Are you tired of writing checks, finding stamps or driving to drop off your electric bill payment? I feel your pain! As someone who’s always looking for convenient ways to manage bills I’ve explored all the options for paying Intercounty Electric bills online. This comprehensive guide will walk you through everything you need to know about Intercounty Electric’s online bill payment services, making your life a whole lot easier!
What is SmartHub and Why Should You Use It?
SmartHub is the free, secure account management system that Intercounty Electric Cooperative offers to its members It’s available as both a web portal and a mobile app, giving you complete flexibility in how you manage your account
When I first discovered SmartHub, I was amazed at how much more it offers beyond just bill payments:
- 24/7 Account Access – No more waiting for business hours
- Usage Monitoring – Track your electricity consumption
- Billing History – Access past statements anytime
- Outage Reporting – Report problems directly from the app
- Secure Payments – Your financial information stays protected
The best part? You can access all these features from your computer or smartphone, making it super convenient no matter where you are!
Getting Started with SmartHub
How to Register for SmartHub
Ready to get started? Here’s what you’ll need:
- Your Intercounty Electric account number (find it on your monthly bill)
- A valid email address
- A few minutes of your time
To register:
- Visit Intercounty Electric’s website and click on “SmartHub” or “Pay Now”
- Select “Register” to create a new account
- Enter your account number and email address
- Create a secure password
- Set up security questions for account recovery
Alternatively, you can download the SmartHub mobile app from your device’s app store and register through there.
SmartHub Mobile App vs. Web Portal
Both options give you access to the same features, but there are some differences:
| Feature | Mobile App | Web Portal |
|---|---|---|
| On-the-go access | ✓ | Limited to computers |
| Push notifications | ✓ | Email only |
| Usage graphs | ✓ | ✓ (more detailed) |
| Payment options | ✓ | ✓ |
| Account management | ✓ | ✓ |
I personally use both – the mobile app when I’m out and about, and the web portal when I want to do a deeper dive into my usage patterns.
Payment Options Through SmartHub
SmartHub gives you multiple ways to pay your bill:
One-Time Payments
Need to make a quick payment? Just log in to your account and select the “Make Payment” option. You can pay using:
- Credit cards (Mastercard, Visa, and Discover)
- Debit cards
- Electronic checks from your bank account
The payment posts to your account immediately, giving you peace of mind that you won’t miss your due date.
Auto Pay – Never Miss a Payment Again
This is my personal favorite option! With Auto Pay, your bill is automatically paid each month using your preferred payment method. You can choose from:
- Bank Draft – Payments are withdrawn directly from your checking or savings account
- Recurring Credit/Debit Card – Monthly charges to your card
To set up Auto Pay through the web portal:
- Log in to SmartHub
- Click on “Billing & Payments” menu
- Select “Auto Pay Program”
- Click “Sign Up for Auto Pay” and follow the instructions
For mobile app setup:
- Log in to the app
- Tap “Bill & Pay” at the bottom of the screen
- Select “Auto Pay Program” and follow the instructions
You’ll need to download and complete the appropriate form based on your billing cycle:
- Recurring debit/credit card – Cycle 1
- Recurring debit/credit card – Cycle 2
- Bank Draft Authorization – Cycle 1
- Bank Draft Authorization – Cycle 2
Paperless Billing
Want to save trees and reduce clutter? Sign up for paperless billing! You’ll receive an email notification when your bill is ready to view, and you can access it immediately through SmartHub.
I switched to paperless billing last year and haven’t looked back. No more lost bills or paper clutter!
Alternative Payment Options
Not ready for SmartHub? Intercounty Electric offers several other ways to pay:
Pay By Phone
Call Intercounty Electric directly at 866-621-3679 anytime or use their dedicated pay-by-phone line at 855-940-3890. The system accepts Mastercard, Visa, and Discover.
Mail Payment
You can still mail your payment the traditional way:
Intercounty Electric
P.O. Box 209
Licking, MO 65542
Just remember to include your payment stub and allow sufficient time for postal delivery!
Drop Box/Night Drop
If you prefer to pay in person but want to avoid office hours, use the drop boxes at:
- Main Office: 102 Maple Avenue, Licking, MO 65542
- Night drop boxes are also available at the Rolla and Mountain Grove locations
Setting Up Alerts and Notifications
One of my favorite features of SmartHub is the ability to set up alerts. You can receive notifications about:
- Bill availability
- Payment confirmation
- Payment reminders
- Account balance updates
- Usage thresholds
- Service interruptions
To set up alerts through the web portal:
- Log in to SmartHub
- Click on the “Notifications” menu
- Manage your contact methods (email, text)
- Select which alerts you want to receive
For PrePay customers, specific alerts are available to help you manage your account balance.
Troubleshooting Common Issues
I Forgot My Password
No worries! Just click on the “Forgot Password” link on the login page. You’ll receive an email with instructions to reset your password.
My Payment Didn’t Go Through
If you experience issues with online payments:
- Check your payment method details (expiration date, etc.)
- Ensure you have sufficient funds in your account
- Try a different payment method
- Contact customer service at 866-621-3679 for assistance
SmartHub Isn’t Working
Try these simple fixes:
- Clear your browser cache or app data
- Update the mobile app to the latest version
- Try a different device or browser
- Check your internet connection
Security Considerations
I know security is a major concern when making online payments. Rest assured that SmartHub takes security seriously:
- All transactions are encrypted
- No personal information is stored on mobile devices
- You can enable additional security features like PIN protection
However, if you choose to store login information on your device, be aware that anyone with access to that device could potentially access your account.
Benefits of Using Intercounty Electric Online Bill Pay
Since I started using online bill pay, I’ve noticed several major benefits:
- Time savings – No more writing checks or waiting in lines
- Money savings – No stamps or gas for trips to payment locations
- Better budget management – Usage tracking helps me control costs
- Environmental impact – Less paper waste with paperless billing
- Peace of mind – Payment confirmations and automated payments
Frequently Asked Questions
Do I have to use SmartHub to pay my bill?
No! While SmartHub offers many convenient features, Intercounty Electric still accepts payments through traditional methods like mail, phone, and drop boxes.
Can I manage multiple accounts through SmartHub?
Yes! SmartHub allows you to view and manage multiple accounts from a single login. This is super helpful if you have service at multiple locations.
How current is the information in SmartHub?
The information in SmartHub is real-time. However, if you keep the app or website open for an extended period, you should refresh to ensure the information is current.
What should I do if someone contacts me asking for my SmartHub information?
Be cautious! Intercounty Electric will never call or email asking for credit card numbers, bank account information, or other personal details. Report any suspicious communications to the cooperative immediately.
Can I make partial payments through SmartHub?
Yes, SmartHub allows you to make partial payments on your account if you need to split your payment across multiple pay periods.
Customer Support Options
If you need help with online bill pay or have questions about your account, Intercounty Electric offers several support options:
- Phone: 573-674-2211 or toll-free at 866-621-3679
- In-person: Visit their office at 102 Maple Avenue, Licking, MO 65542
- Business Hours: Monday-Friday, 8:00 a.m. to 5:00 p.m.
My Personal Experience
When I first signed up for online bill pay with Intercounty Electric, I was honestly a bit hesitant. I’d been paying my bills the “old way” for years. But after the first month, I was completely converted!
The ability to see my usage patterns helped me identify some energy hogs in my home, and I’ve actually reduced my monthly bill by about 15% just by making some simple changes. Plus, I haven’t paid a late fee in over a year thanks to Auto Pay.
The app is intuitive and easy to navigate, even for someone like me who isn’t the most tech-savvy person. And when I did have a question about setting up Auto Pay, the customer service team was friendly and helpful.
Conclusion
Online bill pay through Intercounty Electric’s SmartHub is a game-changer for managing your electric service. Whether you’re looking for convenience, better tracking of your usage, or just one less thing to remember each month, the online payment options have you covered.
I encourage you to give it a try – register today and see how much easier managing your electric bill can be! The process is simple, secure, and will save you time and hassle in the long run.
Have you tried Intercounty Electric’s online bill pay options? What has been your experience? Feel free to share in the comments below!
MANAGE YOUR ACCOUNT LIKE NEVER BEFORE!
Smart Payments
Smart Communication
Smart Environment
Smart Usage
On the go and in control. Now you can manage your account like never before!
SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, view your usage, contact customer service and get the latest news.
As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see your current bill, along with bills from the previous month or even the previous seasons, if you want to compare costs. Not only will you see your billing history, but you’ll be able to view your actual use. You can see how your use is trending over time, which will allow you to take steps to lower your bill.
Making payments through SmartHub is fast and easy. The first time you make a payment either through the web or through your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.
You’ll also be able to see important notices with SmartHub. You’ll be able to select how you want to be notified about your bill, including email and text messaging. You’ll even be able to set usage thresholds so that you’ll know when you’re using more than you’d like which will help you keep your electricity bill as low as possible.
Reporting a service issue is a snap with the SmartHub mobile app. There’s no need to call the office, just let us know about the issue with a few clicks. You can also contact us for customer service requests or with any questions you may have. You can now contact us at any time from anywhere.
Getting started with SmartHub is as easy as 1-2-3!
As you work down this page, you’ll complete the following checklist and be on your way to managing your account like never before! Make payments, report service interruptions, monitor usage, and save the planet.
Locate your new account number (instructions below) and get registered!
Manage your account on the go from anywhere at any time!
This is your opportunity to give features like paperless billing and Auto Pay a try!
