7 Easy Ways to Pay Your Richmond Gas Works Bill in 2025

Are you tired of scrambling at the last minute to pay your Richmond gas bill? Maybe you’ve gotten those dreaded late notices or just want a more convenient way to handle this monthly expense. I’ve been there too, and let me tell you – Richmond Gas Works offers several payment options that can make your life easier!

As a Richmond resident for over 8 years, I’ve tried pretty much every method to pay my gas bill. Some are definitely more convenient than others, and I want to share what I’ve learned so you can find the best option for your situation.

Understanding Your Richmond Gas Works Bill

Before we dive into payment methods, it’s helpful to know what you’re actually paying for Richmond Gas Works is a division of the City of Richmond Department of Public Utilities (DPU). Your gas bill is included with your other utility services on a single monthly DPU bill

Your bill includes:

• A monthly service charge
• Volume charges for gas used (measured in ccf – 100 cubic feet)
• Applicable city utility tax

The account number on your Richmond Gas Works bill is the same as your Richmond DPU account number – so no need to keep track of multiple numbers!

7 Ways to Pay Your Richmond Gas Works Bill

1. MyHQ Online Portal (Newest Option)

Richmond DPU has recently introduced MyHQ, a convenient online portal for customers to receive and pay their utility bills

Features include:

• View current and historical bills (up to 36 months)
• Set up ACH payments
• Enroll in auto pay
• Make payments up to $100,000

When you enroll in MyHQ, you’re automatically signed up for electronic bills too. This is definitely my favorite method since I can manage everything from my phone!

To access MyHQ, visit the Richmond DPU website and click on the MyHQ link. If you don’t know your account number, they even have an Account Look-up Tool to help.

2. Online Bill Pay with EZ-PAY

Good news! As of June 30, 2025, customers are no longer charged a convenience fee when paying through EZ-PAY. Plus, the payment limits have increased:

• Credit cards: up to $1,000 per transaction
• ACH payments: up to $100,000

All you need is your account number and the ZIP code of your billing address. EZ-PAY accepts:

• Debit cards
• Visa, MasterCard, and Discover credit cards
• Checking, savings, and money market accounts

To use EZ-PAY, visit the Richmond Gas Works website and click on the EZ-PAY link.

3. Automatic Payment Plan

This is a great “set it and forget it” option. With the Automatic Payment Plan, Richmond Gas Works will automatically deduct your monthly bill amount from your checking or savings account on the due date.

To enroll:

1. Download the form from the website or call (804) 646-4646 to request an application
2. Provide your billing account number
3. Include a voided check
4. Return the completed application

There is no charge for this service, which is awesome compared to some other utilities that charge for autopay!

4. Pay by Phone

You’ve got two options for paying by phone:

• Call (804) 646-4646 during business hours (8:00 a.m. to 5:00 p.m., Monday-Friday)
• Use the self-service option at the same number, available 24/7 (Press Option 2)

I’ve used this when I completely forgot my bill was due that day, and it was super easy.

5. Pay in Person

If you prefer to pay in person, you can visit one of these locations:

City Hall, Finance Office

• Room 102, 900 E. Broad St.
• Hours: 8:00 a.m. to 5:00 p.m., Monday-Friday

City Hall, Drop Box

• Located on the 10th Street side
• Checks and money orders only (no cash)

East District Center, Drop Box

• Checks and money orders only (no cash)

Southside Community Service Center

• 4100 Hull St.
• Hours: 8:00 a.m. to 5:00 p.m., Monday-Friday

6. Pay By Mail

You can mail your payment to:

City of Richmond
Department of Public Utilities
P.O. Box 70621
Philadelphia, PA 19176-0621

Make checks payable to: City of Richmond Department of Public Utilities

Just be sure to allow enough time for postal delivery – I’d recommend mailing at least 5 days before the due date to be safe!

7. PromisePay Payment Plans (For Past Due Balances)

If you’re struggling with past-due balances, Richmond Gas Works offers flexible payment plans through PromisePay.

Important Update: Beginning September 1, 2025, new PromisePay plans will have repayment terms of up to 12 months (reduced from the previous 36 months). If you have an existing payment plan established before September 1, 2025, you can keep your current repayment terms.

To enroll, visit Richmond.promise-pay.com. The portal lets you:

• Select from various payment plan options
• Set up automatic payments
• Provide contact info for payment reminders

Assistance Programs for Richmond Gas Customers

Sometimes we all need a little help. Richmond Gas Works offers several assistance programs for customers facing financial difficulties:

Equal Monthly Payment Plan (EMPP)

This plan spreads your annual gas bill over 12 months, making budgeting easier. The monthly payment is based on the previous year’s natural gas usage, and accounts are reviewed and adjusted each August. Call (804) 646-4646 to enroll.

MetroCare Heat Program

This City-sanctioned program assists families experiencing financial hardships with heating bills. If your income falls below the Federal Poverty Guidelines, you’re unemployed, or facing a family crisis, you may qualify for up to $500 in assistance.

Apply at Capital Area Partnership Uplifting People (CAPUP):

• 1021 Oliver Hill Way
• (804) 788-0050

You must make an appointment with the intake partnering agency and bring your paperwork.

Senior Assistance Programs

Richmond Gas Works offers special programs for seniors’ primary residences:

• Winter Service Assurance – No shut-offs between Dec. 1 and March 31
• No late fees for senior accounts
• Security deposit waivers
• Weatherization kits each fall
• Third-party notification option

For more info, download the Senior Care Program Brochure or call (804) 646-4646.

United Healthcare UCards (NEW!)

United Healthcare UCard members may now be eligible to use their UCard to pay their utility bill, depending on their plan. Contact member services using the number on the back of your UCard to determine eligibility.

Quick Tips for Paying Your Richmond Gas Bill

Here are some tips I’ve learned from experience:

1. Set calendar reminders – Put your due date in your phone calendar with an alert a few days before
2. Save your account number – Store it in your phone’s notes app for easy access
3. Consider auto-pay – It’s the easiest way to avoid late fees
4. Keep your email updated – If you use online billing, make sure your email address is current
5. Check for program eligibility – You might qualify for assistance programs and not even know it!

What to Do If You’re Having Trouble Paying Your Bill

We’ve all been there – sometimes money gets tight. If you’re struggling to pay your Richmond Gas Works bill:

1. Call customer service – Don’t wait until you’re behind; call (804) 646-4646 to discuss options
2. Ask about PromisePay – Set up a payment plan before your service is at risk
3. Apply for assistance – Check if you qualify for the MetroCare programs
4. Consider Equal Monthly Payments – This can help make your bills more predictable

Final Thoughts

Managing your Richmond Gas Works bill doesn’t have to be stressful. With these various payment options, you can choose what works best for your lifestyle and financial situation. I personally prefer the MyHQ online portal because I can see my usage history and pay from anywhere, but I’ve used the phone payment option in a pinch too!

Remember, if you’re ever confused about your bill or payment options, don’t hesitate to contact Richmond Gas Works customer service at (804) 646-4646. They’re usually pretty helpful and can guide you through the process.

What payment method do you prefer for your Richmond Gas Works bill? Have you tried any of the assistance programs? I’d love to hear about your experiences!