A Comprehensive Guide to Paying Your Troy, Ohio Water Bill (And All You Need to Know)

Have you been staring at your Troy water bill wondering about the easiest way to pay it? I’ve been there too! As a Troy resident for several years I’ve tried pretty much every payment method the city offers. Let me walk you through everything you need to know about paying your Troy, Ohio water bill and managing your utility services.

How to Pay Your Troy Ohio Water Bill: Multiple Options for Your Convenience

The City of Troy offers several convenient methods to pay your water and utility bills. Here’s what I’ve found works best depending on your situation:

Online Payment Portal

The most convenient option for many of us is the online payment portal Troy has recently updated their system to accept multiple payment methods

• Credit/Debit Card Payments: You can pay using MasterCard, Visa, Discover, or American Express through the Nuvei Citizen Portal at https://troyohio.payacp.com/.

  • Note: There is a 2.60% processing fee for credit/debit card transactions

• ACH Bank Transfers Pay directly from your checking or savings account

  • This option incurs a smaller $1.25 flat fee per transaction

To get started with online payments:

1. Visit https://troyohio.payacp.com/
2. Register your account using your account number and service address
3. Once registered, you can view current and past bills and make payments

In-Person Payments

I sometimes prefer handling my bills in person, and Troy makes this easy too:

• City Hall Location: 100 S. Market St., Troy, OH 45373
• Hours: Regular business hours (Check with City Hall for specific times)
• Payment Methods Accepted: Cash, check, money order

Mail-In Payments

For those who prefer the traditional route:

• Make checks payable to “City of Troy”
• Mail to: City of Troy Utilities, 100 S. Market St., Troy, OH 45373
• Include your account number on your check or money order

Automatic Payments

If you’re forgetful like me, set up automatic payments:

• If you’re already enrolled in ACH payments through the City of Troy, this will remain in place
• For new enrollments, contact the Utility Billing Department

Understanding Your Troy Utility Bill

Your Troy utility bill isn’t just for water – it covers several services:

• Water service
• Sewer service
• Refuse collection
• Recycling
• Storm water assessments (if applicable)
• Other possible city services (bulk water usage, assessments for weed mowing, etc.)

Setting Up New Utility Service in Troy

Just moved to Troy? Welcome neighbor! Here’s what you need to do:

1. Visit the Utility Billing & Collection Department on the first floor of City Hall
2. Bring identification and proof of residency
3. Complete the appropriate service contract:
   • Owner Utility Service Contract (if you own the property)
   • Tenant Utility Service Contract (if you’re renting)
4. Pay any required deposits
5. Your service will typically be activated within 1-2 business days

Special Programs for Troy Residents

Irrigation Account Information for 2025

If you have a residential irrigation system, here’s what you should know:

• Reconnection Date: Week of April 21, 2025
• Disconnection Date: Week of October 20, 2025
• Custom Scheduling Fee: $25 if you need connection/disconnection outside these dates
• Deadline to Request Custom Schedule: Contact the office before April 14 for custom reconnection

Important: You must have a backflow certification completed and submitted to Miami County Public Health. Contact them at (937) 573-3534/3535 or [email protected].

New Lawn Program

If you’re establishing a new lawn, Troy offers a special billing program to help with the extra water usage.

Swimming Pool Program

Filling a swimming pool? Troy has a program that might save you money on sewer charges associated with filling your pool.

Leak Adjustment

Discovered a water leak? Don’t panic! Troy offers a leak adjustment program that may help reduce the financial impact of a water leak.

Viewing Your Bill Online Before It Arrives

I love being able to check my bill before it arrives in my mailbox. To do this:

1. Register your account at the payment portal
2. Use your account number and service address exactly as they appear on your bill
3. Gain access to current and past bills

E-Billing Option

Want to go paperless? I switched to e-billing last year and it’s been great:

• Register to receive your statement by email
• Reduce paper waste
• Get your bill faster
• Never lose a bill again!

Contact Information for Questions or Issues

If you have questions about your bill or service:

• Phone: 937-335-4151
• Fax: 937-440-1352
• Email: Available through the city website
• In Person: City Hall, 100 S. Market St., Troy, OH 45373
• Contact Person: Veronica Showalter, Fiscal Manager

Common Questions About Troy Utility Bills

Where can I come to pay my bill?

You can pay at City Hall, located at 100 S. Market St., on the first floor.

What payment methods can I use?

Cash, check, credit/debit cards, and ACH bank transfers are all accepted, though online payments have service fees.

How can I contact customer service?

Call 937-335-4151 during regular business hours for assistance with your utility account.

My Personal Experience with Troy Utilities

When I first moved to Troy, I was a bit confused about the utility setup process. I remember walking into City Hall not knowing what documents I needed, but the staff was super helpful! They walked me through filling out the tenant agreement and had my utilities connected the next day.

I’ve found the online payment system to be really convenient, especially since I travel occasionally for work. Being able to check my bill status from anywhere and pay with a credit card has saved me from late fees more than once!

The only hiccup I’ve experienced was when I had a small water leak under my kitchen sink that went unnoticed for about two weeks. My bill was nearly double! But I learned about the leak adjustment program, submitted the necessary documentation after my plumber fixed the issue, and received a partial adjustment on my bill. It wasn’t a complete refund, but it definitely helped ease the pain.

Tips for Managing Your Troy Water Bill

• Monitor usage: Keep an eye on your consumption patterns to spot potential leaks
• Consider e-billing: Never miss a bill with email notifications
• Set calendar reminders: Mark payment due dates if you don’t use automatic payments
• Take advantage of special programs: Swimming pool fills and new lawns have special considerations
• Report issues promptly: Contact the utility department immediately if you notice problems with your service

Conclusion

Paying your Troy, Ohio water bill doesn’t have to be complicated! Whether you prefer the convenience of online payments or the tradition of mailing a check, the City of Troy offers multiple options to fit your lifestyle. The utility department is there to help with questions, special circumstances, and service changes.

Have you found another convenient way to manage your Troy utility bills? What’s been your experience with the city’s services? I’d love to hear about it in the comments below!

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This blog post was last updated October 14, 2025, with the latest information from the City of Troy Utility Billing & Collection Department. For the most current information, always check the official Troy, Ohio website or contact the department directly.