Are you struggling to figure out how to pay your AmeriHealth bill by phone? Don’t worry I’ve got you covered! As someone who’s navigated the health insurance payment maze I know it can be frustrating when you just want to make a simple payment. In this article, I’ll walk you through everything you need to know about paying your AmeriHealth bill over the phone, plus share all the other payment options available to you.
Why Pay Your AmeriHealth Bill by Phone?
Sometimes the easiest way to pay a bill is just picking up the phone. Maybe you’re not tech-savvy, don’t have internet access, or simply prefer speaking to a system that guides you through the process. Whatever your reason, phone payments offer:
- 24/7 accessibility
- Immediate confirmation
- No need for stamps or envelopes
- Quick process that takes just minutes
- Option to pay at the last minute if needed
What You’ll Need Before Calling AmeriHealth
Before you dial that number, make sure you have the following information ready
- Your AmeriHealth member ID number (found on your ID card)
- Your billing account number (located on your bill)
- Your bank account and routing numbers OR credit/debit card information
- The amount you wish to pay (full balance or partial payment)
Having these details ready will make the process much smoother and faster!
Step-by-Step Guide to Paying Your AmeriHealth Bill by Phone
Ready to make that payment? Here’s exactly what to do:
- Call the AmeriHealth automated payment system at 1-800-313-9168 (TTY: 711)
- Choose your preferred language when prompted
- Select the option to make a payment
- Enter your AmeriHealth member ID number using your keypad
- Provide your billing zip code for verification
- Choose whether to pay the full amount due or a partial payment
- Enter your payment details:
- For bank payments: Enter your routing and account numbers
- For card payments: Enter your card number, expiration date, and security code
- Confirm your payment details
- Wait for your confirmation number (write this down!)
The entire process usually takes less than 5 minutes from start to finish. Easy peasy!
Payment Methods Accepted Over the Phone
AmeriHealth gives you several options for phone payments:
Automated Clearing House (ACH)
This allows AmeriHealth to withdraw funds directly from your checking or savings account. You’ll need to provide:
- Your bank routing number
- Your bank account number
Credit or Debit Cards
For your initial premium payment, AmeriHealth accepts:
- American Express
- Discover
- MasterCard
- Visa
For ongoing premium payments, they accept:
- Debit cards
- Prepaid cards
Important Tips for Phone Payments
Here are some helpful hints I’ve learned through experience:
- Save the number in your contacts – Store 1-800-313-9168 in your phone for easy access
- Pay a few days early – Allow processing time to avoid late fees
- Write down confirmation numbers – Keep these in case there’s ever a question about your payment
- Call during off-peak hours – Early morning or late evening for faster service
- Have all information ready – Keep your ID card and bill nearby
Other Ways to Pay Your AmeriHealth Bill
While phone payments are convenient, AmeriHealth offers several other payment methods you might prefer:
AmeriHealth Mobile App
The free AmeriHealth mobile app makes payments super easy. Just:
- Download from the App Store or Google Play
- Log in to your account
- Select “Manage Account” then “Pay My Bill”
- Enter payment details
- Submit payment
This is perfect for on-the-go payments using your smartphone!
eBill Online Payments
If you prefer paying online through their website:
- Log in at https://www.amerihealth.com/login
- Select “Manage Account” in the left corner
- Follow the prompts to make a one-time payment or set up recurring payments
eBill lets you view your bills online and set up notifications so you know when payments are due or when your payment amount changes.
Personal Check or Money Order
For those who prefer traditional payment methods:
- Use the detachable payment slip from your bill
- Write the amount you’re enclosing
- Mail to the address shown on your payment slip
Automatic Payments Through Your Bank
You can also set up bill pay through your personal bank:
- Use your bank’s online bill pay service
- Enter your AmeriHealth billing account number (from your bill)
- Use the payment address printed on your bill
Frequently Asked Questions
Can I make a partial payment over the phone?
Yes! The automated system allows you to choose between paying the full balance or specifying a partial payment amount.
Is there a fee for paying by phone?
No, AmeriHealth doesn’t charge additional fees for phone payments.
What if I miss my payment due date?
If you’ve missed your due date, you should still be able to make a payment by phone, but you may not be able to use the eBill system for past-due amounts. Call the payment line as soon as possible to avoid coverage issues.
How long does it take for my phone payment to process?
Phone payments are processed immediately, but it may take up to 48 hours for the payment to reflect in your AmeriHealth account.
Can someone else pay my bill for me?
Yes, but they’ll need your member ID and billing account information to complete the payment.
What If You Have Questions About Your Bill?
If you’re confused about your bill or have questions before making a payment, don’t hesitate to contact AmeriHealth directly:
- For NJ-based plans: 1-888-968-7241
- For PA-based employer plans: 1-866-681-7373
- For AmeriHealth Caritas members: 1-888-991-7200
Or simply call the number on the back of your ID card for the most direct service.
My Personal Experience with AmeriHealth Phone Payments
I remember the first time I tried paying my AmeriHealth bill over the phone – I was nervous and wasn’t sure what to expect. Would I get stuck in an endless phone tree? Would the system understand me?
To my surprise, the process was super simple. The automated system had clear instructions, and I completed my payment in under 4 minutes. Now it’s my go-to method when I realize my bill is due soon and I don’t have time to log into the website or app.
One time, I did make a mistake entering my account number and got worried – but I just hung up, called back, and started over. No harm done! The confirmation number at the end gave me peace of mind that everything went through properly.
Final Thoughts
Paying your AmeriHealth bill over the phone is one of the quickest and most convenient options available. With 24/7 access to the automated system, you can make payments whenever it fits your schedule, whether that’s early morning or late at night.
Remember to have your member ID, billing account number, and payment information ready before calling 1-800-313-9168 (TTY: 711). The system will guide you through each step, and you’ll receive a confirmation number when your payment is complete.
While phone payments are great, don’t forget that AmeriHealth offers multiple payment options to fit your preferences, including their mobile app, online eBill system, check/money order, and automatic bank payments.
The most important thing is finding the payment method that works best for you and making sure your premiums are paid on time to keep your valuable health coverage active.
Quick Reference Guide for AmeriHealth Phone Payments
| Payment Method | What You Need | Phone Number |
|---|---|---|
| ACH Bank Payment | Bank account & routing numbers | 1-800-313-9168 |
| Debit/Credit Card | Card number, exp date, security code | 1-800-313-9168 |
Hours of availability: 24/7 through automated system
Customer service hours: Monday – Friday, 8 a.m. – 6 p.m.
Don’t forget to save your confirmation number after completing your payment!
Availity Intelligent Gateway
There are two ways the 275 attachments can be submitted:
- Batch — You may either connect to the Availity Intelligent Gateway directly or submit via your EDI clearing house.
- Portal — Individual providers can register at Availity to submit attachments.
After logging in, providers registered with Availity may access the Attachments – Training Demo for detailed instructions on the submission process via this Training Link.
There are two ways 275 unsolicited claim attachments can be submitted:
- Batch — You may either connect to Optum/Change Healthcare directly or submit via your EDI clearing house.
- API (via JSON) — You may submit an attachment for a single claim
- A maximum of 10 attachments are allowed per submission. Each attachment cannot exceed 10 megabytes (MB) and total file size cannot exceed 100MB.
- The acceptable supported formats are pdf, tif, tiff, jpeg, jpg, png, docx, rtf, doc, and txt.
- The 275 claim attachments must be submitted prior to the 837. After successfully submitting a 275 claim attachment, an Attachment Control Number will generate. The Attachment Control Number must be submitted in the 837 transactions as followed:
- CMS 1500
- Field Number 19
- Loop 2300
- PWK segment
- UB-04
- Field Number 80
- Loop 2300
- PWK01 segment
In addition to the Attachment Control Number, the following 275 claim attachment report codes must be reported in field 19 of the CMS 1500 or field number 80 of the UB-04 (see grid below).
| Attachment type | Itemized bill |
|---|---|
|
Itemized bill |
03 |
|
Medical records for HAC review |
M1 |
| Single case agreement (SCA)/LOA |
04 |
| Advance beneficiary notice (ABN) | 05 |
| Consent form | CK |
| Manufacturer suggested retail price/invoice | 06 |
| Electric breast pump request form | 07 |
| CME checklist consent forms (child medical eval) | 08 |
| EOBs – for 275 attachments, should only be used for non-covered or exhausted benefit letter | EB |
| Certification of the Decision to Terminate Pregnancy | CT |
| Ambulance trip notes/run sheet | AM |
ACNC is accepting ANSI 5010 ASC X12 275 solicited claim attachment transactions. The 275 solicited attachments are accepted via Availity, NaviNet or postal mail.
Please contact your Practice Management System Vendor or EDI clearinghouse to inform them that you wish to initiate electronic 275 solicited claim attachment transaction submissions via payer ID 81671.
Providers may submit the documentation via:
- There are two ways 275 solicited claim attachments can be submitted
- Batch — You may either connect to Availity directly or submit via your EDI clearing house.
- Portal — Individual providers may also register at: www.availity.com/documents/learning/LP_AP_GetStarted_Atypical/index.html#/ [linkprotect.cudasvc.com]
After logging in, providers registered with Availity may access the Attachments – Training Demo for detailed instructions on the submission process via: Training Link or refer to the Availity Claims Attachment Quick Reference guide located under Claims Resources at the bottom of this page.
- Login to NaviNet.
- Under Workflows menu, select Practice Documents.
- Search (using any filter options) and open the document in viewer.
- Click the ‘Respond’ ( ) icon at the upper right corner of the viewer.
- Click ‘Add Document’ and complete the upload process.
- Acceptable supported formats are pdf, tiff, jpeg, jpg, png, docx, rtf, doc, csv, xls, xlsx and txt.
What would you like to do?
ACNC is accepting ANSI 5010 ASC X12 275 unsolicited claim attachment transactions. Claim attachments are accepted via Availity and Optum/Change Healthcare. Please contact your Practice Management System Vendor or EDI clearinghouse to inform them that you wish to initiate electronic 275 attachment submissions via payer ID: 81671.
