Thank you for choosing McLaren Health Plan. You now have three ways to make your Premium Payments. Select your payment method from the options below.
Making healthcare payments can sometimes feel like a hassle, especially when you’re trying to recover from an illness or procedure. If you’re a McLaren patient, you’ve got several convenient options for paying your bills. We’ve put together this comprehensive guide to help you navigate the McLaren bill pay system with minimal stress.
McLaren Health Care Bill Payment Options
McLaren Health Care offers several ways to pay your medical bills, giving you flexibility based on your preferences:
Online Payments
The quickest and most convenient method for many patients is to pay online McLaren has made this process straightforward
- Click to pay online through the McLaren patient portal
- Review terms and conditions before submitting payment
- Create an account to manage payments and view balances, or continue as a guest for one-time payments
Phone Payments
If you prefer speaking to a representative or don’t have internet access, phone payments are a good alternative:
- Call 1-800-591-8707 to pay by phone for most McLaren hospitals
- Some facilities have specific phone numbers (check the facility-specific section below)
Mail-in Payments
Traditional mail payments are still accepted and preferred by many patients
- Mail your payment to the address on your paper statement
- Different McLaren facilities have different mailing addresses (details in facility section)
- Be sure to include your account number with your payment
McLaren Health Plan Premium Payments
It’s important to note that if you’re making premium payments for McLaren Health Plan insurance (rather than paying for medical services), you’ll need to use different payment methods:
For McLaren Medicare Advantage members:
- Make payments online through the Member Portal or InstaMed
- Mail payments to:
McLaren Health Plan
PO Box 771982
Detroit, MI 48277-1982 - Set up direct deposit via Electronic Funds Transfer (EFT)
For Health Advantage – COBRA/Retirees:
- Pay online through Member Portal or InstaMed
- Mail to:
McLaren Health Advantage
PO Box 771981
Detroit, MI 48277-1981 - Use EFT for direct deposits
For McLaren Health Plan Community (Individuals On/Off Exchange):
- Online payments through Member Portal or InstaMed
- Mail to:
McLaren Health Plan Community
PO Box 771983
Detroit, MI 48277-1983 - EFT options available
Remember, these methods are only for insurance premium payments, not for medical bills from hospital visits or physician services.
Facility-Specific Payment Information
McLaren operates numerous facilities, and each has slightly different billing procedures. Here’s a breakdown of the major locations:
Karmanos Cancer Institute
Hospital Billing:
- Pay online
- Call 586-354-2026 or 844-477-8723
- Mail to: Karmanos Cancer Center, P.O. Box 775408, Chicago, IL 60677-9106
Radiology Billing:
- Call 1-866-744-1452
- Mail to: Karmanos Cancer Institute, 24601 Northwestern Hwy., Southfield, MI 48075-2473
Physician Billing:
Most physician billing is handled by Wayne State University Physician Group (UPG), except for Dr. Vaidya and Anesthesiologists who have separate billing contacts.
McLaren Bay Region and McLaren Bay Special Care
- Mail to: McLaren Bay Region, P.O. Box 775403, Chicago, IL 60677-9106
- Billing questions: 586-741-4845 or toll-free 800-591-8707
McLaren Flint
- Direct billing questions to: McLaren Flint, P.O. Box 775403, Chicago, IL 60677-9106
- Call 586-741-4845 or toll-free 800-591-8707
McLaren Northern Michigan
- Mail to: McLaren Northern Michigan, P.O. Box 775411, Chicago, IL 60677-9106
- Call 586-354-2026 or 844-477-8723
- Email: [email protected] (Monday – Friday, 8 a.m. – 5 p.m.)
- Northern Michigan Physicians: 231-487-3668 or 800-364-6679
McLaren Thumb Region
- Billing questions: 586-330-0029 or 866-814-9536
- Online payment options allow you to create an account or make guest payments
Frequently Asked Questions
Can I pay my hospital and physician office bills online?
Yes! However, the process is different for each. Hospital bills allow you to create an online ID to store payment info and view balances. Physician office bills currently only support one-time payments without an account.
Do I have to create an online ID to pay my bill?
Nope, you can choose a one-time payment option (“Continue as Guest”) for either hospital or physician office bills.
What are the payment terms for hospital accounts?
Payment terms vary based on the amount owed:
- $0 – $150: Pay within 30 days (no payment plans)
- $150.01 – $300: 3 months max
- $300.01 – $1000: 6 months max
- $1000.01 – $2000: 12 months max
- $2000.01 – $3500: 18 months max
- $3500.01 – $5000: 24 months max
- Over $5000: Contact a financial counselor
Why is my online balance different from my statement?
By the time you receive a paper statement, it may have crossed with payments or account adjustments. The online balance is usually the most current.
How long before my payment is reflected on my account?
Allow 48-72 hours for account balances to update after making a payment.
Financial Assistance Options
If you’re struggling with medical bills, McLaren offers several financial assistance programs:
- Financial assistance for qualifying patients
- Care Pricer Estimator Tool to estimate costs before treatment
- Prescription savings programs
- Payment plans based on balance amount
Important Things to Remember About McLaren Bill Pay
- Different systems: Hospital bills and physician office bills use different payment systems
- Payment posting: Allow 2-3 days for payments to be posted to your account
- Overpayments: Any overpayment will be posted as a credit balance for future statements
- Underpayments: Any underpayment will result in a balance due on future statements
- No online refunds: Refunds aren’t processed online
Getting Help with Billing Questions
If you need assistance with your McLaren bill, multiple resources are available:
- General billing questions: 800-591-8707
- Specific facility numbers (listed in facility sections above)
- Email options for some facilities
- Financial counselors for payment arrangements on larger balances
Conclusion
Paying your McLaren bill doesn’t have to be complicated. With multiple payment options available—online, phone, and mail—you can choose what works best for your situation. If you’re ever confused about your bill or payment options, don’t hesitate to call the billing department for assistance.
Remember that McLaren Health Care and McLaren Health Plan are separate entities with different billing systems, so be sure you’re using the right payment method depending on whether you’re paying for medical services or insurance premiums.
McLaren Medicare Advantage members
- Make Payment Online: You can now make your premium payment by credit/debit card.
- Member Portal
- InstaMed
- Mail Payment To:
McLaren Health Plan PO Box 771982 Detroit, MI 48277-1982
- Make a Direct Deposit:
You can do a direct deposit via the Electronic Funds Transfer (EFT). Download the EFT Form
Health Advantage – COBRA/Retirees
- Make Payment Online: You can now make your premium payment by credit/debit card or e-check.
- Member Portal
- InstaMed
- Mail Payment To:
McLaren Health Advantage PO Box 771981 Detroit, MI 48277-1981
- Make a Direct Deposit:
You can do a direct deposit via the Electronic Funds Transfer (EFT). Download the EFT Form
