At Martin County Water and Sanitation Districts, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation.
Looking for the most convenient way to pay your bill? We offer a wide variety of payment options to our customers. Simply choose the option that best suits your needs.
Are you tired of driving to the Martin County Water District office every month just to pay your water bill? Or maybe you’ve gotten hit with late fees because you forgot to mail your payment in time? I totally get it – paying bills isn’t fun but it shouldn’t be complicated either! As someone who’s lived in Martin County for years I’ve tried all the different ways to pay my water bill, and I’m here to share what I’ve learned.
Martin County Water: The Basics You Should Know
Before we dive into payment methods, let’s get some quick facts straight about the Martin County Water and Sanitation Districts:
- Office Address: 387 E Main St, Suite 140, Inez, KY 41224
- Main Phone: (606) 298-3885
- After Hours Emergency: (606) 626-0189
- Office Hours: Monday through Friday, 8am to 4pm
The district is committed to providing clean, safe water to all residents in our county. They’ve been making lots of improvements to the system over the past few years, which is great news for all of us who remember the water crisis a few years back!
5 Ways to Pay Your Martin County Water Bill
Let’s get to the good stuff – how to pay your bill without the hassle The water district actually offers several convenient payment options
1. Online Payment Portal
This is definitely my favorite way to pay! Just visit the Martin County Water District’s payment portal through NexBillPay at https //new,nexbillpaynet/martincountywater/BillPay/SignIn,
What you’ll need:
- Your account number (it’s on your bill)
- Credit card, debit card, or bank account info for eCheck
Pros:
- Pay anytime, 24/7
- No driving or stamps needed
- Immediate confirmation
Cons:
- There’s a service fee ($2.95 for payments up to $150 on credit/debit cards, 2.95% for larger amounts)
- $2.00 fee for eCheck payments
To pay online, just click the green “Pay Your Bill Now” button on the district’s website and follow the prompts. Super simple!
2. Pay by Phone
If you’re not into computers but still want to pay from home, this is a great option.
How it works:
- Call 1-866-325-8322
- Follow the automated instructions
- Have your account number and payment method ready
The same service fees apply as with online payments. I’ve used this a couple times when my internet was down, and it was quick – took maybe 3 minutes.
3. Mail Your Payment
Old school but reliable!
Where to send:
Martin County Water and Sanitation Districts
387 E Main St, Suite 140
Inez, KY 41224
Important tips:
- Always include your payment coupon
- Mail at least 5-7 business days before the due date
- Check or money order only (never send cash in the mail!)
4. In-Person at the Office
If you prefer the personal touch or need to pay with cash, you can stop by the office during business hours.
What to know:
- They accept cash, check, or money orders
- Mondays, Fridays, and the day after holidays are usually super busy
- The office is at 387 E Main St, Suite 140 in Inez
I usually avoid going in person if I can help it, but the staff is always friendly when I do!
5. Payment Drop Box
In a hurry or stopping by after hours? Use the drop box!
Location: To the left of the billing office, beside the flag pole
Important notes:
- Avoid using cash in the drop box
- Payments received after business hours will be posted the next business day
- No receipt, so take a picture of your payment if you want proof
Service Fees: What You’ll Pay Extra
Let’s be real – nobody likes fees. But it’s important to know what you’ll be charged:
Online/Phone Payments:
- eCheck: $2.00 flat fee (for payments up to $5000)
- Credit/Debit Card: $2.95 for payments up to $150
- Credit/Debit Card: 2.95% for payments over $150
They accept all major credit cards except American Express.
In-person or mail payments:
- No additional fees!
Common Questions About Martin County Water Bills
When is my water bill due?
The due date is printed on your bill, but generally, Martin County water bills are due about 15 days after they’re issued. If you don’t pay by the due date, you risk late fees or even service disconnection.
What if there’s a problem with my bill?
If something doesn’t look right on your bill, don’t wait! Call the main office at (606) 298-3885 during business hours. The sooner you address it, the less likely you’ll face any penalties.
Can I set up automatic payments?
Unfortunatley, Martin County Water District doesn’t currently offer automatic recurring payments through their system. However, you might be able to set up recurring payments through your own bank’s bill pay service.
What if I’m having trouble paying my bill?
If you’re experiencing financial hardship, call the office before your bill is late. Sometimes they can work with you on a payment plan, especially if you’ve been a customer in good standing.
Using Your Bank’s Bill Pay Service
Many folks don’t realize they can pay their water bill through their own bank’s online bill pay feature. This is actually how I pay most months!
How it works:
- Log into your bank account online
- Set up Martin County Water as a payee
- Enter the payment address:
Martin County Water and Sanitation Districts
387 E Main St, Suite 140
Inez, KY 41224 - Schedule your payment
The good:
- No service fees from the water district
- Can schedule automatic recurring payments
- Pay multiple bills in one place
The not-so-good:
- May take up to 7 business days to process
- Your bank might charge its own fee (mine doesn’t)
- You need to set it up in advance
Important Things to Remember
No matter how you choose to pay your Martin County water bill, keep these tips in mind:
- Keep proof of payment – save confirmation numbers, take pictures of money orders, or get receipts
- Allow extra time – especially for mail or bank bill pay services
- Include your account number with every payment
- Check for water advisories regularly on the district’s website – as of October 13, 2025, there’s actually a boil water advisory for parts of Blacklog Road
My Personal Experience
I’ve lived in Martin County for over 15 years, and I’ve tried every payment method. For a while, I was mailing checks, but I kept forgetting until the last minute. Then I tried the drop box, which was convenient but made me nervous since there’s no immediate receipt.
Now I mostly use my bank’s bill pay service because there’s no fee and I can schedule it in advance. During months when I forget until the last minute, I’ll pay online through the water district’s portal – the convenience fee stinks, but it’s better than late charges!
Staying Informed About Your Water Service
One last thing that’s super important – Martin County occasionally has service interruptions or boil water advisories. As of writing this article (October 2025), there’s actually an advisory affecting customers from 4786 Blacklog Road to 5878 Blacklog Road and parts of Little Rockcastle Road.
You can check current alerts on the Martin County Water District’s website or sign up for notifications. This isn’t directly related to paying your bill, but it’s definitely important info for any water customer!
Final Thoughts
Paying your Martin County water bill doesn’t have to be a hassle. Whether you prefer doing things online, over the phone, by mail, or in person, there’s an option that’ll work for your schedule and preferences.
I personally recommend setting calendar reminders so you never forget a payment. Late fees add up fast and nobody wants to risk having their water shut off!
What about you? Which payment method do you prefer? Have you had any issues with the billing system? I’d love to hear your experiences!
Until next time, stay hydrated and keep that water flowing!
Residential Utility Exemption Changes
Declaration of Domicile for Purchase of Residential Utilities will be effective January 1, 2023
