Are you a Loma Linda resident looking for the simplest way to pay your utility bills? I’ve lived in Loma Linda for years and have tried literally every payment method the city offers. Trust me, there’s an option that will fit your lifestyle perfectly!
The City of Loma Linda provides multiple convenient ways to pay your utility bills – whether you prefer doing things online, over the phone, or the traditional way in person In this comprehensive guide, I’ll walk you through all your options so you can choose what works best for you
Online Bill Pay Through Citizen Self Service
The easiest and most convenient way to pay your Loma Linda utility bill is through the City’s online payment system called Citizen Self Service. This user-friendly portal lets you view your account, check billing history and make payments anytime day or night.
To get started with online payments:
- Visit the City of Loma Linda website
- Click on “Pay Bill” at the top of the page
- You’ll be directed to the Citizen Self Service login page
- If you’re a new user, click “Sign Up” and register with your account information
- If you already have an account, simply log in with your username and password
Important Update: Loma Linda’s Utility Self Service system was recently updated. If you have trouble signing in, choose “Sign Up” and register using your previous Self Service email to link your accounts. For any questions, contact the finance department at (909) 799-2845 or [email protected].
Once logged in you can
- View your current balance
- Make one-time payments via credit card or e-check
- Set up automatic payments
- Access your billing history
The online portal is available 24/7, so you can handle your bill payments whenever it’s convenient for you – no need to worry about office hours or mailing delays!
Pay By Phone with IVR
If you prefer to pay your bill over the phone, Loma Linda offers a 24/7 automated phone payment system. I’ve used this option several times when I was traveling and couldn’t access my computer.
Simply call 1-888-288-5614 to reach the City of Loma Linda’s IVR (Interactive Voice Response) payment system. Follow the voice prompts to:
- Enter your account number
- Provide your payment information
- Complete your transaction
The entire process takes just a few minutes. It’s perfect for those who want a quick payment solution without needing to visit a website or leave home.
Drop Off Locations
For those who prefer to pay in person, Loma Linda offers multiple drop-off locations:
City Hall – Finance Department
- Address: 25541 Barton Road, Loma Linda, CA 92354
- Phone: (909) 799-2845
- Hours: Monday through Thursday, 7:00 AM to 5:30 PM
Civic Center Payment Drop Box
- Located at the west corner of the Library parking lot, between the Community Room and the Library
- Available 24/7 for your convenience
- Perfect for after-hours payments
When using the drop box, be sure to:
- Make your check payable to “City of Loma Linda”
- Include your payment stub or write your account number on your check
- Place payment in a sealed envelope
Local Payment Centers
For added convenience, you can also pay your utility bill at these local payment centers:
- 7-Eleven – 25712 Redlands Blvd
- BBVA Compass Bank – 25487 Barton Rd
- Loma Linda Market – 25111 Barton Rd
These payment centers accept cash, credit or debit cards. They do charge a small service fee, but they offer extended hours compared to City Hall.
Mail In Your Payment
If you’re old-school like my parents, you might prefer to mail in your payment. This method is straightforward:
- Write a check or money order payable to “City of Loma Linda”
- Include your payment stub to ensure proper crediting
- Mail to:
basic
City of Loma Linda25541 Barton RoadLoma Linda, CA 92354
Just remember to allow 3-5 business days for your payment to reach the City offices and be processed. To avoid late fees, mail your payment at least a week before the due date.
Auto Pay – Direct Debit (My Personal Favorite!)
This is hands-down my favorite method for paying my Loma Linda utility bill. I set it up two years ago, and I haven’t had to worry about forgetting a payment since!
The City of Loma Linda’s Auto Pay service automatically transfers your payment from your bank account to the City on the due date each month. To enroll:
- Download the Auto Pay Program Application Agreement form from the City’s website (look for the “HERE” link)
- Or pick up the form at the City of Loma Linda Finance Department counter
- Fill out the form completely
- Attach a voided check
- Submit the form to the Finance Department
Once enrolled, your payment will be automatically deducted from your designated account when your bill is generated. No more remembering due dates or writing checks!
Important Billing Information
To avoid late fees and service interruptions, here’s what you need to know about Loma Linda utility billing:
- Bills are due upon presentation
- A 10% penalty is applied if payment isn’t received within 15 calendar days after the mailing date
- If your bill remains delinquent for 60+ days, the City may disconnect your water service
- Reconnection fees are $75 during normal operating hours and $115 during non-operational hours
For questions about your bill, call (909) 799-2845 Monday through Thursday, 7:00 AM to 5:30 PM.
Financial Assistance – LIHWAP Program
If you’re struggling to pay your water bill, the Low Income Household Water Assistance Program (LIHWAP) might be able to help. This program provides financial assistance to eligible low-income households.
LIHWAP can:
- Help pay overdue water and wastewater bills (with no date restrictions)
- Provide up to $2,000 in assistance per eligible household
- Cover bills even if utility payments are included in your rent
To apply, visit https://csd.ca.gov/waterbill or contact your local LIHWAP service provider. Eligibility depends on income, water system participation, and other factors.
My Personal Experience with Loma Linda Bill Pay
When I first moved to Loma Linda, I used to pay my bills in person at City Hall. It was nice to chat with the friendly staff, but sometimes I’d get busy and forget to stop by before closing time.
Then I tried mailing my payments, but I still had to remember to send them early enough. I even tried the drop box, which was convenient but still required me to write checks.
Finally, I discovered the online payment system and Auto Pay. Now, I rarely think about my utility bill because it’s handled automatically! I check my account online occasionally just to review my usage, but the payment process is completely hassle-free.
For newcomers to Loma Linda, I recommend setting up online access right away – even if you don’t use Auto Pay. Being able to view your account online gives you more control and visibility into your utility usage and billing history.
Tips to Avoid Late Fees
Nobody wants to pay extra because of late fees. Here are my tips to ensure your Loma Linda utility bill is always paid on time:
- Set calendar reminders: If you pay manually, add a recurring reminder to your phone or calendar
- Pay a few days early: Don’t wait until the last minute
- Sign up for Auto Pay: The foolproof way to never miss a payment
- Keep your contact info updated: Ensure the City has your current mailing address
- Check online regularly: Monitor your account even if you use Auto Pay
Final Thoughts
The City of Loma Linda makes it super easy to pay your utility bills with multiple options to fit every preference and lifestyle. Whether you’re tech-savvy and prefer online payments, or you like the personal touch of paying in person, there’s an option for you.
I recommend trying different methods to find what works best for your routine. And if you ever have questions about your bill or payment options, don’t hesitate to call the Finance Department at (909) 799-2845 – they’re always helpful and ready to assist.
What’s your preferred way to pay your Loma Linda utility bills? Have you tried the online system yet? It might just save you time and hassle!
Frequently Asked Questions
How do I contact the City of Loma Linda finance department?
You can reach them at (909) 799-2845 Monday through Thursday from 7:00 AM to 5:30 PM, or email [email protected].
When are Loma Linda utility bills due?
Bills are due upon presentation and become delinquent after 15 calendar days from the mailing date.
What happens if I pay my bill late?
A 10% penalty is applied to late payments. If your account remains delinquent for 60+ days, your water service may be discontinued.
Can I set up automatic payments for my Loma Linda utility bill?
Yes! The City offers Auto Pay through direct debit from your bank account. Complete an application form and submit it with a voided check to enroll.
Is Loma Linda water safe to drink?
Yes, the City of Loma Linda water supply meets or exceeds all current health and safety standards.
What utilities does the City of Loma Linda provide?
The City provides water, sewer, and refuse collection services to residents.
How can I get financial assistance if I can’t pay my water bill?
Check if you qualify for the Low Income Household Water Assistance Program (LIHWAP) by visiting https://csd.ca.gov/waterbill.
Uninsured or Underinsured Patients
You may qualify for financial assistance if you don’t have insurance (are uninsured) or your insurance doesn’t cover enough of your bill (are underinsured). A number of state and federal programs are also available, including:
Bills and Explanation of Benefits
What’s the difference between an explanation of benefits (EOB) and my bill?
After you visit a facility for medical services, your insurance plan sends you an EOB and we may send you a bill. An EOB is a statement (not a bill) explaining which services your insurance plan has covered for your recent visit. If any services you received aren’t covered, we’ll send you a bill for the remaining amount.
What’s the difference between hospital billing and physician billing?
Hospital billing covers the resources used by the facility for your care (like equipment, supplies and medications). Physician billing covers the skills used by your provider for your care (like exams, medical oversight and medical direction). While both billing types may use similar terms for a certain charge, each bills for unique services.
Why am I receiving multiple bills?
When you receive medical services at a facility, the specialists who perform the services are often required to bill you separately. Depending on the services, you may receive one hospital bill and up to one physician bill per specialist.
What if my bill has a mistake or I disagree with a charge?
If you have concerns about your bill, please call our hospital billing hotline at 909-651-4177 or our physician billing hotline at 909-558-4440.
Call us for help — please have your account number ready. 909-558-4000
We accept a wide range of insurance plans, including:
- Many of the most common HMOs and PPOs
- Inland Empire Health Plan (IEHP)
Reminder: To find out if your plan covers our facilities, please contact your insurance company.
