Ultimate Guide to Chesterfield County Utility Bill Pay Options: Save Time and Avoid Late Fees

Are you tired of forgetting to pay your Chesterfield County water bill until that dreaded red notice arrives? I’ve been there! After moving to Chesterfield last year, I got hit with late fees twice before figuring out the system. That’s why I’m sharing everything I’ve learned about paying your Chesterfield County utility bill efficiently.

Whether you’re in Virginia or South Carolina, this comprehensive guide will walk you through all your payment options, from online portals to kiosks to automatic drafts that’ll save you money.

Understanding Your Chesterfield County Utility Bill

Before diving into payment methods, let’s clarify which utility department you need to deal with, as there are two different Chesterfield County utility providers depending on your location.

• Chesterfield County Utilities Department (Virginia) – Serves residents in Chesterfield County, Virginia
• Chesterfield County Rural Water Co., Inc. (South Carolina) – Serves residents in Chesterfield County, South Carolina

Both have similar names but different processes. so it’s important to know which one handles your service!

For Virginia Residents

If you live in Chesterfield County, Virginia, your water and wastewater bills come bimonthly (every other month) from the Chesterfield County Utilities Department. Bills are due upon receipt, and you have 25 days to pay before the amount becomes delinquent.

For South Carolina Residents

If you’re in South Carolina, Chesterfield County Rural Water Co., Inc. handles your water service, with bills typically due on the 10th of each month.

Chesterfield County, VA Utility Bill Payment Options

Let’s start with Virginia residents. The Chesterfield County Utilities Department offers several convenient ways to pay your bill:

1. Pay Online Through the Customer Portal

This is my personal favorite method! The Chesterfield County Utilities Customer Portal allows you to:

• Make one-time payments without registering
• Register to view account information and bill history
• Set up AutoPay (super convenient!)
• Receive paperless bills (eBills)

To use this service, visit the Chesterfield Utilities Customer Portal. When registering, you’ll need your account/customer number from your bill.

The portal gives you flexibility to pay with electronic checks (eCheck) or credit cards WITHOUT service fees – which is a huge plus compared to many utility companies that charge for card payments!

2. Pay By Phone

If you’re like my mom and prefer speaking to a system rather than navigating websites, you can pay by phone anytime by calling 844-449-7664 and following the system instructions. Technical support for phone payments is available 24/7 at 800-420-1663.

3. Direct Debit/AutoPay

This has been a game-changer for me! After registering in the customer portal you can set up AutoPay to have payments automatically withdrawn based on your choice of payment method and frequency. You can modify your AutoPay settings anytime.

If you have questions about setting this up, call Billing/Customer Service at 804-748-1291, Monday-Friday, 8:30 a.m. to 5 p.m.

4. Payment Kiosks (24/7 Access)

Chesterfield County has several payment kiosks available 24 hours a day that accept cash, credit/debit cards, and checks. These are super convenient if you prefer paying in person but can’t make it during business hours!

Kiosk locations include:

• Lane B. Ramsey Administration Building – 9901 Lori Road
• Clover Hill Library – 6701 Deer Run Drive, Midlothian
• Ettrick-Matoaca Library – 4501 River Road, South Chesterfield
• Meadowdale Library – 4301 Meadowdale Boulevard, North Chesterfield
• Midlothian Library – 100 Millworks Crossing, Midlothian
• North Courthouse Road Library – 325 Courthouse Road, North Chesterfield

5. Mail Your Payment

If you’re old-school like my dad and prefer mailing checks, you can use the envelope provided with your bill. The mailing address has changed recently, so make sure you’re sending payments to:

Chesterfield County Utilities DepartmentP.O. Box 608Chesterfield, VA 23832-0009

Important note: Payments sent to the former Charlotte, NC address are no longer valid and will be returned!

6. Drop Box

Chesterfield offers several drop boxes for leaving payments:

• Two walk-up boxes at each entrance to the Utilities building (9840 Government Center Parkway)
• One drive-thru box at the Government Center Parkway entrance between the Community Development building and the Utilities building

Just remember – don’t put cash in these drop boxes!

7. In-Person at the Utilities Office

You can pay in person at the Chesterfield County Utilities Department, located at 9840 Government Center Parkway, Chesterfield, VA 23832. Their office hours are Monday through Friday, 8:30 a.m. to 5 p.m., excluding holidays.

Chesterfield County Rural Water Co., Inc. (SC) Payment Options

For South Carolina residents, here are your options for paying your Chesterfield County Rural Water bill:

1. Online Web Payment Portal

CCRWC offers online bill pay through their web portal. When using this service, be sure to include a dash in your account number (example: 181810-1).

2. Mobile App Payments

You can download the free CCRWC app from Apple or Android app stores to make payments from your mobile device.

3. Automated Phone Payments

CCRWC has a 24/7 automated voice recognition phone system. To pay by phone, call 843-865-8412.

4. Automatic Bank Draft

This is the worry-free option that comes with perks! With automatic bank draft:

• Your bill amount is automatically deducted from your bank account on the 10th of the month
• There are no setup fees or charges
• You receive a one-time $20 credit just for signing up!

To enroll, download the Bank Draft Sign-Up Form from the Forms & Reports section of the CCRWC website.

5. E-Billing

If you sign up for e-billing through CCRWC, you’ll receive your monthly bill via email AND get a $25 one-time credit toward your water bill! To sign up, complete the e-billing form from the Forms and Reports section of their website.

6. In-Person Payments

You can pay in person at the CCRWC office using cash, check, money order, or debit/credit card. Their office is located at:

Chesterfield County Rural Water Co., Inc.13598 Hwy 9Chesterfield, SC 29709

They also have a payment drop-box at the drive-thru for after-hours convenience.

7. Payment Through Bank Online Bill Pay

Many banks offer online bill payment services through their websites. Payments may take up to seven business days to post to your account, so plan accordingly!

Avoiding Late Fees and Service Disconnection

Nobody wants to deal with late fees or having their water shut off. Here’s what you need to know to avoid problems:

For Virginia Residents

1. Pay within 25 days of the billing date
2. Late penalties: $1.50 or 5% of the unpaid balance (whichever is greater)
3. Monthly interest: 1% of the delinquent balance each month it remains unpaid
4. Disconnection process:
   • You’ll receive a red bill as a reminder if payment isn’t received
   • A blue door hanger “courtesy notification” will be delivered about 25 days after the original bill’s due date ($10 fee added)
   • If you don’t pay within 10 days after the courtesy notification, service will be disconnected with a $20 disconnection fee

To restore service after disconnection, you must pay the full amount including all fees and penalties.

For South Carolina Residents

For CCRWC customers, bills are typically due by the 10th of the month. To avoid late fees, mail your payment at least 5-7 business days before the due date.

Pro Tips I’ve Learned Along the Way

After dealing with these utilities for a while, here are some insider tips I’ve discovered:

1. Set up AutoPay! It’s seriously the best way to avoid late fees. I set mine up last year and haven’t worried about my water bill since.

2. Register for paperless billing – It’s better for the environment and creates less clutter in your home.

3. Avoid visiting the office near the 10th of the month – These are peak times with long wait lines.

4. Check for leaks if your bill seems high – A running toilet can waste thousands of gallons and cost you big money! The Chesterfield VA Utilities Department has a whole page dedicated to high usage and leak information.

5. Consider the Third Party Notification Program (VA residents) – This free service allows a family member, friend or other designee to receive copies of past-due notices, which is great for helping elderly family members.

6. Take advantage of sign-up bonuses (SC residents) – CCRWC offers a $20 credit for signing up for automatic bank draft and a $25 credit for signing up for e-billing. That’s $45 in free money!

What to Do When You Move

Moving Out

If you’re moving out of a property in Chesterfield County, VA, contact the Utilities Department to disconnect service. This prevents you from being charged for the next tenant’s water usage.

Moving In

New residents need to establish service by contacting the appropriate utility company:

• Virginia residents: Contact the Chesterfield County Utilities Department at 804-748-1291
• South Carolina residents: Contact Chesterfield County Rural Water Co., Inc. at 843-623-6090

Final Thoughts

Paying your Chesterfield County utility bill doesn’t have to be stressful! With so many convenient options available, you can choose the method that works best for your lifestyle.

Have questions about paying your Chesterfield County utility bill? Drop a comment below and I’ll try to help!

This article was last updated on October 14, 2025. Payment methods and procedures may change, so always check with your utility provider for the most current information.