Are you tired of scrambling last-minute to pay your Crescent City Natural Gas bill? Maybe you’ve faced those annoying late fees or simply want a more convenient way to handle this monthly expense I’ve been there too! Today, I’m sharing everything you need to know about paying your CCNG bill easily and on time
As someone who’s lived in Crescent City for years, I know how essential natural gas service is for our community of about 1,900 customers. Whether you prefer paying online, in person, or setting up automatic payments, this guide covers all your options to keep your gas flowing without interruption.
Understanding Your Crescent City Natural Gas Bill
Before diving into payment methods, let’s break down what you’re actually paying for each month:
When Bills Are Issued
- Bills are typically sent around the 20th of every month
- They cover usage from the 21st of the previous month to the 20th of current month
- You can expect to receive your paper bill around the 23rd of each month
- Payment is due within approximately 20 days of the billing date
What Makes Up Your Bill
Your monthly CCNG bill includes several components:
| Charge Type | Description |
|---|---|
| Service Availability Charge | Fixed monthly fee ($14.50-$29.50 based on customer class) |
| Consumption Charge | Based on CCF units used (more usage = higher charge) |
| Gas Cost Recovery | Reflects market costs, adjusted monthly |
| Taxes | State gross receipts and local utility taxes |
| Other Service Fees | Occasional charges for service changes, late fees, etc. |
Understanding these charges helps you see exactly where your money goes and might even help you find ways to reduce your bill through more efficient gas usage.
Online Payment: The Most Convenient Option
The easiest way to pay your Crescent City Natural Gas bill is through their online portal I’ve used this method for years and it saves so much time!
How to Pay Online:
- Visit the CCNG website at https://crescentcity-fl.com/ccng/
- Look for the “CLICK TO PAY NOW” button
- Enter your 10-digit account number (without dashes)
- Choose between making a one-time payment or setting up recurring payments
- Enter your payment amount and payment information (credit card or bank account)
- Review your information carefully before submitting
IMPORTANT WARNING After clicking the final payment button only click it ONCE and wait for processing to complete. Multiple clicks can result in multiple charges to your account!
The online system is available 24/7, so you can pay whenever it’s convenient for you—even at midnight in your pajamas (my personal preference).
In-Person Payment Options
If you prefer the traditional approach or don’t have internet access, you can always pay in person:
City Hall Payment:
- Location: 3 N Summit St, Crescent City, FL 32112
- Hours: Monday-Friday, 8:00am-5:00pm (closed 12:00pm-1:00pm for lunch)
- Accepted payment methods: Cash or check
- Bring your bill stub or know your account number
- You’ll receive a receipt for your records
After-Hours Drop Box:
- Located in the City Hall parking lot
- Available when City Hall is closed
- Place payment and bill stub in an envelope
- No receipt provided, so keep your own records
I’ve found the staff at City Hall to be super helpful if you have questions about your bill while making a payment.
What Happens If You’re Late?
Life happens, and sometimes bills slip through the cracks. If you miss your due date:
- A 1.5% late fee is applied to any unpaid balance
- If your bill remains unpaid for several months, you risk service disconnection
- Reconnection requires payment of past-due amounts plus additional fees
To avoid these headaches, set a monthly reminder a few days before your due date. I’ve set up a calendar alert on my phone that’s saved me from late fees many times!
Need Help Paying Your Bill?
If you’re struggling financially, CCNG offers assistance options:
Payment Plans
If you contact CCNG before your bill becomes delinquent, they may work with you to establish a payment plan. This allows you to spread your balance over time while maintaining service.
Crescent City Cares Program
Low-income households may qualify for assistance through the Crescent City Cares program. You can find the application forms in both English and Spanish on the CCNG website.
Don’t wait until your service is at risk before reaching out—the sooner you contact them, the more options you’ll have available.
Going Paperless: A Smart Move
One option that’s good for both convenience and the environment is signing up for paperless billing. Benefits include:
- Receive your bill via email instead of regular mail
- Access your bill immediately rather than waiting for postal delivery
- Reduce paper waste
- Keep digital records of all your bills
- Never lose a paper bill again
To sign up, visit the CCNG website and click on the “Go Paperless! Click here to sign up” link.
Contact Information and Resources
Need to reach someone at Crescent City Natural Gas? Here’s how:
- Gas Director: Dave Frank
- Phone: (386) 698-1486 Ext. 222
- Email: [email protected]
- Office Hours: 8:30am-5:00pm, Monday-Friday (except holidays)
- Gas Emergency Number: (386) 698-1486
For gas leaks or emergencies, call immediately rather than waiting to report the issue.
Frequently Asked Questions
When is my CCNG bill due?
Your bill is due within approximately 20 days of the billing date (which is around the 20th of each month). The exact due date appears on your monthly statement.
Can I pay my bill with a credit card?
Yes! Credit cards are accepted through the online payment system. In-person payments at City Hall are limited to cash or check.
What should I do if I smell gas?
If you smell gas or suspect a leak, leave the area immediately and call the CCNG emergency number at (386) 698-1486. Don’t use any electrical equipment, phones, or create sparks near the suspected leak.
How do I start or stop natural gas service?
To start or stop service, you’ll need to complete a Natural Gas Account Application (available in both English and Spanish on the CCNG website) and submit it to City Hall.
Can I view my usage history?
Yes, registered online users can view their usage history through the online portal, which is helpful for monitoring consumption patterns.
Tips for Managing Your CCNG Bill
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Consider budget billing: If available, this option spreads your estimated annual costs evenly across 12 months, preventing seasonal spikes.
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Monitor your usage: Sudden increases could indicate a leak or inefficient appliance.
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Weatherize your home: Proper insulation helps maintain temperature and reduces the amount of gas needed for heating.
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Maintain your appliances: Regular service ensures they operate efficiently.
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Set up automatic payments: Never worry about a missed due date again.
Summary: Your CCNG Payment Options at a Glance
Here’s a quick reference of all your payment options:
- Online: 24/7 convenience through https://crescentcity-fl.com/ccng/
- In Person: City Hall during business hours (cash/check)
- Drop Box: After-hours payments at City Hall parking lot
- Automatic Payments: Set up recurring payments through the online portal
Keeping your Crescent City Natural Gas account in good standing is important for maintaining uninterrupted service. By understanding your bill and payment options, you can choose the method that works best for your lifestyle.
I’ve found that setting up automatic payments online has been the easiest way to manage my CCNG bill, but I’d love to hear what works for you! Which method do you prefer for paying your utility bills?
Remember, reliable natural gas service is essential for cooking, heating, and hot water in our homes. Taking a few minutes to understand your bill and set up a convenient payment method will save you headaches (and potential late fees) down the road.
Crescent City Natural Gas
Office: (386) 698-1486
(8:30am – 5:00pm Mon-Fri except Holidays)
* READ THIS FIRST BEFORE CONTINUING* After clicking the “CLICK TO PAY NOW” button below and logging into your account, please only click the final button one time. After you click the button, wait until it finishes processing. Multiple clicks of the button can cause your account to be charged multiple times.
Trouble making a payment? Check our FAQ
Go Paperless! Click here to sign up
