Are you tired of scrambling to pay your Mount Pleasant Waterworks bill at the last minute? I’ve been there too! As someone who’s lived in Mount Pleasant for years I’ve tried every payment method MPW offers. Let me share the simplest ways to handle your water and sewer bill payments without the stress.
Mount Pleasant Waterworks provides essential water and wastewater services to over 86,000 customers across South Carolina, including Mount Pleasant, Sullivan’s Island, Isle of Palms, Awendaw, and parts of Charleston County. With their flexible payment options, you’ll never have to worry about missing a due date again!
Online Payment Options
1. AutoPay (Recurring Payments)
The most convenient way to pay your MPW bill is through their AutoPay system, I switched to this last year and haven’t thought about water bills since!
Here’s how to set it up:
- Log into your WaterSmart account
- First-time users will need:
- Your zip code
- Account number (found at the top of your bill)
For desktop users:
- Select “Payment” under Billing
- Click “AutoPay” on the left sidebar
For mobile users:
- Select “Billing” at the bottom of your screen
- Choose “AutoPay”
Once there:
- Add a credit card or bank account
- Save your AutoPay setup
With AutoPay, your bill gets paid automatically on the due date each billing cycle. It will continue until you cancel the plan, giving you one less thing to worry about!
2. One-Time Online Payment
Not ready to commit to automatic payments? No problem! You can make a one-time payment online without even creating an account.
To pay this way:
- Visit One-Time Pay
- Enter your account number (found at the top of your bill)
- Click “Search Invoices”
- Select the invoice(s) you want to pay
- Click “Add Selected Invoices”
- Confirm and click “Proceed to Payment”
- Choose your payment method (Google Pay, Credit/Debit Card, or EFT/Check)
- Enter your payment information
- Complete the transaction and receive confirmation
I love this option when I’m traveling and need to make a quick payment without digging through my saved passwords!
Offline Payment Methods
3. Pay By Phone
In a rush or prefer talking to someone? MPW offers 24/7 phone payments:
- Call 843-884-9626
- Select option 1 for the automated system
- Follow the prompts to check your balance or make a payment
- Have your credit or debit card ready (American Express, Visa, MasterCard, or Discover)
This automated system is available any time, day or night, which saved me once when I remembered my bill was due at 11PM!
4. Drive-Thru Window
If you’re old school like my dad and prefer paying in person, MPW has a convenient drive-thru window:
Location: 1619 Rifle Range Road, Mount Pleasant, SC 29464
Hours: Monday – Friday, 9 am – 5 pm (Closed on holidays)
The staff is always friendly, and you don’t even have to get out of your car!
5. After-Hours Drop Box
Can’t make it during business hours? MPW provides an after-hours drop box at their Rifle Range Road office. Just drop off your payment, and it’ll be processed the next business day.
I’ve used this option several times when I realized my bill was due on the weekend. Just remember that payments aren’t processed immediately, so plan accordingly!
6. Mail Your Payment
If you prefer traditional mail:
- Make your check or money order payable to Mount Pleasant Waterworks
- Mail to:
Mount Pleasant WaterworksPO Box 602832Charlotte, NC 28260-2832 - Include your account number on your check
- Allow 5-7 days for processing
Pro tip: Write your account number in the memo line of your check to ensure proper crediting!
Understanding Your MPW Bill
Before paying, it helps to understand what you’re paying for. MPW bills include:
- Water usage charges
- Wastewater charges
- Any applicable fees
- Account number (needed for all payment methods)
- Due date
Your account number is prominently displayed at the top of your bill – you’ll need this for all payment methods.
Financial Assistance Options
If you’re struggling to pay your water bill, don’t wait until it’s past due! Mount Pleasant Waterworks offers a Customer Care Program to help customers in need.
Additionally, they have a “Round Up” program where you can round up your bill to the nearest dollar, with the extra change going to help others who need assistance with their water bills.
Common Questions About MPW Bill Pay
What are Mount Pleasant Waterworks’ business hours?
The business office is open Monday – Friday from 9:00 am to 5:00 pm. The lobby hours are Monday – Friday from 10:00 am to 2:00 pm.
How do I log in to Mount Pleasant Waterworks online?
If you already have an account, simply visit the WaterSmart portal. First-time users will need to create an account using their account number and zip code.
What payment methods does MPW accept?
Mount Pleasant Waterworks accepts:
- Credit cards (Visa, MasterCard, Discover, American Express)
- Debit cards
- EFT (electronic funds transfer from checking/savings)
- Google Pay
- Checks and money orders
- Cash (in-person only)
Is there a fee for using credit cards?
I haven’t noticed any fees when paying with my credit card online, but it’s always good to check the payment screen for any potential processing fees.
Tips to Avoid Late Fees
Nobody likes late fees! Here are some tips I’ve learned to avoid them:
- Set up AutoPay – The easiest way to ensure your bill is paid on time
- Sign up for email reminders – Get notified when your bill is ready
- Mark your calendar – Add a recurring reminder a few days before your typical due date
- Pay a few days early – Especially if mailing your payment
- Keep your account information updated – Ensure MPW has your current contact info
My Experience with MPW Bill Pay
When I first moved to Mount Pleasant, I was paying my water bill by mail. But after forgetting to mail it once and getting hit with a late fee, I switched to online payments. I’ve found AutoPay to be the most convenient option – I literally haven’t thought about my water bill in months!
The customer service team at MPW is also super helpful. Last winter, we had a leak that caused our bill to spike dramatically. I called their customer service line, and they walked me through applying for a leak adjustment, which saved us a bunch of money.
Final Thoughts
Managing your Mount Pleasant Waterworks bill doesn’t have to be complicated. Whether you prefer the convenience of AutoPay, the simplicity of one-time online payments, or the traditional methods of paying by phone, mail, or in person, MPW has an option that will work for you.
I personally recommend setting up AutoPay – it’s truly “set it and forget it” convenience! But whichever method you choose, keeping track of your due dates and payment confirmations will help ensure your water service remains uninterrupted.
Don’t let water bill payments stress you out. With these six easy payment options, you can choose what works best for your lifestyle and never worry about missed payments again!
430-222-3469 844-650-1624 (toll free)
Visit the Water Department to complete a bank draft authorization form and provide a voided check. No additional cost and you will receive your paid bill in the mail. A bank draft authorization form can be downloaded below.
