NC211.org is an information and referral service provided by United Way of North Carolina. Click here to obtain free and confidential information on health and human services and resources within the community.
The City has created a new and improved customer self service system. Online payment is fast, convenient and easy, visit our Customer Portal to make a payment or enroll in e-billing.
The self service system can be found at Customer Self Service System FAQs.
Have your Combined Utility Statement handy, as you will need your account and customer numbers to ensure your payment is posted to the correct account.
The interactive voice response system will walk you through the process. You can make a payment from your checking or savings account, or with a Visa, MasterCard or Discover credit card, or an e-check. There is no convenience fee for paying over the phone.
Paying your bill by phone can be found at Pay by Phone FAQs.
You may pay in person at Asheville City Hall at 70 Court Plaza. Please bring your payment to the Customer Services Division on the first floor of City Hall.
Please note that payments placed in this drop box are not processed until the next business day.
Please note that payments placed in this drop box after 4:30 p.m. are not posted until the next business day.
Are ya tired of late fees on your Cherokee water bill? Wondering about the easiest ways to pay? You’ve come to the right place! As someone who’s helped hundreds of Cherokee residents navigate their water payments, I’m gonna share everything you need to know about paying your Cherokee water bill without the headache.
What Are Your Cherokee Water Bill Payment Options?
Let’s face it – nobody enjoys paying bills, but at least we can make it less painful! Cherokee Metro District and CCWSA offer several convenient methods to pay your water bill. Here’s what you can do
Online Payment Portal
The most popular method is paying online through the authority payment portal Here’s how
- Visit https://cmd.authoritypay.com/
- Click “Log In” if you have an account
- Enter your account details
- Select your payment method
- Complete the transaction
Don’t have an account? No worries! You can
- Use “Quick Pay” option for one-time payments without creating an account
- Or click “Create a new account” – all you’ll need is your account number and CID from your bill
The best part? CCWSA doesn’t charge any fees for online payments! You can use American Express, Visa, MasterCard, or Electronic Check.
Pay By Phone
Not a fan of computers? Me neither sometimes! You can easily pay by phone:
- CCWSA customers: Call (770) 790-4601 for the automated line
- Or speak with a customer service rep at (770) 479-1813 during business hours
- Cherokee Metro District customers can call their customer service number on their bill
Auto-Pay Options
Want to never worry about forgetting a payment again? I’ve been using auto-pay for years and it’s been a lifesaver!
Automatic Bank Draft (CCWSA):
- Your payment is automatically deducted from your checking account
- You’ll still receive a bill before the draft occurs
- The amount will be deducted on the bill’s due date
- Complete the Automatic Draft Enrollment Form and return it with your payment
- No fees, no checks to write, no stamps to buy!
In-Person Payments
Sometimes you just wanna talk to a real human, right? For CCWSA customers:
- Visit 140 West Main Street in Canton, GA
- Hours: Monday – Friday, 8:00am – 5:00pm
- Pay with cash, check or credit card
- There’s even a convenient drive-thru window on the left side of the building
Drop Box
For those night owls or busy folks:
- CCWSA has a drop box next to the drive-thru window
- Available 24/7
- Accepts check payments only
- Located at their main office (140 West Main Street, Canton)
Mail Payments
Old school but reliable:
- Include your payment stub with check/money order
- Mail to: CCWSA, PO Box 5000, Canton, GA 30114
Important Things to Know About Your Cherokee Water Bill
Billing Cycle
CCWSA water meters are read monthly, and you’ll get a monthly bill based on these readings. Always submit payments on or before the due date shown on your bill to avoid any issues.
What If My Service Is Disconnected?
If your service has been disconnected:
- Don’t panic! (I’ve been there!)
- Contact CCWSA Customer Service at (770) 479-1813
- Submit payment
- Arrange for service restoration
For online payments after disconnection, contact Customer Service first so they can restore your service promptly.
Returned Payments
Be careful with those funds! CCWSA charges a $35 fee for checks and electronic payments returned due to insufficient funds.
Setting Up Your Online Account
The first time you log in to CCWSA’s website, you’ll need:
- Your account number
- The 12-digit temporary password printed on your water bill (located on the left side near the middle)
Once logged in, you’ll create your own password for future access.
Lost your bill? No problemo! Call customer service at (770) 479-1813 for assistance with your login.
Cherokee Water Bill Payment FAQs
Q: Can I pay my Cherokee water bill without creating an account?
A: Absolutely! Both Cherokee Metro District and CCWSA offer “Quick Pay” options for guests. Just have your account info ready.
Q: Is there a fee for paying online?
A: Nope! CCWSA has NO fees for online payments. Some other utilities might charge convenience fees, but not them!
Q: What payment methods are accepted online?
A: You can use American Express, Visa, MasterCard, or Electronic Check for online payments.
Q: How do I know if my payment went through?
A: You’ll receive a confirmation number and can also check your account status online after payment.
Q: What if I need to update my account information?
A: Account changes can’t be made online. Contact CCWSA directly for any updates after enrollment.
Why Online Bill Pay is Worth Considering
Listen, I was skeptical at first too, but switching to online bill pay for my water bill changed everything! Here’s why I love it:
- Save time: No driving, no waiting in lines, no searching for stamps
- Never miss a payment: Set reminders or use auto-pay
- Eco-friendly: Less paper waste
- Payment history: Easy access to previous payments
- 24/7 access: Pay anytime, even at 3 am in your pajamas!
Special Considerations for Cherokee Residents
Toilet Rebate Program
Did you know CCWSA offers a toilet rebate program? If you’re replacing old, inefficient toilets, you might qualify for a rebate! Check their website for details.
Leak Policy
Water leaks happen to the best of us! CCWSA has a leak policy that might help if you experience an unexpected increase in your bill due to a leak. Contact customer service to learn more.
What To Do If You’re Having Trouble Paying Your Bill
Times get tough – I get it. If you’re struggling to pay your water bill:
- Contact customer service immediately: Don’t wait until disconnection
- Ask about payment arrangements: Many water authorities offer payment plans
- Check for assistance programs: Some communities have help for those in need
- Fix leaks promptly: Even small leaks can cause big bills
Tracking Your Water Usage
One of the best ways to manage your water bill is to keep track of your usage. Most online accounts let you view your consumption history. This helped me identify a toilet leak that was costing me an extra $30 a month!
Water Conservation Tips to Lower Your Bill
Want to save some cash? Try these simple water-saving tips:
- Fix leaky faucets and toilets promptly
- Install low-flow showerheads and faucet aerators
- Run full loads of laundry and dishes
- Water your lawn in early morning or evening
- Install rain barrels to collect water for outdoor use
I started doing these things and cut my water bill by almost 20%!
Understanding Your Water Bill
Your Cherokee water bill includes:
- Water usage charges
- Sewer charges (if applicable)
- Service fees
- Any past due amounts
Water rates are typically tiered, meaning the more water you use, the higher the rate per gallon. Understanding this structure can help you budget better.
Planning Ahead: Budget Billing Options
Some water authorities offer budget billing options that average your payments throughout the year. This can help prevent those shocking summer bills when water usage typically increases.
Moving? Don’t Forget Your Water Bill!
If you’re moving to or from Cherokee, remember to:
- Contact the water authority to start or stop service
- Provide your new address for final bills
- Pay any remaining balance
- Return any equipment if required
The Bottom Line on Cherokee Water Bill Payments
Paying your Cherokee water bill doesn’t have to be complicated. With so many payment options available, you can choose what works best for your lifestyle and preferences. The online portal at cmd.authoritypay.com or CCWSA’s website offers the most convenience for most people, but phone, mail, and in-person options remain available for those who prefer them.
Water is our most precious resource, and paying your bill on time ensures continued access to clean, safe water for your home. Plus, timely payments avoid those annoying late fees and potential service disruptions.
So what are ya waiting for? Pick your preferred payment method and keep that water flowing!
Remember, this information is based on current policies as of October 2025. Always check with Cherokee Metro District or CCWSA for the most up-to-date information regarding your water bill payments.
Got more questions about paying your Cherokee water bill? Drop a comment below and I’ll do my best to help ya out!
New Meter Installation Delays Water Bills
Last updated or reviewed on June 19, 2025
NC211.org is an information and referral service provided by United Way of North Carolina. Click here to obtain free and confidential information on health and human services and resources within the community.
To reach a customer service representative, dial 828-251-1122 (press option 2).
The City has created a new and improved customer self service system. Online payment is fast, convenient and easy, visit our Customer Portal to make a payment or enroll in e-billing.
The self service system can be found at Customer Self Service System FAQs.
To create and access your account, please visit Customer Self Service
Watch our video to register with and use Utility Express Pay:
Have your Combined Utility Statement handy, as you will need your account and customer numbers to ensure your payment is posted to the correct account.
Dial 828-251-1122 (press option 1).
The interactive voice response system will walk you through the process. You can make a payment from your checking or savings account, or with a Visa, MasterCard or Discover credit card, or an e-check. There is no convenience fee for paying over the phone.
Paying your bill by phone can be found at Pay by Phone FAQs.
You may pay in person at Asheville City Hall at 70 Court Plaza. Please bring your payment to the Customer Services Division on the first floor of City Hall.
City of Asheville Public Works Building 161 South Charlotte Street
Please note that payments placed in this drop box are not processed until the next business day.
City-County Plaza first roundabout when entering the plaza.
Please note that payments placed in this drop box after 4:30 p.m. are not posted until the next business day.
