Are you struggling to figure out the best way to pay your CGS Energy gas bill in Clearwater? You’re not alone! As a Clearwater resident myself, I’ve navigated the sometimes confusing world of utility payments and want to share everything I’ve learned about paying your gas bill efficiently.
Whether you prefer paying online, over the phone, or in person, CGS Energy (formerly known as Clearwater Gas) offers multiple options to fit your lifestyle. Let’s break down everything you need to know about paying your gas bill in Clearwater, Florida.
Recent Updates to Clearwater Gas Bill Payment Options
Before diving into the details, there’s some important news if you typically pay in person. The Municipal Services Building and payment drive-thru will reopen on October 20, 2025 after being closed for renovations. Until October 17, the city’s Utility Customer Service cashier and payment services are temporarily located at CGS Energy, 777 Maple St.
During this transition period, there are some temporary changes to Utility Customer Service hours
- Friday, Oct. 10: The Contact Center will close at 3 p.m. (The cashier remains open at CGS Energy)
- Friday, Oct. 17: The Cashier Office will close at 2 p.m.
- Beginning Monday, Oct. 20: In-person payments return to 100 S. Myrtle Ave., and the drive-thru reopens
Online Payment Options for CGS Energy Bills
Let’s be honest – online payments are the easiest way to handle your gas bill. CGS Energy offers several convenient online options:
1. One-Time Online Payment (No Registration Required)
If you’re like me and sometimes forget to pay bills until the last minute, this option is perfect:
- Visit the CGS Energy website (www.cgsenergy.org/My-Account)
- Select “Pay Online With One-Time Login”
- Enter your account number
- Complete your payment using a credit card, debit card, or electronic check
- No need to create an account or remember another password!
2. Register for an Online Account
If you want more control over your gas bill management:
- Go to the CGS Energy website
- Click “Pay Online By Signing In”
- Register with your email address and create a password
- Link your account using your account number
- Benefits include viewing past bills, payment history, and usage trends
3. Sign Up for Paperless Billing
Want to reduce paper clutter? CGS Energy offers paperless billing where you’ll receive your bills electronically. This option is environmentally friendly and makes it easier to keep track of your bills.
Other Convenient Ways to Pay Your Clearwater Gas Bill
Don’t like paying bills online? No problem! CGS Energy offers several alternative payment methods
Automatic Bank Payments
Set it and forget it! You can arrange to have your gas bill payment automatically deducted from your bank account each month. This ensures you never miss a payment and don’t have to remember due dates.
By Phone
Need to make a quick payment? Call (727) 562-4600 to speak with a customer service representative about paying your utility bill. The hours are 8 a.m. to 5 p.m., with a daily closure from 12:30 p.m. to 1:30 p.m.
In-Person Payments
Starting October 20, 2025, you can pay your gas bill in person at:
- The Municipal Services Building at 100 S. Myrtle Ave.
- Use the convenient drive-thru option that will reopen on the same date
Until October 17, in-person payments are being accepted at CGS Energy located at 777 Maple St. The hours of operation are Monday through Friday, 8 a.m. to 5 p.m., with a daily closure from 12:30 p.m. to 1:30 p.m.
Amscot Payment Option
Did you know you can pay your CGS Energy bill at Amscot locations? This is super helpful if you need to make a payment outside of regular business hours or prefer to pay with cash.
Understanding Your CGS Energy Bill
Sometimes the most confusing part isn’t paying the bill but understanding what you’re paying for! Here’s a quick breakdown of what you’ll typically see on your CGS Energy bill:
- Customer charge: A fixed monthly fee for maintaining your service
- Distribution charge: The cost of delivering gas to your home
- Gas cost: The actual cost of the natural gas you used
- Taxes and fees: Various governmental assessments
If you need help understanding your bill, CGS Energy offers resources to learn “How To Read Your Clearwater Water or Gas Utility Bill” on their website.
What to Do If You’re Having Trouble Paying Your Gas Bill
We’ve all been there – sometimes money gets tight If you’re struggling to pay your gas bill, CGS Energy and the City of Clearwater offer several assistance programs
1. 62 Plus Program
If you’re 62 years or older, you may qualify for the 62 Plus Program, which offers assistance with utility bills.
2. We Care Fund
The We Care Fund helps residents who are experiencing temporary financial hardships. You can either donate to this fund or seek help through it if you need assistance.
3. Additional Assistance Resources
The City of Clearwater provides a list of community resources that can help with utility bills, including:
- St. Vincent De Paul Society
- Salvation Army Social Services
- Low Income Home Energy Assistance Program (LIHEAP)
- Catholic Charities
- Hope Villages of America
- And many more local organizations
Tips for Managing Your Gas Bill
As someone who’s lived through Florida’s varying seasons, I’ve picked up some tips to keep my gas bill manageable:
- Consider a programmable thermostat if you use natural gas for heating
- Inspect your gas appliances regularly for efficiency
- Weatherproof your home to prevent heat loss in winter
- Use gas appliances efficiently – don’t leave gas stoves or fireplaces running unnecessarily
- Check for leaks – CGS Energy provides resources for finding and fixing leaks at home
Making Service Requests and Account Changes
Need to start or stop your gas service? CGS Energy makes it easy:
Starting New Service
To begin gas service at your Clearwater address:
- Visit the “Start Your Gas or Utility Service” section on their website
- Complete the service application form
- Provide required identification and deposit information
Stopping Service
Moving away or no longer need gas service? You can:
- Visit the “How to Stop Gas Service” section on the CGS Energy website
- Contact customer service directly
- Provide your account information and requested stop date
Updating Your Account Information
Changed your phone number or mailing address? Keep your account information current by:
- Logging into your online account (if registered)
- Contacting customer service
- Submitting an update request through their website
Contacting CGS Energy About Your Bill
If you have questions about your bill or need to resolve billing concerns, CGS Energy offers multiple contact options:
- Email: [email protected] (include your account number, address, issue, and phone number)
- Online: Use Clearwater Connect to report billing concerns
- Phone: Call (727) 562-4600 to speak with a customer service representative
Natural Gas Safety Information
While not directly related to bill payment, it’s important to know about gas safety. CGS Energy provides resources on:
- How to report a gas leak
- Storm safety guidelines
- Information about excess flow valves
- The importance of calling before you dig
Final Thoughts
Managing your Clearwater gas bill doesn’t have to be complicated. With the variety of payment options available through CGS Energy, you can choose the method that works best for your lifestyle and preferences.
I personally find the online payment system to be the most convenient, especially when I’m traveling or just busy with work. However, I appreciate having the option to pay in person when needed – especially now that the drive-thru will be reopening soon!
Whether you’re a new resident or have been living in Clearwater for years, understanding your gas bill payment options helps ensure you maintain uninterrupted service and avoid late fees. And remember, if you ever have questions or concerns, CGS Energy’s customer service team is just a phone call or email away.
Do you have a favorite way to pay your utility bills? Have you found certain methods more convenient than others? I’d love to hear your experiences in the comments below!
We are here to help resolve your billing concerns.
- Email [email protected] about your bill.
- Make sure to include your account number, address, issue, and phone number, and we will address your issue as soon as we can.
Use Clearwater Connect to report your billing concern or inquiry to us.
Make sure to include your account number, address, issue, and phone number, and we will address your issue as soon as we can.
Municipal Services Building Closed for Renovations
The Municipal Services Building at 100 S. Myrtle Ave. is temporarily closed, due to renovations, until October 2025. Pay your utility bill in person at Clearwater Gas, 777 Maple St. Get a permit or rebuilding guidance at the Old Countryside Library, 2741 State Road 580. Meet with a code inspector at the Old Countryside Library, 2741 State Road 580.
If you pay your Clearwater utility bill in our in-person lobby or drive-thru at the Municipal Services Building, changes are coming. Our cashier and payment services moved Dec. 9, 2024, to Clearwater Gas System, 777 Maple St. Hours of operation are Monday through Friday, 8 a.m. to 5 p.m., closed on city holidays. There will be no drive-up option at the new location. You can pay your bill online or by phone, text, or Amscot.
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