Are you looking for the simplest way to pay your Boon and Sons garbage bill? I’ve been a customer for years, and I know how frustrating it can be to figure out the best payment method. Whether you prefer paying online, by phone, or even in person, this comprehensive guide will walk you through all your options for Boon and Sons bill pay.
Who Is Boon and Sons?
Before diving into payment methods, let’s clarify which Boon and Sons we’re talking about, because there’s some potential confusion:
Boon and Sons is primarily a waste management company serving communities across Upstate New York, particularly in the Rochester area They’ve been in business for over 60 years and provide garbage collection, recycling services, and more.
This company should not be confused with Boone & Sons Jewelers (note the “e” in Boone), which is a completely different business. Boone & Sons Jewelers is a family-owned jewelry store that has served the Washington D.C. area for over 70 years.
For this article, we’re focusing exclusively on bill payment options for Boon and Sons waste management services.
Online Bill Pay Options
The most convenient way to pay your Boon and Sons garbage bill is through their online portal Here’s how to do it
- Visit www.boonandsons.com and look for the “Pay Bill” button at the top right of the homepage
- Click on the “Pay Bill Online” button on the next page
- You’ll be redirected to a customer login page
- Enter your account number and password (or create an account if you don’t have one)
- Once logged in, you’ll see your current balance and available payment options
- Choose to pay with credit card, debit card, or electronic check
- Enter your payment details and the amount you wish to pay
- Review your payment information on the confirmation page before submitting
- After submission, you’ll receive a confirmation email and your account will update immediately
The online portal offers several advantages:
- 24/7 access to your account
- Ability to view billing and payment history
- Option to set up recurring payments or make one-time payments
- Immediate account updates
Pay By Phone
If you prefer speaking with a real person or need assistance with your payment, Boon and Sons offers phone payment options:
- Call their customer service line at (585) 226-3620
- Have your account number ready (found at the top of your paper bill)
- Tell the representative you’d like to make a payment
- Provide your payment information (credit card, debit card, or electronic check)
- Get a confirmation number for your records
- Your account balance will update instantly
Alternatively, some sources mention an automated payment line at 1-800-333-5954 that’s available 24/7, though you should verify this number with your most recent bill to ensure it’s correct.
Pay By Mail
For those who prefer traditional payment methods, you can mail your payment:
- Write your account number on your check or money order
- Make it payable to “Boon and Sons”
- Mail to:
Boon and SonsPO Box 13757Rochester, NY 14613
Important tips for mail payments:
- Allow 5-7 business days for processing
- Mail payments well before the due date to avoid late fees
- Payments are considered late if received after the due date, regardless of when they were mailed
Pay In Person
You can also pay your bill in person at the Boon and Sons office:
Main Office:
3520 Union St, North Chili, NY 14514
Hours: Monday-Friday, 8AM–5PM
They also have offices at:
- Spencerport Office: 1 Boon Drive, Spencerport, NY 14559
- Syracuse Office: 620 Erie Blvd W, Syracuse, NY 13204
When paying in person:
- Bring your paper bill or account number
- Pay with cash, check, or credit/debit card
- Get a printed receipt for your records
- Your account will be updated immediately
Additional Payment Options
CheckFreePay Locations
Boon and Sons has partnered with CheckFreePay to offer payment options at retail locations:
- Available at retailers like Walmart, CVS, Dollar General, and more
- Visit checkfreepay.com and enter your zip code to find locations near you
- Bring your Boon and Sons bill to make an in-person payment
Automatic Payments
To never worry about missing a payment:
- Sign up through the customer portal
- Set up recurring automatic withdrawals from your bank account
- Choose your preferred payment date
- Your bill will be paid automatically each month
Important Payment Tips
To ensure smooth processing of your Boon and Sons bill payments:
- Due date: Bills are typically due by the 1st of each month
- Late fees: $5 or more may apply after the due date
- Service interruption: Failure to pay after 60 days could result in service suspension
- Account number: Always have your account number ready when making payments
- Receipts: Save confirmation numbers and receipts for your records
- Address changes: Notify Boon and Sons if your billing address changes
- Card updates: Update payment methods before cards expire to avoid declined payments
- Service pauses: Inform them if you need to temporarily stop service
Financial Assistance Programs
If you’re struggling to pay your garbage bill, Boon and Sons offers several assistance options:
- Payment arrangements to spread past-due balances over time
- Due date extensions of 1-2 weeks in some cases
- Fee waivers if you communicate your situation upfront
- Senior and military discounts
- Limited bill forgiveness for customers facing economic hardship
The key is to contact their customer service team before your bill becomes significantly overdue. They’re willing to work with customers to find solutions and prevent service disruptions.
Common Bill Pay Questions
What information do I need to pay my bill?
For most payment methods, you’ll need your:
- Account number
- Service address
- Payment information (credit/debit card or banking details)
How can I check my account balance?
You can view your account balance:
- Online through the customer portal
- By calling customer service
- By checking your most recent paper bill
What if my payment is late?
If your payment will be late:
- Contact customer service immediately
- Explain your situation
- Ask about payment arrangements or extensions
- Pay as soon as possible to minimize late fees
Is there a fee for paying online?
Most online payment methods don’t incur additional fees, but electronic check payments are typically free while credit/debit card payments might have a small processing fee. Check the payment page for the most current fee information.
The Boon and Sons Advantage
As a local waste management company with decades of experience, Boon and Sons has built a reputation for reliability and customer service. They understand the importance of providing flexible payment options to meet customers’ needs.
Their acquisition by Casella Waste Systems in 2018 has further expanded their presence in the Rochester market, bringing additional resources while maintaining their commitment to local service.
Paying your Boon and Sons garbage bill doesn’t have to be a hassle. With multiple convenient options including online payments, phone payments, mail, in-person payments, and retail locations, you can choose the method that works best for you.
I personally prefer the online automatic payment option – it’s saved me from forgetting to pay my bill numerous times! But whatever method you choose, the key is to pay before the due date to avoid late fees and service interruptions.
For any questions about your bill or payment options, don’t hesitate to contact Boon and Sons customer service at (585) 226-3620. They’re ready to help you navigate the payment process and address any concerns you might have.
Remember, consistent and reliable waste collection is essential for every home and business, and staying current on your Boon and Sons bill ensures uninterrupted service for you and your community.
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We have a new online bill pay system. When using this system for the first time, you will need to register to pay your bills online.
LOGIN ID: Your Account Number PASSWORD: Access code from the bottom of your invoice
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By paying bills online, you accept our website agreement and terms of use. Click here to read our website agreement and terms of use.
To view available account information and/or to make a payment, sign in with your log-in # (account number) and password (last 4 digits of account phone #). Once you log into the system, you will be able to view billing information including: service name, service address, billing address (if different), account balance as of last upload date (usually every 48 hours), last payment amount and date. Please contact our office if you need assistance, or to sign up for this easy way to pay your bills. Call us at (215) 675-8000, or click here. To proceed to online bill pay, please click here.
