Are you tired of forgetting your water bill due date? Ever had your service almost disconnected because of a late payment? As a Navarre resident myself, I’ve experienced the panic of realizing my Holley Navarre water bill was due yesterday! But don’t worry – I’ve gathered all the info you need to make paying your HNWS bill super simple.
Holley Navarre Water System (HNWS) offers multiple convenient ways to pay your monthly water bill Whether you prefer in-person payments or digital options, there’s a solution that fits your lifestyle In this comprehensive guide, I’ll walk you through everything you need to know about HNWS bill payment options, due dates, avoiding late fees, and more.
Why Paying Your HNWS Bill On Time Matters
Before diving into payment methods let’s talk about why timely payment is important. As a community utility provider serving over 16000 water connections across Holley, Navarre, and surrounding areas in Santa Rosa County, HNWS depends on customer payments to
- Maintain their extensive infrastructure (including 7 water treatment facilities)
- Operate 14 wastewater treatment facilities
- Maintain 5 elevated water storage tanks
- Service over 360 miles of water mains and sewer lines
When customers pay late or miss payments, it impacts HNWS’s ability to provide reliable service to everyone. Plus, you’ll face late fees and possible service disconnection if your bill remains unpaid for too long.
When Is My HNWS Water Bill Due?
HNWS bills for water and sewer service on a monthly basis. Your specific due date appears on your bill, but typically falls around the 20th of each month. Missing this date results in late fees being applied to your next bill.
Important warning If your bill remains unpaid for 60 days HNWS may disconnect your water service. That’s definitely a situation we all want to avoid!
5 Ways to Pay Your Holley Navarre Water Bill
Let’s explore the five payment methods HNWS offers:
1. In-Person Payment
Visit the HNWS main office located at:
8574 Turkey Bluff RdEast of Highway 87Navarre, FLOffice hours: Monday through Friday, 7:00 AM to 4:00 PM
When paying in person, you can use cash, check, money order, or credit/debit card. The advantage of in-person payment is that your payment is posted the same day if made before 4:00 PM.
2. Phone Payments
Need to pay quickly without leaving home? Call HNWS at 850-939-2427 to make a payment over the phone.
Note: Fees may apply for phone payments according to the HNWS fee schedule. Have your account number ready when calling to expedite the process.
3. Mail Payments
If you prefer the traditional route, you can mail your payment to:
Holley Navarre Water System, Inc.8574 Turkey Bluff RoadNavarre, Florida 32566Pro tip: Mail your payment 5-7 days before the due date to ensure it arrives on time. Payments must be received by the due date (not just postmarked) to avoid late fees.
4. Auto Bank Draft (ACH)
This is honestly my favorite method – it’s “set it and forget it”! Automatic monthly bank drafts ensure your bill is paid on time every month without you having to remember.
To enroll:
- Download the ACH Deposit Form from the HNWS website
- Complete the form
- Email it to customerservice4@hnws-fl with a copy of your driver’s license
If you later want to cancel this service, HNWS also provides an ACH Cancellation Form on their website.
5. Online Bill Pay
For those of us who do everything online, HNWS offers a secure online payment portal. You’ll need to set up an online profile with your account number.
Important caution: If your service is at risk of disconnection, do NOT use the online payment method. Online payments are posted the next business day after being made, which could be too late if you’re facing disconnection. In that situation, pay by phone or in person instead.
Also worth noting – payments made online before midnight will be posted the next business day.
Helpful Tips for HNWS Bill Payment
Based on my experience with HNWS, here are some tips to make your bill payment process smoother:
- Keep your account number handy – You’ll need it for all payment methods
- Sign up for e-statements – HNWS offers paperless billing, which sends you email notifications when bills are ready
- Set calendar reminders – Mark your due date on your calendar or set a phone alert
- Contact customer service promptly – If you anticipate payment difficulties, call 850-939-2427 to discuss options
- Update your information – Notify HNWS if your mailing address, phone number, or bank account information changes
Avoiding Late Fees and Service Disruption
The best way to avoid penalties is consistent on-time payment. If you’ve had trouble remembering to pay in the past, I highly recommend setting up auto bank draft. It’s been a game-changer for me!
If you do face a potential service disconnection, remember that in-person and phone payments are processed faster than online or mailed payments.
Common Questions About HNWS Bill Pay
Where can I find my Holley Navarre water system bill?
You can access your bill online through the HNWS website. Some third-party services like doxo also process payments for HNWS, though going directly through HNWS is typically the safest option.
How do I create a Holley Navarre Water Account?
If you’re a new customer, you’ll need to visit the HNWS website to create an account. They accept credit cards, debit cards, and direct deposit payments.
Does Holley Navarre have a water quality report?
Yes! Under the Safe Drinking Water Act, HNWS must assess local water quality yearly and distribute a Consumer Confidence Water Quality Report. These reports are available through the HNWS website or through services like WaterZen that make the information easier to understand.
How do I stop my water service in Navarre?
When moving out, you’ll need to discontinue your service to avoid continued billing. HNWS offers an online form for service discontinuation, which typically takes about two business days to process.
Where does Holley-Navarre Water System get its water?
Established in 1970, HNWS obtains water from the Floridan Aquifer, pumped through five wells from HNWS and six wells from the Fairpoint Regional Utility System, Inc. (FRUS).
Understanding Your HNWS Bill
Your monthly HNWS bill includes charges for both water and sewer services if you have both. The bill clearly shows:
- Your account number
- Billing period
- Previous balance
- Current charges
- Payment due date
- Water usage in gallons
If you notice unusually high usage, it could indicate a leak somewhere in your system. HNWS customer service can help you determine if there’s an issue.
What to Do If You Can’t Pay Your Bill
We’ve all faced tight financial times. If you’re struggling to pay your HNWS bill, don’t just ignore it! Contact HNWS customer service at 850-939-2427 as soon as possible. They may be able to work out a payment arrangement to help you avoid service disconnection.
Final Thoughts
Paying your Holley Navarre water bill doesn’t have to be complicated. With five different payment options, you can choose what works best for your lifestyle and preferences. The most important thing is making sure you pay by the due date to avoid those pesky late fees and potential service disconnection.
I personally recommend the auto bank draft option for hassle-free payments, but whatever method you choose, just make it a consistent part of your monthly routine.
Remember, HNWS is a not-for-profit organization serving our community, and timely payments help them continue providing us with essential water and sewer services. If you have questions about your bill or payment options, don’t hesitate to contact their customer service at 850-939-2427 during business hours (Monday-Friday, 7:00 AM – 4:00 PM).
Have you found a particular payment method that works best for you? Or do you have other tips for managing utility bills? I’d love to hear your thoughts in the comments below!
