Note: Payment methods vary depending on the wastewater system that your neighborhood is serviced by. Please see below for details.
Are you tired of writing checks or driving to pay your water bill in person? I totally get it! As a Shelby County resident, I’ve explored all the convenient ways to handle water payments. Let me walk you through everything you need to know about Shelby County Water Services bill pay options that’ll save you time and hassle.
What is Shelby County Water Services?
Shelby County Water Services provides water to thousands of residents and businesses across parts of Shelby County Alabama. The utility serves over 13000 retail accounts in areas like Westover, Chelsea, Eagle Point, Greystone, Forrest Park, and more.
They source water from the Coosa River and treat it at two local water treatment plants before distributing it to customers. The department maintains the entire distribution system, handles metering billing, and customer service for all accounts under their management.
Why Pay Your Water Bill Online?
Before we dive into the “how,” let’s talk about the “why.” Online bill payment offers several advantages:
- 24/7 convenience – Pay anytime, day or night
- Real-time account balance viewing
- Access to billing statements whenever you need them
- Set up recurring auto-pay and never miss a payment
- Go paperless to reduce clutter and help the environment
- Save time compared to mailing checks or paying in person
- Faster processing than traditional payment methods
How to Pay Your Shelby County Water Bill Online
The most convenient way to pay your water bill is through the official online customer portal. Here’s a step-by-step guide:
- Visit the official portal at ShelbyAL.PayUB.com
- Click on “Pay Bill”
- Choose whether to pay as a registered user or use Quick Pay
Quick Pay Option (No Account Required)
If you just want to make a one-time payment without creating an account:
- Select “Quick Pay”
- Enter your 12-digit customer number and 4-digit PIN
- These numbers are printed on the top of your paper bill
- Choose whether to pay full balance or a partial payment
- Enter your payment method details (credit/debit card or bank account)
- Review payment details and click “Continue” to confirm
Your payment will process immediately, and you’ll receive a confirmation number. Typically, the payment posts to your water account within 1 business day.
Benefits of Creating an Online Account
While Quick Pay is convenient for occasional payments, registering for an account unlocks additional features:
- View detailed billing history and usage graphs
- Manage paperless e-bills
- Store payment methods for faster checkout
- Set up autopay for recurring payments
- Manage multiple accounts in one place
How to Register for an Online Account
- Go to ShelbyAL.PayUB.com and click “Register”
- Enter your customer number, account PIN, email, and choose a password
- Agree to the terms of use and click “Register”
- Check your email for a verification link to activate your account
Once activated, you can login anytime to access your account dashboard and all its features!
Setting Up Automatic Payments
Want to completely eliminate the hassle of remembering to pay your water bill? Auto-pay is your solution!
- Login to your registered account
- Click on “My Profile”
- Under AutoPay Program, select “Add New Automatic Payment”
- Choose your preferred payment method
- Select whether to pay full balance or minimum due
- Pick your process date and payment frequency
- Agree to terms and click “Submit”
- Verify your auto-pay setup under “My Profile”
With auto-pay enabled, your water bills will be paid on time every month without any action needed from you. You’ll still receive email notifications before each payment for your records.
Going Paperless with E-Bills
Ready to reduce paper waste and have all your bills sent electronically? Here’s how:
- Login to your account
- Click on “My Profile”
- Check the box next to “E-Bill”
- Enter your email address to receive e-bills
- Click “Submit Updates”
Your next statement will arrive via email instead of postal mail. Make sure to add Shelby County Water Services to your contacts to prevent bills from landing in spam.
Other Ways to Pay Your Water Bill
Not ready for online payments? No problem! Shelby County Water Services offers several other payment options:
Pay by Phone
Call the automated phone service at 866-419-2896 to pay using a credit/debit card or electronic check. Have your customer number and PIN ready when you call.
Benefits of pay-by-phone:
- Available 24/7
- Quick and secure
- Automated self-service
- Check account balance
- Get last payment information
Pay by Mail
You can still mail your payment the traditional way. The specific mailing address depends on which utility system serves you:
For Brookwood Utility, Morris Utility, North Shelby Utility, Weatherly Utility customers:
- Make checks payable to “Alabama Water Utilities”
- Mail to: Alabama Water Utilities, 2086 A Valleydale Terrace, Birmingham, AL 35244
For Shelby Ridge Utility Systems customers:
- Make checks payable to “Shelby Ridge Utility Systems, LLC”
- Mail to: Shelby Ridge Utility Systems, LLC, 2086 A Valleydale Terrace, Birmingham, AL 35244
For Riverview Utility customers:
- Mail to: Birmingham Water Works, PO Box 830269, Birmingham, AL 35283-0269
Pay in Person
If you prefer face-to-face transactions, you can visit the customer service office:
Shelby County Water Services Customer Service Office:
19220 Highway 280, Suite 101
Birmingham, AL 35242
Hours: Monday to Friday, 8:00 a.m. to 4:30 p.m. (closed on county holidays)
Phone: (205) 678-2818
Automatic Bank Draft (ACH) Payments
Another convenient option is setting up automatic bank drafts, which is a free service offered to customers of:
- Brookwood Utility
- Morris Utility
- North Shelby Utility
- Shelby Ridge Utility
- Weatherly Utility Systems
With this option, your payment is automatically deducted from your checking account. No more writing checks, buying stamps, or worrying about late payments!
Important Contact Information
If you have questions or need assistance with your water bill, here’s how to reach Shelby County Water Services:
- Customer Service: (205) 678-2818
- Pay by Phone: 866-419-2896
- Administration/Engineering: (205) 670-6540
- After-Hours Emergencies: (205) 678-2818
- Fax: (205) 670-6825
- Email: Water Services Email
Beware of Scams!
⚠️ IMPORTANT SCAM ALERT! ⚠️
The Shelby County Sheriff’s Office has warned residents about scammers impersonating the Shelby County Water Services Department. These scammers may demand credit card payments for supposedly overdue water bills.
Always verify your account status by:
- Calling a known, official number
- Checking your online account
- Visiting the office in person
Never give payment information to unexpected callers claiming to be from the water department.
Water Rate Information
It’s worth noting that water rates in Shelby County were set to increase starting in October 2025. If you’re wondering about current rates, I recommend checking the official Shelby County Water Services website or contacting their customer service office for the most up-to-date information.
Frequently Asked Questions
Where can I find my customer number and PIN?
Your 12-digit customer number and 4-digit PIN are printed on the top portion of your paper bill. If you can’t locate this information, contact customer service at (205) 678-2818.
How quickly will my online payment post to my account?
Online payments typically post to your account within 1 business day, though most are processed within an hour.
Can I manage multiple water accounts from one login?
Yes! If you have multiple accounts, you can add them after registering for your initial account.
What payment methods are accepted online?
The online portal accepts Visa and MasterCard debit/credit cards as well as electronic checks (bank account payments).
Is there a fee for paying online?
While the article doesn’t specifically mention fees, many utility payment systems do charge a small convenience fee for credit card transactions. For the most accurate information, check during the payment process or contact customer service.
What if I suspect a water leak?
You can submit a leak inquiry through the Shelby County Water Services website or contact customer service directly.
Conclusion
Managing your Shelby County water bill doesn’t have to be a hassle. With multiple payment options available, you can choose what works best for your lifestyle and preferences. The online customer portal at ShelbyAL.PayUB.com offers the most features and convenience, allowing you to manage your account anytime from anywhere.
Whether you prefer the simplicity of auto-pay, the convenience of online payments, or traditional methods like mail or in-person payments, Shelby County Water Services has you covered.
Remember to stay vigilant about potential scams and always verify any payment requests through official channels. For the latest information on rates, services, or payment options, visit the official Shelby County Water Services website or contact their customer service team.
Pay My Bill Online
Online Bill Payment is available for residents of Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, and Weatherly Utility Systems.
Visit our Self Service Portal to pay your bill with Visa or MasterCard debit/credit cards or electronic checks, set up auto pay, and view payment information including total amount due, due date, and last payment amount and date.
Customers of Brookwood Utility, Morris Utility, North Sheby Utility, Weatherly Utility
Please make your check payable to Alabama Water Utilities, and mail your check with payment stub to:
Alabama Water Utilities 2086 A Valleydale Terrace Birmingham, AL 35244
Customers of Riverview Utility
Please mail your check with payment stub to:
Birmingham Water Works PO Box 830269 Birmingham, AL 35283-0269
Customers of Shelby Ridge Utility Systems
Please make your check payable to Shelby Ridge Utility Systems, LLC, and mail your check with payment stub to:
Shelby Ridge Utility Systems, LLC 2086 A Valleydale Terrace Birmingham, AL 35244
Toll-free 866-654-SWWC (866-654-7992)Call us 24/7 for quick, secure and automated self-service via interactive-voice-response technology (IVR).
- Check your account balance
- Get last payment information
- Pay using credit or debit cards with a Visa or MasterCard logo
- Set up recurring payments on your credit/debit card
Payments will be posted to your account within one hour.
Customers of Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, Weatherly Utility Systems
Pay your bill in person in our office located at 2086 A Valleydale Terrace, Birmingham AL 35244. Our business hours, excluding most nationally recognized holidays, are Monday to Friday from 8:00 a.m. to 4:30 p.m.
Customers of Riverview Utility
You can pay your bill at at the Birmingham Water Works Board office at 3600 1st Avenue N, Birmingham, AL 35222 (see a map). Business hours for this location are Monday to Friday from 8 a.m. to 5 p.m. (CST). Please note the office is closed on most nationally recognized holidays.
Pay With Automatic Bank Draft (ACH)
Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, Weatherly Utility Systems Customers
Have your bill payment deducted automatically from your checking account. This is a free service that saves your time (no more writing checks and stuffing envelopes) and money (no more stamps). Your payment will always be on time and, because it’s made electronically, it’s fast and secure!
You can get started today by accessing your account through our customer portal.
Riverview Utility Customers
Riverview Utility Customers: Please visit the Birmingham Water Works Board’s website for available payment options.
