Are you tired of dealing with complicated medical billing processes? Do you find yourself frustrated when trying to pay your Hendricks health bills? Well, you’re not alone! I’ve been there too, and today I’m gonna share everything you need to know about Hendricks bill pay options to make your life easier.
Medical bills can be stressful, but paying them doesn’t have to be. Hendrick Health offers several convenient ways to handle your payments, whether you prefer doing things online or the traditional way. Let’s dive into all the details so you can choose what works best for you!
What is Hendrick Health?
Before we jump into payment options let me quickly explain that Hendrick Health is a healthcare system with multiple facilities including
- Hendrick Medical Center
- Hendrick Medical Center South
- Hendrick Medical Center Brownwood
- Hendrick Clinic
- Hendrick Medical Supply
- Hendrick Surgery Center
Each of these facilities might bill you separately depending on the services you received so it’s important to know which bill you’re paying and where to send your payment.
Online Bill Pay Options
Pay as Guest Through MyChart
One of the easiest ways to pay your Hendricks bill is through their online “Pay as Guest” option. You don’t even need to create an account! Here’s how to do it:
- Visit the MyChart Pay as Guest page (https://mychart.hendricks.org/mychart/Billing/GuestPay/PayAsGuest)
- Make sure JavaScript is enabled in your browser (the site requires this)
- Enter your guarantor information (we’ll explain what that means below)
- Follow the prompts to complete your payment
What is a guarantor? The guarantor is the person responsible for paying the bill. You can find the guarantor name and account number right on your statement. This might be you or it could be another family member or responsible party.
What is a visit account? According to the Hendricks website, a visit account is how your charges are grouped together to bill insurance, and usually represents your billing activity for a single visit. You may have multiple visit accounts, each with their own balance
Benefits of Creating a MyChart Account
While paying as a guest is convenient, there are some real perks to signing up for a MyChart account:
- Save your credit card or bank account for future payments
- Learn more about your bill details
- Sign up for a payment plan if needed
- Review your payment history
- Access other health information beyond just billing
If this sounds useful to you, just click “Sign up now” when you visit the payment page.
Other Hendrick Health Online Bill Pay Options
Depending on which facility provided your care, you might need to use a different payment portal:
- Hendrick Health (includes Medical Centers at Abilene, South, and Brownwood)
- Hendrick Clinic
- Hendrick Medical Supply
- Hendrick Surgery Center (formerly at 2401 Crockett Drive, Brownwood)
Each of these has their own online payment system. If you’re having trouble or experiencing technical difficulties, you can call their customer service at 325-670-2437.
Traditional Payment Methods
Not everyone is comfortable with online payments, and that’s totally fine! Hendrick Health accepts several traditional payment methods too:
- Cash: You can pay in person
- Checks: Mail or bring in person
- Credit Cards: All major credit cards are accepted
Where to Pay in Person
You can make in-person payments at:
- Hendrick Service Center (4310 Buffalo Gap Road inside the Mall of Abilene)
- Any of the admissions areas at Hendrick facilities
What If I Can’t Pay My Full Bill?
This is a common concern, and Hendrick Health has resources to help! If you’re unable to pay your bill in full—whether you’re paying your patient portion after insurance or you’re uninsured—they encourage you to call 325-670-4160 to speak with a financial counselor about resource assistance.
Their Business Services staff can help with:
- Setting up payment arrangements with no interest
- Finding available assistance programs
- Guiding you through application processes for financial aid
Understanding Your Hendrick Bill
Medical bills can be confusing, so let’s break down some common terms you might see:
- Patient Portion: The amount you owe after insurance has paid their part
- Visit Account: A grouping of charges, usually for a single visit
- Guarantor: The person responsible for paying the bill
- EOB (Explanation of Benefits): A document from your insurance company explaining what they paid and what you owe
The People Behind Hendrick Health Business Services
When you call about your bill, you’ll be talking to real people who want to help! Hendrick Health Business Services staff are trained professionals who understand the complexities of medical billing. They provide:
- Face-to-face customer service for visitors
- Telephone support for billing questions
- Resource assistance to find payment help
- Payment processing and insurance follow-up
- Collection services and payment arrangements
Contact Information and Hours
Business Hours:
- Monday through Friday
- 8 a.m. – 5 p.m.
- Closed on major holidays (New Years Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas)
Important Phone Numbers:
- Hendrick Main: 325-670-2000
- Customer Service: 325-670-2437 or 1-800-670-0412
- Resource Assistance: 325-670-4160 or 1-800-670-0412
- Medicaid Information: 325-670-2903
- Release of Information: 325-670-2407
Fax Numbers:
- General Fax: 325-670-2332
- Resource Assistance Fax: 325-670-2589
- Release of Information Fax: 325-670-6503
Email:
Hendrick Clinic Specific Contact Info
If you received services from Hendrick Clinic specifically, you might need to contact:
- Hendrick Anesthesia Network: 325-670-2950 (Fax: 325-670-4040)
- Outpatient Tests: 325-670-2498
- Surgical Procedures: 325-670-2493
Insurance Information
Hendrick Health works with numerous insurance providers. Some of the major plans they accept include:
- Aetna Medicare Advantage
- Blue Cross & Blue Shield of Texas
- Humana Medicare Advantage
- UnitedHealthcare Medicare Advantage
If you’re unsure whether your insurance is accepted, it’s best to contact their customer service before your appointment.
Tips for Smooth Billing Experiences
After helping many friends navigate their Hendrick bills, here are some pro tips I’ve learned:
- Keep all paperwork: Save your statements, receipts, and EOBs in one place
- Act quickly: Don’t ignore bills as they can eventually go to collections
- Ask questions: If something seems wrong or confusing, call and ask
- Double-check insurance processing: Sometimes insurance errors occur that can be corrected
- Request itemized statements: If you need more detail about charges, ask for an itemized bill
Special Situations
Overpayments
Sometimes you might accidentally overpay or your insurance might pay more than expected after you’ve already paid. Don’t worry! Hendrick Health refunds personal overpayments within 30 days.
Price Estimates
If you’re planning a procedure and want to know costs ahead of time, insurance verification specialists can provide patient portion estimates. Just contact the appropriate department:
- Outpatient Tests: 325-670-2498
- Surgical Procedures: 325-670-2493
No Surprise Billing Protection
It’s worth mentioning that Hendrick Health follows regulations regarding “No Surprise Billing,” which protects patients from unexpected out-of-network charges. You can find more information about this on their website.
MyChart Mobile Access
For those who prefer using their phones for everything, MyChart functionality is also available through the Hendrick Health mobile app. This lets you manage payments and health information on the go!
Final Thoughts
Dealing with medical bills isn’t anyone’s idea of fun, but Hendrick Health has tried to make the process as painless as possible with multiple payment options and helpful staff. Whether you prefer paying online, over the phone, or in person, there’s an option that will work for you.
Have you had experiences with Hendrick bill pay? What worked best for you? I’d love to hear your thoughts and tips in the comments below!
FAQs About Hendrick Bill Pay
Q: Can I set up a payment plan for my Hendrick bill?
A: Yes! Call 325-670-4160 to speak with a financial counselor who can help arrange a payment plan with no interest.
Q: How long do I have to pay my bill?
A: While there’s no specific timeframe mentioned on their website, it’s best to address bills promptly to avoid collection activities.
Q: What if I find an error on my bill?
A: Contact customer service at 325-670-2437 to discuss any potential errors or concerns with your bill.
Q: Can I use PayPal or other online payment services?
A: The website doesn’t specifically mention PayPal, but they do accept all major credit cards through their online portals.
Q: Is financial assistance available if I can’t afford my bill?
A: Yes, Hendrick Health offers resource assistance programs. Call 325-670-4160 to learn about options that might be available to you.
Remember, staying proactive with your medical bills is the best way to avoid complications and find solutions that work for your situation!
Questions to Ask Your Insurance Carrier:
Does my plan limit the number of Mental health visits for therapy or medication management?
(A limit on the number of visits is very rare, but worth asking.)
Have I met my deductible for the year? If not, how much is remaining?
(This will be what you are required to pay before your insurance starts to pay.)
What if any Co-Pay ($$) or Co-Insurance (%) is due at each visit?
(This amount or percentage of the service cost will be due at each appointment. A common amount is $25 per visit or 20% of the service cost.)
Telehealth visits are usually covered by your insurance, similar to an in-person visit. For Telehealth visits, we require that a Credit Card be placed on file before your appointment. This makes the checkout process easier, faster, and more efficient. You will receive a Consent Form to complete during the Registration process. We will charge the card on file within two business days following your Telehealth visit. When your portion of the bill is determined (following a review of your copay, co-insurance, and deductible), we will only charge your card for the most recent visit minus the expected reimbursement agreed upon by your insurance carrier. This will not compromise your ability to dispute a charge or question your insurance company’s payment determination. We will also contact you for permission for any charges over $200. Please let us know if you would like a statement or receipt emailed to you.
Mental Health benefits in the majority of insurance plans are separate and different than traditional medical coverage. In addition, it is not uncommon for another company to serve as a contractor for your mental health benefits. THIS INFORMATION MAY NOT BE PROVIDED ON YOUR INSURANCE CARD. Please contact your insurance company to ensure your intended provider is indeed in your network.
- AETNA
- ANTHEM BLUECROSS BLUESHIELD
- BHS
- CIGNA BEHAVIORAL
- COMPSYCH
- ENCORE
- HUMANA
- IU HEALTH
- MEDICARE
- MULTIPLAN / PHCS
- OPTUM / UNITED BEHAVIORAL HEALTH
- SAGAMORE
- UNIFIED-HENDRICKS REGIONAL HEALTH AND TOWN OF PLAINFIELD-AVON SCHOOLS
- and more
There will be a fee for completing paperwork for such items as FMLA, disability, accommodations, and emotional support animals.
Depending on your insurance benefit plan, specific testing and treatments such as Ketamine and Transcranial Magnetic Stimulation (TMS) services may or may not be covered. Please check with your insurance carrier if you have any questions.
Please refer to our Patient Handbook for general information and details regarding appointment cancellation fees.
We understand that seeking treatment for your mental health can be challenging and that the cost of treatment is a determining factor for many patients. We want you to have the information necessary to make the best decision for your treatment. We have created a list of charges for uninsured or self-pay patients who prefer to pay out-of-pocket.
*Please note that the rates listed below are for self-pay only, and amounts may differ for patients filing insurance claims.
Psychotherapy “Talk Therapy” Session
Our talk therapy session is a flexible platform for individuals to process and explore their thoughts in person or through Telehealth. Everyones journey is unique, so the frequency of these sessions can be tailored to your needs, typically ranging from weekly to bi-weekly. Please see the rates below for new and existing patients. The cost for follow-up appointments differs depending on the type of clinician you are seeing. Please note the different rates below:
New Patient Appointment: $150
Follow-up Therapy Appointment with a Psychologist: $135
Follow-up Therapy Appointment with a Master Level Clinician: $125
An important benefit of group counseling is that participants often share similar experiences and challenges. Receiving feedback from others in a supportive environment helps patients feel that they are not alone.
