SLUCare Physician Group is an academic medical practice with over 600 health care providers in hospitals and medical offices throughout St. Louis, Missouri.
Hey there! I’ve been dealing with medical bills for years and know how confusing healthcare payments can be. Today, I’m breaking down everything about SLUCare bill pay options to make your life a bit easier. Let’s dive in!
What is SLUCare Physician Group?
Before we jump into payment details, let’s clarify who we’re talking about. SLUCare Physician Group is the academic medical practice of Saint Louis University (SLU). These doctors are faculty at SLU School of Medicine who provide patient care across the St. Louis region.
If you’ve received care from a SLUCare physician, you’ll need to know how to handle your medical bills – which is different from paying tuition or other SLU services!
SLUCare Bill Pay Options: Multiple Ways to Pay
When it comes to paying your SLUCare physician bills. you’ve got several convenient options
1. Online Payment Portal
The easiest method for most folks is using the dedicated online payment portal
- Visit https://pay.usbank.com/default.aspx?id=SLUCAREPHYSICIANGROUP
- This secure portal is managed by US Bank for SLUCare Physician Group
- You can make one-time payments without creating an account
- Major credit cards accepted (Visa, Mastercard, American Express, Discover)
I personally use this method because it’s quick and I get an instant confirmation email.
2. Pay by Phone
Not comfortable with online payments? No problem!
- Call the customer service line at 888-918-3512
- Hours: Monday – Thursday (8:00 AM to 7:00 PM) and Friday (8:00 AM to 5:00 PM)
- Have your statement and payment method ready
- Credit cards and checks accepted over the phone
3. Pay by Mail
If you prefer the traditional route
- Mail your check or money order to:
SLUCare Physician GroupP.O. Box 790165St. Louis, MO 63179-0165 - Be sure to include your patient account number on your check
- Allow 5-7 business days for processing
Understanding Your SLUCare Bill
Medical bills can be confusing! Here’s what to look for on your SLUCare statement:
- Account/Patient Number: You’ll need this for all payment methods
- Service Date: When you received care
- Provider Name: The SLUCare physician who treated you
- Amount Due: Total payment required
- Due Date: When payment should be received
If your bill shows “SLUCare Physician Group” at the top, you’re in the right place. However, if your bill is from “Saint Louis University” (not SLUCare), you’ll need different payment instructions (more on that later).
Need Help With Your SLUCare Bill?
Having trouble paying your full bill? Don’t worry – there are options!
Payment Plans
- Contact customer service at 888-918-3512 to discuss payment arrangements
- SLUCare offers zero-interest financing options for qualifying patients
- You can spread payments over multiple months
Financial Assistance
SLUCare is committed to helping patients who can’t afford their medical bills:
- Financial assistance applications are available
- Income-based sliding scale discounts may apply
- Call 888-918-3512 to learn about eligibility requirements
Important Note: SLUCare vs. SSM Health Bills
This is where things get a bit tricky! Many patients get confused between:
- SLUCare Physician Group bills – for physician services
- SSM Health bills – for hospital/facility services
Even though SLUCare physicians often provide care at SSM Health facilities, these are separate billing entities with different payment systems.
If You Have an SSM Health Bill:
SSM Health has its own billing system:
- Pay online: Visit https://www.ssmhealth.com/resources/pay-my-bill
- Pay by phone: 888-918-3512
- SSM Health also offers MyChart for online bill management
What About University Bills (Tuition, etc.)?
If you’re a SLU student or parent paying tuition (not medical bills), that’s a completely different system:
- For tuition and university charges, use the Payment Suite through mySLU portal
- Or visit https://www.slu.edu/financial-aid/paying-your-bill/index.php
- University payments have different due dates than medical bills
Frequently Asked Questions About SLUCare Bill Pay
How soon should I pay my SLUCare bill?
Payment is expected within 30 days of receiving your statement unless you’ve made other arrangements.
Will my insurance cover my SLUCare visit?
SLUCare submits claims to your insurance company as a courtesy. Your statement reflects any remaining balance after insurance has processed your claim. If you think there’s an error, contact your insurance first, then SLUCare billing.
What if I think there’s a mistake on my bill?
Call customer service at 888-918-3512 to discuss any potential billing errors. Have your statement and insurance information ready.
Can I use my HSA or FSA to pay my SLUCare bill?
Yes! SLUCare accepts payments from Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). Use your HSA/FSA debit card through the online portal or by phone.
Do you offer paperless billing?
Currently, SLUCare sends paper statements by default. However, you can request to receive electronic statements by calling customer service.
What happens if I don’t pay my SLUCare bill?
Unpaid bills may be sent to collections after multiple attempts to contact you. This can negatively impact your credit score. If you’re having difficulty paying, it’s best to contact SLUCare to discuss options before this happens.
Tips for Managing Your SLUCare Bills
After years of dealing with medical bills, here are some personal tips I’ve found helpful:
- Keep all statements: File them in a dedicated folder for easy reference
- Check for accuracy: Verify that services listed match what you received
- Contact billing early: If you can’t pay, don’t wait until it goes to collections
- Save confirmation numbers: When making payments, write down confirmation numbers
- Review your EOB: Compare your insurance Explanation of Benefits with your bill
What If I Have Bills From Multiple Healthcare Providers?
It’s common to receive care from different providers in the St. Louis area. Here’s a quick reference for who to pay:
| Provider | Payment Website | Phone Number |
|---|---|---|
| SLUCare Physician Group | pay.usbank.com/default.aspx?id=SLUCAREPHYSICIANGROUP | 888-918-3512 |
| SSM Health | ssmhealth.com/resources/pay-my-bill | 888-918-3512 |
| SLU (University) | slu.edu/financial-aid/paying-your-bill | Varies by department |
In Conclusion
Managing healthcare bills isn’t fun for anyone, but understanding your payment options makes the process less painful. SLUCare provides several convenient ways to pay, plus assistance for those facing financial hardship.
Remember that SLUCare bills are separate from SSM Health facility charges and SLU university bills, even though they may all relate to the Saint Louis University system in some way.
If you’re ever confused about which bill you’re paying or which system to use, just call the customer service number on your statement. The representatives are actually pretty helpful and can point you in the right direction.
Additional Resources
- SLUCare Physician Group: slucare.edu
- SSM Health: ssmhealth.com
- Saint Louis University: slu.edu
Balancing the Science of Medicine with the Soul of It
Our physicians are among the the most highly trained in their fields more than 50 specialties in all. We have national and international experts, renowned for research and innovations in medicine.
SLUCare & SSM Health Unite
SLUCare Physician Group is now part of SSM Health – building on a decades-long partnership and share Mission to provide high-quality compassionate care across the St. Louis region and beyond.
