Are you a Hendersonville resident struggling to figure out how to pay your water and sewer bill? I’ve been there! After moving to this beautiful North Carolina town last year, I found myself confused about the different payment options That’s why I’ve created this comprehensive guide to help fellow residents navigate the Hendersonville water and sewer bill payment process
Payment Options Available to Hendersonville Residents
Hendersonville offers several convenient ways to pay your water and sewer bill Let’s break down each option
1. Online Payment Portal
The City of Hendersonville provides a dedicated customer portal that makes managing your utility account super easy. Through this portal, you can:
- Pay your bills
- Sign up for eBilling
- Update your contact information
- View your account history
To access the portal, visit hvlncauthoritypaycom/site/login. You’ll need your account and customer number, which can be found in the top right corner of your current bill.
If you’re new to the system, you’ll need to create an account first. The portal is available 24/7, making it convenient regardless of your schedule.
Important Note: Hendersonville does NOT accept American Express cards as payment.
2. Phone Payments
Need to pay your bill over the phone? Simply call (828) 697-3052 and select option #1.
One thing to keep in mind – customer service representatives cannot process payments over the phone. The phone payment system is automated for your convenience.
3. In-Person Payments
If you prefer the traditional approach, you can pay your bill in person at:
City of Hendersonville
160 Sixth Avenue E.
Hendersonville, NC 28792
The payment window is open Monday through Friday from 9 a.m. to 5 p.m.
When paying in person, Hendersonville accepts:
- Cash
- Checks
- Visa
- Mastercard
- Discover
- Google Pay
- Apple Pay
Remember, American Express is not accepted at this time.
4. Mail or Dropbox
You can also:
- Mail your payment to the City Hall address listed above
- Use the drive-thru payment dropbox
- Use the first floor dropbox at City Hall
Just a friendly warning – don’t drop cash in the dropbox! Trust me, I learned this lesson the hard way when I first moved here.
Payment Deadlines and Disconnection Policies
This is super important! If your service is scheduled for disconnection, all payments must be received by 5:00 p.m. the day before disconnection.
Be aware that online payments will be posted the following business day. If you make a payment after 5:00 p.m. the day before disconnection, you might face additional charges and still have your service disconnected.
Special Notice: Hurricane Helene Recovery Update
Starting March 1, 2025, Hendersonville will resume utility late fees and disconnections following the temporary pause due to Hurricane Helene. If your account has a past-due balance, you might be subject to disconnection and/or additional charges beginning in March.
The city has notified customers with outstanding balances directly. If you think you’re behind on payments but didn’t receive a notification, it’s a good idea to visit www.hendersonvillenc.gov/contactinfo or contact Customer Service to verify your contact information.
New Online Payment Solution
Good news! The City of Hendersonville launched a new online payment solution on November 14, 2023. This improved system offers:
- More ways to view and pay utility bills
- 24/7 phone payment options
- Pay by text features
Frequently Asked Questions
How do I start water/sewer service in Hendersonville?
To start service, you’ll need to contact the Customer Service department. The city has a dedicated page for starting service that provides detailed instructions.
What if I have a water leak?
If you suspect a leak, Hendersonville offers leak and billing adjustments. The city also provides AquaHawk Water Alerts to help detect unusual water usage patterns.
Are there any assistance programs for paying my bill?
Yes! Hendersonville offers bill assistance through the Helping Hand Outreach program for those who qualify.
How can I understand my water usage?
The city provides resources to help you understand your water usage patterns. Visit the “Understanding My Water Usage” section on their website for detailed information.
My Personal Experience with Hendersonville Water Bills
When I first moved to Hendersonville, I was confused by the billing system. I kept waiting for a paper bill to arrive in my mailbox, not realizing I needed to sign up for the service online! After a slightly panicked call to customer service (they were incredibly patient with me), I got everything sorted out.
Now, I use the online portal for everything. It’s super convenient to track my usage, especially during the summer months when I’m watering my garden. I’ve set up automatic payments, which means I never have to worry about missing a due date.
Tips for Managing Your Water Bill
Here are some tips I’ve learned to keep my water and sewer bills manageable:
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Sign up for AquaHawk Alerts – This free service notifies you of potential leaks or unusual water usage.
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Consider automatic bank draft – Hendersonville offers automatic withdrawal from your checking or savings account.
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Check for rebates – The city occasionally offers rebates for water-efficient appliances and fixtures.
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Update your contact information – Make sure the city has your current email and phone number so you receive important notifications.
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Monitor your usage – The customer portal allows you to track your water usage, helping you identify potential issues early.
Contact Information for Further Assistance
If you’re still having trouble with your water bill payment or have questions, contact Hendersonville Customer Service at:
- Phone: (828) 697-3052
- Location: City Hall, 160 Sixth Ave. E., Hendersonville, NC 28792
- Hours: Monday – Friday, 9 a.m. – 5 p.m.
- Email: Available through their website contact form
Final Thoughts
Paying your Hendersonville water and sewer bill doesn’t have to be complicated. With multiple payment options available, you can choose the method that works best for your lifestyle. I personally recommend setting up the online account – it’s saved me tons of time and gives me peace of mind knowing I can access my account info whenever I need it.
Remember, if you’re struggling to pay your bill, reach out to Customer Service. They’re usually willing to work with residents to find solutions and can provide information about assistance programs.
Have you found a particularly convenient way to manage your Hendersonville utility bills? I’d love to hear about your experiences in the comments below!
Additional Resources
For more information about Hendersonville utilities and city services, visit:
Stay informed and never miss a payment by taking advantage of the resources Hendersonville provides to its residents!
Why do you put fluoride in my drinking water?
When added or naturally present in the correct amounts, fluoride has greatly improved the dental health of American consumers. These amounts are constantly monitored by our water plant personnel and tested by an independent lab each month to ensure that we are below the acceptable limits as required by the Environmental Protection Agency and the Tennessee Department of Environment and Conservation. Fluoride use is endorsed by the EPA, the Center for Disease Control, The Surgeon General of the United States, The American Medical Association, the American Dental Association and the Director of Public Health for the State of Tennessee.
Is the water from my tap safe to drink?
Yes. Hendersonville Utility District meets or exceeds the U.S. Environmental Agency’s standards for safe drinking water.
