Ever been stuck wondering how to pay your Clintwood utility bill? I’ve been there, frantically searching online when my water bill was due in 2 days! Whether you’re a long-time resident or new to our beautiful town in Virginia, paying your utility bills shouldn’t be a headache.
In this guide, I’ll walk you through everything you need to know about Town of Clintwood bill pay options, fees, and the benefits of going digital with your payments.
The Town of Clintwood’s Payment Portal
The Town of Clintwood has partnered with Payment Service Network (PSN) to provide residents with a secure online payment portal. This service makes it super easy to manage and pay your utility bills without having to visit Town Hall.
Quick Access to the Payment Portal
To access the payment portal directly, visit:
This secure website is the official payment platform authorized by the Town of Clintwood for utility bill payments.
Payment Options Available
The Town of Clintwood offers several ways to pay your utility bills:
1. Online Payment Options
When using the PSN portal, you have multiple online payment methods:
- Checking/Savings Account: Direct bank payments with a small $1.40 fee
- Credit/Debit Cards: Convenient card payments with a 3.25% fee (plus an additional 75¢ fee for payments under $100)
- PayPal / PayPal Credit / Venmo: Alternative payment options with a 3.25% fee
2. In-Person Payments
If you prefer paying in person you can visit
Town Hall
- Address: 248 Main Street, Clintwood, VA 24228
- Hours: Monday-Friday, 8:00am to 4:30pm
- Phone: 276-926-8383 or 276-926-6076
3. Mail-In Payments
Checks can be mailed to
- PO Box 456, Clintwood, VA 24228
Remember to include your account number when mailing payments!
Benefits of Creating an Account on the Payment Portal
While the Quick Pay option lets you make one-time payments without registering, creating an account on the payment portal offers several advantages:
- View your current balance due
- Access electronic bill history
- Set up Auto-Pay for recurring payments
- Save payment methods for future use
- Manage multiple billing accounts (great for property owners!)
- View detailed payment history
Registration is quick and gives you complete control over your utility account management.
Fee Structure Explained
It’s important to understand the fees associated with different payment methods:
| Payment Method | Associated Fee |
|---|---|
| Checking/Savings | $1.40 flat fee |
| Credit/Debit Card | 3.25% of payment amount |
| Payments under $100 | Additional 75¢ fee |
| PayPal/Venmo | 3.25% of payment amount |
While these fees might seem annoying, they help cover the processing costs charged by financial institutions. The Town of Clintwood isn’t making profit off these fees – they’re simply covering the costs of offering these convenient payment options.
Step-by-Step Guide to Paying Your Bill Online
Let me walk you through making a payment online:
Option 1: Quick Pay (No Account Needed)
- Visit the payment portal
- Click the “Quick Pay” option
- Enter your account number (found on your bill)
- Enter payment amount and choose payment method
- Complete the payment information
- Save your confirmation number!
Option 2: Registered Account Payment
- Visit the payment portal
- Log in with your email and password
- Select the account you want to pay
- Choose payment method and amount
- Complete payment
- Confirmation will be stored in your account history
Option 3: Setting Up Auto-Pay
- Create an account on the payment portal
- Log in and navigate to Auto-Pay settings
- Select the account for auto payments
- Choose payment method and frequency
- Set maximum payment amount (optional but recommended)
- Confirm and save settings
Important Contacts for Billing Questions
If you have questions about your bill or need assistance with payments, contact:
- Utility Clerks/Cashiers:
- Lisa Deel: 276-926-8383 ext. 3301
- Christina Deel: 276-926-8383 ext. 3303
- Town Clerk/Treasurer:
- Judy Steele: 276-926-8383 ext. 3302
- General Email: [email protected]
Important Things to Know
Payment Processing Times
When paying online, keep in mind that your payment won’t be immediately reflected in the Town’s system. According to the Town website:
“Utility payments made online are processed by a third party organization for the Town of Clintwood and will not arrive to the Town’s attention until the morning following your payment.”
This is super important if you’re making a last-minute payment before disconnection! If paying close to a disconnect date, call the Town office at 276-926-8383 and provide your confirmation number.
Avoiding Scams
The town specifically mentions they are NOT affiliated with a third-party payment provider called DOXO. Always use the official payment link provided by the Town of Clintwood to avoid potential scams or unnecessary fees.
Why Go Digital with Your Clintwood Utility Payments?
I switched to online payments last year and honestly wish I’d done it sooner. Here’s why I think digital payments are worth considering:
- Save time: No driving to Town Hall or finding stamps and envelopes
- 24/7 access: Pay bills anytime, even outside office hours
- Payment history: All your payments tracked in one place
- Never miss a payment: Set up reminders or auto-pay
- Environmentally friendly: Reduce paper waste
- Security: Secure encryption protects your information
What Services Are Covered by Clintwood Utility Bills?
The Town of Clintwood provides several essential services to residents, managed by different departments:
Public Works
- Water and sewer services
- Managed by Robert Allen Taylor (Public Works Supervisor) and staff
- Contact: 276-926-8204 or [email protected]
Streets and Sanitation
- Road maintenance and waste collection
- Managed by Robert Stallard (Streets and Sanitation Supervisor) and team
- These services are typically covered in your utility billing
Special Circumstances
Moving or Closing an Account
If you’re moving out of Clintwood or need to close your utility account, contact Town Hall directly. Don’t simply stop paying your bills, as this could lead to collections or affect your credit.
Payment Assistance Programs
If you’re struggling to pay your utility bill, contact Town Hall to inquire about any available payment plans or assistance programs before your service is disconnected.
Beyond Utility Bills: Other Town Payments
While this article focuses on utility payments, it’s worth noting that the Town of Clintwood collects other fees as well:
- Yard Sale Permits: $5 daily fee required for yard sales within town limits
- Business Licenses: Contact Town Hall for current rates
- Building Permits: Required for certain construction projects
Final Thoughts
Paying your Town of Clintwood utility bills doesn’t have to be complicated. The online payment system through PSN offers a convenient way to stay on top of your bills, while traditional payment methods remain available for those who prefer them.
By understanding all your payment options, associated fees, and processing times, you can choose the method that works best for your situation and avoid any late fees or service interruptions.
If you have any questions about your bill or payment options, don’t hesitate to contact the friendly staff at Town Hall. They’re there to help ensure residents have access to reliable utility services and easy payment solutions.
Have you tried the online payment portal yet? What method do you prefer for paying your Clintwood utility bills? Let us know in the comments!
Small Town USA never felt so inviting
Clintwood, VA is home to more than 1500 people, 672 households, and 426 families. Its the County Seat of Dickenson County, the youngest in the state, hence our famous town motto, “The county seat of Virginias baby.”
Clintwood’s 1.9 square miles offer plenty of activities and adventures for resident families and visitors – from the Ralph Stanley Museum and Jettie Baker Center, to our numerous town parks, nearby campgrounds and recreational areas.
The Ralph Stanley Museum also features a two-bedroom lodging suite, located on the third floor of the museum. It can be rented as a suite or by the bedroom – click here for more information.
Clintwood Town Council Meeting – June 10, 2025
FAQ
How can I pay my bill on my phone?
What county is Clintwood, VA in?
Clintwood is a town in Dickenson County, Virginia, United States. The population was 1,377 at the 2020 census. It is the county seat of Dickenson County.
Who is the mayor of Clintwood, VA?
Mayor/TOWN MANAGER DANNY LAMBERT.
What are some fun facts about Clintwood, Virginia?
FUN FACTS. Clintwood, VA is the home turf of musician Ralph Stanley. In 1948, Clintwood received global publicity for electing an all-female town council. Pro footballer Justin Hamilton was a star at Clintwood High School.
