Electricity is an essential part of our daily lives, powering our homes, businesses, and communities. As a resident of Edmond, Oklahoma, you rely on Edmond Electric Cooperative to provide reliable and affordable electricity. However, there may be times when you need to start or stop your service, explore billing and payment options, or stay informed about power outages in your area. Thats why weve put together this article to guide you through the process and ensure you have all the information you need. Whether youre a new customer or a long-time member, this article will cover everything you need to know about Edmond Electric Cooperatives start/stop service, billing and payment options, power outage map, and how to get in touch with us for any further assistance. So lets dive in and learn more about how we can keep your lights on and your community thriving.Edmond Electric Cooperative is a locally owned and operated electric utility company that serves the city of Edmond, Oklahoma and its surrounding areas. As a cooperative, the company is owned by its members, who are also its customers. This unique business structure allows for a closer relationship between the company and its customers, as decisions are made for the benefit of the community rather than for profit. Established in 1938, Edmond Electric Cooperative has been providing reliable and affordable electricity to its members for over 80 years. The companys main business is to generate, transmit, and distribute electricity to residential, commercial, and industrial customers in its service coverage area. This includes the city of Edmond and parts of Logan and Oklahoma counties. The company is committed to providing its members with high-quality and affordable electric services while also promoting energy efficiency and sustainability. Edmond Electric Cooperative is located at 1200 S Broadway in Edmond, Oklahoma. Customers can reach the company by phone at (405) 348-9950 or through their website at www.edmondelectric.com. The website also provides a variety of resources for customers, including billing and payment options, outage maps, and ways to contact the company for any inquiries or concerns. To start or stop service with Edmond Electric Cooperative, customers can visit the companys website or call their customer service line. The website offers a convenient online form for customers to submit their service requests, while the customer service line is available during business hours for any assistance. Customers can also manage their account and make payments online through the companys website, or they can choose to enroll in automatic payments for a hassle-free experience. In the event of a power outage, Edmond Electric Cooperative has a power outage map available on their website that shows the current outages in the area. This map is updated in real-time and provides customers with information on the cause of the outage and the estimated time for power to be restored. Additionally, the company has a 24/7 customer service line for customers to report outages and receive assistance. Edmond Electric Cooperative is a vital part of the community in Edmond, Oklahoma. As a locally owned and operated electric utility company, they are committed to providing their members with reliable and affordable electricity. Their customer-centered approach and commitment to sustainability make them a trusted and valued company among their members. With a wide range of services and resources available, Edmond Electric Cooperative continues to serve the community with excellence and dedication.
Hey there fellow Edmond residents! If you’re anything like me keeping track of utility bills can feel like a real hassle. Between water, electric, and other city services, it’s easy to lose track of payment dates and methods. I’ve been living in Edmond for years now, and I’ve seen how the city’s payment systems have evolved. Today, I’m excited to share everything you need to know about Edmond bill pay options in 2025.
The good news? The City of Edmond has really stepped up their game with their Smart Choice program This new system makes managing and paying your utilities easier than ever before Whether you’re a tech-savvy resident who prefers online payments or someone who likes the traditional methods, Edmond’s got you covered with multiple convenient options.
Let’s dive into the world of Edmond bill pay and discover how to make your utility payments stress-free!
Smart Choice: Edmond’s New Online Portal for Bill Management
What Exactly is Smart Choice?
Smart Choice is Edmond’s upgraded utility management system that replaced the old eCityExpress portal. It’s more than just a bill payment system – it’s a comprehensive tool that helps you track and manage your utility usage while allowing the City’s utilities to provide enhanced services and programs.
The program included upgrading both electric and water meters in residential and commercial properties across Edmond. These “smart meters” now communicate with the new online portal at smartchoice.edmondok.gov, giving residents access to detailed information about their utility usage.
Key Features of the Smart Choice Portal
The Smart Choice portal offers several advantages over the previous system:
- Next-day data access: View your electric and water usage from the previous day
- Historical hourly usage tracking: See patterns in your utility consumption over time
- Usage comparison tools: Compare current usage to previous periods
- Outage reporting: Report and track service outages directly through the portal
- Bill management: View and pay bills, just like before, but with more detailed information
I personally love being able to see my hourly usage patterns. It’s helped me identify when my electric consumption spikes and make adjustments to save money!
Getting Started with Smart Choice
If you already had an account with the old eCityExpress system, you’ll need to re-register for Smart Choice. Here’s what you need:
- Your customer account number (found on your monthly utilities statement)
- Visit smartchoice.edmondok.gov
- Follow the registration prompts
- Set up your new login credentials
Don’t worry if you had auto-pay set up previously – those settings weren’t affected by the switch to the new system.
For new customers or those who never had an online account before, you can register at the same website. The registration process is straightforward and only takes a few minutes.
Comprehensive Guide to Edmond Bill Pay Options
While Smart Choice is the newest and most feature-rich option for managing your Edmond utilities, the city understands that residents have different preferences when it comes to bill payment. Here’s a complete breakdown of all the ways you can pay your Edmond utility bills in 2025:
1. Online Payment through Smart Choice
This is definitely the most convenient option. Smart Choice lets you pay your bills online without any fees! You can:
- Make one-time payments
- View your payment history
- Access detailed usage data
- Set up payment reminders
To get started, simply visit smartchoice.edmondok.gov and create an account or log in to your existing one.
2. Auto Pay
Want to make sure you never miss a payment? Auto Pay is a great option for busy residents. With this service, your payment is automatically deducted from your chosen account when your bill is due.
To set up Auto Pay:
- Sign in to your Smart Choice account
- Navigate to the Auto Pay section
- Enter your bank account or credit card information
- Select your preferred payment date
You can cancel Auto Pay anytime through your Smart Choice account.
3. Payment Kiosks
Edmond offers several payment kiosk locations throughout the city. These are perfect if you prefer paying in person but want to avoid lines.
FREE Kiosk Locations:
- City of Edmond North Timbers (2824 Progressive Drive – Lobby)
- City First Office Foyer (24 E. First Street – South Entrance, Facing Sprouts)
Additional Kiosk Locations:
- Homeland (1151 N. Bryant Ave.)
- Crest (2200 W. 15th St. and 2933 N. Sooner Rd.)
- 7-11 (1500 S. Boulevard, 1230 N. Kelly Ave., and 325 E. Ayers St.)
I’ve used the kiosk at City First Office several times, and it’s super quick and easy!
4. In-Person Payment
If you prefer the traditional approach of paying in person, you can visit:
City of Edmond North Timbers Lobby
2824 Progressive Drive
Edmond, OK 73034
The lobby is open Monday through Friday, 8:00 am – 5:00 pm.
5. Pay by Phone
This is a great option when you’re in a hurry! You can pay your bill over the phone using a debit/credit card or check through the free Telepay IVR system.
Simply call (405) 359-4541 during their phone hours:
- Monday – Thursday: 7:30 am – 5:30 pm
- Friday: 7:30 am – 11:30 am
6. Mail Your Payment
If you prefer the old-school method of mailing a check, you can send your payment to:
Payment Processing Center
City of Edmond Utility Payments
P.O. Box 268927
Oklahoma City, OK 73126-8927
Remember to include your account number on your check to ensure proper crediting to your account!
Special Programs to Help Manage Your Utility Costs
Beyond just payment options, Edmond offers several programs to help residents better manage their utility expenses. These programs can be particularly helpful for budgeting and avoiding unexpected high bills.
Average Monthly Payment Plan
The Average Monthly Billing program helps you avoid seasonal spikes in your utility bills by spreading your costs evenly throughout the year. Instead of paying high bills during peak summer or winter months, you’ll pay roughly the same amount each month.
To sign up for Average Monthly Billing:
- Log in to your Smart Choice account
- Navigate to the Programs section
- Select “Average Monthly Billing”
- Follow the prompts to enroll
You can also sign up or cancel by calling the Utility Customer Service at (405) 359-4541.
Energy Audit Program
Want to lower your bills permanently? The City of Edmond offers energy audits to help identify ways to make your home more energy efficient. During an audit, a professional will inspect your home and recommend improvements that could reduce your energy consumption.
While this isn’t directly a bill payment option, it’s definitely worth considering if you want to reduce your utility costs in the long run.
Understanding Smart Meters: The Technology Behind Smart Choice
The Smart Choice program is powered by advanced “smart meters” for both electricity and water service. These meters use low-powered radio technology to send your usage readings to the City of Edmond offices through a secure network.
Benefits of Smart Meters for Residents
Smart meters offer several advantages over traditional meters:
- No more estimated readings: Your bills will be based on actual usage
- Detailed usage data: See when and how you’re using utilities throughout the day
- Faster outage detection: The system can automatically notify the city about outages
- Remote connections: Service can often be started or stopped remotely without a technician visit
Safety of Smart Meters
Some residents have expressed concerns about the safety of smart meters. The City of Edmond has addressed these concerns by explaining that:
- The meters meet American National Standards Institute (ANSI) requirements
- They are certified by Underwriters Laboratories (UL)
- The radio frequency signals are brief and infrequent (average of 83 seconds per day)
- The signal strength is very weak (0.0 mW/cm² at just 3 inches from the meter)
- Emissions decrease sharply with distance
Common Questions About Edmond Bill Pay
Since I started using Smart Choice, I’ve heard lots of questions from neighbors and friends about the system. Here are answers to some of the most common ones:
“Do I have to use Smart Choice to pay my bill?”
Nope! While Smart Choice offers the most features, you can still pay your bill through any of the other methods mentioned above. You can use payment kiosks, pay by phone, mail in your payment, or pay in person.
“What happened to my old eCityExpress account?”
The eCityExpress portal has been replaced by Smart Choice. While your payment settings (like auto-pay) transferred over, you’ll need to create a new login for Smart Choice.
“Can I still see my old bill history?”
Yes! Once you register for Smart Choice, you’ll have access to your historical bill information. Plus, you’ll now have access to detailed hourly usage data that wasn’t available before.
“What if I have trouble registering for Smart Choice?”
If you’re having issues with registration, you can contact Utility Customer Service at (405) 359-4541. Their knowledgeable staff can help you through the process.
“Is there a fee for using any of these payment methods?”
Good news! The City of Edmond doesn’t charge any fees for any of their payment options. This includes online payments, auto-pay, phone payments, and in-person payments.
Tips for Managing Your Edmond Utility Bills
After years of paying Edmond utility bills, I’ve picked up some helpful strategies:
- Set up account alerts: Configure Smart Choice to send you notifications when your bill is ready or when usage spikes
- Take advantage of historical data: Use the usage graphs to identify patterns and potential areas for conservation
- Consider Average Monthly Billing: If your budget needs consistency, this program can help avoid seasonal spikes
- Pay attention to due dates: Make note of when your bills are typically issued to avoid late fees
- Explore energy efficiency programs: The city offers rebates and programs for energy-efficient improvements
Contact Information for Utility Customer Service
If you need assistance with anything related to your Edmond utility bills, here’s who to contact:
Utility Customer Service
Phone: (405) 359-4541
Fax: (405) 359-4814
After Hours/Emergency: (405) 359-4338
Office Hours
Phone Hours:
- Monday – Thursday: 7:30 am – 5:30 pm
- Friday: 7:30 am – 11:30 am
Lobby Hours:
- Monday – Friday: 8:00 am – 5:00 pm
Email
General Customer Service: Available through the website contact form
New Accounts: Available through the website contact form
Final Thoughts: Embracing the Future of Edmond Bill Pay
As an Edmond resident, I’ve really appreciated the city’s efforts to modernize their utility systems. The Smart Choice program represents a significant upgrade from previous systems, offering more control and insights into our utility usage.
Whether you’re tech-savvy and love the detailed data of Smart Choice or prefer the simplicity of traditional payment methods, Edmond has created options for everyone. The city continues to balance innovation with accessibility, ensuring that all residents can easily manage and pay their utility bills.
Remember that the Utility Customer Service team is always available to help with questions or concerns about your bill or payment options. They’ve been super helpful anytime I’ve called with questions!
Have you tried the new Smart Choice portal yet? What’s been your experience with Edmond’s utility billing system? I’d love to hear about it in the comments below!
Frequently Asked Questions (FAQs)
Here are some common questions and answers related to starting/stopping service at Edmond Electric Cooperative:
The cost depends on various factors such as the type of service, location, and meter type. You can contact customer service for a more accurate estimate.
Yes, you can start/stop service on the weekend by using the online portal or by calling customer service. However, if you choose to start/stop service in person at the office, business hours may apply.
It is recommended to provide at least 2 business days notice to start/stop service. This will ensure that your service is transferred or disconnected on the requested date.
You can pay for starting/stopping service by check, credit card, or automatic bank draft. These options are available online, by phone or in person.
Starting or stopping service at Edmond Electric Cooperative is a simple and hassle-free process. You can choose to do it online, by phone, or in person. It is recommended to give at least 2 business days notice to ensure a smooth transfer or disconnection of service. If you have any further questions, you can always contact customer service for assistance. Power Outage Map: At Edmond Electric Cooperative, we understand that power outages can be disruptive and frustrating for our customers. Thats why we have developed a comprehensive Power Outage Map that allows you to easily check the status of power outages in your area. Heres how you can view the Power Outage Map: 1. Visit our website: The Power Outage Map can be easily accessed through our website. Simply go to our homepage and click on the “Outages” tab on the top navigation menu. 2. Enter your location: Once you are on the Outage page, you will see a map of Edmond with different colored markers. You can either zoom in to your location or enter your address in the search bar to view the specific outage information for your area. 3. Understand the markers: The colored markers on the map represent different status of power outages. Green markers indicate that power has been restored in that area, yellow markers mean there is an ongoing outage, and red markers represent a planned outage. Reporting an Outage: In the event of a power outage, we want to make sure that it is resolved as quickly as possible. Thats why we encourage our customers to report any outages to us. Heres how you can report an outage: 1. Call our 24/7 outage number: You can report an outage by calling our dedicated outage number at (800) 272-9741. Our customer service representatives will be available to assist you at any time. 2. Use our mobile app: You can also report an outage through our mobile app, which can be downloaded from the App Store or Google Play. Once you have downloaded the app, you can easily report an outage and check the Power Outage Map through your phone. 3. Report online: You can also report an outage through our website by clicking on the “Report Outage” button on the Outages page. You will be prompted to enter your account number and contact information before reporting the outage. Power Restoration Process: We understand that losing power can be frustrating, but our team is working around the clock to restore power as quickly and safely as possible. Here are three things you should know about our power restoration process: 1. Safety first: Our top priority is the safety of our customers and our employees. Before restoring power, our crew will ensure that the area is safe and that all necessary precautions have been taken. 2. Progress updates: We understand that during a power outage, our customers want to know when their power will be restored. Thats why we provide regular updates on the Power Outage Map and through our social media platforms. 3. Prioritizing critical areas: During a widespread outage, our team will prioritize critical areas such as hospitals, schools, and public safety facilities to ensure that these areas have power restored first. Tips: While we work to restore power, here are some tips to keep you and your family safe during a power outage: – Use flashlights instead of candles to avoid fire hazards. – Turn off and unplug any appliances, except for one light, to avoid overloading the system when power is restored. – Avoid opening the refrigerator and freezer to keep food from spoiling. – If using a generator, make sure it is placed outside and away from any windows or doors to avoid carbon monoxide poisoning. At Edmond Electric Cooperative, we strive to provide reliable and efficient service to all our customers. We hope that our Power Outage Map and reporting process will help make power outages a little less inconvenient for you. Thank you for choosing Edmond Electric Cooperative.
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Billing & Payment Options
Edmond Electric Cooperative offers its customers a variety of billing and payment options to make the process convenient and customizable. These options are designed to make it easier for customers to manage their accounts and pay their bills on time. Some of the options offered by Edmond Electric Cooperative are:
With the online bill pay option, customers can pay their bills anytime and anywhere. All they need is an internet connection and a banking account. This option allows customers to set up automatic payments, view their payment history, and receive billing notifications via email. It is a quick and convenient way to stay on top of the bills without leaving the comfort of your home.
The automatic bank draft option allows customers to set up direct payments from their bank account. This eliminates the hassle of writing checks or remembering due dates. Customers can choose the date the payment is deducted from their account and have peace of mind knowing that their bill will be paid on time every month.
Customers can also make payments over the phone by calling Edmond Electric Cooperatives customer service line. This option is convenient for those who do not have internet access or prefer not to use online payment methods. Customers can make payments using their credit or debit card, and the payment will be posted to their account immediately.
Customers can visit Edmond Electric Cooperatives office to make payments in person. The office is open during regular business hours, and customers can pay with cash, check, or credit/debit card. This option allows customers to get personal assistance and ask any questions they may have about their bill or payment options.
Customers can also choose to mail in their payment to the address listed on their bill statement. This option may take longer than the others, so customers are advised to plan accordingly to ensure their bill is paid on time.
In addition to these payment options, Edmond Electric Cooperative also offers budget billing, which allows customers to pay a consistent amount each month based on their average usage. This can help customers budget their expenses and avoid any surprises in their bill.
Edmond Electric Cooperatives billing and payment options are designed to provide convenience and flexibility to its customers. By offering a variety of options, customers can choose the method that works best for them and stay on top of their bills. For any questions or concerns regarding billing and payment, customers can always reach out to Edmond Electric Cooperatives customer service team for assistance.
