Let’s face it – nobody enjoys paying medical bills. But when you’ve received care from MaineHealth, understanding your payment options can make the process way less stressful. I’ve researched everything you need to know about MaineHealth bill pay options to help you navigate this often confusing process.
Whether you prefer paying online, over the phone, or through traditional methods, MaineHealth has made it pretty convenient to settle your medical expenses. In this article, we’ll cover all the available payment methods, answer common questions about billing, and provide tips for managing your healthcare finances.
Quick Ways to Pay Your MaineHealth Bill
MaineHealth offers several convenient payment methods to fit your preferences
1. Online Payment Options
MyChart Account HoldersIf you already have a MyChart account, this is definitely the most convenient option. Just sign in to access these features
- Secure bill payment
- View your past statements
- Request cost estimates
- Set up payment plans
MyChart Guest Payment
Don’t have a MyChart account? No worries! You can still pay online as a guest:
- Secure payment processing
- Fast and easy checkout
- No account required
2. Traditional Payment Methods
If you prefer more traditional ways to pay, MaineHealth accepts:
- Cash
- Check
- Money order
- Credit cards (Visa, MasterCard, Discover, American Express)
- Debit cards
- Health savings account/flexible spending account cards
3. Payment by Phone
Need to make a payment over the phone? Simply call Patient Financial Services:
- Phone number: 866-804-2499 (toll-free)
- Available: Monday through Friday
- Hours: 8 am – 4:30 pm
4. Mail Your Payment
You can send a check or money order to
MaineHealth Patient Financial ServicesPO Box 360430Pittsburgh, PA 15251-6430Make sure to make it payable to “MaineHealth”!
5. In-Person Payments
If you prefer paying in person, visit the cashier’s office at any MaineHealth hospital location.
Special Case: Paying NorDx Bills
Got a bill from NorDx? These bills are handled a bit differently:
- Pay online through the XiFiN payment platform
- Learn more about NorDx billing processes on their website
Understanding MaineHealth’s Billing Process
I know healthcare billing can be confusing, so let’s break down how it works at MaineHealth:
If You Don’t Have Health Insurance
Your first MaineHealth statement will indicate they’re billing you directly for services. If you can’t pay the bill, look for information on your statement about financial assistance programs.
If You Have Health Insurance
MaineHealth will first bill your insurance for any services provided. After all insurers have paid their portion, you’ll receive a consolidated billing statement showing:
- Insurance payments received
- Any remaining balance you’re responsible for
Remember that different insurance providers have different levels of benefits and coverage based on the type and location of services.
Important Insurance Notes
Insurance Information Requests
Your insurance company might send you a request for additional info, like a Coordination of Benefits questionnaire. If you don’t provide this information, you could get stuck with the entire bill!
Additional Bills from Other Providers
You might receive separate bills from providers who aren’t part of the MaineHealth system (like anesthesiologists or radiologists). For questions about these bills, contact those providers directly.
What Happens When Your Account is Past Due?
Nobody wants to deal with collections, so it’s important to understand what happens with past due accounts at MaineHealth:
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Your statement will include messages like:
- “Please pay upon receipt of this statement”
- “Your account is past due. Please remit upon receipt of this statement.”
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If you don’t pay the amount due, MaineHealth will:
- Send patient consolidated statements about 30 days apart
- Eventually send your account to an outside collection agency if you don’t pay or establish a payment plan
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If you’ve set up a monthly payment plan:
- The installment amount will be billed monthly
- Monthly statements will show new activity and updated amounts due
Common Questions About MaineHealth Bill Pay
Why Am I Being Billed When I Have Insurance?
Many people get confused by this! Most insurance plans require patients to pay:
- Deductibles
- Co-pays
- Co-insurance amounts
If your insurance plan requires these payments, the balance will be billed to you. For questions about why your insurance didn’t pay part of a claim, call your health insurance company directly.
When Is Bill Payment Expected?
MaineHealth expects full payment within 30 days of receiving your first statement. The due date is shown on your statement.
Can’t pay in full? Don’t worry! They offer:
- Monthly payment plans
- Financial assistance options
Am I Responsible for Pre-certification/Authorization?
This is tricky and depends on your insurance company and the services provided. Before receiving care, it’s smart to:
- Ask your insurance carrier if pre-authorization is needed
- Confirm with your provider who’s responsible for getting this authorization
What If I Can’t Afford Healthcare?
MaineHealth has a firm policy that inability to pay will NEVER prevent you from receiving medically necessary services. They offer:
- Monthly payment plans
- Financial assistance programs
- Other support options
What’s an Explanation of Benefits (EOB) or Explanation of Payment (EOP)?
These documents from your insurance company show how they processed your claim or bill. They’re mailed directly to you by your insurance provider. If you didn’t receive one, contact your insurance company.
Can I Set Up Paperless Billing?
Yes! MyChart paperless billing makes managing your MaineHealth account much easier. You can sign up through the MyChart portal.
Tips for Managing Your MaineHealth Bills
Based on everything we’ve covered, here are some tips to help you manage your MaineHealth bills effectively:
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Set up a MyChart account – This gives you the most control and visibility into your healthcare finances.
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Check your insurance benefits – Understanding what your insurance covers before receiving care can help prevent surprises.
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Act quickly on statements – The sooner you address bills, the more options you’ll have.
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Don’t ignore insurance communications – Missing an insurance request could leave you responsible for the full bill.
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Ask for help early – If you know you’ll have trouble paying, contact MaineHealth to discuss payment plans or assistance BEFORE your account becomes past due.
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Keep records of payments – Save confirmation numbers and receipts for all payments made.
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Review statements carefully – Make sure the services listed match what you received.
Getting Help with Your MaineHealth Bill
If you have questions or need assistance with your bill, MaineHealth makes it easy to get help:
- Through MyChart: Send a message to Customer Service
- By Phone: Call 1-866-804-2499 (toll-free)
- Hours: Monday through Friday, 8 am – 4:30 pm
The customer service team can help with:
- Billing questions
- Payment plans
- Financial assistance options
Why Choose MyChart for Bill Pay?
I’ve found MyChart to be the most convenient way to manage MaineHealth bills. Here’s why:
- All-in-one access – View bills, make payments, and communicate with customer service in one place
- Payment tracking – Easily see payment history and upcoming bills
- Secure communication – Send messages about sensitive financial information safely
- Paperless option – Reduce clutter and help the environment
- 24/7 availability – Make payments anytime, not just during business hours
Conclusion: Making MaineHealth Bill Pay Work for You
Dealing with medical bills isn’t fun, but MaineHealth has created several options to make the process as painless as possible. Whether you prefer digital solutions like MyChart or traditional methods like mailing a check, there’s an option that works for your lifestyle.
Remember, if you’re struggling to pay your bill, reach out to MaineHealth right away. They’re committed to ensuring that financial concerns don’t prevent anyone from receiving necessary healthcare.
The most important thing is to stay proactive about your medical bills – addressing them promptly helps avoid unnecessary stress and potential collection actions down the road.
Need more information? Visit MaineHealth’s official website at www.mainehealth.org/patients-visitors/billing-and-financial-services/paying-your-bill for the most up-to-date information on billing and payment options.
NorDx accepts the following insurance carriers
Note: This list is subject to change and is not all-inclusive. Certain exceptions may apply depending on where you live and the specific details of your insurance plan. If you have any questions regarding insurance coverage, please contact your insurance carrier and/or the NorDx billing department.
- Anthem BCBS Maine
- Anthem BCBS NH
- Aetna
- Aetna Medicare Advantage
- CHAMPVA
- Cigna
- Community Health Option
- Harvard Pilgrim
- Harvard Pilgrim NH
- Health Plans
- Humana – Commercial
- Humana Medicare Advantage
- Martins Point US Family Health Plan
- Martins Point Generations
- Medicare
- Medicare RR
- Medicaid NH
- MaineCare (Maine Medicaid Program)
- Tricare
- United Healthcare/United Healthcare Medicare Advantage
- UMR – AARP
- Well Sense
- WellCare Medicare Advantage
Claim form submission requirements vary among employers and insurers. You are responsible for the prompt completion and submission of any claim forms required. Most plans that require claim forms will not make any payment until they have received the form.
Prompt completion will expedite the clearing of your balance. If you are not sure if a claim form is required for your plan, ask your employer or insurance agent.
We bill your insurance as a part of our service to you. Please remember that you, not your insurance plan, are ultimately responsible for all charges. We accept personal checks made out to NorDx, MasterCard, Visa and Discover.
NorDx is committed to providing you with clear pricing information so you can better understand your financial responsibilities and make informed health care decisions.
To request laboratory testing price estimates, please contact us Monday – Friday, 6 am – 7 pm at 207-396-7830 or 800-773-5814 (toll-free).
In the event of an overpayment, we will credit any existing balance in your name. A credit balance resulting from multiple insurance payments will be refunded to you only after a determination is made of insurance company obligation (coordination of benefits).
If your insurance company (except Medicare and Medical Assistance) does not pay within a reasonable period and/or rejects claims in part or full, you may be billed directly for the unpaid balance. Health Insurance Coverage varies and all services may not be covered. We do not negotiate payments with your insurance company and, while terms such as customary, reasonable, or prevailing may be used to limit coverage, payment of our charges remains your obligation. Our billing department will help you answer any billing questions you have and resolve any issues.
Use the following links to make updates to your information. We recommend that you use Chrome, rather than Internet Explorer, as your browser when using these forms:
Please use the following form to update or change your address. Please be sure to fill out all of the fields completely and accurately. Thank you.
If insurance information was not available at the time of service, please provide the following information as it appears on your insurance card(s).
Please fill out the form completely and accurately. Thank you.
If insurance information was not available at the time of service, please provide the following information as it appears on your insurance card(s).
Please fill out the form completely and accurately. Thank you.
If insurance information was not available at the time of service, please provide the following information as it appears on your insurance card(s).
Please fill out the form completely and accurately. Thank you.
About our billing processes
We will bill primary insurance plans for your services. We will bill secondary insurance plans with which NorDx has a contractual arrangement. We will provide filing assistance for those secondary insurance plans with which NorDx has no contractual arrangement. It is necessary that you provide us with complete information so that your insurance may be accurately billed.
Please note, each claim requires a valid diagnosis. This information comes from the ordering physician. If a diagnosis is not listed on the order accompanying your specimen, claim submission to your insurance will be delayed. You may be asked to contact your physician to provide the missing diagnostic information.
