Frederick utility customers who want to pay their utility bill online will need to set up an account through Municipal Online Services. Customers may also sign up for autopay and review their account through the online portal.
Just need to pay your bill? Use Quick Pay. No login is necessary. Youll need your account number and last payment amount. You can find your account number and last payment amount on a paper bill or email Utility Billing to request your account number and last payment amount. You can pay your bill securely online using a debit or credit card at Municipal Online Services seven days a week, 24 hours a day. Payments made online will post to your account within one business day.
How Frederick Residents Can Easily Pay Their Utility Bills in 2025
Hello Frederick neighbors! As someone who’s lived in this beautiful Colorado town for years, I’ve navigated the sometimes confusing world of utility payments. Today I’m gonna share everything I know about town of Frederick bill pay options so you can save time and avoid those annoying late fees.
Whether you live east or west of I-25, understanding your Frederick utility bill and payment options is essential for keeping your household running smoothly. Let’s dive into all the ways you can pay your bills in Frederick, plus some insider tips I’ve learned along the way.
What’s Included in Your Frederick Utility Bill?
Before we talk about payment methods, let’s clarify what you’re actually paying for. This varies depending on where you live:
- East of I-25 residents: Your bill covers Water, Trash, and Stormwater services
- West of I-25 residents: Your bill includes Trash and Stormwater (water comes from Left Hand Water District)
- Evanston residents: Your bill covers Water and Stormwater services
It’s important to know that Frederick doesn’t handle all utilities For example
- Electric service: Provided by United Power throughout Frederick
- Natural gas: Supplied by Black Hills Energy
- Internet: Various providers including new Fiber Internet options
2025 Water Rate Changes You Need to Know
If you’re a Frederick resident who receives water service from the town, there’s been an important update. On January 14, 2025, the Board of Trustees approved Resolution 25-R-08 which changed water service charges
The new usage-based water rate adjustment took effect starting with the February billing cycle (covering water usage from January 20 to February 20 2025).
Here’s how it affects your bill:
- Low water users (5,000 gallons or less): You’ll see a DECREASE in your bill!
- Average users (around 8,000 gallons): Expect about a 9% increase
- Higher users (more than 8,000 gallons): You’ll see larger increases
This change wasn’t made randomly – it came after a comprehensive Water Rate Study and included community feedback. If you want to estimate your bill based on your usage, check out the Water Rate Study page on the town website. Your average usage appears right on your Frederick utility bill.
6 Easy Ways to Pay Your Frederick Utility Bill
Now let’s get to the main topic – how to actually pay your bill! Frederick offers several convenient options:
1. Online Account Payment
This is my personal favorite method. Setting up an online account lets you:
- View your billing history
- Schedule automatic payments
- Pay anytime, day or night
- Avoid late fees with autopay
To set up your account, visit the Frederick municipal online payments website and click “Sign In / Register.” You’ll need your account number (including dashes, like 01-100100-01) and your last payment amount.
The town recently upgraded their identity service, so if you had an existing account, you can use your same username and password for enhanced security.
2. Quick Pay Option (No Account Needed)
If you don’t want to create an account but still want to pay online, use the Quick Pay feature! Visit the Frederick municipal payments site and:
- Click “Find bill”
- Enter your account number with dashes
- Enter your last payment amount
- Follow the prompts to complete payment
This is perfect for one-time payments when you’re in a hurry.
3. Pay by Phone
Not comfortable with online payments? No problem! Call the town at 720-382-5500 during business hours (Monday-Friday, 8am-5pm) and a representative can help process your payment.
4. Drive-Thru Payment
Yes, Frederick still offers the convenience of drive-thru bill payment! Visit the town offices at 311 Fifth St. during business hours and pay without leaving your car. I’ve used this method many times when I’m already out running errands.
5. In-Person Payment
If you prefer face-to-face service or have questions about your bill, visit the Frederick Town Hall at 311 Fifth St. during business hours (Monday-Friday, 8am-5pm). The staff is friendly and can help explain any charges or answer questions about your service.
6. Dropbox Payment
Can’t make it during office hours? Frederick maintains a secure dropbox where you can deposit your payment. Just make sure to:
- Include your account number on the check
- Place payment in an envelope
- Don’t put cash in the dropbox
New Residents: Getting Started with Frederick Utilities
Just moved to Frederick? Welcome to our community! Here’s what you need to do to get your utilities set up:
- Contact the Town of Frederick at 720-382-5500
- If you need trash service, also contact Waste Connections at 303-288-2100
- For water service (if east of I-25), the town will handle this
- For water service (if west of I-25), contact Left Hand Water District
- Set up electric service through United Power
- Arrange natural gas service through Black Hills Energy
New residents should also check out the New Resident Welcome Kit available on the town website!
Understanding Your Frederick Utility Bill Charges
Sometimes looking at utility bills can feel like reading a foreign language. Here’s a breakdown of what you’re paying for:
Stormwater Fees
All Frederick residents and businesses pay stormwater fees. This covers the town’s management of rainwater and snowmelt runoff through drainage systems. This fee is included monthly on your town utility bill.
Trash & Recycling Service
If you’re a residential customer, your 96-gallon trash and recycling totes are included. Trash service appears on your monthly utility bill.
Important trash pickup tips:
- Have bins out by 7 a.m. on your scheduled day
- Check the Waste Connections schedule for your pickup day
- Commercial properties need to arrange their own trash service
Water Charges
If you receive town water (east of I-25), your bill includes:
- A base rate (fixed amount)
- Usage charges (varies based on consumption)
Remember that water usage rates increase by 5% each year through 2025 (this increase applies only to the usage portion, not the base rate).
Who to Contact for Frederick Utility Questions
If you have questions about your bill or services, here’s who to contact:
- Town of Frederick Utility Billing: 720-382-5500 or email [email protected]
- Office hours: Monday-Friday, 8am-5pm
- Physical address: 311 Fifth St., Frederick, CO 80530
- Mailing address: PO Box 435, Frederick, CO 80530
For specific utility providers:
- Left Hand Water District (water west of I-25)
- United Power (electricity)
- Black Hills Energy (natural gas)
- Waste Connections (trash service): 303-288-2100
Frederick Bill Pay: Frequently Asked Questions
When is my utility bill due?
Utility bills are typically due within 30 days of issuance. The exact due date appears on your bill.
What happens if I pay late?
Late payments may incur additional fees. It’s best to pay on time or set up automatic payments to avoid this.
Can I set up automatic payments?
Yes! Creating an online account allows you to schedule automatic payments so you never miss a due date.
How do I report a billing error?
Contact Frederick Utility Billing at 720-382-5500 or email [email protected].
What if I’m moving out of Frederick?
Contact the Utility Billing department to disconnect service and arrange for a final bill.
Tips for Lowering Your Frederick Utility Bill
As a long-time resident, I’ve found some ways to keep my utility costs down:
- Conserve water – With the new usage-based rates, using less than 5,000 gallons actually saves you money
- Fix leaks promptly – Even small leaks can dramatically increase water usage
- Use recycling properly – Maximize your included recycling service
- Consider water-efficient appliances – These can significantly reduce water consumption
- Monitor your usage patterns – Your bill shows average usage; track this to identify saving opportunities
Final Thoughts on Frederick Town Bill Pay
The town of Frederick has made paying your utility bills easier than ever with multiple convenient options. Whether you prefer online payments, in-person service, or traditional mail, there’s a method that works for your lifestyle.
I personally recommend setting up an online account for the convenience of automatic payments and billing history access. It’s saved me from late fees more than once when I’ve gotten busy and forgotten a due date!
Remember that the utility billing staff is there to help with any questions or concerns. They’re our neighbors too, and in my experience, they’re always willing to explain charges or help resolve issues.
By understanding what’s on your bill and choosing the payment method that works best for you, you can manage your Frederick utilities without stress or hassle.
Have you found another great way to manage your Frederick utility payments? Share your tips with neighbors and friends to help our community thrive!
Need more information? Visit the Town of Frederick Utility Billing page at www.frederickco.gov/276/Utility-Billing or call 720-382-5500 during business hours.
Pay Through Your Bank
Many banks allow account holders to pay bills through banking Bill Pay. Almost every major bank and credit union offers this service that allows you to pay bills with your active checking account. If you use this service, please make sure you have updated your Town of Frederick bill pay with your account number to make sure your payment is applied to the correct service address.
Utility payments can be made 24 hours a day with a credit card or debit card over the phone by calling 888.349.6208. Payments made by phone will post to your account within 1 business day.
Utility payments can be made by mail at any time. We accept personal checks, money orders, and cashiers checks sent by mail. Please be sure to include the payment stub from your bill so that your payment is applied properly.
The drop box at the Administrative Services Building (311 Fifth St.) is open for walk-up. Please park and walk to the drop box. Drive-thru services are temporarily closed for repair. Utility payments can also be made 24 hours a day at the Town Hall Building (401 Locust St.) in the drop box located just outside of the front entrance. Payments made in the drop box after 3 pm will not be credited to your account until the next business day. Checks and exact cash payments are best.
Utility payments can be made in person at the Administrative Services Building, 311 Fifth Street, Frederick, Colorado. Our office hours are Monday through Friday from 8 am to 5 pm. After-hours payments can also be made at the Administrative Services Building in the drop box located on the east side of the building in the drive-thru. Payments made in the dropbox after 3 pm will not be credited to your account until the next business day.
Your water service can be discontinued if a payment on your account is not received by the due date. We understand that there are times when circumstances can make it difficult to meet your monthly bills. If you have a past due balance, please call our Utility Billing Technician at 720.382.5500 to make arrangements to bring your account up to date. You are eligible for payment arrangements if you meet all of the following criteria:
- You are a homeowner or a tenant that has your landlords approval.
- You are not currently on a payment plan to pay off a past-due balance.
- You have not broken a payment arrangement with us in the last 13 months.
Other Things You Should Know:
- If you are attempting to set up payment arrangements in order to avoid disconnection, you must make those arrangements by calling 720.382.5500 before 4 pm on the first Tuesday of the month.
- Your request may be denied if you still owe money on a previous payment plan with us.
- Your request may be denied if you rent the property and your landlord will not approve the payment plan.
- Your request may be denied if you have not honored a payment plan that was made with us in the past 13 months.
- If you do not make the payments as determined in the payment plan agreement, we have the option to immediately disconnect your service for non-payment.
- Once your service is disconnected, we require the full balance due on the account plus a restoration fee to be paid before service will be restored.
