Are you tired of scrambling to pay your Citizens Electric bill each month? We’ve all been there – searching for stamps, driving to payment locations, or trying to remember your login details at the last minute Whether you’re a customer of Citizens Energy Group or Citizens Electric Corporation, there are multiple convenient options to make your bill payment process smoother and stress-free.
In this guide, I’ll walk you through everything you need to know about paying your Citizens Electric bill, from online payment portals to budget-friendly payment plans that can help manage your monthly expenses.
What Are My Options for Paying My Citizens Electric Bill?
Citizens provides several convenient ways to pay your utility bill Here’s a comprehensive breakdown of all your payment options
1. SmartHub Online Portal & Mobile App
The most convenient way to pay your Citizens Electric bill is through the SmartHub platform. This innovative tool gives you complete control over your account right from your smartphone or computer.
Benefits of using SmartHub
- Pay your bill with just one click using securely stored payment information
- View current and historical usage data
- Contact customer service directly
- Available 24/7 for your convenience
- Set up account alerts and notifications
You can access SmartHub through:
- Web portal – Login through the Citizens Electric website
- Mobile app – Download from Apple App Store or Google Play Store
The SmartHub app is particularly useful for monitoring your energy consumption patterns, which can help you identify opportunities to reduce your usage and save money.
2. Automatic Recurring Payments
If you’re someone who occasionally forgets to pay bills on time (I’m guilty of this too!), recurring payments might be your best option.
How it works:
- Your payment is automatically processed on your due date (about 21 days after your bill date)
- Choose from debit card, credit card, or direct bank account withdrawal
- You’ll still receive your regular bill (paper or paperless) for review
- Completely eliminates late fees and service interruptions due to forgotten payments
To set up recurring payments, you can either:
- Call Citizens Electric at (877) 876-3511
- Login to your SmartHub account and configure auto-pay
- Visit the Citizens Electric office in person
3. Pay-by-Phone System
Need to pay your bill quickly without internet access? The automated pay-by-phone system is available 24/7 to handle your payment.
Simply call 1-877-876-3511 and follow the automated prompts. The system accepts:
- Visa, MasterCard, and Discover credit/debit cards
- E-check payments directly from your checking account
- Available in both English and Spanish
If you prefer speaking with a person, select option 5 during business hours (M-F 8 a.m. – 5 p.m.) to reach a Member Services Representative.
4. In-Person Payment Options
For those who prefer face-to-face interaction or paying with cash, Citizens Electric offers multiple in-person payment locations.
Citizens Electric Headquarters:
- Location: 1500 Rand Avenue, Perryville, MO 63775
- Lobby & Drive-through Hours: Monday-Friday, 8 a.m. – 4:30 p.m.
- After-hours dropbox available next to the drive-through window
Remote Payment Locations:
Citizens Electric has expanded its authorized payment locations to include:
- CVS Pharmacy
- Dollar General
- Walgreens
- Walmart
- Participating 7-Eleven locations
These locations provide 9 convenient options within the service territory, plus 36 additional retail locations nearby. Just remember:
- Cash payments only
- $1.50 convenience fee applies
- You’ll need your unique barcode (found in SmartHub app or printed on your monthly bill)
5. Mail-In Payment
The traditional mail-in payment method remains a reliable option for many customers.
How to mail your payment:
- Include your check or money order (no cash!)
- Detach and include the payment stub from the bottom of your bill
- Mail to: Citizens Electric, 1500 Rand Ave, Perryville MO, 63775
Remember to allow 5-7 days for delivery to ensure your payment arrives before the due date.
6. One-Time Online Payment
Don’t have a SmartHub account but need to make a quick online payment? Citizens Energy Group offers a convenient one-time payment option without registration requirements.
Visit the Citizens Energy Group website and look for the “Make a One-Time Payment” link under the My Account section. This option is perfect for:
- Occasional payments
- Helping a family member pay their bill
- When you’re away from home but need to make a payment
7. Budget Billing Program
If you struggle with fluctuating utility bills throughout the year, the Budget Billing program (formerly known as Level Pay) might be your solution.
How Budget Billing works:
- Pay a consistent amount each month based on your average usage
- Amount is calculated using your most recent 12 months of usage history
- Includes 1/12th of your actual balance each month to avoid a large “true-up” payment
- Makes budgeting your monthly expenses much easier
To qualify, you’ll need at least 12 months of Citizens Electric service history, and you must pay your bills by the original due date to remain on the program.
Special Payment Options for Different Situations
PrePaid Metering
This pay-as-you-go option works similar to filling up your car with gas – you prepay for electricity before using it.
How PrePaid Metering works:
- Start with $50 toward future usage
- Pay as much or as little as you want (as long as you maintain a positive balance)
- Receive balance notifications via text, email or voice
- No deposits or extra fees required
- Many customers save 10-12% on electricity due to increased awareness of consumption
To sign up, complete the PrePaid Metering Application available on the Citizens Electric website.
Financial Assistance Programs
If you’re experiencing financial hardship, both Citizens Energy Group and Citizens Electric offer assistance programs:
- Energy Assistance Programs: Visit the “Available Assistance” or “Energy Assistance” sections on their respective websites
- Personalized Assistance Portal: Citizens Energy Group offers a portal to help identify assistance programs you may qualify for
- Warm Heart Warm Home Foundation: Provides additional support for qualifying customers
Tips for Managing Your Citizens Electric Account
Beyond just paying your bill, here are some helpful tips to better manage your Citizens Electric account:
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Update your contact information to ensure you receive important notifications about outages, billing changes, and service updates
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Sign up for alerts and notifications to get reminders about upcoming bills, payment confirmations, and outage information
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Analyze your energy usage patterns through the SmartHub portal to identify opportunities for conservation
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Explore energy-saving rebates offered by Citizens Electric for energy-efficient appliances and home improvements
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Check out the “Conserve & Save” resources for practical tips on reducing your energy consumption
Frequently Asked Questions About Citizens Electric Bill Pay
Q: What payment methods does Citizens Electric accept?
A: Citizens Electric accepts credit/debit cards (Visa, MasterCard, Discover), checks, money orders, and cash (at authorized payment locations only).
Q: Is there a fee for paying my bill online?
A: No, Citizens Electric doesn’t charge fees for online payments through SmartHub. However, remote payment locations do charge a $1.50 convenience fee.
Q: How can I view my billing history?
A: Your complete billing history is available through the SmartHub portal under “Usage History” or through your online account.
Q: What should I do if I can’t pay my bill on time?
A: Contact Citizens Electric as soon as possible at (877) 876-3511 to discuss payment arrangements or assistance programs that may be available to you.
Q: How do I register for an online account?
A: Visit the Citizens Electric website and click on “Register Online” under the My Account section. You’ll need your account number and some personal information to complete the registration.
Final Thoughts
Managing your Citizens Electric bill doesn’t have to be complicated. With so many convenient payment options available, you can choose the method that best fits your lifestyle and preferences.
I personally find the SmartHub mobile app to be the most convenient option – it lets me track my usage, make payments, and receive notifications all in one place. But everyone’s different, and what works for me might not work for you!
Whether you prefer the convenience of autopay, the simplicity of mail-in payments, or the control of prepaid metering, Citizens Electric has made it easier than ever to stay on top of your utility bills.
Have you tried any of these payment methods? Which one works best for your situation? Let us know in the comments below!
Remember, staying informed about your energy usage and payment options isn’t just about convenience – it’s also about taking control of your household budget and potentially saving money in the process.
Make Payments, and Check Your Usage with the SmartHub App
With the SmartHub app, you can manage your account any place, any time, on your mobile device. Payment options, usage data, billing history, outage reporting and more are all at your fingertips.
All you need is your account number, an email address, and one of the below links to sign up!
Dont have a smartphone? No worries! The same benefits can be utilized through our website portal, right from your computer. Just click the web portal link below.
MANAGE YOUR ACCOUNT LIKE NEVER BEFORE!
SmartHub has features that make managing your account as easy as possible. Whether through the web, your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, view your usage, contact member services, and get the latest news.
As soon as you log in, you’ll have access to view your billing history and make a payment with just a few clicks. You’ll be able to see your current bill, along with bills from the previous month or even the previous seasons, if you want to compare costs. Not only will you see your billing history, but you’ll be able to view your actual use. You can see how your use is trending over time, which will allow you to take steps to lower your bill.
Making payments through SmartHub is fast and easy. The first time you make a payment either through the web or through your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.
You’ll also be able to see important notices with SmartHub. You’ll be able to select how you want to be notified about your bill, including email and text messaging. You’ll even get to set usage thresholds so that you’ll know when you’re using more than you’d like which will help you keep your electricity bill as low as possible.
Contact us for member service requests or with any questions you may have.
