Ferguson commercial credit customers can save time and securely access and pay invoices online 24/7 using Online Bill Pay on ferguson.com.
Depending upon the needs of your organization, you can utilize online bill pay with one of the three access levels:
If you are designated as the A/P Admin for your ferguson.com account, sign in and go to “Company Settings” in the account drop-down menu or in the left navigation of your Dashboard. You can then set up a new user for access to Online Bill Pay or change the role of an existing user.
Ferguson’s Online Bill Pay is a service that allows commercial credit customers to securely view, download, print, and pay invoices online 24/7. This convenient system helps you manage your accounts payable information efficiently without having to call or visit a branch location.
What is Ferguson Online Bill Pay?
Ferguson’s Online Bill Pay system gives commercial credit customers the ability to:
- Access accounts payable information 24/7
- View summaries of your balances
- View, print, and download copies of unpaid and paid invoices
- Select and securely pay invoices immediately or schedule payments for future dates
Depending on your organization’s needs there are three different access levels available
- View – Only view bills
- Standard Bill Payer – Pay bills
- A/P Admin – Pay bills, add additional users, and assign user roles
How to Access Online Bill Pay
There are a few ways to access Ferguson’s Online Bill Pay feature:
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If you have bill pay access, you’ll see “Bill Pay Info” and “Pay Bills” links in the left-hand navigation of your Dashboard after signing in.
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If you only have view access, you’ll see “Bill Pay Info” and “View Bills” links instead.
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To request access, click on “Bill Pay Info” to go to the Payment Solutions page, where you can click “Request Access” to start the setup process.
Note: If you don’t already have a credit account with Ferguson, you’ll need to apply for credit first. After receiving an approval email, you can complete the online bill pay registration on the Payment Solutions page.
Setting Up Online Bill Pay Access
The process to gain access to Ferguson’s Online Bill Pay is straightforward
- Click “Request Access” on the Payment Solutions page
- Complete the required information
- Wait approximately 24 business hours for processing
- Receive an automatic email notification when access is granted
If your company is already registered for Online Bill Pay, the Payment Solutions page will display the name of the A/P Admin. Even if you don’t have permission to pay bills, you can still view invoices with the Accounting, Combo, or Admin roles by clicking “View Invoices” on the Payment Solutions page or “View Bills” from your Dashboard.
Using Ferguson’s Online Bill Pay System
Once you have access, the Online Bill Pay interface provides several useful features:
Summary Screen
From this screen, you can:
- View current due, future date, and past due balances
- Select amounts to pay by clicking the box next to the invoice time frame
- Click “Pay” to be taken to the payment screen
- Select individual invoice pay amounts, see the total, select the payment account, and set payment date
- Click on the “Documents” link to see invoices in a specific time frame
- Choose “Pay Other Amount” to enter a custom payment amount
Open Tab
This tab shows all open invoices and their balances. From here, users with pay access can:
- See the total outstanding balance
- Pay individual bills by selecting specific invoices
- Make lump sum payments with the “Pay on Account” feature
- Print selected invoices
- Download invoices in various file formats compatible with accounting software
Closed Tab
This displays all closed or paid invoices for your reference.
Payment History Tab
Here you can view 12 months of payment activity made through Online Bill Pay. Note that this doesn’t include payments made through other methods. You can also download a list of invoices paid by selecting the appropriate checkbox and clicking “Download.”
Settings Tab
This section allows you to:
- Update your profile information
- Manage payment settings
- Configure notification preferences
- Perform user management (if you’re an A/P Admin)
Setting Up Payment Information
Before you can pay bills, you’ll need to set up your payment information:
- From within Online Bill Pay, click “Settings” and then “Payment Settings”
- To add a bank account, click “Add Bank Account” and enter:
- Friendly Name (to identify this account)
- Bank Name
- Account Type
- Name on Account
- Routing Number
- Account Number
- Address information associated with the bank account
- Click “Save” to complete the setup
Making Payments
Ferguson offers several ways to pay your bills:
Paying Individual Invoices
- From the Open tab, check the boxes next to invoices you want to pay
- Click “Pay Bills” to start the payment process
- On the Payment Details screen:
- Select the payment account from the drop-down menu
- Review or enter the payment date (you can schedule future payments)
- Review the default payment amounts and adjust if necessary
- Click “Next” to move to the authorization page
- Review details, check the box to authorize the transaction, and click “Authorize”
- A confirmation screen will appear – click “Done” to complete
Making Lump Sum Payments
- Click “Pay on Account” from the Open invoices tab
- On the Payment Details screen:
- Select your payment account
- Enter the lump sum payment amount
- Set the payment date
- Optionally enter a reference number and date
- Provide instructions on how to apply the payment in the “Reason” field
- Click “Next” to proceed to authorization
- Review details and click “Authorize”
- On the confirmation screen, click “Done” (you may also print confirmation)
Note: When making a lump sum payment, it’s recommended to send remittance information including your account number and payment amount to Ferguson at [email protected] to ensure proper posting of your payment.
Alternative Payment Methods
If you prefer not to use the online system, Ferguson also offers a one-time payment option through Billtrust at https://pay.billtrust.com/ferguson/onetimepayment.
Benefits of Using Ferguson’s Online Bill Pay
There are several advantages to using the Online Bill Pay system:
- 24/7 access to your account information
- Secure payment processing
- Ability to schedule future payments
- Easy access to invoice history
- Simple downloading of invoices for record-keeping
- Multiple user access levels to fit your company’s needs
Troubleshooting Tips
If you encounter issues with the Online Bill Pay system:
- Make sure you’re using a supported browser (Chrome, Safari, Firefox, or Edge)
- Check that your account information is entered correctly
- Verify that your payment information is up-to-date
- Contact Ferguson customer support if problems persist
Final Thoughts
Ferguson’s Online Bill Pay makes managing your commercial account easier and more efficient. With 24/7 access to your invoices and payment options, you can stay on top of your account without the hassle of paper bills or phone calls.
We’ve found that customers who use the Online Bill Pay system appreciate the convenience and security it provides. Setting up your account is straightforward, and once you’re registered, you’ll wonder how you ever managed without this useful tool.
Remember, if you need help with the system or have questions about your account, Ferguson’s customer support team is available to assist you.
By taking advantage of this modern payment solution, you can save time, reduce paperwork, and ensure your Ferguson account remains in good standing.
Navigating Online Bill Pay
Online Bill Pay displays a summary of the company’s current due, future date, and past due balances and a variety of tabs and actions based on the user access level.
From the summary screen you can “Select Amount” to pay. Click on the box next to the invoice time frame you wish to pay, and “Select Amount” will highlight with the total due. Next, click the “Pay” button and you will be taken to the “Pay Bills” screen with a list of invoices and amounts included in that time frame. Here you can select individual invoice pay amounts, see the total, select the payment account, and payment date before authorizing and confirming your payment.
You can also select the blue “Documents” link on the right to be taken to the list of invoices in that specific time frame or choose to “Pay Other Amount” and enter an amount in the box and select “Pay Amount.”
Note: Using “Pay Other Amount” will apply to the amount entered to the oldest documents first and will consider any credit memos issued on the account.
- Open Tab – Displays all open invoices and their open balances.
- Closed Tab – Displays all closed or paid invoices.
- Payment History Tab – Displays 12 months of payment activity using Online Bill Pay. This menu does not include history on payments through any other method. You can also download a list of invoices paid by selecting the appropriate checkbox and clicking “Download.”
- Settings Tab – Allows you to update your profile, payment settings, notification settings, and perform user management.
From the Open tab you can access the following features. Users with access to pay bills will see “Pay Bills” and “Pay on Account” on the Open tab.
- Total Balance – Displays the total outstanding balance of the account.
- Pay Bills – Allows users to select individual invoices to pay.
Note: The grey column headers at the top of the invoices allow you to expand each header to sort or search for a specific document. The “Select All Box” at the top left on the header line is used to select all invoices at the same time.
- Pay on Account – Allows users to make a lump sum payment. The tab is visible after a payment account is established under the Payment Settings in the Settings tab.
- Print – Select individual invoices using the check boxes for each invoice and click “Print” to print the selected invoices.
Download – Select individual invoices from the open or closed tab and then click “Download” to choose the file format for your download. The available selections include file types compatible with many popular accounting software packages, like QuickBooks and Peachtree.
- Move to Closed – Any invoices that have been paid in full automatically move to the Closed tab.
The Settings tab allows an Accounting Admin to manage payment settings so they can make bill payments for their company.
- Profile Settings – Update username, name, and email address.
- Payment Settings – View current payment accounts, set payment options, and add new bank account information.
- Payment Accounts – Edit existing payment information, add new bank accounts, or delete existing payment information.
- Payment Options – Choose whether invoices will automatically move to the Closed tab upon receipt of payment.
- Notification Settings – Manage account notification settings. Place a check mark in the box if you want to receive payment confirmation messages.
- User Management – Displays only for A/P Admin and allows them to manage existing bill pay users and select user privileges.
Locating Pay My Bills
You can access the “Bill Pay Info” and “Pay Bills” link on the left-hand navigation of your Dashboard if you have access to Pay Bills.
You can access the “Bill Pay Info” and “View Bills” link on the left-hand navigation of your Dashboard if you have access only to View Bills.
To request access to Online Bill Pay, click “Bill Pay Info” to go to the Payment Solutions page.
If you do not have a credit account with Ferguson, you must first apply for credit, and upon receiving an approval email, complete the online bill pay registration on the Payment Solutions page.
You can click “Request Access” to start the setup process or “View Invoices” to display the company invoices.
Your request for Online Bill Pay will take approximately 24 business hours to be processed and an email is automatically sent to the new A/P Admin letting them know they can now access Online Bill Pay by using the “View Bills” button on their Dashboard.
If your company is already registered for Online Bill Pay, the Payment Solutions page will display the name of the A/P Admin. If you do not have the ability to pay bills for your company, you can still view invoices with the Accounting, Combo, and Admin roles by clicking “View Invoices” on the Payment Solutions page or “View Bills” from your Dashboard.
Ferguson Online: How to Pay a Bill Online
FAQ
How can Ferguson Commercial Credit customers use online bill pay?
Ferguson commercial credit customers can save time and securely access and pay invoices online 24/7 using Online Bill Pay on ferguson.com. With Online Bill Pay you can: Depending upon the needs of your organization, you can utilize online bill pay with one of the three access levels:
How much does online bill pay cost at Ferguson FCU?
Without e-Statement enrollment, online bill pay is $4.00 per payment. Download the free app for your Apple® or Android™ device now! Pay directly from your account or card. With digital banking, you won’t have to use your lunch break for trips to a branch. Free, secure, and easy-to-use online banking for Ferguson FCU members.
How do I contact Ferguson customer service?
For additional help with ferguson.com, visit website information, or contact our customer service team at (888) 222-1785 or [email protected]. Discover how to stock up with the click of a button through your Ferguson online account, and explore the app, eProcurement, rewards and more.
How do I use the Ferguson app?
Download the Ferguson app from the App Store or Google Play, and log in using your ferguson.com email and password. Learn more about ferguson.com features and tools to optimize your online experience and help you run your business more efficiently.
What can I do with my Ferguson account?
With your ferguson.com account, you can access our vast inventory of supplies and parts around the clock. Log in to find products, explore product details, place orders and manage your account to keep your business running smoothly whether you’re at the office, in your work truck or at the jobsite.
What is online bill pay?
Online Bill Pay was created by us to give you both access and control whenever and wherever you need it. In the upper right corner of your Ferguson Online home page click on the “Payments” tab and select “Online Bill Pay.” Here, you can request access to your online bill paying capabilities.
