The Finance Department collects water and sewer utility payments. Below you will find various information related to billing, starting and/or stopping water service, payment options and more. If you have additional questions that are not answered, please call 815-338-4300.
The City of Woodstock bills for water/sewer services are calculated in units of one hundred (100) cubic feet, which is approximately 750 gallons of water. Sewer charges are based on water consumption.
All property upon which any building has been or may be erected having a connection with any mains or pipes which may be constructed and used in connection with the City water system, shall pay the following rates per quarter:
For accounts that use minimal amounts of water, there is a graduated rate structure. For an explanation of these rates, please call the Finance Office at 815-338-4300 or email the Finance Department.
There are established rates or charges for the usage of the sewage system of the City. Rates or charges shall be based upon the amount of the water supplied by the City of Woodstocks water works system, as shown by the water meter readings performed quarterly by the Public Works Department of the City. All users of the sewage system shall be charged quarterly. The rates hereinafter set out based upon the water meter readings and are as follows:
Because water and sewer consumption habits vary greatly from household to household, it is difficult to estimate an average bill. Many families, however, use about 22 hundred cubic feet every three months which would translate into a quarterly bill of $202.40.
Dealing with utility bills isn’t anyone’s favorite task but I’ve found that knowing all your options makes it much easier. If you’re looking for information about paying your City of Woodstock water bill you’ve come to the right place! As someone who’s navigated this system many times, I’m happy to share everything you need to know about payment methods, billing cycles, and recent rate changes.
Is This Guide for Woodstock, Illinois or Woodstock, Georgia?
Before diving in, it’s important to clarify which Woodstock you’re dealing with since both Woodstock, Illinois and Woodstock, Georgia have their own water utilities with different payment systems. This guide covers both cities, so you can find the information relevant to your location.
Woodstock, Illinois Water Bill Payment Options
If you live in Woodstock Illinois here’s what you need to know about paying your water and sewer bill
Online Payment Portal
As of June 2025 Woodstock IL has transitioned to a new online payment system called Community Connect. Here’s what you should know
- If you already created an account in Community Connect, no action is needed
- If you haven’t enrolled yet, visit the Woodstock IL website and click the “Utility Payments” button to create your new account
- Previous account info from Payment Service Network will not transfer
- Want paperless bills? You must re-enroll in paperless billing through Community Connect
- If you prefer paper bills, no action is required
Previously, Woodstock IL used Payment Service Network (PSN) as their payment portal, but this has now changed.
Other Payment Options in Woodstock, Illinois
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Pay in Person: Cash, Check, Credit Card, Debit Card, or Apple Pay at City Hall, 121 W. Calhoun Street Woodstock, IL 60098.
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Drop Box: Check or Money Order. Located on the westside entrance of Throop St. or in the East Parking Lot of City Hall.
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Online Banking: Residents can make payments using their bank’s online bill payment system. Payment from most banks will be received electronically 24-48 hours after commencement.
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Direct Debit Program: The City offers an automatic direct-debit program which allows payment of your utility bill from your checking or savings account on the due date. You can sign up online or get paper forms at City Hall. Call 815-338-4300 for more information.
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By Mail: Send check or money order only to:
basicCity of Woodstock121 W. Calhoun StreetWoodstock, IL 60098
Billing Cycle and Rates for Woodstock, Illinois
Water, sewer, and garbage bills in Woodstock, Illinois are issued quarterly and are due on the last business day of the month in which they are issued. Bills that remain outstanding at the end of the month incur a late penalty of 10%.
Recent Rate Changes
There was a 12.5% increase in water and sewer rates effective May 1, 2024. For residents using an average of 22 hundred cubic feet of water per quarter, bills increased from $179.96 to $202.40 (an increase of $22.44 per quarter or $89.76 per year).
The rate increase was necessary to:
- Meet EPA mandates
- Cover rising costs of essential chemicals
- Fund lead service line replacements (required by 2042)
- Implement phosphorus reduction programs
- Establish an Industrial Pretreatment Program
- Address PFAS/PFOS monitoring requirements
Even with the increase, Woodstock, IL still has the 7th lowest water/sewer rates among 16 surrounding communities according to a survey by the City of Genoa.
Water Restrictions in Woodstock, Illinois
Mandatory water restrictions are currently in effect:
- Addresses ending in even numbers (0,2,4,6,8): Use outdoor water only on EVEN calendar days
- Addresses ending in odd numbers (1,3,5,7,9): Use outdoor water only on ODD calendar days
- No outdoor water usage is allowed from 9am to 6pm
Woodstock, Georgia Water Bill Payment Options
If you’re in Woodstock, Georgia, here are your options for paying your water bill:
Online Payment
You can access and pay your water bill online through the City of Woodstock, GA website. You’ll need your five-digit account number to search for your bill. If your account number has fewer than 5 digits, add zeros in front to make it 5 digits.
Automatic Draft
To have your water bill deducted automatically from your checking account, fill out the enrollment form available on the Woodstock GA website. After you receive your monthly bill, the amount due will be deducted prior to your due date.
Pay in Person
The utility billing office is located on the ground floor of the Woodstock City Hall Annex building at 12453 Highway 92. Office hours are Monday through Friday from 8 AM to 4 PM, with closures on city holidays.
Pay by Mail
You can mail a check or money order along with the payment stub to:
City of Woodstock Utility Billing12453 Highway 92Woodstock, GA 3018824-Hour Drop Box
A 24-hour drop box is located on the side of the City Hall Annex building, next to the drive-up window.
Billing Cycle in Woodstock, Georgia
All City of Woodstock, GA water meters are read monthly, and customers receive a monthly water and/or sewer bill based on these readings. Payments must be made on or before the due date on your bill to avoid disconnection for non-payment.
Understanding Your Water Bill
Whether you’re in Woodstock, IL or Woodstock, GA, understanding your bill helps you manage your water expenses better.
Woodstock, Illinois Bill Calculation
In Woodstock, IL, water/sewer services are calculated in units of one hundred (100) cubic feet, which equals approximately 750 gallons of water. Sewer charges are based on water consumption.
For water, there’s a base fee of $19.40 plus a usage fee that varies based on consumption. Similarly, for sewer, there’s a base fee of $23.28 plus a usage fee based on consumption.
Here’s a simplified example for water rates:
| Consumption | Base Fee | Usage Fee | Total |
|---|---|---|---|
| 0 Cubic Feet | $19.40 | $0.00 | $19.40 |
| 100 Cubic Feet | $19.40 | $2.28 | $21.68 |
| 900 Cubic Feet or more | N/A | $4.47 per 100 cubic feet | Varies |
An average family in Woodstock, IL uses about 22 hundred cubic feet every three months, resulting in a quarterly bill of approximately $202.40 without garbage service.
Tips for Managing Your Water Bill
Here are some tips to help manage your water expenses:
- Set up autopay to avoid late fees
- Check for leaks regularly – even small leaks can significantly increase your bill
- Be mindful of outdoor water usage, especially during restricted times
- Consider water-efficient appliances for long-term savings
- Track your usage to identify unusual consumption patterns
What to Do If You’re Moving
In Woodstock, Illinois:
If you’re moving, contact City Hall at 815-338-4300 regarding your water/sewer account. The Finance Department can help establish a new account or terminate an existing one. For new accounts, a water/sewer deposit is not required.
For those purchasing real estate within Woodstock, IL, provisions for the payment of the final water/sewer bills should be made at closing. By local ordinance, an outstanding water/sewer bill remains a lien on the property, not the individual.
In Woodstock, Georgia:
Contact the utility billing office to establish or disconnect service when moving. For specific questions, you can reach out to:
- Amanda Roberts, Utility Billing Supervisor: 770-592-6000 ext. 1707
- Robyn Adams, City Clerk/Administrative Services Director: 770-592-6000 ext. 1011
Frequently Asked Questions
Woodstock, Illinois FAQs
Q: Why was there a 12.5% increase in Water & Sewer Rates?
A: The increase, effective May 1, 2024, was necessary to comply with EPA mandates, cover chemical cost increases, and fund required improvements.
Q: Do I get credit for water used in landscaping or filling swimming pools?
A: No, Woodstock, IL does not give sewer credits for water used for landscaping or swimming pools.
Q: What happens if I don’t pay my water bill?
A: Accounts delinquent in excess of 45 days may be disconnected for non-payment. Unpaid bills may also result in a lien being placed on the property.
Woodstock, Georgia FAQs
Q: What is the fee for returned payments?
A: There is a $30 fee for check or electronic payments that are returned.
Q: How can I get information about my account as a third-party representative?
A: For security reasons, account information isn’t provided over the phone or email to anyone other than the account holder. Third-party representatives should use the online payment service with the account number.
Conclusion
Paying your City of Woodstock water bill doesn’t have to be complicated. Whether you’re in Woodstock, Illinois or Woodstock, Georgia, there are multiple convenient payment options available. I personally find the online payment systems to be the most convenient, but it’s great to have options that fit everyone’s preferences.
Remember, staying on top of your water bill payments helps you avoid late fees and disconnection fees. If you ever have questions about your bill or payment options, don’t hesitate to contact your local utility office – they’re there to help!
Have you found a particularly convenient way to pay your water bill? We’d love to hear about your experiences in the comments below!
How to Pay Utility Bills
The Finance Department offers a variety of options for Utility Bill payments:
- Pay in Person: Cash, Check, Credit Card, Debit Card, or Apple Pay at City Hall, 121 W. Calhoun Street Woodstock, IL 60098.
- Drop Box: Check or Money Order. Located on the westside entrance of Throop St. or in the East Parking Lot of City Hall.
- Pay Online: Payments can be made through the PSN portal with a debit, credit card, or PayPal. Payments can be made by clicking “Utility Payments” on the homepage. Payments made after 9 PM will not be credited to your account until the following day.
- Online Banking: Residents can make payments by using their banks online bill payment system. Payment from most banks will be received electronically 24 to 48 hours after commencement.
- Direct Debit Program: The City offers an automatic direct-debit program which allows payment of your utility bill from your checking or savings account on the due date. Click here to sign up online, or paper forms are available at City Hall, by calling the Finance Department at 815-338-4300.
- By Mail: Check or Money Order only can be sent to: City of Woodstock 121 W. Calhoun Street Woodstock, IL 60098
If you are moving, please remember to contact City Hall at 815-338-4300 regarding your water/sewer account. The Citys Finance Department will be pleased to assist you in establishing a new account or terminating an existing one. For new accounts, a water/sewer deposit is not required.
For those individuals purchasing real estate within the City of Woodstock, provisions for the payment of the final water/sewer bills should be made at the time of closing. By local ordinance, an outstanding water/sewer bill remains a lien on the property, not the individual.
The City of Woodstock does not give sewer credits for water used for landscaping purposes or swimming pools. Because the sewer portion of the bill is calculated on the water consumption, your bill will correspondingly increase if a large amount of water is used for landscaping or other outdoor activities.
If you would like a free estimate for the cost of filling a swimming pool, please contact the Finance Department at 815-338-4300 or email Water Billing.
Water and Sewer Bills
Water and sewer bills are issued quarterly and are due on the last business day of the month in which they are issued. Bills which are outstanding at the end of the month are assessed a late penalty of 10%. By City Ordinance, accounts that are delinquent in excess of 45 days may be disconnected for non-payment. Unpaid water/sewer bills may also result in a lien being placed on the property. If service has been discontinued for non-payment, the outstanding account balance must be paid in full, plus payment of a $50 disconnect/reconnect fee, before service can be reinstated. If you wish to discuss payment arrangements, please contact the Finance Department at 815-338-4300.
The City of Woodstock bills for water/sewer services that are calculated in units of one hundred cubic feet, which is approximately 750 gallons of water. Sewer charges are based on water consumption.
Because water and sewer consumption habits vary greatly from household to household, it is difficult to estimate an average bill. Many families, however, use approximately 22 hundred cubic feet every three months, which would translate into a quarterly bill of $202.40 (without garbage service).
Water and Sewer bills may be paid on line by visiting the secure payment portal . Using this link, a customer may create a personal account by first clicking on the register button. This will take you to the Registration screen. You will need your water bill to enter the account number and the name indicated on the bill.
The City of Woodstock offers E-Bills for residents who would like to receive their bills electronically. Bills can be received via email by signing up through the City of Woodstocks online portal. Residents can also receive both a paper bill and an electronic bill by signing up through the online portal. E-Bills are still issued quarterly and are due on the last business day of the month in which they are issued.
