The majority of all water-refuse billing is done within three quarterly cycles. Cycles 1,2, and 3 include residential customers who are billed a flat rate and have fixed billing and due dates. Metered water-refuse accounts are billed separately, the amounts vary each quarter, and have billing dates that fluctuate slightly. Payment for water-refuse services is due 15 days after the billing date.
There are several ways to pay a water-refuse bill: in person at several locations, by mail, by direct payment from a checking or savings account, via phone, and online at payitstlouis.com.
To pay a water-refuse bill, you will need your account number and property address. The account number is listed on the bill in the upper-right corner.
Payment can be mailed in the form of check, money order, and cashiers check. No cash is accepted.
Are you a Daly City resident looking for the easiest way to pay your water bill? Maybe you’ve just moved to the area and need to set up service? Well, you’re in luck! As someone who’s navigated the Daly City utility billing system for years, I’m gonna share everything you need to know about paying your Daly City water bill.
Understanding Daly City Water Service
Before diving into payment methods, let’s understand who provides your water. Daly City Water & Wastewater serves approximately 102,593 residents in the Daly City area. Established way back in 1911, they get water from two main sources:
- Hetch Hetchy surface water from the San Francisco Public Utilities Commission (SFPUC)
- Groundwater from local Daly City wells
The good news? Daly City water quality is excellent! They’ve received the best-possible grade for their water quality because the amounts of contaminants found in the supply were better than the Public Health Goal and superior to most other water providers analyzed. That’s definitely something worth paying for!
Ways to Pay Your Daly City Water Bill
Daly City offers several convenient options for paying your water bill. Let’s explore each one:
1. Pay Online (Most Popular Option)
Daly City recently launched a new online utility billing and payment system that’s accessible from any device including phones and tablets. Here’s how to use it
If you already have an account
- Simply login to the Daly City Water website
- Click on “Pay Bills Online” or “Utility eBilling website”
- Enter your username and password
- Follow the prompts to make your payment using credit card, debit card, or direct deposit
If you’re new and want to create an account
- Visit the Daly City Water website
- Click on “Utility eBilling website”
- Follow the prompts to create a new account
- You’ll need information from your utility bill to complete registration
- Once registered, you can setup payment with credit, debit, or direct deposit
For one-time payments without an account:
- Visit the payment portal
- Select the one-time payment option
- Have your credit or debit card ready
- Enter the required information from your bill
2. Pay by Phone
If you prefer talking to a real person or using an automated system, you can pay your bill by phone:
- Call Utility Billing directly at (650) 991-8082
- Available Monday – Friday from 8:30 am to 4:00 pm
3. Pay in Person
For those who prefer face-to-face transactions or paying with cash:
- Visit the Finance Department at Daly City City Hall
- Address: 333 90th Street, Daly City, CA 94015
- Finance Cashier hours:
- Monday – Thursday: 8:30 am – 3:30 pm
- Friday: 8:30 am – 11:30 am
4. Auto Payment
Never forget a bill again! Set up automatic payments:
- Register for an online account
- Look for the “Auto Payment” option
- Connect your bank account or credit card
- Payments will be automatically deducted when bills are due
Setting Up or Stopping Water Service in Daly City
Starting Service
Just moved to Daly City? While your new home probably already has running water, you’ll need to set up service in your name:
- Visit the Daly City Utility Billing website
- Look for information about setting up new service
- Or call Utility Billing directly at (650) 991-8082
- Starting service typically takes just two business days
Stopping Service
Moving out? Don’t forget to cancel your service:
- Call Utility Billing directly at (650) 991-8082 during business hours
- Service cancellation normally takes about two business days
- Make sure to provide your forwarding address for your final bill
Understanding Your Daly City Water Bill
Ever look at your water bill and wonder, “What am I actually paying for?” Here’s a quick breakdown:
- Water usage charges: Based on the amount of water your household uses
- Wastewater charges: For sewage and water treatment services
- Service fees: Standard fees for maintaining the infrastructure
- Garbage collection: Often included in your utility bill
If you’ve ever wondered “Why is my water/garbage bill so high this time?”, it could be due to:
- Seasonal changes in water usage (like summer lawn watering)
- Water leaks in your home
- Rate adjustments
- Change in household size or habits
Utility Rate Assistance Program (URAP)
Daly City offers a Utility Rate Assistance Program for residents who need financial help with their water bills. Visit the Utility Billing section on the Daly City website for more information and to see if you qualify.
Common Questions About Daly City Water Bills
How do I read my utility bill?
Your bill includes account information, service address, billing period, current charges, past due amounts, and payment due date. For a detailed explanation, check the FAQs on the Daly City Utility Billing website.
Can my utility statement be emailed to me?
Yes! Sign up for eBills through the online portal to receive your statements electronically.
I have questions about my garbage pickup; who should I contact?
While garbage service is included in your utility bill, for pickup-specific questions, you may need to contact the waste management provider directly.
Where can I find information about Daly City’s water quality?
WaterZen provides comprehensive reports on Daly City’s water quality, showing it has received an “A” rating with excellent lead levels.
Tips for Managing Your Daly City Water Bill
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Sign up for eBills and auto-pay: Never miss a payment and save paper!
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Check for leaks regularly: A leaking toilet can waste thousands of gallons of water and inflate your bill. Put a few drops of food coloring in the tank – if color appears in the bowl without flushing, you’ve got a leak.
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Monitor your water usage: Understanding your typical usage can help you spot unusual increases that might indicate problems.
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Install water-efficient fixtures: Low-flow showerheads and faucet aerators can significantly reduce water consumption.
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Water lawns and gardens efficiently: Water early in the morning or late in the evening to reduce evaporation.
Contact Information for Daly City Water & Utility Billing
If you have questions or need assistance, here’s how to reach Daly City’s utility services:
Utility Billing
- Phone: (650) 991-8082
- Email: Available through the contact form on their website
- Hours: Monday – Friday, 8:30 am – 4:00 pm
- Address: 333 90th St., Finance Department, Daly City, CA 94015
For Water Emergencies (24 hours)
- Phone: (650) 991-8200
- This number is for broken water mains, pipelines, or other urgent water-related issues
Final Thoughts
Managing your Daly City water bill doesn’t have to be complicated. With multiple payment options and resources available online, you can choose what works best for your lifestyle. The recent upgrade to their online system makes digital management easier than ever, even from your smartphone.
I’ve found that setting up auto-pay and eBills has been the most convenient option for me – no more scrambling to pay bills before the due date or searching for misplaced paper statements!
Remember, if you ever have questions about your bill or water service, Daly City’s Utility Billing staff are just a phone call away and are usually super helpful with addressing concerns.
What’s your preferred way to pay your utility bills? Have you tried Daly City’s new online system yet? I’d love to hear about your experiences!
Helpful Resources
- Daly City Utility Billing
- WaterZen – Daly City Water Information
- Utility Billing FAQ section on the Daly City website
Flat Rate Vs Metered Rate
Residential water users who currently have a meter and are interested in exploring a flat rate should contact the Water Division to see if they qualify for flat rate billing. The Water Division can assess whether a flat rate is comparable to a customer metered rate and/or calculate such a rate.
More on calculating a flat rate on the Water Division Water Rates website.
City solid waste services include:
- twice weekly collection (one trash pickup and one recycling pickup)
- weekly collection of yard waste March-December
- monthly pickup of bulky items (furniture, appliances, tires, waste motor oil, car batteries, etc.).
Additional information about refuse collection is available on the Refuse Collection Rules page.
The Collector of Revenue provides payment collection service for the City of St. Louis Water and Refuse Divisions.
- For questions regarding payment, please contact the Collector of Revenue office.
- For questions concerning water billing address, bill amount, water services, repairs, rates or emergency work, contact the Water Division.
- Questions about the solid waste service fees (number of units billed) should be reported to the Citizens Service Bureau (CSB). CSB will report your question to the Refuse Division, and the Refuse Division will contact you to respond. If a correction made to your bill results in a credit to your account, the credit will appear on your next quarterly statement.
- To report a problem with your refuse service, please contact the Citizens Service Bureau
(314) 622-4179 Fax: (314) 613-7041
St. Louis City Hall, Room 110 1200 Market Street St. Louis, MO 63103-2895
Monday – Friday 8:00am – 5:00pm
1900 Hampton St. Louis, MO 63139
Monday – Friday 8:00 AM – 4:30 PM
1640 S. Kingshighway St. Louis, MO 63110
Monday – Friday 8 AM – 5 PM
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Direct payment from a checking or savings account
You can pay water-refuse bills directly from a personal checking or savings account by enrolling in the Direct Payment Program. This is a no-cost service and can be cancelled at any time.
Direct Payment Plan forms are available here, or they can be requested by calling the St. Louis Collector of Revenues Office at (314) 622-4179, Monday-Friday 8 a.m. – 5 p.m.
A billing statement will continue to be mailed for your records, or you can enroll in e-billing through the Water Department at stlwater.com.
To make a payment online, click the Begin Online Button that links to our payment portal.
- Sign in as Guest or create an account using your email or Facebook account. Creating an account enables you to track your payment history.
- Select Pay Water and Refuse Bill
- Have your account number and address ready to complete payment
Begin online: https://payitstlouis.com/auth
Call: (314) 408-6887
Water Bill Fees vary by Meter Rate Type
Visit Water Division Water Rates for more accurate information on the type of rates and fees that apply to your water bill.
Refuse Fees
Current refuse fees of $14 per unit became effective on July 14, 2017.
No discounts are offered under the current ordinance. At $14 per dwelling unit, the Citys undiscounted fee is lower than the discounted fees charged in the jurisdictions surrounding the City.
Payment Fees
There is a 2.45% transaction fee for credit or debit card payments and a $1.25 fee for ACH transactions.
Once you pay your water bill, your account will be in good standing until the next billing cycle.
If you do not pay your your bill on time or only pay for one service (water only or refuse only), the City will take all necessary and appropriate legal actions to collect the balance due. Typically, these legal actions will begin ninety (90) days from the due date.
