Are you tired of standing in line to pay your utility bill in Pascagoula? Or maybe you’re new to the area and not sure how the system works? I’ve been there too! When I first moved to Pascagoula, figuring out the utility payment system had me scratching my head. But don’t worry – I’ve put together this comprehensive guide to make paying your Pascagoula utility bills as painless as possible.
What Utilities Are Included in Pascagoula?
Before we dive into payment methods, let’s clarify what utilities are available in Pascagoula. The City of Pascagoula provides:
- Water service
- Sewer service
For other utilities, Pascagoula residents use:
- Electricity: Mississippi Power Company or Singing River Electric Cooperative
- Gas: CenterPoint Energy
- Garbage: Waste Pro (228-818-5393)
How to Pay Your Pascagoula Utility Bill
The City of Pascagoula offers several convenient ways to pay your utility bill Let’s explore each option!
1. Pay Online
The most convenient way to pay your Pascagoula utility bill is online. The city has made this process simple:
- Visit the Pascagoula city website
- Look for the “Pay My Utility Bill” option
- Follow the prompts to complete your payment
You can use credit or debit cards for online payments. However, remember that payments made at the physical Utilities Office must be made by cash, check, or money order only.
2. EyeonWater Online Service
Pascagoula offers the EyeonWater service, which allows you to:
- Create an online account to view your water usage
- Monitor consumption patterns
- Spot potential leaks
To sign up:
- Visit https://eyeonwater.com/signup
- Follow the EyeonWater Sign Up Instructions
- Use the “See Your Water Usage Instructions” to navigate the platform
3. Visit the Utilities Office
If you prefer to pay in person. you can visit
Utilities Department622 Delmas AvenuePascagoula MS 39567Phone 228-938-6633
Hours: 8 a.m. – 5 p.m. Monday through Friday
Remember to bring cash, check, or money order as payment methods.
4. Electronic Funds Transfer (EFT)
For 2024, Pascagoula has updated their EFT form. This allows automatic withdrawal from your bank account to pay your utility bills. It’s super convenient if you’re forgetful like me!
Understanding Your Pascagoula Utility Bill
Let’s break down what you’re actually paying for on your Pascagoula utility bill.
Water Charges
Your water bill consists of two parts:
- Monthly Demand Charge: Based on your meter size (see table below)
- Usage Charge: $4.11 per 1,000 gallons of water used
Water Meter Size and Monthly Demand Charges
| Meter Size | Rate |
|---|---|
| 5/8 | $7.45 |
| 3/4 | $14.88 |
| 1 | $22.33 |
| 1 1/2 | $37.21 |
| 2 | $59.51 |
| 3 | $118.97 |
| 4 | $223.02 |
| 6 | $356.80 |
| 8 | $624.32 |
| 10 | $780.40 |
Sewer Charges
For sewer service, you’ll pay:
- Monthly sewer demand charge: $29.39
- Plus $3.93 per 1,000 gallons of water consumed
Setting Up New Utility Service in Pascagoula
If you’re new to Pascagoula or moving within the city, here’s how to set up water service:
- Call the Planning & Building Department at (228) 938-6620 to check if the property needs inspection BEFORE visiting the Utilities Office.
- After the property passes inspection, visit the Utilities Office to:
- Complete a service contract
- Pay the required deposit (cash, check, or money order only)
Required Documents
When setting up service, bring:
- Lease or purchase documentation
- Valid legal ID
Water Meter Deposits
Your deposit amount depends on your meter size:
| Meter Size | Deposit Amount |
|---|---|
| 1/4; 5/8 | $203.50 |
| 1 | $253.50 |
| 1 1/4 | $278.50 |
| 1 1/2 | $353.50 |
| 2 | $453.50 |
| 3 | $553.50 |
| 4 | $653.50 |
| 6 | $853.50 |
| 8 | $1,053.50 |
| 10 | $1,553.50 |
Important Fees and Charges to Be Aware Of
Nobody likes surprise charges on their bill! Here are some fees you should know about:
Trip Charges
The city charges for service calls, which include:
- Turning off water for customer repairs
- Rereading meters (waived if the original reading was incorrect)
- Sewer backup checks (waived if the backup is due to the city system)
- Turning on water
- Locating water lines
Trip charge costs:
- During normal work hours inside city limits: $50
- During normal work hours outside city limits: $75
- During nights, weekends, holidays or overtime: $100
- Lock-off service for nonpayment: $65
Returned Check Fee
If your check payment bounces, a $50 charge will be added to your account. Ouch!
Meter Tampering
It’s illegal for anyone except authorized city employees to tamper with utility meters. The penalty can be up to $1,000! So don’t even think about it.
What Happens If You Don’t Pay Your Bill?
If your utility bill isn’t paid by the due date, the city has the right to disconnect and discontinue ALL utility services. Trust me, you don’t want to experience this! The reconnection process involves additional fees and hassle.
Tips for Managing Your Pascagoula Utility Bills
After living here for a while, I’ve picked up some useful tips to manage utility costs:
1. Monitor Your Water Usage with EyeonWater
The EyeonWater service lets you track your consumption patterns. This can help you:
- Identify unusual usage that might indicate leaks
- Understand your consumption habits
- Make adjustments to reduce your bill
2. Check for Water Leaks Regularly
Even small leaks can add up quickly on your bill! Common places to check:
- Toilet tanks (use food coloring to detect silent leaks)
- Faucets
- Outdoor spigots
- Water heater connections
3. Stay Informed About Boil Water Notices
The City of Pascagoula posts Boil Water Notices when water quality might be compromised. Stay informed to protect your family’s health.
4. Review the Water Quality Report
Pascagoula publishes a Consumer Confidence Report and Water Quality Report. These documents provide information about the safety and quality of your drinking water.
Contacting Pascagoula Utilities Department
If you have questions or need assistance, here’s how to reach the Utilities Department:
Utilities Department
622 Delmas Avenue
Pascagoula, MS 39567
Phone: 228-938-6633
Hours: 8 a.m. – 5 p.m.
For water-related issues like leaks or water quality concerns, you can also contact:
Public Works
4011 14th Street
Pascagoula, MS 39567
Phone: 228-938-6623
Creating a Website for Your Business in Pascagoula
While we’re talking about utilities, I wanna mention that many Pascagoula businesses are taking advantage of website builders like Wix to establish their online presence. If you’re a local business owner, you might consider:
- Creating a professional website to showcase your services
- Setting up online payment options for your customers
- Building a digital portfolio if you offer professional services
Wix offers free website templates and design tools that make it easy to get started, even if you’re not tech-savvy. Plus, they offer hosting and domain services to complete your online presence.
Final Thoughts on Managing Your Pascagoula Utilities
Paying utility bills isn’t the most exciting task, but understanding the system makes it much less stressful. The City of Pascagoula has worked to make the process relatively straightforward, with multiple payment options to suit different preferences.
I’ve found that setting up automatic payments through EFT is the most convenient way to ensure I never miss a payment. Plus, monitoring my usage through EyeonWater helps me keep my bills predictable.
Remember, if you’re ever confused about any aspect of your utility service or bill, don’t hesitate to contact the Utilities Department directly. They’re there to help Pascagoula residents navigate the system.
By staying informed about rates, understanding your usage patterns, and knowing who to contact when issues arise, you’ll be well-equipped to manage your Pascagoula utility services effectively.
Have you found other helpful tips for managing utility bills in Pascagoula? We’d love to hear your experiences and advice in the comments below!
Frequently Asked Questions About Pascagoula Utility Bills
Can I pay my Pascagoula utility bill with a credit card?
Yes, credit/debit cards can be used to pay bills online. However, payments made at the physical Utilities Office must be made by cash, check, or money order only.
What should I do if I suspect a water leak?
Contact the Public Works department at 228-938-6623. Also, you can monitor your usage through the EyeonWater service to detect unusual consumption patterns that might indicate a leak.
How often are utility bills sent out in Pascagoula?
Utility bills are typically sent out monthly.
What if I’m moving out of Pascagoula?
Contact the Utilities Department to arrange for final meter readings and to close your account. Make sure to provide your forwarding address for the final bill.
Can I set up automatic payments for my utility bill?
Yes, you can use the Electronic Funds Transfer (EFT) form to set up automatic payments from your bank account.
What if I disagree with my meter reading?
You can request a reread of your meter. If the original reading is found to be incorrect, the trip charge will be waived. Otherwise, you’ll be charged for the service call.
Instructions for Online Bill Registration and Payment can be found at the bottom of this page.
If paying by check or money order through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment at least five-seven business days before the due date specified on your bill.
Payment By Automated Phone Service
Customers may pay their utility bill using our Interactive Voice Response (IVR) system by dialing 1-877-822-8435. Customers will need their account number and customer number to complete the transaction.
Please note, a convenience fee of 3.25% (a $2.50 minimum) plus an additional $0.50 transaction fee will be applied to all IVR/Phone Payments.
