Let’s face it – nobody enjoys paying bills. But if you’re a Harpeth Valley Utilities District (HVUD) customer, I’ve got good news for you! Paying your water bill doesn’t have to be a headache anymore. As someone who’s researched all the payment options, I’m excited to share the easiest ways to handle your HVUD bill payments.
Whether you’re a tech-savvy person who loves online payments or prefer the traditional mail-in method, HVUD offers several convenient options to fit your lifestyle. So let’s dive into all the ways you can pay your Harpeth Valley Utilities bill without the stress!
What is Harpeth Valley Utilities District?
Before we jump into payment methods, let me give you a quick overview of HVUD The Harpeth Valley Utilities District is a public not-for-profit utility agency serving parts of Davidson, Williamson, and Cheatham counties near Nashville, Tennessee. Established in 1959, HVUD provides water service to more than 17,000 customers and wastewater service to over 13,800 customers.
HVUD gets its water supply from the Cumberland River (commonly known as Cheatham Lake). Their mission is to provide safe reliable and cost-effective water services to the communities they serve. And part of making life easier for their customers includes offering multiple convenient payment options.
6 Ways to Pay Your Harpeth Valley Utilities Bill
1. Automatic Bank Draft – The “Set It and Forget It” Method
In my opinion, this is the EASIEST way to pay your HVUD bill. With automatic bank draft, your payment gets deducted directly from your checking account each month You’ll never have to worry about missing a payment again!
How to set up bank draft payments:
- Call the HVUD office at 615-352-7076
- Provide your checking account information
- They’ll take care of the rest!
The awesome benefits:
- No checks to write
- No stamps to buy
- Always on time (goodbye late fees!)
- Completely FREE – no convenience fees!
Important note: If you need to stop your automatic bank draft, you MUST call HVUD customer service at 615-352-7076. This cannot be done through the online portal.
2. Online Payments Through Customer Portal
If you prefer making payments online, HVUD has partnered with Paymentus to offer a secure online customer portal. This is perfect for those who like having digital records of their payments or who want to pay at odd hours.
To use the online portal, you’ll need:
- Your 10-digit HVUD location number
- Your HVUD customer account number
- The last 4 digits of the primary account holder’s Social Security number
Once registered, you can access the customer portal anytime to make payments using your credit card, debit card, or e-check. You can even set up auto-pay through the portal to have your bill paid automatically each month.
The perks of online payment:
- Pay 24/7 from anywhere
- View your payment history
- View current statements
- Sign up for paperless billing
- Receive payment reminders
Things to consider:
- There is a $2.95 transaction fee per payment
- No fee required just to register for portal access
- You can pay with Visa, MasterCard, or Discover credit/debit cards
To access the portal, visit the HVUD website at www.hvud.com and click on the “Online bill pay through Paymentus Customer Portal” link.
3. Pay By Phone – For When You’re On The Go
Don’t have time to sit down at a computer? No problem! HVUD also offers a phone payment option through Paymentus. It’s super quick and easy.
How to pay by phone:
- Call 844-291-3552
- Use their automated system
- Enter your location number, account number, and last 4 of your SSN
- Follow the prompts to complete your payment
Just like with online payments, there is a $2.95 convenience fee per transaction. But the whole process only takes a few minutes, and you can do it from anywhere!
4. Pay By Mail – The Traditional Approach
If you prefer the old-school method of paying bills, you can always mail your payment. Each monthly bill comes with a return payment envelope for your convenience.
Mailing instructions:
- Make your check payable to Harpeth Valley Utilities District
- Mail it to:
Harpeth Valley Utilities DistrictP.O. Box 210319Nashville, TN 37221-0319
Remember to allow 3-5 business days for your mailed payment to reach them to avoid any late fees. This method is free but does require a postage stamp.
5. Pay In Person – For Those Who Like Face-to-Face Interaction
Sometimes it’s nice to drop off a payment in person, especially if you’re already running errands in the area. HVUD offers two convenient locations where you can make payments:
HVUD Main Office:
- 5838 River Road, Nashville, TN 37209
- Has a drop box for after-hours payments
Pinnacle Financial Partners:
- 7651 Highway 70 South, Nashville, TN 37221
- Also has a night drop box
If using the drop box at Pinnacle, be sure to mark your envelope as an HVUD payment so it gets processed correctly.
6. Third-Party Payment Services
While not officially endorsed by HVUD, some customers use third-party bill payment services. These services may charge their own fees, so be sure to check their terms before using them.
What If Your HVUD Bill is Past Due?
Life gets busy, and sometimes a bill slips through the cracks. If your account becomes past due, it’s important to take action quickly to avoid service interruption.
If your service has been disconnected due to non-payment, you’ll need to:
- Pay the full past due amount
- Pay all late penalties and fees
- Contact HVUD at 615-352-7076 after making your payment to have service restored
Important note: Simply making the payment is not enough – you MUST call HVUD to have your service restored. A service charge of $30 will be applied for each trip to disconnect or reconnect service.
Tips for Hassle-Free Bill Payments
After helping many friends navigate their utility payments, I’ve gathered some tips that might help you too:
- Set calendar reminders if you’re not using automatic payments
- Sign up for paperless billing to reduce paper waste and keep digital records
- Check for system maintenance notices on the HVUD website before attempting online payments
- Keep your account info handy (location number, account number, etc.)
- Consider setting up auto-pay to avoid forgotten payments
Which Payment Method is Best?
Honestly, this depends on your personal preferences and habits. But from my experience:
- Most convenient: Automatic bank draft (no fees, no effort once set up)
- Most flexible: Online portal payments (pay anytime, anywhere)
- Best for tech-averse folks: Mail-in payments or in-person payments
- Best for last-minute payments: Phone payments or online portal
I personally recommend the automatic bank draft option since it requires zero effort after the initial setup and has no convenience fees. But the online portal is fantastic too, especially if you like having immediate confirmation of your payment.
Recent HVUD Updates You Should Know
HVUD occasionally has system maintenance that might affect online payments. According to their website, online payment may be disrupted on September 24th, 2025, from 5pm-10pm due to system maintenance.
Also, be aware that HVUD offices close for major holidays. For instance, they’ll be closed on Monday, September 1, 2025, in observance of Labor Day. During these closures, you can still call 615-352-7076 for emergencies.
Final Thoughts on HVUD Bill Payments
Paying your Harpeth Valley Utilities bill doesn’t have to be complicated or time-consuming. With six different payment options available, you can choose whatever method fits your lifestyle best.
For me, the convenience of automatic payments wins every time. But what works best for you? Maybe you prefer the satisfaction of dropping off your payment in person, or perhaps the 24/7 availability of online payments is more your style.
Whatever method you choose, staying on top of your utility bills helps avoid those pesky late fees and ensures your water service continues uninterrupted. And remember, if you ever have questions about your bill or payment options, HVUD’s customer service team is just a phone call away at 615-352-7076.
So there ya have it – the complete guide to paying your Harpeth Valley Utilities bill with ease. No more excuses for late payments now!
Frequently Asked Questions About HVUD Bill Payments
Q: Can I pay my HVUD bill with a credit card?
A: Yes, you can pay with Visa, MasterCard, or Discover credit or debit cards through the online portal or by phone. A $2.95 convenience fee applies.
Q: How do I set up automatic payments?
A: You can set up bank draft payments by calling HVUD at 615-352-7076, or you can set up auto-pay through the Paymentus online portal.
Q: What happens if my check bounces?
A: HVUD charges a $30 fee for any check returned by a bank.
Q: Can I view my usage history online?
A: Yes, once registered for the customer portal, you can view your current statements and payment history.
Q: Is there a fee to use the online customer portal?
A: There’s no fee to register for and access the portal, but there is a $2.95 transaction fee each time you make a payment.
Q: Who do I contact if I have questions about my bill?
A: Call HVUD Customer Service at 615-352-7076 for any questions about your bill.
Remember, staying on top of your utility payments is important, but with HVUD’s multiple payment options, it doesn’t have to be a hassle!
Friday, July 4, 2025 in observance of Independence Day.
Harpeth Valley Utilities District serves the water and wastewater needs of customers in portions of Davidson, Williamson and Cheatham counties. The District provides water service to more than 17,000 customers and wastewater service to more than 13,800 customers.
April 2, 2025
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