Are you a North Richland Hills resident struggling with your water bill payments? Trust me, I’ve been there! When I first moved to NRH, figuring out the water billing system was confusing. But now, after years living here, I’m gonna share everything you need to know about paying your City of North Richland Hills water bill efficiently.
The good news is that North Richland Hills offers multiple convenient ways to pay your water bill in 2025 Whether you’re tech-savvy and prefer online payments or old-school and like mailing checks, there’s an option that’ll work for you Let’s dive into all the payment options available!
Understanding Your North Richland Hills Water Bill
Before we get into payment methods, it’s important to understand how the billing cycle works. The City of North Richland Hills sends out utility bills once a month in eight different cycles Your specific bill date will fall on either a Tuesday or Friday, depending on what area of town you live in.
Here’s what you need to know:
- Bills are due 20 calendar days after the bill date
- Late payments incur a 10% charge (minimum $2.50 for residential accounts, $15 for commercial)
- Senior citizens are exempt from late penalties (yay for our seniors!)
6 Ways to Pay Your North Richland Hills Water Bill
1. Online Payment Portal
The most convenient option for most people is paying online. The city transitioned to a new online payment system in March 2025, so if you haven’t registered yet, you’ll need to do that first.
How to pay online
- Visit the city’s online payment portal
- Register if you’re a first-time user (you’ll need your account info)
- Set up payment methods and complete your transaction
Remember that any payments made after 5:00 p.m. will be processed the next business day, so plan accordingly if you’re cutting it close to the due date!
2. Pay by Phone
I personally love this option when I’m busy and forget until the last minute! The telephone payment system is available 24/7, making it super convenient.
To pay your water bill by phone:
- Call 817-989-9080
- Have both your customer number and account number ready
- Follow the automated instructions
If you’re looking at an older bill, remember that the numbers before the dash are your Customer Number, and the numbers after the dash are your Account Number.
3. Automatic Bank Draft
This is my personal favorite because I never have to remember to pay! You can sign up for automatic bank draft through the online payment portal.
Important note: If you previously set up a bank draft through the Water Office, it automatically transferred to the new system implemented in March 2025. However, if you set up auto-draft yourself through the old payment portal (Paymentus), you’ll need to re-register and set up your payment method through the new portal.
4. Your Bank’s Bill Pay System
Many people prefer using their own bank’s bill pay system. If that’s you, just make sure to enter both your account number and customer number with a dash between them.
The correct payee information is:
- North Richland Hills Water Dept.
- P.O. Box 738491
- Dallas, TX 75373-8491
Getting this address wrong could delay your payment processing, which might result in late fees. Double-check it every time!
5. Pay by Mail
Some of us still prefer the old-fashioned way, and that’s totally fine! To pay by mail:
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Use the envelope included with your bill
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Enclose the bottom portion of your bill with your payment
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Include a personal check or money order (no cash!)
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Mail to:
North Richland Hills Water Dept.
P.O. Box 738491
Dallas, TX 75373-8491
6. Pay in Person or Use the Drop Box
If you prefer face-to-face interactions or want to ensure your payment is received immediately, you can pay in person at City Hall:
In-person payments:
- Hours: 8 a.m. to 5 p.m., Monday through Friday
- Location: Water Department, first floor of City Hall (4301 City Point Drive)
Drop box option:
- Available 24/7
- Located in the parking lot at 4301 City Point Drive
- Convenient for after-hours payments
Comparing Payment Methods: Which Is Best?
Let me break down the pros and cons of each payment method based on my experience:
| Payment Method | Pros | Cons |
|---|---|---|
| Online Portal | 24/7 access, immediate confirmation | Requires internet access, March 2025 system change requires re-registration |
| Phone Payment | 24/7 access, good for last-minute payments | Requires account numbers on hand |
| Automatic Draft | Never miss a payment, completely hands-off | Less control over exact payment timing |
| Bank Bill Pay | Convenient if you already use it for other bills | Potential delays if address info incorrect |
| Traditional and familiar | Slowest method, risk of postal delays | |
| In-Person/Drop Box | Immediate processing, cash accepted | Limited to business hours or requires travel |
Tips for Managing Your North Richland Hills Water Bill
After years of paying my NRH water bills, I’ve learned a few tricks that might help you too:
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Mark your calendar: Since bills are due 20 days after the bill date, set a reminder a few days before to avoid late fees.
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Keep your account info handy: Store your customer and account numbers somewhere accessible for quick payments.
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Check for leaks: Unexpected increases in your bill might indicate a water leak on your property.
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Consider autopay: This has saved me from late fees countless times!
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Register with the new system: If you haven’t already, make sure to register with the new payment portal implemented in March 2025.
What to Do If You’re Having Trouble Paying
We all go through tough times. If you’re struggling to pay your water bill, here are some options:
- Contact the Water Department directly at 817-427-6000 to discuss payment arrangements
- Check if you qualify for any assistance programs
- Pay what you can to avoid disconnection and additional fees
- Senior citizens should make sure they’re receiving their exemption from penalties
Changes to the Payment System in 2025
The biggest change to be aware of is the transition to a new online payment portal in March 2025. This change affects you in different ways depending on how you previously paid your bill:
- If you paid online: You need to register with the new system
- If you set up autopay through the Water Office: Your arrangements transferred automatically
- If you set up autopay yourself through the old portal (Paymentus): You need to re-register and set up payments again
FAQ About North Richland Hills Water Bills
Q: How can I start water service in North Richland Hills?
A: You’ll need to contact the Water Department directly or check the “Start, Stop & Transfer Service” section on their website.
Q: Where can I find information about water rates?
A: Water rates are available on the city website under the “Rates” section of the Water Department.
Q: What if my payment is late?
A: A 10% late charge will be applied, with minimum charges of $2.50 for residential and $15 for commercial accounts. Senior citizens are exempt.
Q: Can I view my water usage history?
A: Yes, through the EyeOnWater program mentioned on the city website.
Q: What if I’m moving within North Richland Hills?
A: You’ll need to complete a service transfer request through the “Transferring Service” option.
Conclusion: Simplifying Your Water Bill Experience
Paying your City of North Richland Hills water bill doesn’t have to be complicated. With six different payment options, there’s a method that will work for your lifestyle and preferences. The most important things to remember are:
- Bills are due 20 days after the bill date
- Late payments incur a 10% charge
- The new online payment portal launched in March 2025 requires registration
- Senior citizens are exempt from late penalties
I personally recommend setting up automatic payments if possible – it’s been a real lifesaver for me! Whatever method you choose, just make sure you’re paying on time to avoid those pesky late fees.
Have you had any experiences with the North Richland Hills water billing system that others might find helpful? I’d love to hear about them in the comments below! And if you found this guide useful, please share it with your neighbors in NRH who might benefit from it too.
Please Update Your Contact Information
If you have changed your telephone number since opening your utility account, please contact our office at 817-427-6200 to provide updated information. It is important to ensure that the telephone contact information associated with your account is current. The City may contact you by telephone if:
- a leak is identified at the property that would require water service to be temporarily turned off;
- there is an issue with your account or payment ;
- your account becomes delinquent, at which time the City provides notification of a pending service disconnection for non-payment; and
- the City sends an informational broadcast to its utility customers related to water service interruptions or other water service issues in your area.
Notice of Disclosure of Water Customer Information
In compliance with HB 872 passed by the 87th Texas Legislature, personal information and information regarding customer usage, services, and billing, including amounts billed or collected for utility usage, will now automatically be maintained as confidential by the Water Department, unless requested by the customer or otherwise required by law. Customers are no longer required to request that the Water Department maintain this information as confidential.
Customers still have the option of requesting that the information be released by completing the Customer Information Disclosure Form or submitting a written request to the Water Department. All requests must be emailed to [email protected] or mailed to Attention: Water Department, PO Box 820609, North Richland Hills, Texas 76182-0609.
