Ever felt the frustration of trying to pay your electric bill and getting stuck in a web of complicated processes? Trust me, I’ve been there too. As someone who’s been a Moon Lake Electric customer for years, I’ve figured out all the tricks to make bill payments as painless as possible.
Let’s be real – nobody enjoys paying bills, but at least Moon Lake Electric has made it convenient with multiple payment options. Whether you’re a tech-savvy person who loves doing everything online or someone who prefers the traditional methods they’ve got you covered!
Who is Moon Lake Electric Association?
Before diving into payment methods let me quickly introduce Moon Lake Electric. They’re an electric cooperative serving communities in Utah and Colorado. Their headquarters is in Roosevelt Utah, with additional offices in Duchesne, Utah, and Rangely, Colorado.
As a cooperative, Moon Lake Electric is actually owned by its members (that’s you if you’re a customer!). This means they’re focused on providing reliable service rather than making profits for shareholders. Pretty cool, right?
The 5 Best Ways to Pay Your Moon Lake Electric Bill
1. Online Payment through SmartHub
This is my personal favorite method! Moon Lake Electric offers online bill payment through their SmartHub platform. It’s super convenient and available 24/7.
How to pay online:
- Create an account on SmartHub
- Log in to your account
- View your current bill
- Make a payment using your preferred method
- Get a confirmation of your payment
The SmartHub app can be downloaded from the Google Play Store or Apple App Store, making it easy to manage your account from your smartphone or tablet.
2. Automatic Payment Options
Tired of remembering to pay your bill every month? Same here! That’s why I switched to automatic payments.
Moon Lake Electric offers an Automated Payment System that automatically deducts your payment from your chosen payment method on the bill’s due date. You can set up automatic payments using:
- Credit card drafting
- Bank account drafting
To set this up, call Moon Lake Electric at (888) 688-6532 or visit one of their offices.
3. Pay by Phone
Sometimes technology fails us (we’ve all been there!). When that happens, you can always pay your bill by phone.
Simply call the automated system at 1(844) 965-1340 and follow the prompts. You’ll need your account number and a credit or debit card.
4. In-Person Payments
If you’re old-school like my grandpa or just happen to be in the area, you can pay your bill in person at any of Moon Lake Electric’s offices:
Roosevelt Office (Corporate Headquarters):
- PO Box 278
- 800 West Hwy 40
- Roosevelt, Utah 84066
- Phone: (435) 722-5400
Duchesne Office:
- PO Box 360
- 184 N. Center St.
- Duchesne, Utah 84021
- Phone: (435) 738-5322
Rangely Office:
- 1635 E. Main
- Rangely, Colorado 81648
- Phone: (970) 675-2291
5. Mail-In Payments
And of course, there’s always the traditional way – mailing your payment. Simply send your payment to the appropriate office address listed above.
Accepted Payment Methods
Moon Lake Electric accepts various payment methods to suit your preferences:
- VISA
- MASTERCARD
- DISCOVER
- AMERICAN EXPRESS
- Personal checks
- Money orders
- Cash (in-person only)
Special Billing Programs
Equal Payment Plan
One of my favorite features Moon Lake Electric offers is the Equal Payment Plan. If you’re like me and hate those crazy high summer air conditioning bills or winter heating bills, this plan is perfect!
The Equal Payment Plan averages your power consumption based on the previous 12 months, so you pay the same amount every month. This makes budgeting so much easier!
Important details:
- Sign-up period: April 1st through July 31st
- Based on previous 12 months’ usage
- Contact (888) 688-6532 for more information
Pay Now for Someone Else
Need to help out a family member with their electric bill? Moon Lake Electric allows you to apply money to someone else’s account if you know their name and account number. If you don’t know the account number, you can call any Moon Lake Electric office to make a payment on someone else’s account.
This feature came in handy when my elderly neighbor was struggling with her bills last winter. I was able to help her out without any hassle.
Gift Certificates
Looking for a practical gift idea? Moon Lake Electric offers gift certificates that can be purchased in any denomination and used to pay any Moon Lake Electric bill. The certificates are personalized with the recipient’s name and can be given anonymously if desired.
To purchase a gift certificate, call any of the Moon Lake Electric offices.
Credit Card Rewards – A Hidden Benefit!
Here’s a little-known tip I discovered – you can earn rewards by paying your Moon Lake Electric bill with a rewards credit card! Depending on your credit card, you might earn:
- Airline miles
- Cash back
- Other incentives
I’ve been using my cashback card for years to pay my electric bill, and those rewards add up over time!
Common Questions About Moon Lake Electric Bill Payments
When is my bill due?
Bills are generally due 20 days after they’re issued. The exact due date is shown on your bill.
What happens if I miss a payment?
If you miss a payment, your account may become delinquent, and you might face late fees or even disconnection. It’s always best to contact Moon Lake Electric if you’re having trouble making a payment – they’re usually willing to work with you!
Can I view my usage history?
Yes! Through the SmartHub portal or app, you can view your usage history, which helps you understand your consumption patterns and potentially identify ways to save energy.
My Experience with Moon Lake Electric Bill Pay
I’ve been a Moon Lake customer for over 5 years now, and I’ve tried pretty much all these payment methods. Initially, I was mailing checks (and occasionally forgetting, oops!), but once I discovered the SmartHub app, everything became so much simpler.
Now I can check my usage, pay my bill, and even report outages right from my phone. The Equal Payment Plan has also been a lifesaver for budgeting – no more surprise $200+ bills during heat waves!
Tips for Reducing Your Moon Lake Electric Bill
While we’re on the topic of paying your electric bill, why not talk about ways to reduce it? Here are some simple tips I’ve tried that actually work:
- Adjust your thermostat: Even 1-2 degrees can make a big difference
- Switch to LED bulbs: They use way less electricity than traditional bulbs
- Unplug electronics when not in use: Many devices continue to draw power even when turned off
- Use smart power strips: These cut power to devices that aren’t in use
- Consider enrolling in energy efficiency programs: Moon Lake Electric may offer rebates for energy-efficient appliances
Final Thoughts
Paying your Moon Lake Electric bill doesn’t have to be a hassle. With multiple convenient options available, you can choose the method that works best for you. Whether you prefer the convenience of online payments or the traditional approach of mailing a check, Moon Lake Electric has made it easy to keep your account current.
Remember, if you ever have questions about your bill or payment options, don’t hesitate to contact Moon Lake Electric directly at (888) 688-6532. Their customer service team is usually pretty helpful!
Note: While I’ve tried to provide accurate information based on my experience and research, it’s always a good idea to verify details directly with Moon Lake Electric Association as policies and procedures may change over time.
Getting Started with SmartHub is as Easy as 1-2-3!
As you work down this page, youll complete the following checklist and be on your way to managing your account like never before! Make payments, report service interruptions, monitor usage, and save the planet.
Register Your Account (Web)
Both platforms are part of Moon Lake Electric Association, Inc.âs online account management system for members. The website has additional functionality that allows members to manage notifications, update their stored payment methods, and change their personal information. Both the web version and mobile app allow members to securely access their account information, view bills and payment history, make payments, view energy use, and report outages. The free, secure mobile app is available to download and install on mobile devices and tablets.
Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet. Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
You can find your account number on a printed bill statement mailed to your residence or business. If you have previously received emails from Moon Lake Electric Association, Inc. about your monthly bill being ready to pay online, your account number is provided in that email. You can also call Moon Lake Electric Association, Inc. at (435) 722-5400 for assistance. *** OR *** Your new account number will be listed on your latest bill. You can also look it up here. (Note: You will need your Customer Number, which you can find on your last bill.) NOTE: If you use online banking to pay your bill, we encourage you to ensure your financial institution has the updated account number. Downloads:
Members can sign up for SmartHub via the login page. To create a new online account, click âNew User? Sign up to access our Self Service siteâ on the login page for SmartHub. ââResidential members will need to have their account number on hand before starting this process. ââCommercial members will need to have the tax ID number for their business. After clicking on the âNew Userâ button, type your billing account number, last name or business and email address in the requested fields. Follow the steps to set up your online account. To register, click here and enter your new account number, the name on the account and an email address. You will receive an email with a temporary password that you can use to log in. Once you log in to SmartHub with this temporary password, you will be prompted to change your password. What happens if my temporary password doesnât work and/or Iâm locked out before I can register? Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you dont see the temporary password email. Downloads:
Visit the Apple App Store or Google Play on your phone or tablet and search for âSmartHub.â Select our free and secure app to begin the download process. If you have already registered via the web portal, you will be able to log into the app immediately. If you havent registered yet, follow the instructions below. Members can sign up for SmartHub via the login page. To create a new online account, click âNew User? Sign up to access our Self Service siteâ on the login page for SmartHub. ââResidential members will need to have their account number on hand before starting this process. ââCommercial members will need to have the tax ID number for their business. After clicking on the âNew Userâ button, type your billing account number, last name or business and email address in the requested fields. Follow the steps to set up your online account. To register, click here and enter your new account number, the name on the account and an email address. You will receive an email with a temporary password that you can use to log in. Once you log in to SmartHub with this temporary password, you will be prompted to change your password. What happens if my temporary password doesnât work and/or Iâm locked out before I can register? Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you dont see the temporary password email. Downloads:
By default, when signing up with SmartHub, you are automatically enrolled in paperless billing, which sends bill statements to the email address on your account. Members who participate in paperless billing do not receive a copy of their bill in the mail. Heres how to change your preference to participate in paperless billing: On the website: ââClick on My Profile ââClick on Update My Paperless Settings. ââYou can then choose your preference by selecting On or Off for paperless billing On the app: ââSelect Settings ââSelect Paperless Bill Settings ââThen, you can select On or Off for paperless billing
Want information on paperless billing, outage alerts and usage updates straight to your email or through SMS? Use SmartHub to update your notifications preferences. ââLog in to your SmartHub account ââClick on “Notifications” ââClick Manage Contacts to add or change email address and phone numbers ââAdd email address or phone number ââEnter verification code to activate ââClick on Manage Notifications to update/change SMS and email alerts To register on SmartHub, please visit SmartHub Registration. *If you sign up for text message notifications, you will still receive a paper copy of your bill. If you wish to not receive a paper bill, make sure to sign up for paperless billing with a valid email address. Once you have your text and/or email addresses set up, do the following: ââClick Notifications ââManage Notifications ââBilling or Service or Usage ââSelect Text Message and/or E-mail options
ââLog in to SmartHub. ââClick Notifications ââManage Notifications ââBilling or Service or Usage ââSelect Text Message and/or E-mail options
Auto Pay is a convenient option to pay your bill each month. Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize Moon Lake Electric Association, Inc. to withdraw funds from your selected account to pay your monthly bill on the due date. No, you are not required to sign up for it. We offer it for your convenience only. If you prefer to mail your payment or schedule it through your bank, please do so. IF YOU MAIL PAYMENTS: Please use the NEW payment coupon included on your bill and mail to:
Moon Lake Electric Association, Inc. PO Box 337 Roosevelt, UT 84066
First, you must have provided a bank account and/or credit/debit card information to enroll in Auto Pay. On the website: ââClick on Billing & Payments ââClick on Auto Pay Program on the sidebar ââClick on Sign Up for Auto Pay ââAccept the Terms and Conditions then follow the instructions. On the app: ââSelect Pay My Bill ââSelect Auto Pay Program ââFollow the instructions above.
You can save bank account and/or credit/debit card information for future bill payments. If you plan to enroll in the Auto Pay Program, youâll be required to provide a stored payment account to pay your Moon Lake Electric Association, Inc. bill. On the website: ââClick My Profile ââClick on Manage My Stored Payment Accounts ââFollow the instructions to provide a bank account or card information. ââYou can add multiple bank accounts and cards under your stored payment accounts. On the app: ââSelect Pay My Bill ââSelect Stored Payment Accounts ââSelect Add a Payment Method ââSelect which type of card or bank account information you will provide ââFollow the instructions to provide a bank account or card information.
