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Pay Smarter, Not Harder: Keys Energy Online Bill Pay Made Easy!

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Hey there, Key West folks! If you’re tired of the old-school hassle of paying your electric bill—ya know, digging for stamps, writing checks, or driving down to the office—then let me put you onto something slick. Keys Energy Services has got this online bill pay thing down pat, and I’m here to spill all the deets. We’re talkin’ about paying your bill from your couch, at midnight if you feel like it, with just a few clicks. No more fiddly paperwork or worrying if your payment got lost in the mail. Stick with me, and I’ll walk ya through what this is, how it works, and why it’s gonna be your new best friend.

What’s Keys Energy Online Bill Pay All About?

Let’s break it down real simple. Keys Energy Services, the folks who keep our lights on here in Key West, FL, have set up a way for us to pay our electric bills right from their website. No need to step foot outside or wait for business hours. It’s all done through their secure online portal, and trust me, it’s a game-changer for anyone who’s got a busy life (which is pretty much all of us, right?).

This ain’t just some fancy tech gimmick. It’s built for convenience. Whether you’re at home, at work, or even sippin’ coffee at a café, as long as you’ve got internet, you can handle your bill. And don’t worry if you ain’t a tech wizard—I’m gonna make this as clear as day. Keys Energy’s got your back with a system that’s easy to use, safe as houses, and cuts out all the nonsense of traditional payment methods.

Why Should You Care About Going Online?

Before we dive into the how-to, let’s chat about why you’d wanna switch to online bill pay with Keys Energy. I remember one time I totally forgot to mail my bill, and bam, got hit with a late fee Felt like a kick in the gut. If I’d known about online pay back then, I coulda saved myself the headache. Here’s why it’s worth it

  • 24/7 Access, Baby! Pay anytime, day or night. Got a weird schedule? No problem. You can settle up at 3 a.m. if that’s your vibe.
  • No More Late Fees (Hopefully!) Set a reminder on your phone, log in, pay quick, and you’re golden. No waiting for the mail to deliver.
  • Safe and Secure. Keys Energy ain’t messin’ around. Their online system is locked down tight, so your info stays private.
  • Save Time and Hassle. Skip the trip to their office or the post office. Your time’s worth more than that.
  • Go Green. Less paper, less waste. You’re doin’ a lil’ somethin’ for the planet while you’re at it.

Convinced yet? I thought so. Now let’s get into the nitty-gritty of how to make this work for you.

How to Use Keys Energy Online Bill Pay: Step by Step

Alright, let’s roll up our sleeves and get you set up. Don’t worry, this ain’t rocket science. I’ve broken it down into easy steps so you can follow along, even if you’re not super techy. If I can do it, you definately can too.

Step 1: Get Yourself Online

First things first, you gotta have internet access. Whether it’s your phone, laptop, or even a tablet, just make sure you’re connected. Head over to the Keys Energy Services website. You’ll find the spot to pay your bill under the “My Account/Pay My Bill” section. It’s right there, easy to spot.

Step 2: Create or Log Into Your Account

If you ain’t got an online profile with Keys Energy yet, you’ll need to make one It’s a quick lil’ process You’ll need stuff like your account number (check your bill for that), your service address, and maybe an email. Fill out the form, hit submit, and boom, you’re in. If you’ve already got an account, just log in with your email and password. Forgot your password? No sweat, there’s a “forgot password” link to sort ya out.

Step 3: Find the Payment Option

Once you’re logged in, look for the option to pay your bill. It’s usually right on the dashboard or under a tab labeled somethin’ like “Pay Bill.” Click that bad boy and you’ll see your current balance and due date. Double-check it’s the right amount just to be safe.

Step 4: Pick Your Payment Method

Here’s where it gets flexible. Keys Energy lets you pay with a few different options online. You can use:

  • Credit or Debit Card: Visa, Mastercard, Discover, or American Express. Heads up, there’s a small transaction fee for cards—about $3.75 flat rate. It ain’t much, but it’s there.
  • Checking or Savings Account: Link your bank account for a direct debit. Good news? No extra fees for this one. It’s a freebie.

Pick what works for ya. If you’re using a card and your bill’s over $1,000, you might gotta split it into multiple payments, and yeah, that means multiple fees. Just a lil’ quirk to watch for.

Step 5: Enter Your Details

Type in your payment info—card number or bank details, depending on what you chose. Double-check every digit, ‘cause a typo here could mess things up. The system will ask you to confirm the amount you’re paying. Make sure it matches what you owe, or adjust if you’re payin’ a partial amount.

Step 6: Hit Submit and Confirm

Once everything looks good, smash that “Submit Payment” button (or whatever it’s called). You’ll get a confirmation screen right away if it goes through. Save that confirmation number or screenshot it, just in case. Keys Energy might also send a confirmation email, so keep an eye on your inbox. If you don’t see nothin’ within a day, give their customer service a holler at (305) 295-1000 to make sure it went through.

And that’s it! You’ve just paid your bill without leavin’ your house. How sweet is that?

What If Somethin’ Goes Wrong?

Now, I ain’t gonna sugarcoat it—sometimes tech can be a pain in the rear. If you run into a glitch with Keys Energy’s online bill pay, don’t panic. Here’s a couple common hiccups and how to fix ‘em:

  • Payment Won’t Go Through: Check your card or bank details. Maybe you typed somethin’ wrong, or there’s not enough funds. If it’s still actin’ up, try a different payment method or call their support line.
  • No Confirmation Email: Like I said, if you don’t get that email within a business day, reach out to Keys Energy at (305) 295-1090. Better safe than sorry.
  • Can’t Log In: Forgot your password or username? Use the reset option on the login page. Still stuck? Their customer service team’s got your back.

Worst case, you’ve got other ways to pay, which I’ll get into in a sec. Point is, don’t stress—there’s always a workaround.

Benefits of Stickin’ with Online Bill Pay

I’ve already hyped up some of the perks, but let’s really drive it home. Usin’ Keys Energy’s online bill pay ain’t just about savin’ a trip to the post office. It’s got layers of goodness:

  • Total Control: You can check your balance, see past payments, and track your usage all in one spot. It’s like havin’ a lil’ command center for your electric bill.
  • Speedy Transactions: Payments process fast—usually within a day or two. Compare that to mailin’ a check, which could take a week or more.
  • Paperless Option: While you’re at it, why not go paperless? Keys Energy lets you switch to email bills, so you’re not drownin’ in paper statements. Just fill out a quick form online or call ‘em to set it up.
  • Avoid the Queues: No more waitin’ in line at their office on James Street. Your time’s precious, and this frees it up for stuff that actually matters.

I’ve been usin’ online payments for a while now, and I ain’t lookin’ back. It’s just too darn easy.

What About Fees? Let’s Talk Cash

One thing folks always wanna know is, “Am I gonna get nickel-and-dimed for payin’ online?” Fair question. Here’s the deal with Keys Energy:

  • Credit/Debit Card Fees: Yeah, there’s that $3.75 flat fee per transaction. If your bill’s huge and you gotta split payments, you’ll pay the fee for each chunk. It’s a bummer, but it’s not Keys Energy keepin’ that money—it goes to the payment processor.
  • Bank Account Payments: Here’s the win—no fees at all if you pay straight from your checkin’ or savings account. That’s the way to go if you wanna keep costs down.

So, if fees bug ya, stick with the bank option. It’s smooth sailin’ from there.

Other Ways to Pay If Online Ain’t Your Thing

Now, I get it—maybe online bill pay ain’t for everyone. Some of us just prefer doin’ things the old-fashioned way, or maybe you don’t have steady internet. No worries, Keys Energy’s got a bunch of other options to settle your bill. Here’s the rundown:

  • By Mail: Send a check or money order to their mailing address in Miramar, FL. Make sure it’s postmarked before the due date to avoid late fees. Address is on your bill, so you can’t miss it.
  • In Person: Drop by their office at 1001 James Street, Key West. They’re open Monday through Friday, though hours shift a bit on Wednesdays. You can pay with cash, check, or card. Free parkin’ off Grinnell Street, which is a nice touch.
  • Bill Pay Kiosk: They’ve got a 24/7 kiosk right outside their service buildin’ at 1001 James Street. It’s touchscreen, super easy, and takes cash (bills only, no coins), checks, or cards. No change given, though—overpayments just credit to your account.
  • Payment Drop Boxes: If you’re near their James Street office or out by the Shops of Ships Way in Big Pine Key, you can drop off a check or money order any time. Don’t put cash in there, though—stick to paper payments for safety.
  • By Phone: Call their TELELINK system at (305) 295-1000. You can pay over the phone with a card or bank account, though card payments got that same transaction fee. Make sure the number you’re callin’ from matches what’s on your account for a smoother process.

Plenty of choices, right? But I’m tellin’ ya, once you try online, it’s hard to go back to these other methods.

Extra Goodies: Budget Billing and Electronic Debit

While we’re on the topic of managin’ your bill, Keys Energy’s got a couple other programs that pair real nice with online pay. Thought I’d throw ‘em in here for ya to chew on.

Budget Billing

Ever get hit with a crazy high bill in summer ‘cause of all that AC runnin’? Budget Billing levels out your payments so you’re payin’ roughly the same amount each month. It’s based on a rollin’ 12-month average of your bills. You gotta have at least a year of billin’ history at your address (or two years with Keys Energy) and a clean record—no bounced checks or penalties in the last 12 months. You can sign up online, over the phone at (305) 295-1080, or at their office. Pair this with online pay, and you’ve got a stress-free setup.

Electronic Debit Program

Wanna take it a step further? Sign up for their Electronic Debit Program. This auto-deducts your bill from your bank account or card each month, about two days before it’s due. You’ll see “Do Not Pay” on your bill statement when it’s active. No fees if you use a bank account, and if you’re a new residential customer, signin’ up for this waives your initial deposit. Again, you can handle all this through the online portal. It’s like settin’ it and forgettin’ it—perfect for busy folks like me who sometimes forget due dates.

Tips to Make the Most of Online Bill Pay

I’ve been usin’ this system for a hot minute, and I’ve picked up a few tricks to keep things smooth. Here’s my advice, straight from the trenches:

  • Set Reminders: Even though it’s online, you still gotta remember to pay. Pop a reminder on your phone a few days before the due date.
  • Save Your Login Info: Write down your username and password somewhere safe, or use a password manager. Nothin’s more annoyin’ than gettin’ locked out when you’re in a rush.
  • Check Your Email: Always look for that confirmation after payin’. If somethin’s off, you’ll wanna catch it early.
  • Go Paperless: While you’re in the portal, switch to email bills. It’s one less thing clutterin’ up your mailbox.
  • Double-Check Fees: If you’re usin’ a card, remember that $3.75 fee. Maybe switch to bank payments if you’re doin’ it regular.

Little things like this make a big difference, trust me.

Who Can Use Online Bill Pay?

One last thing before we wrap up—let’s clear up who can jump on this online train. Pretty much any Keys Energy customer can use it, whether you’re residential, small biz, or a big commercial account. All ya need is your account number and some basic info to set up your profile. If you’ve got a bill from Keys Energy, you’re good to go. And if you’re havin’ trouble payin’ on time, they’ve got assistance programs too—just poke around their site or call (305) 295-1080 to see if you qualify for stuff like the Senior Citizen’s discount or help from local agencies.

Wrap It Up: Time to Make the Switch

So, there ya have it—a full-on guide to Keys Energy online bill pay. I’ve laid out why it’s awesome, how to get started, what to watch for, and even some backup options if online ain’t your jam. We’re all about makin’ life easier down here in Key West, and this is one of those tools that just clicks. No more stressin’ over late payments or wastin’ time on trips to the office. A few clicks, and you’re done—how cool is that?

If you ain’t tried it yet, what’re ya waitin’ for? Head over to the Keys Energy website, set up your account, and give online bill pay a spin. I promise, once you do, you’ll be wonderin’ why you didn’t switch sooner. Got questions or runnin’ into a snag? Their team’s just a call away at (305) 295-1000. Let’s pay smarter, not harder, y’all! Drop a comment if you’ve got tips or stories about switchin’ to online pay—I’d love to hear ‘em.

keys energy online bill pay

How to Sign Up for Electronic Debit Program

To sign up, you can submit the Authorization Form online, by mail, or visit our office.

The following forms are available online. You may type directly into the form fields from your computer, then submit, save and/or print the form.

If you would like to request a paperless monthly energy bill, please complete the following form and select the SUBMIT REQUEST button. You can also call one of our customer service representatives at (305) 295-1090 or stop by our offices at 1001 James Street, Key West, to request to go paperless. Once processed, you will begin receiving your monthly energy bill via e-mail.

If you want to access the customer portal, please create your online profile/account today!

‍Thank you! If you have not received a confirmation email from KEYS within one business day, please contact KEYS’ Customer Service at (305) 295-1090 to ensure receipt.Oops! Something went wrong while submitting the form. If it continues, please reach out to KEYS customer service.First NameLast NameEmail Address Account Number*Service Address*Best Number to Reach MeThank you! If you have not received a confirmation email from KEYS within one business day, please contact KEYS’ Dispatch Center at (305) 295-1010 to ensure receipt.Oops! Something went wrong while submitting the form. If it continues, please reach out to KEYS customer service.First Name*Last Name*Email Address Account Number*Service Address*Best Number to Reach MeThank you! If you have not received a confirmation email from KEYS within one business day, please contact KEYS’ Customer Service at (305) 295-1090 to ensure receipt.Oops! Something went wrong while submitting the form. If it continues, please reach out to KEYS customer service.

You can pay your bill securely online HERE.

When paying your bill by mail, please send it to the address listed below:

For those customers who are not comfortable paying their bills online, KEYS’ TELELINK telephone system lets you pay your monthly bill securely by phone whenever it is convenient for you. Call (305) 295-1000 to get started. Please note that applicable Transaction Fee charges will apply.

Help KEYS maintain your current account information. The TELELINK system works best when the telephone number you are calling from to report an outage or pay your bill by phone is the same as the one that is reflected in your account.

Keys Energy Services offers you a fast and easy way to pay your monthly electric bill. The Electronic Debit Program automatically deducts your electric bill from your checking/savings account or credit/debit card monthly. You save the time of preparing your monthly payment and sending it in.

You can authorize Keys Energy Services and your bank to automatically debit the amount of your electric bill from your checking or savings account. Each month, the money is transferred from your account to our account about 2 business days before the due date on the bill.

You can also authorize Keys Energy Services to debit the amount of your bill from your credit/debit card (Visa, Mastercard, Discover, or American Express). Please note that applicable Transaction Fee charges will apply.

You’ll know the program is in place on your account when you see the statement “Do Not Pay” in the PAYMENT TYPE field on your bill.

To be eligible for the Electronic Debit Program, your account must be free of any returned items for insufficient funds for the last 12 months.

Additionally, for those customers signing up for residential electric service, if you sign up for the Electronic Debit Program simultaneously, your initial deposit fee will be waived.

How to Sign Up for Electronic Debit Program

To sign up, you can submit the Authorization Form online, by mail, or visit our office.

The following forms are available online. You may type directly into the form fields from your computer, then submit, save and/or print the form.

KEYS will accept your payment by check, money order, cash, or major credit card when you visit KEYS’ offices at 1001 James Street. FREE customer parking is available off Grinnell Street on the buildings north (back) side. Please note that applicable Transaction Fee charges may apply.

  • Monday 8:00a-5:00p
  • Tuesday 8:00a-5:00p
  • Wednesday 9:00a-5:00p
  • Thursday 8:00a-5:00p
  • Friday 8:00a-5:00p

In addition to paying your bill online or by phone, you can pay using our bill pay kiosk or payment drop boxes. Click here for more information on the bill payment kiosk. Payment drop boxes are available for your convenience at 1001 James Street or in front of the Shops of Ships Way in Big Pine Key. You may drop your payment stub and check or money order in the drop boxes 24 hours a day. Cash should not be deposited.First Name*Last Name*Business NameService Address*Account Number (Found on Billing Statement)*Best Number to Reach Me*Email Address (Optional)

For customers who are having difficulty paying their monthly energy bill, the following programs and agencies may provide some assistance – pending qualification.

KEYS offers a Senior Citizen’s/Disabled American Veteran’s discount. To find out if you are eligible for this discount, visit https://www.keysenergy.com/discount/ or contact KEYS’ Customer Programs department at (305) 295-1080.

Monroe County Social Services may be able to help if you are having trouble paying your energy bill. They administer LIHEAP (Low Income Home Energy Assistance Program) and EHEAP (Elderly Home Energy Assistance Program). To find out if you are eligible, call (305) 292-4408. This program is open to income-qualified families and individuals who need help paying their utility bills, depending on funding availability. To find out if you are eligible, call (305) 292-4408 or apply at Florida LIHEAP | Promise.

Non-profit Agencies:

  • Aids Help: Call (305) 296-6196
  • American Cancer Society: Call (800) 227-9954
  • Cancer Foundation of the Florida Keys: Call (305) 294-7300
  • Catholic Charities: Call (305) 292-9790 in Key West
  • Domestic Abuse Shelter: Call (305) 294-0824
  • Salvation Army: Call (305) 294-0478

Please note that all agencies have different and specific qualification criteria.

Keys Energy Services is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you require any functionality or specific accommodation which you find is not immediately provided for on the website, please contact us so that we may promptly address your individual needs.

Monthly Electric Bill: Frequently Asked Questions

How is my monthly electric bill calculated?‍

There are several components that comprise Keys Energy Services’ (KEYS) monthly electric bill.

If you are a residential customer, they include: the Energy Charge; the Power Cost Adjustment; the Customer Charge; the Storm Surcharge and the Gross Receipts Tax.

If you are a small commercial customer, they include: the Energy Charge; the Power Cost Adjustment; the Customer Charge; the Storm Surcharge, the Sales Tax and the Gross Receipts Tax.

If you are a large commercial customer, they include: the Energy Charge; the Demand Charge; the Power Cost Adjustment; the Customer Charge; the Storm Surcharge, the Sales Tax and the Gross Receipts Tax.

All customers are charged a Storm Surcharge. ‍

For all other rate classes please refer to KEYS’ Billing Tariffs: Customer Service Policy Manual | KEYS Energy Services

What is KEYS Energy Charge (also referred to as the Base Rate)?‍

The Energy Charge is a fixed charge and is the cost to provide service to customers.

The Energy Charge for each class of customer is:

  • Residential – $0.1118 per kilowatt-hour* (kwh)
  • Small Commercial – $0.1302 per kilowatt-hour (kwh)
  • Large Commercial some text
    • $0.1302 per kilowatt-hour (kwh) for the first 5,000 kwh
    • $0.1100 per kilowatt-hour (kwh) for all additional kwh
  • Large Commercial Primarysome text
    • $0.0992 per kilowatt-hour (kwh)

For all other rate classes please refer to KEYS’ Billing Tariffs: Customer Service Policy Manual | KEYS Energy Services

What is the Demand Charge?

Large non-residential customers are billed for their demand for electricity along with the kWh used. Demand is measured in kW. The demand is the highest amount of electricity required at any one given time. Billing Demand is not applicable to residential and small commercial customers.

The Demand Charge for Large Commercial Customers is:

  • $0.00 per kW- First 20 kW
  • $12.50 per kW- All additional kW

The Demand Charge for Large Commercial Primary Customers is:

What is the Power Cost Adjustment (PCA) Charge?

The actual cost of power does not always match the cost of power built into the Energy Charge. When power costs fluctuate above or below the cost recovered by the Energy Charge (currently $62.20/1,000 kwh), KEYS passes the increase/decrease along to customers via the PCA.

Visit the following page to view KEYS’ current PCA: Customer Service Policy Manual | KEYS Energy Services

What determines the PCA rate?

KEYS purchases all of its power from the Florida Municipal Power Agency (FMPA). Power costs from FMPA fluctuate month-to-month with the cost of energy and with the “true up” from the previous month. Your power comes from a variety of generation sources, including natural gas, coal, nuclear and solar. As a result, the PCA does not directly correlate to change in any specific fuel market.

Who sets the Energy and PCA charges?

The Utility Board sets the rate structures of both the Energy Charge and the PCA. The Florida Public Service Commission (FPSC), which regulates all electric utilities in Florida, then reviews and approves the rate structure. The Energy Charge is set by the Utility Board following Public Hearings, and the PCA is set by KEYS’ General Manager & CEO based on past, present and projected power costs.

What is the Customer Charge?

The Customer Charge is a fixed amount charge to recover costs incurred regardless of energy consumption. These costs include operation and maintenance costs of transmission and distribution systems, tree trimming, meter reading and customer service.Â

The Customer Charge for each class of customer is:

  • Residential – $30.00
  • Small Commercial – $40.00
  • Large Commercial – $95.00
  • Large Commercial Primary – $275.00

What is the Storm Surcharge?

The Storm Surcharge is a $1.35 charge per 1,000 kWh of consumption assessed to all customers monthly to fund KEYS’ Disaster Reserve and Mitigation Fund. By resolution, the Disaster Reserve and Mitigation Fund was established to fund liabilities incurred as a result of a disaster, such as a hurricane.

What are Gross Receipts Taxes?

A 2.56-percent tax on the gross receipts of electric, gas, and telecommunications utilities in the State of Florida and is recovered from all customers, regardless of tax-exempt status. Gross Receipts Tax revenues are used for public education capital outlay funding (chapter 12B-6, Florida Administrative Code).

What can I do to reduce my monthly electric bill?

Take steps to conserve energy and reduce your consumption, log on to www.KeysEnergy.com and click on the “Growing Greener Every Day” icon for ideas to get started.

*A kwh is a common unit of electric energy consumption, and the basic unit of electric energy. For example, ten 100-watt light bulbs burning for one hour use one kilowatt-hour.

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