The average electric bill in Wisconsin has significantly increased and is impacting many households. In 2022, the average electric bill in Wisconsin was around $106.94 per month, with an average rate of 15.62 cents per kWh and a monthly consumption of 684 kWh. The electric rate increased to 17.82 cents per kWh with a monthly usage of 684 kWh and a utility bill of $121.89 in 2024, marking the high expenses on electricity.
For this reason, people are looking for renewable energy sources to charge their household appliances in Wisconsin. Jackery Solar Generators are robust and efficient charging solutions that can power most household appliances for long hours. The Jackery Solar Generator 2000 Plus and Jackery Solar Generator 3000 Pro are great home battery backups to efficiently charge appliances and lower your reliance on the utility grid.
Are you tired of scrambling to pay your Adams Columbia Electric bill at the last minute? Maybe you’ve even faced the dreaded late fee because life got busy? We’ve all been there, and that’s why I wanted to share everything I know about ACEC’s bill payment options
After helping my elderly parents set up auto pay for their utility bills last month, I realized how confusing these systems can be! So here’s my comprehensive breakdown of Adams Columbia Electric’s payment methods that’ll save you time and stress.
Quick Summary of Adams Columbia Electric Payment Options
Before diving into details here’s a quick overview of your options
- SmartHub online portal
- Quick Pay (no login required)
- Auto Pay enrollment
- Payment by phone
- In-person payments
- Mail-in payments
- Multiple account payments
Understanding Your ACEC Bill Pay Options
1. SmartHub Online Portal
SmartHub is probably the most convenient way to manage your Adams Columbia Electric account. I started using it last year and honestly wish I’d switched sooner!
To access SmartHub
- Visit the customer portal at https://myaccount.adamselectric.coop/onlineportal/
- Click “Sign In” if you already have an account
- Or select “Create New user” if you’re setting up for the first time
What you can do with SmartHub:
- View your account history and profile
- Check your usage history (super helpful for tracking energy consumption!)
- Make one-time payments
- Set up auto payments
- Schedule future payments
- Manage multiple accounts
The interface is pretty user-friendly, although I did struggle a bit with finding the usage graphs at first. They’re under “Usage History” in case you’re looking!
2. Quick Pay Option
Sometimes you just need to make a fast payment without dealing with logins and passwords. That’s where Quick Pay comes in handy.
On the main portal page at https://myaccount.adamselectric.coop/onlineportal/, you’ll see a “Quick Pay” button with “PAY NOW” underneath. This lets you make a one-time payment without logging into your account. Super convenient when you’re in a hurry!
I’ve used this option several times when traveling and just needed to quickly pay my bill using my phone. Takes literally 2 minutes.
3. Auto Pay Enrollment
If you’re like me and constantly forget due dates, Auto Pay is a lifesaver. I’ve been using it for about 6 months and haven’t had to worry about a late payment since.
To set up Auto Pay:
- Login to your SmartHub account
- Go to “Billing & Payments”
- Select “Auto Payments”
- Follow the prompts to link your payment method
Your bill amount will automatically be deducted on the due date each month. No more calendar reminders needed!
4. Payment by Phone
Sometimes technology fails us, or maybe you just prefer talking to a real person. Adams Columbia Electric offers payment by phone through their customer service line.
For Adams Columbia Electric Cooperative:
- Call (800) 831-8629 for Customer Service & Billing
- Or (855) 957-3881 for Payments and Outages
Have your account info ready when you call. The representatives are usually pretty helpful – shoutout to Mark who walked me through a complicated billing question last summer!
5. In-Person Payments
If you prefer handling transactions face-to-face, ACEC has physical locations where you can pay your bill:
Friendship Office
- Address: 401 East Lake Street, Friendship, WI 53934
- Lobby Hours: Monday-Friday, 8:00 A.M. – 3:30 P.M.
Pardeeville Office
- Address: W6290 State Road 33, Pardeeville, WI 53954
- Note: This location has a drop box only
Wautoma Office
- Address: N1519 State Road 22, Wautoma, WI 54982
- Note: This location has a drop box only
I’ve visited the Friendship office a couple times – it’s super easy to find and the staff are very friendly.
6. Mail-In Payments
Old-school but reliable! You can mail your payment to:
Adams Columbia Electric Cooperative
P.O. Box 70
Friendship, WI 53934
Just remember to allow enough time for mail delivery before the due date. My neighbor always mails her payment about a week before it’s due, just to be safe.
7. Multiple Account Payments
If you manage several properties or help family members with their bills, ACEC makes it easy to pay multiple accounts at once.
Through the customer portal, look for the “Pay Multiple Accounts” option under “Billing & Payments.” This feature lets you make single payments across different accounts, saving you time and hassle.
My brother and I share responsibility for our parents’ utilities, and this feature makes it so much simpler to manage!
Benefits of Electronic Bill Pay
Switching to electronic payments with Adams Columbia Electric has several advantages:
- Convenience: Pay anytime, anywhere without stamps or envelopes
- Time savings: No need to write checks or visit payment locations
- Payment records: Easy access to your payment history
- Environmental impact: E-billing helps reduce paper waste
- Payment reminders: Get notifications before due dates
- Peace of mind: Auto Pay ensures you never miss a payment
E-Billing: A Green Alternative
Adams Columbia Electric also offers E-billing, which is their paperless billing option. By signing up, you’ll receive your bill electronically rather than through the mail.
To enroll in E-billing, look for the “E-Billing” section on the services page or “Bill Notification” under the Billing & Payments menu. The website mentions that this option helps “preserve the environment” – a small but meaningful way to reduce your ecological footprint.
I switched to paperless about a year ago and haven’t looked back. One less piece of mail to sort through every month!
Understanding Your Energy Usage
One of my favorite features of the ACEC customer portal is the ability to analyze your energy usage. This tool helps you understand your consumption patterns and potentially identify ways to save on your electric bill.
To access this information:
- Login to your account
- Select “Usage History” from the menu
- View your usage data in various formats (daily, monthly, yearly)
This feature has helped me realize that my electric usage spikes on weekends when I’m home all day. Now I try to be more conscious about turning off lights and appliances when not in use.
What To Do During an Outage
If you experience a power outage, you can report it directly through the customer portal:
- Click on “Outage” in the menu
- Follow the prompts to report your outage
The portal also shows outage alerts. You might see a notification like: “An outage has been reported for this account. Please click here to view more details.”
Last winter during that big ice storm, I used this feature to report our neighborhood outage. Was way easier than trying to call during a time when everyone else was calling too!
Community Programs
While managing your bill payments, you might also consider participating in some of ACEC’s community initiatives:
Penny Power Program
This program rounds up your electric bill to the next whole dollar, with the spare change going to charitable and non-profit organizations in your community.
For example, if your bill is $83.87, it would be rounded to $84, with the extra 13 cents donated to the program. Small change that makes a big difference when everyone participates!
My family has participated in this for years. It’s never more than 99 cents per month, but knowing it helps local organizations feels good.
Customer Support Options
If you encounter any issues with bill payments or have questions about your account, ACEC offers several support channels:
- Phone: (800) 831-8629 for Customer Service & Billing
- Email: [email protected]
- In-person: Visit the Friendship office during business hours
- 24-hour service: Call center available at (800) 232-4797
The customer service team is generally responsive and helpful. I emailed them once about a billing discrepancy and got a reply the next business day.
Final Thoughts
Managing your Adams Columbia Electric bill doesn’t have to be complicated or time-consuming. With multiple payment options available, you can choose the method that best fits your lifestyle and preferences.
Whether you prefer the convenience of online payments, the reliability of auto pay, or the personal touch of in-office transactions, ACEC has you covered. Their customer portal offers a robust set of tools not just for bill payment, but also for understanding your energy usage and managing your account.
I’ve found that setting up auto pay and e-billing has saved me time and prevented late payments, but everyone’s different in how they like to handle their bills. The important thing is finding what works best for your situation!
Have you tried any of these payment methods with Adams Columbia Electric? Which one works best for you? I’d love to hear about your experiences in the comments!
This article was last updated on October 14, 2025, based on the most current information available from Adams Columbia Electric Cooperative.
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Adams-Columbia Electric Cooperative
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