Are you tired of struggling with your RG&E bill payments? I’ve been there too! After years of dealing with Rochester Gas and Electric billing, I’ve gathered all the easiest ways to pay your utilities without the hassle. Whether you prefer online payments, phone options, or good old-fashioned checks, this comprehensive guide has got you covered.
Quick Summary of RG&E Payment Options
Before diving into details, here’s a quick glance at all the ways you can pay your Rochester Gas and Electric bill
- Online payments through My Account login or Guest Checkout
- Automated phone service available 24/7
- Customer service representatives by phone
- Mail-in payments via check or money order
- Text payment alerts to stay on top of due dates
Online Bill Pay Options – The Most Convenient Way
The easiest and fastest method to pay your RG&E bill is through their online system. RG&E offers two primary online payment options:
1. My Account Login
This is the quickest option if you already have an account set up Here’s how it works
- Visit the RG&E website (www.rge.com/account/waystopay/payonline)
- Click on “Log In”
- Enter your account credentials
- Follow the prompts to make your payment using bank account, credit or debit card
The best part? You can access payment history, set up recurring payments, and manage your account all in one place.
2. Guest Checkout
Don’t have an account or prefer not to create one? No problem! Guest checkout is perfect for one-time payments:
- Go to the RG&E payment page
- Select “Guest Checkout”
- Have your 11-digit RG&E account number ready (it’s on your bill!)
- Pay using your bank account or credit/debit card
Important note If you’re enrolled in eBill, you’ll need to log in rather than use guest checkout
Phone Payment Options – No Computer Needed!
Not everyone loves paying bills online. If you prefer speaking with someone or using an automated system, RG&E offers great phone payment options:
Automated Phone Service
- Call 800-295-7323
- Available 24/7 (yes, even at 3 AM when you suddenly remember your bill is due!)
- Follow the prompts to make your payment
- Keep your account number and payment method ready
Customer Service Representative
Sometimes you just need to speak with a human. For personalized assistance:
- Call 800-743-2110
- Available Monday through Friday, 7:00 a.m. to 7:00 p.m.
- The representative can help with payments and answer any billing questions
Mail-In Payments – The Traditional Approach
If you prefer the traditional method of mailing in your payment, RG&E still accepts checks and money orders. Here’s what you need to know:
- Make your check or money order payable to “RG&E”
- Mail to: RG&E, P.O. Box 847813, Boston, MA 02284-7813
- Allow sufficient mailing time (at least 5-7 business days before due date)
- Write your account number on your check
Useful Payment Tips and Information
Payment Processing Time
Be aware that payments don’t post instantly! RG&E recommends allowing two to three business days for your payment to post to your account. To avoid late payment charges, make your payment at least three business days before the “Last Day to Pay” date shown on your bill.
Text Notifications for Payments
Want to know when your payment posts? RG&E offers a convenient text alert service:
- Text “REG” to 743898
- Follow the prompts to enroll in payment alerts
- Receive notifications when your payments post
Note: Message and data rates may apply. Text STOP to 743898 to stop receiving alerts.
Urgent Termination Notice Payments
If you’ve received a termination notice and the due date is today or has passed, don’t use the online system! Instead:
- Contact RG&E directly at 877-266-3492
- Available Monday through Friday, 7 a.m. to 7 p.m.
- They can help prevent service disconnection
Common Questions About RG&E Bill Payments
What is KUBRA?
KUBRA is a company RG&E partners with to process credit and debit card payments. When you make an online payment, you might notice KUBRA mentioned in the process – this is normal and secure.
Can I pay someone else’s RG&E bill?
Yes! As long as you have the account number and your own payment information, you can pay a bill for an account not in your name. This is handy for helping family members or tenants.
What credit cards does RG&E accept?
RG&E accepts:
- MasterCard
- VISA
- Discover
- Debit cards with VISA or MasterCard logo
Do I get a confirmation when I pay?
Yes – you’ll receive a confirmation number for your records. It’s a good idea to write this down or save it. Even better, provide your email address when prompted, and the confirmation will be sent directly to you.
Important System Maintenance Notice
Heads up! RG&E’s mobile app, online payments and My Account will be temporarily unavailable on Saturday, October 18th beginning at 10:00 pm while they perform routine maintenance. Service should be restored by 10:00 am Sunday, October 19th. Plan your payments accordingly!
Tips to Make Bill Paying Easier
After years of managing utility payments, I’ve picked up a few tricks that make the whole process smoother:
- Set calendar reminders a week before your bill is due
- Consider AutoPay if you haven’t already (it’s a lifesaver for forgetful folks like me!)
- Keep your account number somewhere accessible instead of hunting for it every month
- Save the RG&E payment page to your favorites for quick access
- Enroll in text alerts to know exactly when payments post
Budget Billing: A Smart Option for Predictable Payments
If you struggle with fluctuating bill amounts (especially during those brutal Rochester winters!), RG&E offers Budget Billing. This option averages your yearly usage so you pay approximately the same amount each month, making budgeting much easier.
Other Helpful RG&E Services
While we’re focused on bill payment, it’s worth mentioning a few other helpful services RG&E offers:
- Energy savings programs and rebates
- Usage tracking tools to monitor consumption
- Emergency outage reporting
- Start/stop service options when moving
Final Thoughts
Paying your Rochester Gas & Electric bill doesn’t have to be complicated. With multiple convenient payment options, you can choose the method that works best for your lifestyle. The most important thing is making payments on time to avoid late fees or service disruption.
Remember to allow sufficient processing time regardless of which payment method you choose. When in doubt, paying a few days early is always safer than cutting it close.
Do you have a preferred way to pay your RG&E bill? I personally switched to AutoPay years ago and haven’t looked back, but I know many people prefer the control of manual payments each month. Whatever works for you is the right choice!
Need More Help?
If you’re having payment difficulties or need additional assistance, don’t hesitate to contact RG&E Customer Service at 800-743-2110, Monday through Friday from 7 a.m. to 7 p.m. They can often work with you on payment arrangements if you’re experiencing financial hardship.
Stay warm, stay bright, and hopefully this guide has made managing your Rochester Gas and Electric payments just a little bit easier!
Learn More: Online Payment Portal
- Learn more about the eCitizen portal here
- Discover answers to eCitizen portal frequently asked questions here
- Register for the eCitizen portal here
- Returning users sign in here
- For a list of alternative payment options, click here
- Learn more about tax and water billing here
A charge of $20 shall be imposed for each dishonored check, e-check or other tendered payment submitted to the City of Rochester in accordance with the City Charter §8-23.
eCitizen portal fee schedule
| Payment Method | Payment Amount | Fee |
| Electronic Check | any | $1.00 |
| Credit/Debit Cards | $0.01 to $100.00 | $2.75 |
| $100.01 or greater | 2.75% |
For technical support questions regarding your online account, email [email protected] or call 1-800-926-3466.
