and another from the City of Sterling for your sewer and trash services.
Payment Options for Sterling, IL
Sterling, IL residents have multiple ways to pay their solid waste/sewer bill:
- Online payments: Pay with a debit card, credit card, E-Check, or set up recurring credit card payments
- In-person: Drop off your payment at Sterling City Hall
- Mail: Send your payment by mail
- Drop box: Use the City drop box located on E 3rd Street
- Phone payments: Call the automated system at 877-383-1639 (available 24/7)
- Automatic bank deduction: Have payments automatically withdrawn from your bank account
- Retail payment locations: Pay at Walmart or El Vaquero Western Wear
Commercial Payment Drop-off Locations in Sterling, IL
For convenience, the City of Sterling, IL has partnered with local retailers where you can pay your bills:
El Vaquero Western Wear
- Address: 1221 W 4th Street
- Phone: 815-626-9011
- Hours: Monday through Sunday, 8am to 9pm
Walmart
- Address: 4115 E Lincolnway
- Phone: 815-626-7200
- Hours: Monday through Sunday, 7am to 10pm
When paying at these locations:
- Bring your current bill stub
- Choose your payment option:
- Next Day payment: $1.88 (delivered the next business day)
- Standard payment: $0.88 (delivered within 3 business days)
- Pay with cash or a PIN-based debit card
- Keep your receipt as proof of payment
Setting Up Automatic Payments
Automatic Payments in Sterling, IL
If you’re in Sterling, Illinois and want to set up automatic deductions for your sewer/garbage bill:
- Ensure your account has a zero balance
- Complete an Automatic Deduction Application (available in DOC or PDF format on the city website)
- Submit the completed form according to the instructions provided
- You’ll still receive a monthly bill in advance so you know the amount to be deducted
Note that the final bill will not be automatically drafted when you close your account.
Recurring Payments in Sterling, CO
For Sterling, Colorado residents, you can set up recurring credit card payments through the Point & Pay system. This is a great option if you want to make sure you never miss a payment deadline!
What to Do If Your Water Gets Shut Off (Sterling, IL)
In Sterling, Illinois, water service may be disconnected if your utility account balance exceeds $100. Before disconnection, you’ll receive a notice by mail and have 10 days to bring your account current.
If your water service is disconnected:
- A disconnection fee will be applied
- To restore service, contact Finance at 815-632-6650 or visit City Hall
- Payment must be made by cash or debit/credit card ONLY (no personal checks)
Assistance Programs for Bill Payment (Sterling, IL)
If you’re struggling to pay your utility bills in Sterling, Illinois, several agencies offer assistance:
- Salvation Army: 815-625-1622
- Sterling Township: 815-625-3990
- Tri County: 815-625-9424
- Tri County (LIHEAP): 815-625-7830
Frequently Asked Questions
How do I view my utility bill history online?
For Sterling, IL residents:
You can view your bill and account history, and pay your utility bills online at the Sterling Utilities Services website. You’ll need to create a username and password to access these services.
For Sterling, CO residents:
You can access your account information through the Point & Pay system when making a payment.
How do I cancel or change my utility bill?
For Sterling, IL residents:
Contact Illinois American Water Company at 1-800-422-2782. They will forward your information to the City of Sterling. Remember that sewer bills are based on the previous month’s water bill, so your final sewer bill will arrive the month after your final water bill.
What if I have questions about my bill?
For Sterling, CO residents:
- Water and sewer questions: Contact the Finance Department at 970-522-9700
- Police tickets and court fees: Call 970-522-9700 and ask for the Municipal Court clerk
- Police records requests: Contact the Police Department at 970-522-3512 x2
- Public Works: Call 970-522-9700
- Recreation fees: Contact the Recreation Division at 970-522-9700
For Sterling, IL residents:
- Water service or bill: Call Illinois American Water at 1-800-422-2782
- Sewer and/or trash service or bill: Contact the City of Sterling Finance Division at 815-632-6650
Tips for Efficient Bill Payment
- Set reminders: Mark your calendar with due dates to avoid late fees
- Consider automatic payments: This is the easiest way to ensure your bills are paid on time
- Keep records: Save your payment confirmations and receipts
- Check for errors: Review your bills each month to catch any potential mistakes
- Plan ahead for travel: If you’ll be away when a bill is due, make arrangements to pay early
My Experience with Sterling Bill Pay
I’ve lived in Sterling for over 5 years now, and I gotta say, the online payment systems have made my life so much easier! At first, I was paying in person every month, which was a real pain when my schedule got busy. Once I switched to online payments, I saved tons of time.
One thing to watch out for though – those transaction fees can add up if you’re making multiple small payments. I’ve found it’s more economical to make one payment per billing cycle. And for Sterling, CO residents, using the e-check option ($2.95 flat fee) can be cheaper than credit card payments for larger bills.
Final Thoughts
Whether you’re in Sterling, Colorado or Sterling, Illinois, paying your city bills doesn’t have to be complicated. With multiple payment options available, you can choose what works best for your schedule and preferences.
I personally prefer the automatic payment options because they’re set-it-and-forget-it simple. But if you like more control over when your money leaves your account, the online or phone payment systems are super convenient too.
Have you tried any of these payment methods? What works best for you? I’d love to hear about your experiences in the comments below!
Remember, staying on top of your city bills not only helps you avoid late fees and service interruptions, but it also contributes to maintaining the essential services that make Sterling a great place to live.
Click Pay Now to make a quick, one-time payment, or to log into the Customer Portal. If you have not registered yet, please select “Register Now” to enroll your account(s).
- Click Pay Now
- Enter your complete utility account number (including the dash) in the “Account Number” box. Type in a valid email address, re-enter that email address to confirm then press the blue “Continue” box.
- Enter your payment information. Payment methods include MasterCard, VISA, American Express, Debit Card and e-Check. Select the payment method and enter your card or banking information. Once you choose the payment amount and payment method your payment will be submitted and credited to your account during the next business day.
Registering Your Account: if you have not yet set up an online account with the City of Hollywood Utility Department click “registering your account” first. Registering your account will allow you to easily pay your utility bill online, view your bills, your consumption history, and your daily consumption.
Questions about online payments or call a Customer Service Representative at 954.921.3938. Callers may speak to a Customer Service representative during normal business hours of 7:00 am to 6:00 pm Monday through Thursday (City Hall is closed on Fridays).
Direct Debit If you have automatic payments set up through your bank or financial institution, you will not need to make any changes and your payment will be processed and deducted from your bank account on the due date specified on your utility bill. Please make sure you have the appropriate funds available in your bank account keeping in mind the processing of your payment may be delayed. If you do not have automatic payments set up, you may enroll in direct debit to automatically deduct payment from your bank account, preventing service interruption. To enroll in Direct Debit:
- Download, complete and submit the Direct Debit Enrollment Form and a voided check to: City of Hollywood Utility Billing, P.O. Box 229045, Hollywood, Florida 33022-9045. You can also drop the form off at Customer Service in Room 103, City Hall, 2600 Hollywood Boulevard, or put it in the night payment drop box next to the Cashiers drive-thru window.
- Once enrolled you will continue to receive your monthly bill showing usage information, as well as the amount of the payment that will be automatically deducted from your checking account on the payment due date.
- You will have five working days prior to the payment date to review your bill and ask questions or cancel the payment before the amount due is deducted from your checking account.
- The withdrawal from your checking account will appear on your next bank statement.
- Should you have any questions related to enrolling in the Citys direct debit payment program, please call 954.921.3938.
- Please continue to pay your monthly bill as you normally would until you see the words “Amount Due Will Be Bank Drafted” printed on your bill under the total amount due (this takes one to two billing cycles after you enroll).
Pay By Phone Customers can also call 954-921-3938 and select Option 2 anytime (24-hours a day) to pay by phone using an interactive voice response (IVR) system. There are no fees to use this convenient payment option. The maximum payment allowed using this method $25,000. per session. Payment methods include MasterCard, VISA, American Express and e-Check. The automated system takes users through step-by-step to pay over the phone.
Please mail the full amount due along with your payment stub to the address indicated below. A courtesy envelope is enclosed with your monthly bill. Make your check or money order payable to the City of Hollywood and write your account number on the check/money order. Do Not Send Cash.
City of Hollywood Utility Bill Processing Center P.O. Box 229187 Hollywood, Florida 33022-9187
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You can also pay your bill in person Monday- Thursday 7:00 am to 6 pm (please arrive at least 5 minutes before 6 pm to ensure available service) at the following locations: Main Location: Cashiers Office City Hall, Room 103 2600 Hollywood BoulevardDrive-thru window: City Hall 2600 Hollywood Blvd. North side of buildingDrop Box: Payment drop box for “after hours” payments is located at City Hall, 2600 Hollywood Blvd. on the north side of building next to the “drive thru” window.
Payment of your utility bill is due by the date indicated on your bill.
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