Last updated October 2025
Are you a Roseville resident looking to pay your water bill without the hassle? I’ve been there – staring at that bill wondering about the easiest way to handle it. As someone who’s lived in Roseville for years, I’ve tried all the payment methods and compiled everything you need to know right here.
Quick Payment Options for Roseville Water Bills
Before diving into details here are your main options for paying that water bill
- In Person: Visit the Treasurer’s Office at City Hall
- Online: Use the official BS&A Online portal
- Automatic Payments: Set up recurring payments
- By Phone: Call the Water Billing Department
Let’s breakdown each option so you can pick what works best for your situation.
Understanding Your Roseville Water Bill
The City of Roseville Water Billing Department handles approximately 6,800 water bills monthly. If you’ve got questions about your specific bill, you can contact them directly at 586-445-5460.
Their office hours are:
- Monday through Friday
- 8:30 am to 4:30 pm
You can also fax inquiries to 586-498-1637 if that’s more convenient for ya
In-Person Payment at the Treasurer’s Office
Sometimes the old-fashioned way is the most reassuring. If you prefer paying in person (like my dad who refuses to trust online banking), head to:
City Hall
29777 Gratiot Avenue
Roseville, MI 48066
The Treasurer’s Office handles all in-person water bill payments. Make sure to bring your bill statement and acceptable payment method.
Online Payment Through BS&A Portal
This is honestly my preferred method – so convenient! The City of Roseville uses BS&A Online for utility billing payments. Here’s how to use it:
-
Visit the BS&A Online Portal
-
You’ll see several search options:
- Account Number
- Name
- Address
- Parcel Number
-
Choose your preferred search method (I usually use my account number)
-
Select your record when it appears
-
Follow the prompts to make your payment
The system accepts credit cards and electronic checks. There might be a small service fee for using credit cards, but it’s worth it for the convenience IMO.
Setting Up Automatic Bill Payments
If your like me and forget things easily, automatic payments are a lifesaver! The City of Roseville offers an automatic payment option that deducts your water bill amount directly from your bank account.
To set this up:
- Download the “Application for Automatic Bill Payment” form from the Water Services page
- Complete the form with your banking information
- Submit the completed form to the Water Office
If you ever need to cancel this service, there’s also a “Cancellation of Automatic Bill Payment” form available on the same page.
Important Warning About Third-Party Payment Sites
Be careful! The city explicitly warns that Doxo.com is NOT affiliated with Roseville. If you use this third-party service, the city cannot guarantee:
- The safety of your account
- When your payment will arrive
Always use the official BS&A Online portal for electronic payments to avoid complications and potential late fees.
Water Service Related Documents
The Water Services page offers several important documents you might need:
- 2024 Consumers Annual Report on Water Quality
- Backflow Preventer Test Report Form
- Cross Connection Control Program City of Roseville 2025
- Information regarding Stormwater Utility Class Action Lawsuit
- Mandatory Water Restrictions
- Notice of Proposed Water Rate Increase-Great Lakes Water Authority
- Storm Water Information
- Water Quality Information
- Water Service Line Verification Audit
- Water Turn Off Request Form
- Water Turn On Request Form
These documents can be accessed as PDFs from the Water Services page.
Need Help With Your Water Bill?
If you’re struggling to pay your water bill, the city offers assistance programs. Look for the “Do you need help with your Water Bill?” link on the Water Services page for more information about available resources.
Emergency Water Service Issues
For water emergencies outside regular business hours, call:
Emergency Phone: 586-777-6700
This line is for urgent water-related issues like main breaks or major leaks that can’t wait until regular office hours.
Residential Cross-Connection Control Program
Roseville has a Residential Cross-Connection Control Program that helps prevent contamination of the public water supply. Information about this program is available on the Water Services page, including compliance requirements for homeowners.
Contact Information for Water Services
For general inquiries about water services:
Water Office
29777 Gratiot Avenue
Roseville, MI 48066
Phone: 586-445-5466
Fax: 586-445-5472
Email: Available through the Water Office email link on the website
For billing specific questions:
Phone: 586-445-5460
For Public Services:
Phone: 586-445-5470
The Public Services Director is Robert DeBruyn, who oversees water services operations.
Frequently Asked Questions About Roseville Water Bills
How often are water bills issued?
The Water Billing Department sends out approximately 6,800 bills monthly, so you’ll typically receive your bill on a monthly basis.
What if I have questions about my water bill?
Contact the Water Billing Department at 586-445-5460 during regular business hours (Monday-Friday, 8:30 am to 4:30 pm).
Can I view my water usage history?
Yes, if you register an account on the BS&A Online portal, you can access your water usage history and previous bills.
What happens if I miss a payment?
Late fees may be applied, and in extreme cases, your water service could be disconnected. If you’re having trouble making payments, contact the Water Billing Department to discuss options.
How do I update my billing information?
Contact the Water Billing Department at 586-445-5460 to update your account information.
Tips for Managing Your Water Bill
As a long-time Roseville resident, here are some tips I’ve found helpful for managing water costs:
- Check for leaks regularly – Even small leaks can drive up your bill significantly
- Install water-efficient fixtures – Low-flow showerheads and toilets can reduce water consumption
- Consider a rain barrel for outdoor watering needs
- Run full loads of laundry and dishes to maximize efficiency
- Review your bill carefully each month to spot unusual increases in usage
Recent Water Rate Information
The Water Services page mentions a “Notice of Proposed Water Rate Increase-Great Lakes Water Authority” document. This suggests there may be changes to water rates. Check the document for the most current information about any rate increases that might affect your bill.
Final Thoughts
Staying on top of your Roseville water bill doesnt have to be complicated. With several payment options available, you can choose the method that works best for your lifestyle. The city’s website and Water Billing Department provide comprehensive resources to help residents manage their water services efficiently.
Whether you prefer the convenience of online payments or the personal touch of paying in person, Roseville makes it relatively simple to take care of your water bill. Just remember to avoid unofficial third-party payment sites to ensure your payment is processed securely and promptly.
Disclaimer: While I’ve made every effort to provide accurate information, please verify current payment methods and contact information through the official Roseville city website or by calling the Water Billing Department directly, as procedures may change over time.
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