Have you been strugglin with paying your water bill on time? Tired of standing in long lines or forgetting to mail your payment? Well, I’ve got some great news for ya! Greenville Water offers convenient online bill payment options that can save you time, money and headaches. In this article, I’m gonna walk you through everything you need to know about Greenville Water online bill pay.
Why Choose Greenville Water Online Bill Pay?
Let’s face it – life gets busy. Between work, family and other responsibilities, remembering to pay bills on time can be challenging. That’s where Greenville Water’s online payment system comes in handy! Here are some reasons why you should consider making the switch
- Convenience – Pay your bill anytime, anywhere
- Time-saving – No need to drive to their office or mail checks
- Security – Protected payment information
- Account management – View bill history and water usage patterns
- Paperless option – Environmentally friendly alternative
Multiple Ways to Pay Your Greenville Water Bill Online
Greenville Water understands that customers have different preferences when it comes to paying bills. They’ve developed several online payment options to meet everyone’s needs.
Pay Now Option
The “Pay Now” feature is perfect for those who prefer making one-time payments without creating an account Here’s what payment methods are accepted
- eCheck / Bank Account
- Credit or Debit Card
- PayPal, PayPal Credit or Venmo
- Google Pay
This is great for those who don’t want to store their payment information or set up recurring payments.
My Account
If you’re looking for more comprehensive account management, the “My Account” feature is for you! By creating an account, you can:
- View your current bill
- Sign up for AutoPay (never miss a payment again!)
- Access your bill and payment history
- Edit your account details
The AutoPay feature is particularly handy for busy people who tend to forget due dates. Once set up, your payment will be automatically processed each billing cycle. No more late fees!
How to Set Up Online Bill Pay with Greenville Water
Setting up online bill pay is super easy! Here’s how to do it:
- Visit Greenville Water’s website at www.greenvillewater.com
- Click on “Pay Bill” or “My Account”
- For new users, select “Register” to create an account
- You’ll need your account number (found on your bill) and some personal information
- Follow the prompts to set up your username and password
- Once registered, you can log in anytime to make payments or manage your account
Alternative Payment Methods
While online bill pay is convenient, Greenville Water provides several other options for paying your bill:
Pay by Phone
Don’t have internet access? No problem! Greenville Water offers a 24/7 automated payment system. Just call (864) 241-6000 to make a payment over the phone using your credit card, debit card, or bank account information.
Pay in Person
If you prefer face-to-face interactions, you can pay your bill in person at:
- The Greenville Water main office at 407 West Broad Street, Greenville, SC 29601
- Their drive-up window (facing Hyde Street at downtown location) from 8 AM – 5 PM Monday through Friday
- Local stores participating in the CheckFreePay network
- Their drop box, located beside the drive-up window (payment will be processed the following business day)
Pay by Mail
Traditional mail payment is still an option! Send your payment to:
PO Box 687
Greenville, SC 29602
Understanding Your Greenville Water Bill
Before paying your bill, it’s important to understand what you’re paying for. Greenville Water provides a helpful PDF guide that explains each section of your water bill. This guide helps you understand:
- Billing period
- Water consumption
- Service charges
- Due dates
- Payment options
You can access this PDF guide by clicking on “How to Read My Bill” on their website.
Frequently Asked Questions About Greenville Water Payments
What happens if my water gets disconnected?
If your service is disconnected, contact Greenville Water’s Customer Service Department during regular business hours (Monday through Friday, 8am to 5pm) at (864) 241-6000 to arrange for restoration. For after-hours information, visit their website.
What is a Cash Only account?
For residential customers, cash payments are required if there are two returned checks within 24 months. Commercial customers are required to make cash payments after just one returned check within 24 months.
Does Greenville Water estimate water bills?
No, Greenville Water does not estimate bills except in unusual circumstances, such as a vehicle parked over the meter for more than one to two months.
Why does Greenville Water need my Social Security number?
Greenville Water needs to verify your identity to start service. This information helps protect your identity and validate your credit profile.
Financial Assistance Programs
We all go through tough times. If you’re struggling to pay your water bill, Greenville Water has partnered with several agencies to provide financial assistance. Information about available programs can be found on their website under “Financial Assistance.”
Water Conservation Tips
While paying your bill online is convenient, reducing your water usage can help lower your bill! Greenville Water has never had to implement mandatory water restrictions, but conservation is always a good idea. Here are some tips:
- Fix leaky faucets and toilets promptly
- Install low-flow showerheads and toilets
- Water your lawn during cooler parts of the day
- Collect rainwater for gardening
- Run full loads in dishwashers and washing machines
Benefits of Paperless Billing
When setting up online bill pay, consider going paperless! Here’s why:
| Benefits of Paperless Billing |
|---|
| Environmentally friendly |
| Reduced clutter at home |
| Email notifications when bills are ready |
| Secure access to bills anywhere |
| Never lose a paper bill again |
Contact Information
Need help setting up online bill pay? Have questions about your account? Greenville Water’s Customer Service Department is available Monday through Friday from 8am to 5pm at (864) 241-6000.
Their physical address is:
407 W Broad St.
Greenville, SC 29601
And their mailing address is:
P.O. Box 687
Greenville, SC 29602
Other Important Information
Parking and Drive-Thru Restrictions
If you decide to visit the Greenville Water office in person, note these height restrictions:
- Parking Deck: 7′ clearance
- Drive Thru: 8′ 6″ clearance
Business Hours
Greenville Water’s office is open Monday through Friday from 8:00 a.m. to 5:00 p.m.
Making the Most of Greenville Water’s Online Services
Beyond just paying your bill, Greenville Water’s website offers other useful resources:
- Water Outages – Check for any reported water outages in your area
- Start/Stop/Move Service – Manage your service when moving
- Water Quality – Information about the quality of your drinking water
- News & Events – Stay updated on water-related news and events
My Personal Experience with Greenville Water Online Bill Pay
When I first moved to Greenville, I was paying my water bill by mail. Sometimes I’d forget, and once I even had to pay a late fee! Switching to online bill pay was a game-changer for me. Now, I’ve set up AutoPay, and I never worry about missing a payment. The system sends me an email notification when my bill is ready, so I can review it before the automatic payment processes.
I especially appreciate being able to view my water usage history online. Last summer, I noticed my usage was much higher than usual, which helped me identify and fix a leaking toilet before it caused more damage to my wallet!
Final Thoughts
Greenville Water online bill pay is more than just a convenient way to pay your bill – it’s a comprehensive system that helps you manage your water service efficiently. From one-time payments to AutoPay, from phone payments to in-person options, Greenville Water provides multiple ways to ensure you can pay your bill in the way that works best for you.
Making the switch to online bill pay might seem like a small change, but it can have a big impact on your time management and peace of mind. No more searching for stamps, writing checks, or making trips to the payment office. With just a few clicks, your water bill is paid, and you can get back to enjoying the things that matter most in your life.
So what are you waiting for? Visit www.greenvillewater.com today and discover how easy it is to manage your water bill online!
Remember, Greenville Water is committed to providing safe, reliable drinking water while maintaining some of the lowest rates in the country. Their online bill pay system is just one more way they’re working to make your life easier!
In case of emergency
To report a leak, line rupture, loss of service or other water-related issues:
Normal business hours:
After hours and holidays:
Connects to answering service
Our offices are open from 8:00 a.m. to 5:00 p.m., Monday through Friday. Our night drop is available 24 hours every day for your convenience. Payments will be processed the following business day.
You can contact us during regular business hours to arrange for your water to be restored. Click here for information regarding restoration of your water connection after business hours.
- When there is a final bill where the meter was locked after the cut-off for non-payment, the account is closed out, and you want water service restored.
- Your account reaches non-payment status for the third time within 24 months.
- Your account reflects two non-payment charges and one returned check within 24 months.
- There is a final bill that is more than 30 days old (i.e., unpaid 30 days after the mailing date).
- You transfer from an account where you were required to pay a deposit. In this case, the deposit will not be transferred. A new deposit is required for the new account.
- A deposit may be required when an applicant does not respond to the Who’s Using Card within the time allowed and the meter is locked.
Commercial:
- New applicants will be required to pay deposits.
- There is a final bill that is more than 30 days old (i.e., unpaid 30 days after the mailing date).
- You transfer from an account where you are required to pay a deposit. The deposit will not be transferred. A new deposit is required for the new account.
- A deposit may be required when an applicant does not respond to the Who’s Using Card within the time allowed and the meter is locked.
- Your account reaches non-payment status for the first time.
- Your account reflects one returned check.
Residential customers are required to pay cash when their accounts reflect two returned checks within 24 months. Commercial customers are required to pay cash when their accounts reflect one returned check. All payments are to be made by cash, cashier’s check, certified check, or money order.
- Electronic Bill Pay.
- Phone Payment: (864) 241-6000 – This Option is available 24/7.
- Credit Card: Can be set up for recurring payments.
- Cash: Click here for locations – Please do not mail cash.
- Money Order: Make payable to Greenville Water.
- Cashier’s Check: Make payable to Greenville Water.
- Personal Check: Make payable to Greenville Water, unless your account is designated CASH ONLY. Greenville Water does not accept third-party checks.
- Bank Draft: For information concerning our Bank Draft Program, log into our payment website here or call (864) 241-6000.
Greenville Water does not estimate bills, except in unusual circumstances (such as a vehicle parked over the meter for more than two months).
Our night drop is available 24 hours every day for your convenience. Payments will be processed the following business day. You may pay your bill:
- At the Greenville Water main office: 407 West Broad Street
- At our drive-up window (window facing Hyde Street – downtown location)
- In our night depository, which is located beside the drive-up window
- Mail to: PO Box 687, Greenville, SC 29602
Greenville Water needs to verify your identity in order to start service. Providing this information helps us protect your identity and validate your credit profile.
If the problem has occurred suddenly, there may be a break in the plumbing. Check all of your faucets to see if it is your plumbing. If all faucets are affected, there may be a nearby main break, but it could be from an unusually high demand on the system.
Check with neighbors to see if they are experiencing a similar problem. If the answer is yes, call Greenville Water. Otherwise, check for signs of a leak. You can turn off all of your taps and check your water meter.
If you suspect there is a leak somewhere in your plumbing, try these easy steps to locate it:
- Observe your meter.
- Read the water meter, noting the position of the clock-style hand that records individual gallons
- Wait at least 15 minutes without using water
- Look at the meter again to see if the hand moved. If it did not, there are probably no leaks. Waiting longer between meter readings (overnight, for instance) might help you detect slow or intermittent leaks.
- If the meter hand moved, check all of your faucets for visible leaks
- To check for toilet leaks:
- Add a few drops of food coloring to the water in the tank
- Do not flush
- Wait a minimum of one hour to see if the colored water appears in the toilet bowl. If it does, there is a leak.
- Repairing a leak is normally inexpensive and easy to do. Replacement part kits are available at most hardware stores.
- If there appear to be no leaks inside your home, check for underground leaks
- Turn off water at the house cut off
- Open the faucet to verify that the valve is working. The water flow should stop completely.
- Go outside to the meter – if the meter is still running, there is a leak somewhere in your plumbing between the meter and the house
After making repairs, repeat the meter reading procedure to verify that the leak(s) has been properly repaired.
Water meters are all outside, usually in the right of way near the street.
Greenville Water will conduct tests or inspections of its meters at the request of customers. If the test results indicate the meter is within the established accuracy limits, the customer shall pay a $60 testing charge. If test results show the meter not to be within the accuracy limits, the cost of the test will be covered by Greenville Water.
On a public water main, Greenville Water maintains the water line to the outlet side of the meter. The water line leaving the meter is the customer’s service line and is the responsibility of the customer to maintain.
Water lines may be flushed for several reasons:
- Flushing keeps water fresh in low flow or dead-end areas
- Flushing restores chlorine that may have been lost
- Flushing is sometimes done in response to customer complaints
Chlorine is an effective disinfectant used to kill harmful bacteria that may be present in the water. All systems receiving water from a surface source are required by federal law to disinfect their water.
Call (864) 241-7830 at least four days in advance to check for national security status (If the nation is under code orange or higher, Greenville Water cannot give a tour until the status has been lowered to yellow). Greenville Water will be glad to give educational tours which can be arranged by calling (864) 241-7830.
We’re here to help.
Turning water on for residential or commercial customers only takes a few minutes.
