How to Pay Your Borden Waste-Away Bill: The Complete Guide

Are you tired of forgetting to pay your trash bill? Maybe you’re new to Borden Waste-Away services and wondering about the easiest way to handle payments? Well I’ve got you covered! As a long-time customer of Borden’s services myself I understand how important it is to have simple, convenient options for paying your waste management bills.

Who is Borden Waste-Away?

Before diving into bill payment options, let’s quickly talk about who Borden Waste-Away actually is They’re not just some random trash company – they’ve been serving Northern Indiana and Southern Michigan (what locals call “Michiana”) since 1972! That’s over 50 years of trusted service.

Borden Waste-Away is a family-owned trash and recycling provider that prioritizes safety for your family, their team, and the community. They handle garbage and recycling services for

• Residential customers
• Homeowner associations
• Municipalities
• Solid waste districts

With their friendly staff and commitment to customer service, Borden aims to make your waste management experience as painless as possible – including when it comes time to pay your bill!

Ways to Pay Your Borden Waste-Away Bill

Borden understands that different customers prefer different payment methods. That’s why they’ve made several options available for handling your waste management bills. Let’s explore each one:

1. Online Bill Pay Portal

The most convenient method by far is using Borden’s secure online payment portal. In fact, Waste Away Group (Borden’s parent company) recently announced a new secure Online Bill Payment portal powered by Waste Connections.

To use the online bill pay system:

1. Visit Waste Away Group’s website at https://wasteawaygroup.com/
2. Look for “Billing/Invoicing” in the main menu
3. Click on “Online Bill Pay”
4. Register for an account if you haven’t already
5. Login to your account
6. View statements and make payments

The online portal offers several advantages:

• Set up automatic payments (never forget again!)
• View current and past statements
• Manage multiple properties if needed
• Pay securely 24/7 from anywhere

2. Pay by Mail

If you’re old-school or prefer to send a physical check, you can mail your payment to:

Borden Waste-Away Service, Inc.P.O. Box 1218Elkhart, IN 46515-1218

When mailing your payment, remember to:

• Include your account number on the check
• Allow sufficient time for delivery (at least 5-7 days before due date)
• Include the payment stub from your bill if available

3. Pay by Phone

Need to make a quick payment? Borden also accepts payments by phone during their customer service hours:

• Call locally: (574) 293-5001
• Toll-free: (800) 386-3313
• Hours: Monday-Friday 7am-5pm, Saturday 8am-12pm

Their customer service representatives can help process your credit card payment right over the phone. Just have your account information and payment method ready!

Setting Up Paperless Billing

Want to reduce paper waste and get your bills faster? Borden offers paperless invoicing too! This eco-friendly option sends your bills directly to your email inbox.

To sign up for paperless invoicing:

1. Visit https://wasteawaygroup.com/
2. Navigate to “Billing/Invoicing”
3. Select “Paperless Invoicing”
4. Follow the prompts to register your account

Benefits of paperless billing include:

• Reducing paper waste (very fitting for a waste management company!)
• Getting your bills immediately
• Easy access to your billing history
• No more lost bills in the mail

Common Billing Questions

When is my payment due?

Typically, Borden Waste-Away bills are due within 30 days of issue. The exact due date will be clearly marked on your invoice. If you’re enrolled in automatic payments, your account will be charged on the due date automatically.

What if I’m having trouble paying my bill?

If you’re experiencing financial difficulties, it’s best to contact Borden’s customer service team directly. They may be able to work with you on payment arrangements. Don’t wait until your service is interrupted – reach out proactively!

What forms of payment are accepted?

Borden Waste-Away accepts most major credit cards (Visa, MasterCard, Discover, American Express) as well as checks and electronic checks through their online portal.

Can I see my billing history?

Yes! If you register for the online bill pay portal, you’ll have access to your billing history and statements. This is especially helpful when preparing for tax season or tracking household expenses.

Tips for Managing Your Borden Waste-Away Account

As someone who’s used Borden’s services for years, I’ve picked up a few helpful tips:

1. Set up autopay – This has been a lifesaver for me! No more forgetting to pay the bill.

2. Update your contact info – Make sure Borden has your current email and phone number so they can reach you about service changes or billing issues.

3. Check for municipal discounts – If you live in certain municipalities, you might qualify for special rates. Check with your local government!

4. Consider bundling services – Adding recycling to your waste collection might qualify you for package pricing.

5. Keep track of your service calendar – Knowing your pickup schedule helps ensure you’re getting the services you’re paying for.

What’s Included in Your Borden Bill?

Understanding your bill helps ensure you’re being charged correctly. A typical Borden Waste-Away bill includes:

• Base service fee for regular trash collection
• Additional fees for recycling (if applicable)
• Large item removal charges (if you used this service)
• Any applicable taxes or municipal fees
• Previous balance (if any)
• Credits (if applicable)

If you spot anything unusual on your bill, don’t hesitate to contact customer service for clarification. They’re usually pretty good about explaining charges!

Recent Changes to Borden’s Billing System

If you’re a long-time customer, you might have noticed some changes to Borden’s billing system recently. In 2025, they upgraded to a new Waste Connections secure Online Bill Payment portal. This new system offers improved features like:

• More secure payment processing
• Easier account management
• Better mobile compatibility
• Improved automatic payment options
• Clearer billing statements

I personally found the transition pretty smooth, although there was a brief learning curve with the new interface.

Borden’s Partnership with Stafford’s Solid Waste Service

It’s worth mentioning that if you’re a Borden customer in or around Warsaw, Indiana, you might notice some changes to your service. Borden has partnered with Stafford’s to help handle waste and recycling in that area.

The good news is that your service days, service rates, and offered services haven’t changed – only the name you’ll see on the carts. Your billing should continue through Borden as normal, but if you have questions, you can visit staffordswaste.com for more information.

My Experience with Borden’s Customer Service

I’ve had to call Borden’s customer service a few times over the years – once when I moved and needed to transfer service, and another time when I had a billing question. Both times, I found their team to be friendly and helpful.

One thing to note – they mentioned in a recent update that they’re experiencing “a huge and unexpected surge of new customer inflows,” which might result in extended wait times. If you need to contact them about billing issues, I’d recommend calling early in the day if possible.

Final Thoughts

Paying your Borden Waste-Away bill doesn’t have to be complicated. With multiple payment options and a new online portal, it’s easier than ever to stay on top of your waste management expenses.

Whether you prefer the convenience of automatic online payments or the traditional method of mailing a check, Borden has you covered. And if you ever run into issues, their customer service team is just a phone call away.

As a satisfied customer, I can say that Borden’s commitment to service extends beyond just picking up your trash – they want the entire experience, including billing, to be as hassle-free as possible.

Have you had experience with Borden’s billing system? Any tips to share with fellow customers? Feel free to drop a comment below – I’d love to hear about your experiences!

Remember, for the most up-to-date information about bill payment options, you can always visit Borden’s website at https://bordenwasteaway.com/ or Waste Away Group’s site at https://wasteawaygroup.com/.

Happy bill paying! (Okay, maybe “happy” is stretching it, but at least it can be painless!)