Ever found yourself frantically searching for ways to pay your Lombard water bill the day before it’s due? Been there, done that! As a long-time Lombard resident I’ve navigated the village’s water billing system numerous times, and I’m here to share everything you need to know about managing and paying your Lombard water and sewer bill.
Understanding Lombard’s Water and Sewer Services
The Village of Lombard provides comprehensive water and sewer services to both residents and businesses in the community. While the Finance Department handles the billing aspects, the Lombard Public Works department manages the maintenance of the water and sewer systems.
Before we dive into payment options let’s quickly look at the current water and sewer rates for 2025
| Service | Village Residents | Outside Village Limits |
|---|---|---|
| Water Rate per 1,000 gallons | $9.15 | $13.73 |
| Sewer Rate per 1,000 gallons | $6.58 | $10.22 |
Additionally, there are other charges to be aware of:
| Charge | Incorporated Lombard | Unincorporated Lombard |
|---|---|---|
| Water Rate per 1,000 gallons | $1.81 | $2.72 |
| Fixed Capital Fee | $6.39 | $6.39 |
| Service Charge | $5.23 | $5.23 |
Non-residential accounts also have a $5.10 charge per billing period for the Federal and State Cross Connection Control Program, which ensures the safety of public drinking water.
Convenient Ways to Pay Your Lombard Water Bill
One thing I love about Lombard is they’ve made it super easy to pay your water bill with multiple options – and the best part? There are no fees for any payment method! Let’s explore all your options:
1. WaterSmart Portal (Online Payment)
The WaterSmart Portal is honestly my go-to method. It’s quick, convenient, and available 24/7. Here’s what you can do:
- Make payments using eCheck, credit card, or debit card
- Track your water usage patterns
- Sign up for leak alerts
- Receive water-saving tips
- Compare your usage to your neighborhood average
To access the portal, just visit the Village’s WaterSmart Portal through their official website. If you haven’t created an account yet, it’s pretty simple to get started.
2. AutoPayment (Direct Bank Withdrawal)
If you’re like me and sometimes forget due dates, setting up AutoPayment might be your best bet. I switched to this last year and haven’t worried about a late payment since!
To enroll, complete the form at www.villageoflombard.org/autopay, and your bill will be automatically paid through bank withdrawal each month.
3. Pay by Phone
Sometimes the simplest option is just making a quick call. You can pay your Lombard water bill by phone using:
- Credit card
- Debit card
- eCheck
Just call (888) 253-8926 to make your payment. I’ve used this when I was traveling and needed to make a last-minute payment.
4. In-Person Payment
If you prefer the traditional route or have questions about your bill, you can pay in person at Village Hall during these hours:
- Monday through Thursday, 8:30 am to 4 pm
5. Mail or Dropbox
You can also mail your payment or use the convenient dropbox located outside Village Hall. This is handy when I’m running errands nearby but it’s outside office hours.
Going Paperless with eBills
Tired of paper clutter? Me too! That’s why I signed up for eBills last year. To receive your monthly bill via email:
- Sign up for the WaterSmart Portal
- Once logged in, click on Settings > Communication Preferences
- Set your Bill Delivery Method to email
It’s environmentally friendly and keeps everything organized in your inbox!
Understanding the WaterSmart Portal
The WaterSmart Portal deserves special attention cause it’s really a game-changer for managing your water usage and bills. Here are some awesome benefits:
- Real-time tracking: View your water use in near real-time
- Leak alerts: Get notified about potential leaks before they become costly problems
- Custom alerts: Set water-use alerts based on your preferences
- Water-saving tips: Receive personalized, step-by-step actions to save water
- Bill management: Pay bills, view history, and manage your account all in one place
I remember last summer when the portal alerted me to unusual water usage – turned out my sprinkler system had a leak! This saved me hundreds of dollars that would’ve been wasted before I normally noticed on my monthly bill.
Starting or Closing a Water Billing Account
Moving in or out of Lombard? Here’s what you need to know:
Moving In or Out
If you’re moving, you’ll need to use the form on the WaterSmart portal to start or close your water billing account. The good news is that Lombard doesn’t require:
- Transfer stamps
- Payment of the final bill at closing
You have 30 days after moving out to pay your final water bill. This flexibility was super helpful when I moved across town last year.
New Water Meter Installation
Need a new water meter installed due to new construction or renovation? Simply email [email protected] or call 630-620-5920 to arrange for installation.
What Happens If Your Bill Goes Unpaid?
Life happens, and sometimes bills get overlooked. If your account becomes delinquent, here’s what you should expect:
- The Billing Department will mail a disconnection notice with a final payment date
- They’ll attempt to make a reminder call to the primary number on your account
- All delinquent payments must be received by 4:30 p.m. on the date listed on the disconnection notice
If service is disconnected for non-payment:
- The full amount plus a turn-on fee must be paid to restore service
- Personal checks are not accepted for this service
- For online payments, call Customer Service at 630-620-5920
Important warning: Do NOT attempt to turn the water service on yourself if it’s been disconnected. This is considered an illegal turn-on and subject to a $750.00 daily tampering fee!
Understanding Your Water Meter
Ever stared at your water meter completely confused? I sure have! Understanding your water meter can help you monitor usage and spot potential leaks.
The Village provides resources for both standard water meters and smart meters:
- How to Read Your Water Meter (PDF available on their website)
- How to Read Your Smart Meter (also available on the website)
I found these guides super helpful when I was trying to figure out why my water bill suddenly increased last winter.
Emergency Contact Information
For water-related emergencies during business hours (Monday through Friday, 8 a.m. to 4:30 p.m., excluding holidays), contact the Water Department at 630-620-5920.
For after-hours emergencies (weekends, holidays, or weekdays before 8 a.m. or after 4:30 p.m.), call 9-1-1 for assistance.
Remember that the after-hours emergency number is not for service restoration due to non-payment terminations.
Contacting the Water Billing Department
Have questions about your bill or need assistance? The Water Billing department is available to help:
- Email: Use the contact form on their website
- Phone: Call (630) 620-5920
- Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m.
The staff is super friendly and helpful – I had a billing issue last month and they sorted it out for me in just one phone call!
Managing Water Usage to Lower Your Bill
We all want lower utility bills, right? Here are some tips I’ve personally used to reduce my water usage and save money:
- Fix leaks promptly: Even small leaks can waste hundreds of gallons
- Install water-efficient fixtures: Low-flow showerheads and toilets make a big difference
- Be mindful of outdoor watering: Water your lawn and garden during early morning or evening hours
- Use the dishwasher efficiently: Only run full loads and avoid pre-rinsing dishes
- Consider a rain barrel: Collect rainwater for garden use
- Monitor your WaterSmart Portal: Track usage patterns and identify areas for conservation
Since implementing these strategies, I’ve reduced my water bill by about 20%! The WaterSmart Portal has been especially helpful in tracking my progress.
Special Programs and Considerations
The Village of Lombard has implemented the Cross Connection Control Program for non-residential accounts to ensure drinking water safety. This program prevents potentially contaminated water from commercial buildings from flowing back into the public system.
For more detailed water information, including water quality, fire hydrant maintenance, and water conservation, you can visit the Public Works water page on the Village website.
Final Thoughts
Managing your Lombard water bill doesn’t have to be complicated. With multiple payment options, the user-friendly WaterSmart Portal, and helpful Village staff, you have all the tools you need to stay on top of your water and sewer services.
I’ve found that the online payment options through the WaterSmart Portal are the most convenient for my lifestyle, but it’s nice to know there are alternatives available for different preferences and situations.
Remember that staying informed about your water usage not only helps manage your bill but also contributes to water conservation efforts – something that benefits our entire community!
Have you tried the WaterSmart Portal yet? Or do you have any water-saving tips that have worked well for you? I’d love to hear about your experiences with Lombard’s water billing system!
Did you know Illinois lawns only need one inch of water a week, including rainfall, to thrive? Any amount in excess of that amount likely will be wasted. #ilwaterambassador
Every day, the Village of Lombard proudly supplies over 4 million gallons of fresh water to its citizens; water that exceeds the requirements of the EPA. Before the water is pumped to your home or business, it has gone through careful treatment and numerous tests to insure its quality. Congress established the Safe Drinking Water Act (SDWA) in 1974 to protect human health from contaminants in drinking water and to prevent contamination of existing groundwater supplies. This act and its amendments (1986 & 1996) require many actions to protect drinking water and its sources. One of the actions is the installation and maintenance of an approved backflow prevention assembly at the water service connection where a potential hazard is determined to exist in the customer’s system. Without proper protection devices, cross connections can occur, causing potentially dangerous situations. View Ordinance View Informational Brochure
Hydrants are flushed to remove the natural buildup of minerals and sediment that accumulate in water mains. Each hydrant is thoroughly inspected and operated to ensure proper operation in the event of an emergency and to identify any hydrants that require repair or replacement. Flow readings are also taken to evaluate system capability to provide sufficient water supply for consumption and fire suppression.
Villages crews will be opening hydrants and flowing water through diffusers to control the flow of water. Residents may experience a temporary drop in water pressure, a reddish color in water caused by iron deposits, and/or cloudy or “milky” water caused by undissolved oxygen that dissipates within a few minutes. These conditions do not affect the quality or safety of the water.
For discolored or cloudy water, shut off the water and wait several minutes, then run the cold water for up to a few minutes until clear. Residents should avoid doing laundry during hydrant flushing in your area as rusty water may stain clothes. Run the water in your laundry sink before doing a load of laundry to ensure the water is clear.
If you experience low water pressure or flow, check faucet aerator screens for sediment. Routine flushing each morning for a few minutes is also a good practice for older buildings with lead service lines.
The traveling public is reminded not to drive or attempt to walk through water flowing from the hydrants as the force of water may cause damage or injury. Hydrants will be manned at all times while the hydrant is being flushed. Please keep children away from open hydrants and playing in the water.
The hydrant maintenance program is a vital part of the Village’s water pumping and water distribution system maintenance program. During hydrant maintenance each hydrant is thoroughly inspected, oiled, and port caps are greased to ensure proper operability. This process continues to ensure that hydrants can be operated by the Fire Department and Public Works Utilities Division crews in the event of a fire emergency or routine maintenance to the water system.
View the map for hydrant maintenance for 2022-2024.
As a recipient of Lake Michigan water, it is the Village of Lombards responsibility to be good stewards of this finite natural resource. The use of water from Lake Michigan is strictly monitored by various organizations, and the facilities servicing the Chicagoland area are limited to the water they are allowed to take from the lake. Our water is delivered from Chicago to the DuPage Water Commission and from there it is distributed to member municipalities. All members have a maximum daily consumption that is allowed. To insure compliance with these guidelines the Village encourages our residents to do their part. Using water wisely today will guarantee an adequate supply for tomorrow!
Leak Detection & SCADA
The Village has in place several operational programs and resources to insure the least amount of water possible is lost through water main leaks and breaks. An annual leak detection survey is done, through which a portion of the Village is checked for leaks each year. The Village also uses a Supervisory Control And Data Acquisition (SCADA) system which allows Village employees to monitor the water towers and pump stations through a computer. A large water main break can cause the water levels in the towers to fluctuate enough to set off an alarm. If a break has gone unreported, this alarm notifies personnel that there is most likely a break in a specific area and employees are dispatched to find it.
City offers help paying soaring water, sewer bills
FAQ
What is the phone number for Lombard water bill?
NOTE: Utility Billing Staff can be reached by phone (630) 620-5920 between the hours of 8:00 a.m. and 4:30 p.m. Please contact the office by phone when making an online payment to verify receipt of payment. If your water services have been disconnected for non-payment, DO NOT turn the service on yourself.
Why is my water bill $400 today?
An unusually high water bill is most often caused by a leak or change in water use. Some common causes of high water bills include: A leaking toilet, or a toilet that continues to run after being flushed, most common. A dripping faucet; a faucet drip can waster 20 gallons or more of water a day.
Is Lombard il water safe to drink?
Visit our New Service page. Every day, the Village of Lombard proudly supplies over 4 million gallons of fresh water to its citizens; water that exceeds the requirements of the EPA.
How much is a normal water bill per month?
| State | Average monthly water bill* |
|---|---|
| California | $77 |
| Colorado | $39 |
| Connecticut | $69 |
| Delaware | $46 |
