Tired of scrambling to pay your power bill last minute? I’ve been there too! After living in Heber City for nearly five years, I’ve finally mastered the art of paying my Heber Light and Power bill without the monthly stress. Let me share everything I’ve learned about making this process super easy.
Quick Payment Options at a Glance
Heber Light and Power offers several convenient ways to pay your bill:
- Online payments through SmartHub portal
- In-person payments at their office (31 South 100 West, Heber City)
- Phone payments at (855) 957-3880
- Drive-thru window during business hours
- After-hours drop box on the south side of the building
Let’s dive into each option so you can find what works best for your lifestyle!
Online Bill Pay: The Most Convenient Method
The easiest way to pay your Heber Light and Power bill is through their online portal called SmartHub. Here’s how to use it
- Visit heberpower.smarthub.coop/Login.html
- Log in to your account (or create one if you haven’t already)
- Follow the prompts to make your payment
SmartHub isn’t just for payments – it also lets you
- View your billing history
- Monitor your energy usage
- Sign up for paperless billing
- Set up automatic payments
The online portal is available 24/7, so you can pay whenever it’s convenient for you, even at 2 AM in your pajamas (I’ve definitely done this)!
Phone Payments: Quick and Easy
If you’re not tech-savvy or just prefer talking to a real person, Heber Light and Power makes it easy to pay by phone.
Simply call (855) 957-3880 and have your account number ready. The system will guide you through making your payment. It’s super simple and takes less than 5 minutes once you get the hang of it.
In-Person Payment Options
Some folks still prefer the old-school approach of paying in person, and Heber Light and Power offers a couple of convenient options:
Walk-In Payments
- Location: 31 South 100 West, Heber City
- Hours: Monday – Friday, 8:00 am to 5:00 pm (excluding holidays)
The customer service representatives are always friendly and helpful I’ve found them particularly useful when I had questions about my bill or needed to make arrangements
Drive-Through Window
If you’re in a hurry or don’t want to park, use the drive-through window during regular business hours. It’s perfect for those days when you’re running errands around town.
After-Hours Drop Box
Missed the office hours? No problem! There’s a secure drop box on the south side of the building where you can leave your payment anytime. Just make sure to put your payment stub with your check so they know which account to credit.
Understanding Your Heber Light and Power Bill
Before you pay, it helps to understand what you’re actually paying for. Here’s a breakdown of your bill:
- Meter Readings: The beginning and ending readings for the billing period
- Energy Consumption: Total kilowatt-hours (kWh) used
- Daily Average: Average kWh used per day
- Billing Period: The dates covered by this bill
- Power Cost Adjustment: Additional charges or credits related to power costs
- Current Charges: The amount due for this billing period
- Due Date: When your payment must be received
For commercial customers, you’ll also see a Demand Charge – this is based on the highest recorded kilowatt use during a 15-minute period in the billing cycle.
Smart Billing Options to Make Life Easier
Heber Light and Power offers several billing options to simplify your life:
Paperless Billing
Sick of paper bills cluttering your counter? Switch to paperless billing through the SmartHub portal with just a few clicks. You’ll get an email when your bill is ready, and you can view it anytime online.
Auto Payment
Never worry about forgetting to pay again! Set up automatic payments through SmartHub and your bill will be paid automatically on the due date. I’ve been using this for years and honestly, it’s amazing to never worry about late fees.
Budget Billing
If you hate those summer bill spikes (and who doesn’t), Budget Billing might be perfect for you. This program lets you pay a consistent monthly amount based on your previous year’s average usage.
To enroll in Budget Billing, just call the Heber Light and Power office at 435-654-1581.
Special Considerations for Net Metering Customers
If you have solar panels or another renewable energy system, your bill will look a bit different. Net metering customers will see:
- Time-of-use kilowatt-hour usage instead of the standard 13-month usage comparison chart
- Special rates based on when you generate and use electricity
For more information on net metering, check out Heber Light and Power’s net metering program details on their website.
Avoiding Late Fees: Payment Due Dates
Your bill will clearly indicate:
- The amount due by the due date
- The amount due after the due date (includes late fees)
To avoid those pesky late fees, make sure your payment is received by the due date. If you mail your payment, allow enough time for delivery!
What About Water and Sewer Bill Payments?
It’s important to note that Heber Light and Power only handles your electricity bill. For water and sewer services, you’ll need to pay Heber City separately.
Heber City utilities can be paid through Xpress Bill Pay. This is a completely different system, so don’t get confused!
The Heber City payment options include:
- Online payments through Xpress Bill Pay
- In-person at Heber City offices (75 North Main Street)
- By phone through Heber City’s system
Contacting Customer Service for Help
If you’re having trouble with your bill or payment, Heber Light and Power’s customer service is incredibly helpful. Here’s how to reach them:
- Phone: 435-654-1581 (Business Office)
- Address: 31 S 100 W, Heber City, UT 84032
- Hours: Monday – Friday, 8:00 am to 5:00 pm
- Email: [email protected]
They also have a special line for reporting outages: 435-654-2913.
Moving? Starting New Service?
If you’re moving into or out of the Heber Light and Power service area, you’ll need to complete a service application form. These forms are available on their website for both residential and commercial customers.
If you’re moving out of the service area, make sure to contact the business office at 435-654-1581 to avoid being billed for service after you’ve moved.
Additional Programs and Assistance
Heber Light and Power offers several additional programs that might be helpful:
HEAT Assistance
If you’re struggling to pay your electricity bill, check out the HEAT Assistance program. This program provides help for eligible low-income households.
Energy Rebates
Looking to save money on your bill long-term? Heber Light and Power offers rebates for energy-efficient upgrades. These can help offset the cost of improvements while reducing your monthly bill.
Clear Peaks Renewable Rate
If you’re interested in green energy but don’t have your own solar panels, check out the Clear Peaks Renewable Rate program. This optional rate allows you to support renewable energy in our community.
My Personal Experience with Heber Light and Power
When I first moved to Heber, I was used to my old power company’s clunky website and limited payment options. Honestly, Heber Light and Power has been a pleasant surprise!
The SmartHub portal is super easy to use, and auto-pay has saved me from late fees more times than I can count. One time when my payment didn’t process correctly (totally my fault – I forgot to update my card info), the customer service team was understanding and helped me get back on track without any hassle.
The only real issue I’ve run into was during the network repairs they occasionally have. Their internet and phones can be intermittent during these times. If you run into this problem, just email [email protected] instead.
Final Thoughts
Paying your Heber Light and Power bill doesn’t have to be complicated. With so many convenient payment options available, you can choose what works best for your lifestyle and preferences.
My recommendation? Set up auto-pay through SmartHub and opt for paperless billing. It’s the easiest set-it-and-forget-it approach that ensures you never miss a payment. You’ll still get email notifications when your bill is ready, so you can review the charges before they’re automatically paid.
Whatever method you choose, Heber Light and Power makes it simple to stay on top of your electricity bills. No more last-minute scrambles or late fees!
Have you found a favorite way to pay your Heber Light and Power bill? I’d love to hear about your experiences in the comments below!
Street Light Repair Request:
Report if you see:
- A street light that is burnt out or blinking on and off.
- A damaged street light that may still be working but is broken.
HL&P does not own any street lights. We have agreements with the cities, county, and some Home Owner Associations to maintain them. We do not treat street light issues as emergencies. We schedule maintenance as needed and appreciate customer reports of street light issues.
Heber Light & Power Board of Directors Meeting 2025-05-28
FAQ
Does Heber Light & Power accept credit cards?
Heber Light & Power accepts all major credit cards, checks and cash. Do you charge for credit card payments? No. Heber Light & Power does not charge for this service.
Does Heber Light & Power monetize my data?
We safeguard your data and do not monetize it or improperly share it. For more detailed information, please review our Privacy Policy. Heber Light & Power is a community owned electric utility established in 1909 by Heber City, Midway City, and Charleston Town.
Why is Heber Light & Power Company changing rate structures?
The way we use energy and the way power is generated and delivered is changing. Everything today requires a charge- including electric vehicles, bicycles, and gadgets. We are changing our rate structures to encourage you to use electricity more efficiently. Thank you for visiting Heber Light & Power Company.
How do I get a trench inspection in Heber City?
An Electrical Service Application must be submitted. The application can be submitted electronically at Electrical Service Application or filled out at the HL&P Business Office located at 31 South 100 West, Heber City. How do I schedule a trench inspection?
