Last updated November 2025
Hey there! If you’re reading this chances are you’ve invested in your family’s future health by banking your baby’s cord blood with Cryo-Cell. First off, congrats on making such an important decision! But now comes the less exciting part – paying those bills. Don’t worry, I’ve got you covered with everything you need to know about Cryo-Cell bill pay options.
As a mom who’s been through this process myself, I know how confusing it can be to navigate payment systems while juggling a newborn. That’s why I’ve put together this comprehensive guide to make your life just a teensy bit easier.
What is Cryo-Cell and Why Am I Paying These Bills Anyway?
Before diving into payment details, let’s quickly refresh on what your paying for:
Cryo-Cell is one of the leading cord blood and tissue banking services in the country. When you signed up you chose to preserve your baby’s precious stem cells – potentially life-saving cells that might help treat various medical conditions in the future.
Your bill covers:
- Initial processing fees
- Annual storage costs
- Any additional services you selected
Think of it as an insurance policy for your child’s health. Not the most thrilling bill to pay each month/year, but definitely one of the most important!
Cryo-Cell ePay: Your Online Payment Portal
The easiest way to manage your Cryo-Cell payments is through their online bill pay system called ePay. This convenient portal allows you to view, manage, and pay your bills without needing to mail checks or make phone calls (who has time for that with a baby, amirite?).
How to Access Cryo-Cell ePay
- Visit the Cryo-Cell ePay website at https://epay.cryo-cell.com/
- You’ll see a login page with fields for:
- User Name
- Password
- A checkbox for “Remember me?” (super handy if you’re like me and forget passwords!)
- Enter your credentials and click login
If you’ve forgotten your login info, don’t panic! There are links for both “Forgot your user name?” and “Forgot your password?” right on the login page.
Setting Up Your Cryo-Cell ePay Account
If your new to the whole Cryo-Cell thing, you’ll need to set up your ePay account first. Here’s how:
- You should’ve received an email with registration instructions after signing up for Cryo-Cell services
- If not, call Cryo-Cell customer service at their toll-free number
- Have your account number ready (it should be on any paper bill they’ve sent)
- Follow the instructions to create your username and password
Pro tip: Use a secure but memorable password! And maybe jot it down somewhere safe because #mombrain is real.
Payment Options Through Cryo-Cell ePay
Once logged in, you’ll have several options for handling your Cryo-Cell bill:
One-Time Payments
Perfect if you prefer to pay as bills come in:
- Login to your ePay account
- Navigate to the current bill section
- Select “Make a Payment”
- Choose your payment method (credit card, debit card, or bank account)
- Enter the payment amount
- Review and confirm
Automatic Payments (AutoPay)
This is my personal favorite because who has time to remember due dates?
- Login to ePay
- Go to payment settings or AutoPay setup
- Enter your preferred payment method
- Select the frequency (monthly, annually, etc.)
- Confirm enrollment
With AutoPay, your payment is automatically processed on the due date. No late fees, no forgotten bills!
Payment Methods Accepted
Cryo-Cell understands that flexibility is important when it comes to payments. They accept:
- Credit cards (Visa, MasterCard, Discover, American Express)
- Debit cards
- Electronic checks (direct bank account withdrawals)
I personally use my credit card for the points, but you do you!
Common Issues with Cryo-Cell Bill Pay (And How to Fix Them!)
Login Problems
Can’t get into your account? Try these steps:
- Double-check that you’re entering the correct username and password
- Use the “Forgot your user name?” or “Forgot your password?” links
- Clear your browser cache or try a different browser
- If all else fails, contact Cryo-Cell customer service
Payment Declined
If your payment gets declined:
- Verify your payment info is correct and up-to-date
- Check that your card hasn’t expired
- Ensure you have sufficient funds in your account
- Contact your bank to see if there are any holds or issues
Website Technical Difficulties
Sometimes technology just doesn’t cooperate:
- Try refreshing the page
- Clear browser cache and cookies
- Use a different browser or device
- Try again later as the issue might be temporary
Understanding Your Cryo-Cell Bill
Your bill will typically include:
- Account number
- Due date
- Current charges
- Past due amounts (if any)
- Payment options
Take a moment to review your bill for accuracy each time. If something doesn’t look right, don’t hesitate to contact customer service.
Benefits of Using Cryo-Cell’s Online Bill Pay
Why bother with online bill pay? Here’s why I love it:
- Convenience: Pay anytime, anywhere
- Time-saving: No checks to write, no envelopes to mail
- Security: Encrypted payment processing
- Record keeping: Digital records of all payments
- Environmental friendly: Less paper waste
- Payment history: Easy access to past payment info
- Reminders: Email notifications about upcoming dues
Tips for Managing Your Cryo-Cell Payments
After handling these payments for a few years, I’ve learned some tricks:
- Set calendar reminders if you don’t use AutoPay
- Keep your contact info updated so you receive important notices
- Review your annual storage fees to ensure they match your contract
- Consider prepayment options if available (sometimes there are discounts!)
- Keep your payment methods updated – expired cards are a common reason for payment issues
What If I Can’t Make a Payment?
Life happens – especially with kids in the mix! If you’re struggling with payments:
- Contact Cryo-Cell immediately – don’t wait until you’re behind
- Ask about payment plans or hardship programs
- Inquire about temporary deferment options
- Consider adjusting your payment schedule if possible
Remember, Cryo-Cell wants to maintain your service – they’re usually willing to work with you!
Alternatives to Online Bill Pay
Not comfortable with online payments? No problem! Cryo-Cell typically offers these alternatives:
- Phone payments: Call customer service to pay over the phone
- Mail-in payments: Send checks to their billing address
- Bank bill pay services: Set up payments through your bank
Just remember that these methods might take longer to process than the online system.
Frequently Asked Questions About Cryo-Cell Bill Pay
How soon will my payment be posted to my account?
Online payments are typically processed within 1-2 business days, though credit card payments often post immediately.
Can I make a partial payment?
Yes, in most cases you can pay any amount towards your outstanding balance, though full payment is preferred.
Is there a fee for using the online payment system?
Nope! Cryo-Cell offers their ePay service at no additional charge to customers.
What if I accidentally overpay?
Any overpayment will generally be credited to your account and applied to future charges.
Can I change my payment method?
Absolutely! You can update your payment information anytime through your ePay account.
The Bottom Line on Cryo-Cell Bill Pay
Managing your Cryo-Cell payments doesn’t have to be a hassle. The ePay system makes it pretty straightforward to stay on top of your stem cell banking investment.
I know from experience that these bills sometimes feel like just another expense in the endless parade of child-related costs, but remember what you’re paying for – a potential lifeline for your child’s future health. That peace of mind is pretty valuable!
As for me, I’ve been using the AutoPay feature for the past three years and it’s one less thing to worry about as I juggle work, family, and trying to occasionally shower (parents, you know what I’m talking about!).
Final Thoughts
Cryo-Cell’s ePay system might not be the most exciting topic in the world, but understanding how to use it efficiently can save you time, prevent late fees, and ensure your stem cell storage remains active.
If you’re new to Cryo-Cell or just setting up your payment options, take a few minutes to familiarize yourself with the ePay portal. Trust me, your future self will thank you!
And remember – if you ever have questions about your bill or payment options, Cryo-Cell’s customer service team is just a phone call away. Don’t hesitate to reach out if something doesn’t make sense.
Have you used Cryo-Cell’s ePay system? What’s been your experience? Drop a comment below – I’d love to hear from other parents navigating this journey!
Option 4: 5 Years of Storage of Cord Blood & Tissue
Cord Blood & Tissue Processing: $1049
5 Years of Storage of Cord Blood & Tissue: $850
6 payments: $317
9 payments: $212
Option 4 offers 5 years of storage for your banked cord blood and tissue. We provide a couple of different payment options, including 6-month and 9-month payment plans. Click below to read the private cord blood banking agreement, then start filling out the form at the bottom of the page to enroll.
If you have any questions, please feel free to call us at 888.311.1788. We’re here 24/7/365.
This Private Cord Blood Banking Agreement (this “Agreement”) is made by and between you and CryoCyte, Inc., a Utah corporation (“CryoCyte”). By entering into this Agreement, you indicate your intention for CryoCyte to receive and preserve your child’s umbilical cord blood and/or tissue (the “Cord Blood”). You and CryoCyte may individually be referred to herein as a “Party,” and collectively, the “Parties.”
1) Rights To The Cord Blood. You, the legal guardian(s) of the child, shall be the custodian(s) of the Cord Blood until the child whose Cord Blood is being banked pursuant to this Agreement (the “Child”) reaches the age of eighteen (18) years of age. Upon attaining eighteen (18) years of age, all right, title, and interest in the Cord Blood shall vest in the Child. CryoCyte shall consider you the sole, designated contact for all purposes relating to this Agreement, including but not limited to retrieval and use of the Cord Blood, your account, contact information, fees, and termination of this Agreement until the Child reaches eighteen (18) years of age, at which time the Child shall become the sole, designated contact for all purposes. In the event the Cord Blood is needed for a transplant or other medical procedure or reason, you, the Child’s legal guardian(s), agree that CryoCyte may release the Cord Blood to any of the undersigned parties upon the written agreement of all parties.
2) Cord Blood Collection and Transportation. CryoCyte will provide you with a collection kit to collect and transport the Cord Blood. You will be responsible for ensuring that your healthcare provider collects the Cord Blood. You agree to follow the instructions provided by CryoCyte and your healthcare provider regarding the collection and transportation of the Cord Blood. CryoCyte will arrange for the preparation and shipment of the Cord Blood according to industry standards; however, you shall be responsible for all preparation and shipping expenses associated with your Cord Blood.
3) Testing. CryoCyte maintains the right to reject or discard any samples in accordance with our standard operating procedures due to certain test results or lack of test results. After your enrollment, CryoCyte may choose not to process and/or store the Cord Blood under any of the following circumstances: (a) your healthcare provider determines that, in your best interest, preservation is not advised, either to protect your health, the Child’s health, or for any other reason; (b) the Cord Blood you provide to CryoCyte tests positive for any viral or bacterial contamination; (c) you cannot provide adequate verification that the Child’s mother and Child are not infected with HIV, Hepatitis, Syphilis, HTLV, or other diseases as required by regulatory agencies, as requested by CryoCyte; or (d) an insufficient quantity of blood is harvested. If CryoCyte cannot process or store your Cord Blood for any reason set forth in this Section 3, then CryoCyte shall have the right to terminate this Agreement upon written notice to you, and all monies paid by you to CryoCyte for the purposes of banking the Cord Blood will be refunded less $150.00.
4) Fees. You are responsible for the payment of all fees associated with the banking of the Cord Blood. If fees are not paid within 90 days following the date upon which any fees are due, then CryoCyte will forward your account to a collection agency. Your credit may be affected. If fees are not paid within 180 days following the date upon which any fees are due, CryoCyte will assume that you have abandoned your Cord Blood, at which time your Cord Blood shall become the sole and exclusive property of CryoCyte. If you abandon your Cord Blood pursuant to this Section 4, then CryoCyte shall have the option to: (a) donate your Cord Blood to any entity of CryoCyte’s choosing or (b) destroy your Cord Blood. If you terminate this Agreement after CryoCyte’s processing or storage of your Cord Blood, then you shall have no right to any refund. If you prepay all or any portion of the fees associated with the banking of your Cord Blood and you terminate this Agreement, then you shall have no right to any refund of any prepaid fees. If you elect to terminate this Agreement, then you must notify CryoCyte, in writing, at least 60 days prior to the annual billing of your account, if any. Your healthcare provider is not, and does not act as an agent of CryoCyte. Payment for your healthcare provider’s services are solely your responsibility.
5) Release: Any request for the release of your sample must occur in writing. CryoCyte shall not be required to release, prepare, ship or dispose of any Cord Blood unless and until all payments required by this Agreement are paid in full. Release of Cord Blood may occur: (a) to a physician or agent appropriately qualified to perform a transplant or medical procedure, (b) for disposal, or (c) for scientific research. Cord Blood samples may only be released to those entities who can receive a sample in compliance with all applicable rules and regulations. CryoCyte may charge administrative fees associated with a sample’s release. You are responsible for all third-party costs, including shipping and service fees.
6) No Guarantees; Disclaimers You understand that you are solely responsible for your own education regarding the usefulness or potential benefits of the Cord Blood, cord blood banking generally, and the limitations of cord blood banking. You acknowledge and agree that neither CryoCyte nor any of its shareholders, directors, officers, agents, employees or affiliates have made any representation, guaranty or warranty, express or implied, to you of any kind. You acknowledge and agree to the following specific disclaimers: There is no guarantee or assurance regarding success in collecting the Cord Blood. Complications may occur during birth that preclude the collection of the Cord Blood. You acknowledge that your healthcare provider makes the final determination whether or not to collect the Cord Blood. Eligibility for storage cannot be fully assessed until the arrival and evaluation of a sample at CryoCyte’s laboratory. CryoCyte maintains the right to reject or discard any samples in accordance with our standard operating procedures due to certain test results or lack of test results. There is no guarantee that the Cord Blood will not deteriorate or suffer another form of loss. There is no guarantee that the preservation of Cord Blood will be able to cure a particular disease or condition or have any other therapeutic effect or be of therapeutic value. You acknowledge that the Cord Blood may never be used.
7) Liability. CRYOCYTE SHALL HAVE NO LIABILITY OF ANY KIND IN RESPECT OF CRYOCYTE’S PERFORMANCE OR FAILURE TO PERFORM UNDER THIS AGREEMENT EXCEPT TO THE EXTENT ATTRIBUTABLE TO CRYOCYTE’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT. CRYOCYTE SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, DAMAGES ARISING UNDER ANY CAUSE OF ACTION, INCLUDING CONTRACT, WARRANTY, STRICT LIABILITY OR TORT, WHETHER OR NOT CRYOCYTE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CRYOCYTE DISCLAIMS ANY AND ALL WARRANTIES, CONDITIONS, OR REPRESENTATIONS (EXPRESSED OR IMPLIED, ORAL OR WRITTEN), WITH RESPECT TO THE PRODUCTS AND SERVICES PROVIDED HEREUNDER, OR ANY PART THEREOF, INCLUDING, BUT NOT LIMITED TO THE FOLLOWING: (A) SUITABILITY OF CORD BLOOD FOR FUTURE TREATMENT OF DISEASES; (B) SUCCESSFUL TREATMENT OF DISEASES THROUGH CORD BLOOD TRANSPLANTATION; (C) ADVANTAGES OF CORD BLOOD TRANSPLANTATION; (D) SUCCESSFUL PRESERVATION OF CORD BLOOD THROUGH CRYOPRESERVATION; OR (E) ANY AND ALL IMPLIED WARRANTIES OR CONDITIONS OF TITLE, COMPATIBILITY, OR FITNESS OR SUITABILITY FOR ANY PURPOSE. CRYOCYTE’S LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT PAID TO CRYOCYTE UNDER THIS AGREEMENT.
CryoCyte assumes no liability for any defects or workmanship in the materials contained in the collection kit. CryoCyte is not responsible for procedures or services performed by any third party, including, but not limited to, collection of the Cord Blood, lab tests, transportation, handling or use during transplantation.
8) Governing Law and Disputes. This Agreement shall be governed by and construed in accordance with the laws of the State of Indiana. Any dispute or controversy arising between you and CryoCyte shall be resolved according to the laws of the State of Indiana. You and CryoCite irrevocably consent to the jurisdiction and venue of the Courts of the State of Indiana and the United States federal courts serving Marion County, Indiana with respect to any and all actions related to this Agreement or the enforcement hereof, and the parties hereto hereby irrevocably waive any and all objections thereto. In the event of any controversy or dispute, the Parties shall put forth their best efforts to resolve the dispute through negotiation. Any court or arbitrator may award reasonable attorney’s fees and costs to the prevailing party in addition to any other relief to which the prevailing party is entitled.
9) Entire Agreement and Modification. This Agreement constitutes the entire Agreement between the Parties and supersedes any previous agreement or representation (oral or written), relating to the subject matter of this Agreement. This Agreement may only be modified or amended only by a writing signed by each Party. If you are not the birth mother, the birth mother must also agree to the informed consent and authorization, as well as complete the medical history paperwork.
10) Force Majeure. If the performance of this Agreement or any obligations arising under this Agreement is prevented, restricted or interfered with by reason of fire, earthquake, casualty or accident, strikes or labor disputes, war or other violence, any law, order, proclamation, ordinance, demand, or requirement of any government agency, or any other act or condition beyond CryoCyte’s control, then CryoCyte shall, upon giving prompt notice to you, be excused from performance under this Agreement.
11) Severability and Assignability. If any provision of this Agreement is held by a court of competent jurisdiction to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect without being impaired or invalidated in any way. CryoCyte shall have the right to assign this Agreement to another entity that provides similar services.
Step 1 of 2
- Email*
- Consent*
- Yes
- No
Please read the CryoCyte Private Cord Blood Banking Agreement above by clicking on the link. By selecting yes, you are providing your conset.
- Choose a Storage Option:*Please confirm your choice by selecting the appropriate option in the dropdown below. The full prices have been listed, but we can set up payment plans when were ready to process the payment.
- Payment Plan*
- Full Payment
- 6-month payments
- 9-month payments
- Mothers Name* First Last
- Mothers Date of Birth*
- Babys Due Date*
- Name on Credit Card* First Last Please type the full name associated with payment.
- Payment Type*
- Visa
- Mastercard
- American Express
- Discover
Payment Disclaimer: Your credit card wont be processed immediately. It will be processed within 24 hours of submission. If your due date or scheduled C-section is within 24 – 48 hours, please call us at 888.311.1788 to submit payment to ensure the kit gets you to on time.
- Card Number*
- Card Expiration MMYYEnter credit card expiration as MMYY where MM is two digit month and YY is two digit year
- Billing Address* Street Address Address Line 2 City State / Province / Region ZIP / Postal Code
- Shipping Address* Street Address Address Line 2 City State / Province / Region ZIP / Postal Code
- Phone Number*
- Additional Phone Number
- Additional comments or delivery instructions
- Referred By
- Do you know anybody else who is expecting?
- How did you hear about us?
- Doctor
- Friend or family
- Social media
- Birthing educator or class
