The San Francisco Public Utilities Commission (SFPUC) offers multiple convenient ways to pay your water sewer and power bills. Here are all your payment options

Online Payment Options

1. SFPUC BillPay/MyAccount: Sign up at MyAccount to view and pay your bills online. The system accepts multiple payment methods and allows you to track your water usage.

2. One-Time Payment Make a single payment without registering by clicking the “One-Time Payment” button on the MyAccount page

3. SF Water EZ-Pay: Make one-time payments using credit cards (Visa, MasterCard, American Express), debit cards, eCheck, or eCash. Note that credit/debit card payments have a $1,000 limit within a 30-day period.

4. Automatic Payment: Sign up for recurring automatic payments through directpaymentplan.com or by calling (415) 551-3000.

5. Your Bank’s Bill Pay: Use your own financial institution’s bill payment service.

6. Third-Party Services: Payment services like Checkfree can be used to pay your bill.

Payment by Phone

Call (844) 737-8222 to use the automated payment service.

Mail Payment

Send the bottom portion of your bill with a check or money order (no cash) to:

• San Francisco Water
• P.O. Box 7369
• San Francisco, CA 94120-7369

In-Person Payment Locations

1. SFPUC Customer Service Center:

   • 525 Golden Gate Avenue (at Polk St), 1st Floor, San Francisco
   • Hours: Monday-Friday, 9am-4:30pm (excluding holidays)
   • Payment methods: Cash, check, Visa, MasterCard, ATM cards
   • After-hours drop box available (checks only)

2. City Hall, Room 140:

   • 1 Dr. Carlton Goodlett Place, San Francisco
   • Hours: Monday-Friday, 8am-5pm (excluding holidays)
   • Payment methods: Cash and checks only

3. Retail Locations:

   • 7-Eleven, CVS, Walgreens, and Speedway stores
   • Cash only (minimum $10 payment)
   • Requires a barcode from SF Water EZ-Pay

Important Payment Information

• Bills are due within 15 days of the bill date
• Late payments incur a penalty fee
• The SFPUC now accepts American Express for online and phone payments
• For assistance with payments, call customer service at (415) 551-3000 or email [email protected]

Assistance Programs

If you’re having trouble paying your bill, SFPUC offers several assistance programs:

• Payment plans
• Third-party notification for seniors and dependent adults
• Various bill relief programs

Remember that water service discontinuation for non-payment follows strict guidelines under the California Water Shutoff Protection Act, with policies available in multiple languages.