The Water Utility Department is charged with the regulation of water access for the City. If you need water service turned on or off, please contact Utility Billing at 208-417-7175 during regular business hours to schedule an appointment. If you need emergency service after regular office hours, contact the Chubbuck Police Department at 208-237-7172. Meter reading is done on a monthly basis throughout most of the year. View the utility rates section below for more information.
It’s the goal of the City of Chubbuck Water Department to provide clean safe water to every residential and business tap in the city; along with maintaining adequate reserves for emergency needs. We exceed all governmental and water industry standards and requirements. The City of Chubbuck Water Department operates effectively, and efficiently while advancing with technology in continually maintaining and improving the water system.
Water, sewer and sanitation services are provided by the City and they are billed to you on one bill that is sent the last week of each month and are past due after the fifteenth (15th) of the following month. The residential billing rates are listed in the chart below.
January 2 – First day to apply for current year Homeowner’s Exemption or Circuit Breaker Benefits.
April 15 – Last day to apply for current year Homeowner’s Exemption or Circuit Breaker Benefits. To apply for Homeowner’s Exemption/Circuit Breaker Benefits at Bannock County Assessor’s Office (130 N 6th Ave, Pocatello, ID 83201 / (208)236-7260
If you have a question or concern about your utility bill, email Utility Billing at [email protected] or call the Utility Billing Office at (208) 417-7175.
If you have a question or concern about your utility bill, email Utility Billing at [email protected] or call the Utility Billing Office at (208) 417-7175.
A deposit is required for all new service accounts. This deposit covers all three services offered by the City. Due to the fact that each individual’s or family’s water usage is unique, it is not possible to provide an average billing for a given residence in advance.
Water usage is metered for each residence within City limits. The majority of the residences in the City have electronic meters and will be billed for water usage on a month-by-month basis.
The Water Department has trained staff on duty Monday through Friday during regular office hours if you need your water service turned on or off for any reason including repairs. If you have an after hours emergency, contact the Chubbuck Police Department at 237-7172 and a trained staff member will assist you.
It is a misdemeanor, punishable by a $300 fine or six months in jail, to turn on, off or otherwise tamper with the City’s water meters. For safety reasons, only trained staff will be allowed access to your meter vaults. Please notify the Water Department if the lid on your water vault is not securely shut as this may be a safety hazard to children and pets. If the lid to the water meter vault on your property is damaged, please notify the Water Department as a faulty lid could result in pipes freezing and possibly rupturing. Please take care when mowing or trimming around water meter vaults to avoid damaging the lid.
Residential pickup of garbage is provided once per week. See Streets and Sanitation for more information and to determine what day collection is made at your residence.
Your sanitation cart should be put out no sooner than twelve (12) hours before collection date. Collection times will vary from week to week, so ensure your cart is out before 7:00 am on collection date. Sanitation carts must be placed in the roadway near the curb with the wheels and handle pointing away from the roadway.
If your cart is overflowing, or inaccessible due to obstructions such as cars parked too closely, it will not be collected. If a person just has extra garbage and they want an additional empty some time during the week they can call and we will go empty their cart. The City offers a return service for $8.66. This amount will be be added to your utility statement.
The Sanitation Department has determined the following refuse to be unacceptable due to either ecological impact concern or weight that may potentially damage collection vehicles:
If you place any of the listed items in your collection cart, it will not be collected. Trash that is too large to be placed in the cart or that is left outside the cart will not be collected. It is your responsibility to dispose of refuse that the City has determined to be unacceptable at the Bannock County Landfill 1500 N. Fort Hall Mine Rd. 208-236-0607.
The City of Chubbuck offers recycling services to any resident who wishes to participate. Participation is voluntary. For program information or to signup click the button below.
Are you tired of rushing to the City of Chubbuck office before closing time just to pay your utility bill? I’ve been there too! As a resident who struggled with remembering due dates and finding time to make payments, I discovered that the City of Chubbuck offers several convenient payment options that can save you time, money, and stress
In this guide, I’m gonna share everything you need to know about paying your City of Chubbuck bills online and other available methods. Let’s make bill payments one less thing to worry about!
Why Pay Your Chubbuck Utility Bills Online?
Before we jump into the how-to’s, let’s talk about why online bill payment is a game-changer:
- 24/7 Access – Pay anytime, not just during office hours
- Convenience – No driving, no lines, no stamps
- Never Miss a Payment – Set up automatic payments
- Payment History – Track your spending in one place
- COVID-19 Safety – Reduces unnecessary in-person contact
During the COVID-19 pandemic, the City of Chubbuck actually started encouraging electronic payments to protect both citizens and employees. This trend has continued because of the convenience it offers to everyone.
Payment Options for City of Chubbuck Utility Bills
The City of Chubbuck provides several ways to pay your utility bills
1. Xpress Bill Pay (Online Third-Party Platform)
Xpress Bill Pay is the official online payment system partnered with the City of Chubbuck. It’s a trusted platform that works closely with cities, governments, and businesses to provide a seamless bill-paying experience
Features of Xpress Bill Pay:
- Authorized by the City of Chubbuck
- 24/7 access from any device
- Option to set up automatic payments
- Top-rated customer support
- Secure payment processing
How to Use Xpress Bill Pay:
- Create an Account: Visit Xpress Bill Pay and click “Sign Up”
- Add Billing Info: Enter your account information from your Chubbuck utility bill
- Set Up Payment: Choose one-time payment or recurring payments
- Select Payment Method: Add credit/debit card or bank account info
- Confirm and Submit: Review details and complete your payment
If you don’t want to create an account, you can also checkout as a guest for one-time payments.
2. Direct Pay Through the City Office
Direct Pay is an electronic payment option offered directly through the City of Chubbuck offices.
The Big Advantage: The City of Chubbuck offers a $5 discount if you choose the Direct Pay option! That’s $60 savings per year – not bad!
To set up Direct Pay, you’ll need to contact the City offices through their website, by email at [email protected], or by phone at (208) 237-2400.
3. Auto Pay
If remembering to pay your bill is a challenge (we’ve all been there!), Auto Pay through Xpress Bill Pay might be your best option. Once set up, your payment will be automatically deducted each billing cycle.
This ensures you never miss a payment deadline or incur late fees. It’s literally “set it and forget it!”
4. Your Bank’s Bill Pay Service
Most financial institutions offer electronic bill pay platforms. You can set up the City of Chubbuck as a payee and schedule payments through your bank’s online portal or app.
While this option is convenient, keep in mind that processing times may vary, so schedule payments a few days before the due date.
Non-Electronic Payment Options
Not everyone prefers online payments, and the City of Chubbuck understands that. Here are alternative payment methods:
1. Mail-In Payments
You can mail your payment using the envelope provided with your utility bill. Simply include your payment stub with your check or money order.
2. Drop Box Options
The City of Chubbuck provides two convenient drop box locations:
- A vehicle-accessible drop box in the city office parking lot
- A drop box in the city office lobby
These options allow you to drop off payments without waiting in line at the payment window.
3. In-Person Payments
While the city encourages alternative payment methods, especially since COVID-19, you can still pay in person at the City of Chubbuck offices during business hours if absolutely necessary.
Tips for Managing Your Chubbuck Utility Payments
Here are some tips I’ve found helpful for managing my utility payments:
- Set Calendar Reminders: If you opt for manual payments, set reminders a few days before due dates
- Keep Payment Confirmation Numbers: Always save confirmation emails or numbers for online payments
- Review Bills Monthly: Check for unusual changes in your utility usage or billing amounts
- Update Contact Information: Make sure the city has your current phone number and email for important notifications
- Budget for Seasonal Changes: Utility bills often increase during extreme weather seasons
Troubleshooting Payment Issues
Sometimes things don’t go as planned. If you encounter problems with your Chubbuck utility payments:
For Online Payment Issues:
- Xpress Bill Pay Support: Available weekdays from 6am – 6pm (Mountain Time)
- Email Support: Available anytime through their Contact Us page
For General Billing Questions:
- Contact the City of Chubbuck offices directly:
- Phone: (208) 237-2400
- Email: [email protected]
- Website: Through the contact form at cityofchubbuck.us
Frequently Asked Questions About Chubbuck Bill Payments
When are utility bills due in Chubbuck?
Utility bills are typically due on a monthly basis, though exact dates may vary. Check your bill for specific due dates or contact the City offices for more information.
What utilities does the City of Chubbuck bill include?
The City of Chubbuck utility bill typically includes water, wastewater, and sometimes sanitation services.
What happens if I miss a payment?
Late fees may be applied to overdue accounts. If you’re having difficulty making a payment, contact the City offices to discuss potential options.
Can I pay multiple months in advance?
Yes, you can make advance payments through most of the payment options, particularly through Xpress Bill Pay or direct payments to the City.
Is there a fee for using online payment services?
Xpress Bill Pay might charge convenience fees for certain payment methods. Check their terms or contact them directly for specific fee information.
What if my bill seems incorrect?
If you believe there’s an error on your bill, contact the City of Chubbuck offices immediately to discuss the discrepancy.
Recent Updates to Chubbuck Payment Systems
The City of Chubbuck continues to improve their payment systems to make things easier for residents. Some recent enhancements include:
- Mobile-friendly payment options
- Improved security measures for online transactions
- Streamlined enrollment processes for auto-pay systems
Why I Personally Prefer Online Bill Pay for My Chubbuck Utilities
When I first moved to Chubbuck, I was stuck in the old habit of paying bills by check. After forgetting to pay twice and dealing with late fees, I switched to Xpress Bill Pay’s automatic payment option.
The difference has been huge! Not only do I never worry about due dates anymore, but I can easily track my utility usage patterns throughout the year. This helped me identify some water waste issues last summer and ultimately saved me money on my bills.
Plus, during winter when I travel to visit family, I don’t have to worry about arranging for bill payments while I’m away – everything happens automatically!
Final Thoughts on Paying Your City of Chubbuck Bills
The City of Chubbuck has really embraced technology to make utility payments more convenient for residents. Whether you prefer the $5 savings from Direct Pay, the convenience of Xpress Bill Pay, or the traditional methods like drop boxes, there’s an option that will work for your lifestyle.
I recommend trying the online payment methods if you haven’t already – the time you’ll save is well worth the few minutes it takes to set up an account.
Have you tried paying your Chubbuck utility bills online? What’s been your experience with the different payment methods? We’d love to hear your thoughts and tips in the comments below!
Remember that if you need assistance with any payment method, the City of Chubbuck staff is just a phone call away at (208) 237-2400 or via email at [email protected].
Happy bill paying, Chubbuck residents!
Consumer Confidence Report
The City of Chubbuck is pleased to present the 2024 Annual Water Quality Report (Consumer Confidence Report) as required by the Safe Drinking Water Act (SDWA). This report is designed to provide details about where your water comes from, what it contains, and how it compares to standards set by regulatory agencies.
Paper copies can be obtained from the City of Chubbuck Public Works Department located at 5160 Yellowstone, Chubbuck Idaho or by calling 208-237-2430.
Cameron Lusk Water/Wastewater Operations Manager Phone: 208.237.2430 Ext. 145 Email: [email protected]
Scott Baker Water/Wastewater Distribution & Collections Manager Phone: 208.237.2430 Ext. 167 Email: [email protected]
Lead and Copper Service Line Inventory
Are you thinking of installing or modifying a sprinkler system? Click the link below for more information from the City of Chubbuck.
View the map by clicking below.
