New accounts can be opened 7:30 a.m. – 4:30 p.m. Monday through Thursday and 7:30 a.m. – 3:30 p.m. Friday. New service requests after 3 p.m. will be serviced the following business day. Emergency calls after hours may require an overtime charge.
All new utilities accounts are set up online or in person at City Hall and require the following documentations:
4. Initial cost is $150 ($135 refundable deposit and $15 non-refundable service fee, as authorized under city code sec. 70-153.)
5. Email proof of ownership to [email protected]. Once the application is processed, you will receive an email with the account information and how to pay the deposit online.
1. Fill out and submit the Stop Service form – linked in title and here: Stop Service Form
2. For property owners, please provide a copy of your SIGNED Final Settlement Statement or warranty deed to [email protected].
To Open a Temporary Hydrant/Construction Account Temporary Hydrant or Construction meters shall be installed for no longer than 180 days. The person(s) desiring such a meter shall first apply to the Public Works Department using the form below which will be processed at the Utilities Customer Service office.
Are you tired of standing in line at City Hall just to pay your utility bill? Forgetting when your next payment is due? Let me make your life easier by showing you all the ways to pay your bills online with the City of Bradenton’s convenient payment options
As a Bradenton resident myself I’ve tried almost every payment method they offer. Trust me when I say online bill pay has saved me countless hours and late fees! Today I’ll share everything you need to know about paying your bills to the City of Bradenton online.
Utility Bill Payment Options – More Ways Than You Think!
The City of Bradenton offers several convenient ways to pay your utility bills and I’ve personally found the online option to be the most hassle-free. Here’s a breakdown of all your options
Online Payment Portal
The most direct way to pay your utility bill is through the City of Bradenton’s official payment portal. Just visit cityofbradenton.com/payments and follow the link for utility payments. Have your 14-digit account number ready, and you’ll be done in minutes!
Mobile Payment App
This is my personal favorite! The City of Bradenton has their own mobile payment app available for both iPhone and Android users.
- Download for iPhone
- Download for Android
- They even provide a guide to learn how to use the app
I find the app super convenient when I’m traveling and suddenly remember my bill is due tomorrow!
Pay by Phone
For those days when your internet is down (it happens to all of us!), you can pay by phone using a credit card or eCheck. Just call their toll-free number (877) 631-7796. Make sure you have your 14-digit City of Bradenton account number handy. And the best part? This service is free!
Direct Debit
If you’re like me and sometimes forget when bills are due, setting up direct debit might be your best option. You can sign up to have payments automatically withdrawn from your bank account each month. This service is free and ensures you’ll never miss a payment again.
Other Payment Options
If online isn’t your thing, the City of Bradenton still offers several other ways to pay:
- Amscot Locations: Pay at any Florida Amscot location (note: Amscot charges a $1.50 service fee)
- Walmart: Set up a Walmart Bill Pay account on the Walmart App or in-store
- Mail: Send check or money order with your bill/account number to:
City of BradentonAttn: Customer ServiceP.O. Box 1339Bradenton FL 34206-1339 - In Person: Visit Bradenton City Hall, 1st Floor at 101 12th Street West (Old Main Street)
- Lobby Hours: Monday-Thursday 7:30am-4:30pm, Friday 7:30am-3:30pm
- They accept cash, check, money order, or credit card (VISA/MasterCard only)
- After hours? Use the payment drop box outside the 12th/Old Main entrance
Building Permit Payments Through Accela Citizen Access
If you’re working on a construction project in Bradenton, you’ll be dealing with building permits. The city uses a system called Accela Citizen Access for permit management and payments.
Important: Do NOT pay for permits until a Permit Specialist contacts you about plans approval and fees! I made this mistake once and had to go through a whole refund process – not fun!
To access the permit system, visit https://aca-prod.accela.com/bradenton/welcome.aspx.
What You Can Do in Accela Citizen Access:
- Search building applications
- Search planning applications
- Submit enforcement complaints
- Search enforcement records
- Schedule inspections
Important Update: As of October 27, 2025, roofing photo inspections are no longer accepted. All required inspections must be scheduled through Accela for in-person inspections.
Why I Switched to Online Bill Pay (And Why You Should Too!)
When I first moved to Bradenton, I was paying my utility bills by mail. Then one month, my payment got lost in the mail, and I ended up with a late fee. That’s when I decided to try the online options, and I’ve never looked back!
Here are some advantages I’ve discovered:
- 24/7 Convenience – Pay anytime, even at 2am in your pajamas!
- Payment Confirmation – Get immediate confirmation that your payment went through
- Payment History – Easy access to your payment history for tax purposes
- Reminders – Set up reminders so you never miss a payment
- Save on Postage – No more buying stamps or envelopes
- Environmentally Friendly – Less paper waste
- Time Saving – No more driving to City Hall or waiting in line
Tips for First-Time Online Bill Payers
If you’re new to online bill paying with the City of Bradenton, here are some tips to make your experience smooth:
Before You Begin:
- Have your 14-digit account number ready (it’s on your paper bill)
- Know your service address exactly as it appears on your bill
- Have your credit card or bank account information handy
Common Questions I Had When Starting:
Is it secure?
Yes! The City of Bradenton uses industry-standard encryption to protect your information.
What if I make a mistake?
If you think you’ve made an error, contact Utility Billing Customer Service right away at (941) 932-9434 or email [email protected]
Can I schedule recurring payments?
Absolutely! This is one of the best features – set it and forget it.
What if I need help?
City of Bradenton staff are super helpful. Call Utility Customer Service at (941) 932-9434, and they’ll walk you through it.
Other Services Available Through City of Bradenton Online
While we’re focusing on bill payments today, it’s worth knowing that the City of Bradenton offers many other online services that might make your life easier:
Through the Main City Website:
- Apply for permits and licenses
- View public records
- Report issues like potholes or streetlight outages
- Sign up for emergency notifications
- Access city maps
- View city council meetings
Through Accela Citizen Access:
- Track the status of your permit applications
- Schedule inspections
- Submit complaints about code violations
- Research property information
Setting Up Your Online Account
To take full advantage of online services, I recommend registering for an account on both platforms:
City of Bradenton Website:
- Visit cityofbradenton.com
- Look for “Register” or “Create Account”
- Fill in your information
- Verify your email
- Log in and set up your profile
Accela Citizen Access:
- Visit https://aca-prod.accela.com/bradenton/welcome.aspx
- Click “Register for an Account”
- Complete the registration process
- Once registered, you’ll have access to all permit-related services
What To Do If You’re Moving or Closing Your Account
If you’re moving away from Bradenton or need to close your utility account for any reason, you can handle this online too!
- Visit cityofbradenton.com
- Navigate to “City Departments” → “Utilities Customer Service Division”
- Click on “Stop Service (Close Your Account)”
- Follow the instructions to complete your request
I did this when I moved across town, and it was much easier than I expected!
Stay Connected with City Updates
One of the benefits of creating an online account with the City of Bradenton is staying informed about important updates. You can:
- Sign up for the city newsletter
- Register for CodeRED emergency alerts
- Follow the city on social media:
- X (formerly Twitter)
- YouTube
I’ve found the CodeRED alerts particularly helpful during hurricane season!
Final Thoughts: Why I Love Cityofbradenton Online Bill Pay
As someone who has lived in Bradenton for several years now, I can honestly say that the city’s online payment options have made my life much easier. No more rushing to City Hall during lunch breaks or worrying about mail delays.
The mobile app is probably my favorite feature – being able to pay my bill while waiting in line at the grocery store or sitting at my kid’s soccer practice is priceless!
Whether you choose the website, the app, phone payments, or direct debit, you’ll find that online bill pay saves you time and hassle. And if you ever have questions, the customer service team at (941) 932-9434 is always ready to help.
So what are you waiting for? Give cityofbradenton online bill pay a try with your next utility bill. Your future self will thank you for the time and headaches saved!
Quick Reference Guide
| Payment Method | Where to Access | What You Need | Fee |
|---|---|---|---|
| Online Portal | cityofbradenton.com/payments | 14-digit account number | Free |
| Mobile App | Available for iPhone and Android | Account number | Free |
| Phone Payment | (877) 631-7796 | Account number and credit card or bank info | Free |
| Direct Debit | Sign up online | Bank account info | Free |
| Amscot | Any Florida location | Account number | $1.50 |
| Walmart | In-store or Walmart app | Account number | Varies |
| P.O. Box 1339, Bradenton, FL 34206-1339 | Check/money order and account number | Postage | |
| In Person | 101 12th Street West | Payment method | Free |
Remember, for any questions about utility payments, contact (941) 932-9434 or email [email protected]. For permit questions, call (941) 932-9400.
Happy bill paying!
