Let’s face it – nobody enjoys paying bills, but we all gotta do it! I’ve been living in Longview for over 7 years now and I wanted to share everything I’ve learned about paying water bills in our city. There’s actually some major differences depending on whether you’re in Longview WA or Longview, TX – something that causes tons of confusion for newcomers!
Longview, WA Residents: Your Water Bill Payment Options
If you’re in Longview, Washington, you’ve got several convenient ways to pay your water bill. I’ve personally tried most of these methods and can share the pros and cons of each.
Important Updates for 2025
Before diving into payment methods, you should know about two major changes happening in Longview, WA:
-
New Convenience Fee Starting January 1, 2025 there’s a 3% convenience fee for all debit and credit card transactions. This applies to water bills and other city services if you choose to pay by card.
-
2025 Rate Increases: The City Council approved rate increases for water, sewer, and storm utilities effective January 1, 2025. These increases will help maintain and improve the city’s water and sewer infrastructure.
Ways to Pay Your Longview, WA Water Bill
1. Online Payments
This is honestly my favorite method! It’s available 24/7 (except during brief maintenance periods) You’ll need to
- Create an online account if you don’t already have one
- Sign in to your account
- Payment type accepted: Credit/Debit cards only
2. Pay by Phone
Quick and easy for those times when you forgot until the last minute (been there!):
- Call 877-349-8039
- Have your account info ready
- Payment type accepted: Credit/Debit cards only
3. In-Person Payments at City Hall
Sometimes I prefer the peace of mind of paying in person:
- Visit Longview City Hall: 1525 Broadway Street, Longview, WA 98632
- Hours: Monday through Thursday, 7 a.m. to 6 p.m. (closed on city holidays)
- Bring your most recent billing statement or notice
- Payment types accepted: Cash, Check, Credit/Debit cards
4. Payment Drop Boxes
Super convenient when you’re in a hurry:
- Located in front of City Hall (1525 Broadway Street)
- One box is in the parking lot directly in front of City Hall
- Another box is in the grassy median on Broadway near the ballot boxes
- Remember to include your payment stub!
- Payment types accepted: Checks only
5. Mail Payments
Old-school but reliable:
- Include your bill payment stub
- Mail to: City of Longview Utilities, P.O. Box 128, Longview, WA 98632
- Allow 5 business days for postal delivery
- Payment types accepted: Checks only
6. Recurring Payment Options
Set it and forget it! (My personal recommendation to avoid late fees):
Recurring ACH (Automatic Clearing House Debit):
- Application forms available at City Hall
- You can also download the application form from their website
Recurring Credit/Debit Card Payments:
- Must have an existing online account
- Can be set up through your online account
After-Hours Emergency Contact in Longview, WA
If you have water or sewer emergencies:
- After 6:00 PM Monday through Thursday
- Anytime Friday through Sunday
- Call the 24/7 emergency line: 360-578-0900
Longview, TX Residents: Your Water Bill Payment Options
For those of you in Longview, Texas, y’all have different payment options for your water bills.
Ways to Pay Your Longview, TX Water Bill
1. Quick Pay Online
Perfect for those who just want to pay without creating an account:
- No login necessary
- You’ll need your account number (the eight numbers before the dash in the upper right corner of your bill)
- Credit/debit card payments received after 10:00 p.m. will be posted the next business day
- Electronic check payments may take up to 48 hours to clear
2. Sign In/Register Online
If you want more features:
- Create an account to view details
- Manage single & multi-accounts
- Set up multi-bill pay and e-Billing
- Access through Municipal Online Payments system
3. Pay by Phone
For when you’re on the go:
- Call 903-237-1030 during business hours
4. In-Person Payments
Visit the Utility Billing Services office:
- City Hall: 300 W. Cotton St., Longview, TX 75601
- Hours: Monday – Friday, 8 a.m. – 5 p.m.
5. Payment Kiosk
Self-service option when you’re in a rush!
6. Automatic Bank Draft
Never forget a payment again.
7. Authorized Payment Locations
Various locations throughout the city.
8. Mail Payments
Send your payment to:
- P.O. Box 1952, Longview, TX 75606
9. Night Deposit Box
For after-hours payments.
Contact Information for Longview, TX
- Utility Billing Services: 903-237-1030
- Email: [email protected]
- After Hours Water and Sewer Emergency Hotline: 903-236-3030
Tips to Avoid Late Fees on Your Longview Water Bill
Over the years, I’ve definitely paid my share of late fees (not proud of it!). Here’s what I’ve learned:
- Set calendar reminders on your phone a few days before the due date
- Sign up for automatic payments if your budget allows
- Pay in person if your due date is approaching to avoid mail delays
- Keep emergency funds specifically for utility bills
- Contact the utility department early if you’re having trouble making a payment
Common Questions About Longview Water Bills
What do I do if I can’t afford my water bill?
In Longview, WA, you might qualify for rate relief. Contact the utility department to learn about assistance programs.
How do I set up a new water account?
For both cities, you’ll need to visit the utility billing department with:
- Proof of identity
- Rental agreement or proof of ownership
- Service deposit (varies by location)
What happens if my water bill seems unusually high?
This could indicate a water leak. In Longview, WA, the city provides information about water leaks on their website. Contact your city’s utility department for an inspection.
How do I disconnect my water service when moving?
You’ll need to submit a utility disconnect request. Do this in advance to avoid paying for services after you’ve moved out.
Final Thoughts
Whether your living in Longview, Washington or Longview, Texas, paying your water bill doesn’t have to be a headache. I personally prefer the online payment methods – they save me tons of time! But it’s good to know all the options for those times when technology fails or you’re in a pinch.
Remember that both cities have implemented some changes recently, especially Longview, WA with the new convenience fee for card payments in 2025. If you’re using a credit or debit card, you might want to consider switching to another payment method to avoid that 3% fee.
Pay Your Utility Bill Online
Pay your utility bill online 24 hours/ 7 days per week, except for brief periods of routine system maintenance.
