How to Pay Your NorthState Bill Online: Everything You Need to Know

Paying bills is nobody’s favorite activity but thankfully it’s gotten a whole lot easier with online options. If you’re a NorthState customer looking for convenient ways to pay your internet, phone, or cable bill, I’ve got you covered! As someone who’s been using NorthState services for years, I’ve tried pretty much all the different payment methods they offer, and I’m gonna share everything I know about NorthState bill pay options.

Why NorthState Changed Their Online Payment System

First things first – if you’re trying to access NorthState’s older payment portal, you might run into a message saying “Please Upgrade your Browser” This isn’t just about your browser though – NorthState ended support for their older system back in January 2017 due to security and usability concerns They’ve since merged with Lumos Fiber, which has changed how customers access and pay their bills.

Many long-time customers (myself included!) got confused by this transition. I remember thinking “where the heck do I go to pay my bill now?” But don’t worry – I’ll walk you through all your current options.

Option 1: Pay Through Lumos Fiber Account Portal

Since NorthState and Lumos Fiber merged, most NorthState customers now manage their accounts through the Lumos portal. Here’s how to do it:

1. Visit the Lumos Fiber My Account login page at www.lumosfiber.com/my-account/
2. Enter your email address associated with your NorthState/Lumos account
3. Enter your ZIP code where you have service
4. Click “Go To My Account”
5. Log in with your username and password

Once logged in, you’ll be able to:

• View your current bill
• Make a one-time payment
• Set up automatic payments
• View payment history
• Manage your payment methods
• Update billing preferences

If you haven’t registered for online access yet you’ll need to create an account. The registration process is pretty straightforward

1. Click “Register an account” on the login page
2. Select your location (North Carolina or Virginia)
3. Have your account number from your latest invoice ready
4. Follow the prompts to verify your identity and create login credentials

I found the registration process a bit tedious the first time, but the convenience of online bill pay is totally worth it!

Option 2: Pay Through Doxo

Another popular option for paying your NorthState bill is through Doxo. This is a third-party bill payment service that lets you pay multiple bills in one place.

To pay your NorthState bill through Doxo:

1. Visit doxo.com
2. Search for “NorthState”
3. Create a Doxo account or sign in if you already have one
4. Link your payment method (bank account, credit/debit card, or Apple Pay)
5. Submit your payment

Doxo offers some nice advantages:

• You can pay multiple bills in one place
• Set up reminders for due dates
• Track payment history across all your bills
• Access through mobile apps for iPhone and Android

One thing to note about Doxo – they’re not affiliated with NorthState, so they’re acting as a middleman for your payment. Payments made with a linked bank account are free, but there may be fees for credit/debit card payments.

Option 3: Pay by Phone

If you prefer speaking to a real person or don’t want to mess with online portals, you can always pay your NorthState bill by phone:

• Customer Service: 336-886-3600
• Main Phone: 336-886-3720

I’ve called them a few times when my internet was acting up, and the customer service folks have always been super helpful with billing questions too.

Option 4: Visit in Person

If you’re old school like my dad and prefer paying bills in person, NorthState’s headquarters is located at:

4100 Mendenhall Oaks Pkwy, Suite 300
High Point, NC 27265

Setting Up Automatic Payments (The Best Option, IMO)

Honestly, the best thing I ever did was setting up automatic payments through my Lumos account. Here’s how you can do it too:

1. Log into your Lumos account
2. Go to “Billing Preferences”
3. Select “Set Up Automatic Payments”
4. Choose your preferred payment method
5. Specify when you want payments to be processed

Automatic payments have saved me from late fees at least a dozen times when I’ve been traveling or just plain forgot about the bill. The system automatically charges your preferred payment method when your bill is due.

What Information You’ll Need to Pay Your Bill

Whether you’re paying online or by phone, you’ll typically need:

• Your NorthState account number (find it on your bill)
• Your PIN number (for certain transactions)
• Your payment method (bank account, credit/debit card)

I always keep a copy of my account number in my password manager so I can find it quickly when needed.

Troubleshooting NorthState Bill Pay Issues

Sometimes technology doesn’t cooperate. Here are some common issues and how to fix them:

“We were not able to locate an account with that email address”

If you get this message when trying to log in to your Lumos account, double-check that you’re using the email address associated with your NorthState/Lumos service. If you’ve recently changed email addresses, you may need to contact customer support to update your account.

“Your login credentials are not valid”

Double-check your username and password. If you’ve forgotten either one:

• Click “Forgot Username” or “Forgot Password” on the login page
• Follow the prompts to recover your credentials
• Contact customer support at 855-GO-LUMOS if you still can’t access your account

Browser Issues

If you’re trying to access the older NorthState payment portal and seeing the “Please Upgrade Browser” message, you’ll need to:

1. Use one of the recommended browsers (Chrome, Firefox, Edge, Opera, or Internet Explorer 11+)
2. Or better yet, switch to the current Lumos portal for payments

Understanding Your NorthState Bill

NorthState offers several services including:

• Internet
• Phone
• Cable & Satellite TV

Your bill will break down charges for each service you use. When reviewing your bill online through the Lumos portal, you can see:

• Current charges
• Past payments
• One-time charges & credits
• Payment due dates

I always make a point to review my bill each month because occasionally there’ll be some weird new charge that I need to call about.

Tips for Managing Your NorthState Payments

From my experience, here are some tips that might help you:

• Set calendar reminders: If you don’t use auto-pay, set a reminder a few days before your bill is due
• Keep an eye on promotional periods: If you signed up during a special offer, note when regular pricing kicks in
• Consider paperless billing: It’s better for the environment and reduces clutter
• Check for discounts: Sometimes bundling services can lower your overall bill

Final Thoughts on NorthState Bill Pay

NorthState has been serving the Piedmont Triad region since 1895, and while their billing systems have definitely modernized, the transition hasn’t always been smooth for customers.

The merger with Lumos Fiber has brought some changes to how we pay our bills, but overall, the online payment options through both the Lumos portal and third-party services like Doxo make it pretty easy to manage your payments.

I personally prefer the direct Lumos portal for managing my NorthState services because it gives me the most control over my account and doesn’t charge extra fees for payments. Plus, seeing all your services in one place makes it easier to track what you’re paying for.

Whatever method you choose, just make sure you’re keeping those payments on time! Nothing worse than having your internet cut off right in the middle of Netflix binge.

Frequently Asked Questions about NorthState Bill Pay

Q: How can I check my NorthState account balance?
A: You can view your current balance by logging into your Lumos account online or by calling customer service at 336-886-3600.

Q: Is there a fee for paying my NorthState bill online?
A: There’s no fee when paying directly through the Lumos portal. If using Doxo, payments with a linked bank account are free, but credit/debit card payments may incur fees.

Q: How long does it take for a payment to post to my account?
A: Online payments usually post within 24-48 hours. If you’re close to your due date, I’d recommend calling to make a payment to avoid late fees.

Q: Can I make partial payments on my NorthState bill?
A: Yes, you can make partial payments, but be aware that your service could still be disconnected if you don’t pay the total amount due by the due date.

Q: What happens if I miss a payment?
A: NorthState typically has a grace period, but eventually, they may charge late fees or even disconnect service for non-payment. If you’re having trouble paying your bill, it’s best to contact them proactively to discuss payment arrangements.

Q: Can I pay my NorthState bill with a credit card?
A: Yes, you can use credit cards for payment through both the Lumos portal and Doxo, though Doxo may charge additional processing fees.